with 1 king bed, queen sleeper sofa, washer/dryer, electric fireplace, wireless internet, rocking chairs, jetted tub, pool table, gas grill, hot tub, covered decks, resort pool, non smoking, no pets
Overall Rating: 9.5 / 10
1 of 184Guest Review
Guest Rating: 9.2
Carmen J.,
Albertville, AL
Stayed on 02/10/2024
Ratings:
Booking:10
Staff:10
Cleanliness:8
Check In:10
Value:7
Comfort:10
Check Out:10
Amenities:10
Location:10
Would Recommend Company:9
Would Recommend Property:7
Guest Comments:
Great cabin, it's our 3rd time staying there, however the plumbing could use some attention, the washer wouldn't spin out the clothes until the 3rd time, the front door knob was about to fall off, & the water doesn't stay hot very long. All minor things but it is a great cabin. We love Angel Haven. Sad to see a for sale sign out front.
Great cabin close to town. Very clean and organized. Had a blast for 3 nights there. Only fault I have was the grill was dirty had to clean it before use. Loved the mini arcade machine and pool table. Played on them both for hours. Directions to the cabin are slightly confusing but still easy enough to find.
Me and my husband celebrated our anniversary at this cabin it was so cute and comfy and was equipped with everything we needed , location was close to strip . I will definitely book this cabin again
The cabin is lovely but in need of some TLC. Kichten cupboard door is off hinges. Right side pocket on pool table is detached. Need a sheet for instructions on hot tub buttons. Jets are probably better then we experienced but we didn't know what buttons to push. Cubboards and drwaers are very disorganized and utilizes and pans not very nice to use for cooking. The dishwasher leaks during first cycle of washing.
The cabun was very clean, furniture was comfortable as well as the bed. Nice privacy for hot tube and outside seating area.
The cabin was great, had a couple of wasps in the bedroom. The mattress needs to be replaced as it is quite worn. Washer has 1 cycle that has been used so much will not spin out clothes for drying. Ample pots, pans and bowls. All in all, was a great place to stay. Would recommend and would stay here again.
This cabin is wonderful. The location is not far from the strip. The bed is comfortable. I really enjoyed my stay here. There were a few things that should be updated. The blinds upstairs and downstairs are broke and the pool sticks need to be replaced. The washer didn't spin the water out that great as well. However this cabin was easy to drive too and still gives you the privacy from other cabins. I definitely recommend this cabin.
We stayed 5 nights at Angel Haven. It was very cute and comfortable and in a great location close to the strip. We had a few things that we thought could have been better...there were a lot of broken mini blinds throughout the cabin and litter in the yard when we arrived. There was no dresser or anywhere to put your clothes, and only one hanger in the closet. There were several wasps in the bedroom through the week and one giant wood roach at one point. Granted, you're in a wooded area so that happens, but the wasps were annoying! The hot tub was nice and our daughters liked the jet tub in the bedroom and the pool. Aside from those few things, we enjoyed our stay and the quiet location off the strip.
Everything about this place was amazing. Bed was comfortable , the view was amazing. Only 1 thing we disliked. The hot tub buttons didn't work , so we didn't get a chance to enjoy the hot tub or go outside much due to all the bees surrounding the cabin. But the location was great and very close to the strip.
The cabin was beautiful. Great location. However, the room tub in the bathroom drains slow & the bed needs to be rotated or switched out. There are indents in the bed where other guests have slept, which caused me to have to sleep with my legs elevated.
Everything was absolutely perfect if I had to pick one thing I would say update the pool sticks for the pool table but otherwise 100% loved the cabin super comfy and cozy amazing location we will definitely be back!
Cabin was very nice and clean. Only issue I had was we arrived at 4pm and the hot tub was cold called office and they said they drain it and clean after stay which is awesome but been nice to know before hand. Other than that no complaints. Would highly recommend and definitely would go back.
The staff was great, the lady I spoke to in reservations was so nice,kind and understanding ,wish I had her name but I didn't get it. She sent me the check in on my phone and it was so convenient. Directions to this cabin was confusing and GPS wouldn't take us there but I called and they talked us to it. A mistake on our part was in booking a cabin with a spiral staircase, not good for my wife with knee and hip replacements. We had a problem with the AC on our second night, we called and there was a man there in less than an hour, he had to call the AC man which was there soon. They were both really nice and got the AC fixed. This was our second stay with Cabins USA and we will be back. Thank you Cabins USA.
We absolutely loved the cabin the only problem with the amenities was the hot tub didn't work to well only 2 or 3 jets was working so we did not get to enjoy that. The upstairs toilet kept running so I think they may want to fix that or have a high water bill other than that we loved the cabin an location
We stayed at Angel Haven for our honeymoon and everything was great! The only complaint that we have is that the hot tub did not work the entire week that we were there. Staff was informed and very attentive to try and get this issue fixed, but the hot tub had issues that could not be fixed while we were staying there. The staff and management were great and the cabin was in a prefect location. Will most definitely be staying here again soon!
It was a great weekend! My only complaint would be the hot water doesn't stay hot long enough to fill the jacuzzi tub. Otherwise a great cabin in a great location!
Checkin should be earlier due to the drive and then you have e to unpack at 4pm by the time your done it's dark. Cant see what's around until the morning time. Other then that we loved it. Will be back.
Our stay at Angel Haven was great. Prior to checking in I had some questions so we stopped at the main office. Both people who were there were very friendly and answered my questions. Checking in and out was also super easy. The cabin was very clean and we only had one issue. When we arrived and walked downstairs to the bedroom there was bugs all over the ceiling. There was clusters of them in each corners and tons of them over the bed. There was at least 60+. Whenever I called the girl explained to me that they were a different type of lady bug, everyone's dealing with them right now and it's their state bug so they can't kill them but can send someone out to vacuum them up. That was fine and I understood. However, I don't know anyone that would want to sleep staring at a ceiling literally covered in bugs above them. Three hours had passed while we are waiting on someone to come vacuum them. I called again just to ask if we had to be there when they came and she said we did not. This lady I spoke with was extremely annoyed and said that everyone's dealing with them that even if they come vacuum there's a high high probability that they'll come back. We waited all night and nobody ever came so we vacuumed them up ourselves. I'm a very understanding person but it would have just been nice to have let us know someone may not be able to get there today so we weren't spending our entire night waiting. The guy arrived the next day and was very nice. He vacuumed up the few left. After they were vacuumed there was a few here and there but nowhere near like what we seen when we arrived.
When I say this cabin(Angel Haven) was way more than my fiance and I expected. With this being our 1st cabin rental, the standards are at an amazing high. The cleanliness, coziness and comfort level was exactly what we were looking for. I will definitely be renting this unit again and again in the near and far future. Thank you again for 1 of the most memorable times that we could ever ask for.
I enjoyed my stay it was quiet and the environment was very diffrent the cabin was beautiful i must come back again and we were not far from the parkway everything was not far. Overall I must say the gas grill needs to be replaced.
Our cabin was an amazing little oasis! The fact that it's not so far up the mountains made it extremely easy to get into town when we wanted to go explore, but we still felt removed from the chaos of the strip. We also really enjoyed the Arcade Cabinet and now my husband desperately wants one of his own!
My only critiques would be that not all of the hot tub's jets were functional and the bed is incredibly soft, which just isn't our preference. The other thing I would have liked to have known ahead of time is that we would have to supply all food/drink/toiletries. We understand why that was the case, but we would have packed accordingly with that knowledge.
All-in-all the cabin was comfy, cozy, and gave my husband and I a great little vacation from the craziness in the world. Highly recommend Cabins USA and our little cabin, Angel Haven.
The basement where the bedroom was , was too cold to sleep or to use the bathtub or take a shower . Even if we turned the air up to 75 , 76 . It stayed too cold . Other than that we loved the location .
The property was beautiful! We had an amazing time! The cabin was very clean. I want to say Thank you to our housekeeper Genesis for doing an amazing job on cleaning the cabin before we got there. Thank you all so much!!
It was a very nice and not to far from pigeon forge.. best of both worlds. When we arrived our hot tub was not heating up. I called immediately and they had someone out fix very quickly. The cabin was just perfect for two people and the bed was very comfortable along with the pillows. Would definitely recommend!!
My husband and I love the cabin. It was just the right size for us. We enjoyed all the amenities that it offered. It was far away but close enough to everything.
Upon arrival we went to use the upstairs restroom and the seat was so loose it almost fell off. I tightened it up so that is was safe.
We started to prepare dinner and went to start the gas grill only to find out that the igniter did not work and there was not a set of matches or lighter in the house so a trip to Kroger was in order. Once we got the grill lit it took a long time to burn off all of the residual grease and food particles down in the grill. We placed the chicken on the grill and were about half way thru cooking and we ran out of gas so we stared up the oven and made grilled chicken into baked chicken. NOT AS GOOD. A new cylinder was delivered the next day. Also we did not find a cooking sheet to cook biscuits or cookies.
On Thursday after hiking and shopping we wanted to use the hot tub. We selected to proper temperature and waited and waited and waited for it to warm up. The temperature never got over 75 degrees. The jets were running but NO WARM WATER..... I called guest services and left a message that night with the maintenance department. Long story short I went out to the breaker panel on Friday afternoon when we came back to the house and checked all breakers. I reset everything and after a while we were able to use the hot tub.
All in all out trip to Pigeon Forge was a very nice get away and the house was very nice and decorated well.
I hope you and your staff can take a closer look at a few items to make the stay at the level it should be. Thanks.
Only thing I would suggest is that the mattresses be replaced on the bed and the pull out. Also get the shorter pool sticks per my kids. Lol. Other than that the cabin is a nice little getaway.
Thank you!
Overall the cabin is great . Really close to the main strip of pigeon forge . The cabin could use some updates most of the furniture is old and worn out . The bed is absolutely horrible ! You might as well sleep on the floor it's probably more comfortable. The sheets and blankets are stiff and crunch feeling
The cabin was very clean. It is only minutes from the heart of Pigeon Forge. The kitchen appliances need updated. The oven door and the refrigerator door would not completely close.
was a really nice place to stay for my wife and I for our honeymoon. couldn't really ask for more. great location, great price and had everything we needed. just a couple things that may be needed to improve like wifi was difficult to pick up signal, couch is worn and needs to be replaced. the pool table was nice to have but hard to play in different areas due to the small amount of space to play. overall our experience was wonderful and we would stay again :)
Things I would fix the pavement leading to the front steps is uneven and I fail hurting myself, Cut back the bushes in the front ants were falling on us from the over grown trees, the refrigerator door does not close all the way and the pool table needs to be leveled and moved to another place for adequate game play. Bigger TV. Needs new couch and rug very uncomfortable due to years of wear and tear. But the cabin was in a great spot although other cabins were around there was still privacy. It was very clean although I would recommend vacuum inside the chairs and couch but there were no bugs which was my greatest fear. I would definitely stay here again
Angel Haven was great! Very clean, saw zero bugs. The bed was firm but comfy. Plenty of hot water and the water pressure was great. Hot tub worked great as well. Would definitely stay there again!
Location was amazing. You got privacy but yet just 2 seconds from all the action. You didn’t have to take any bad roads either. I thought the bed was super comfy but I do like more of a firm mattress. I was surprised that I couldn’t find coffee filters but everything else you could think of was there. If I could make any suggestions it maybe to invest in a new couch and living room rug. They both looked pretty used. Cleaned but stained. Also maybe bigger tv’s as well. Pool table is a little hard to use but it worked out. Over all great place 😊
We arrived on the 27th of December and left January 3rd. It was a very nice, peaceful stay. The thing I noticed it was a little dated on the inside and it would have been nice to have bigger televisions. We didn’t have to drive far from all the things that we had planned. Checking in & Checking out was a breeze and the staff was very pleasant😊
We were so pleased with the rental at Angel Haven. This was the best cabin we have had in years. Very comfortable and peaceful. No problems whatsoever. Will definitely be back.
The discription and pictures made the cabin out to look like it was back in the woods by itself which is what I wanted. It was not. There were cabins on ever side real close and one being built behind us with workers out there banging in the mornings. The pictures also made the cabin look a lot bigger than it was. Tried using the pool table but kept hitting the walls because there was not enough room. But it was a cute little cabin but I wish it was what I was expecting it to be.
need refrigerator door adjusted or something, you had to make sure it pushed close everytime
pillow shams were torn & carpet pretty dirty downstairs. the bushes need trimmed so you can see the sign at night. drove past & around several times. maybe 570 put in address to find w/ GPS ~ other than that the stay was nice
Angel Haven is an adorable cabin. The cabin and the hot tub were very clean. I had brought some dish soap, dish towels, toilet paper, etc from home but we didn’t need them as the cabin was stocked and ready for us. It far exceeded our expectations. I would definitely recommend Cabins USA over a hotel!
We did the express checkin online which made it easy and the checkout was easy online. The location didn't have an amazing view but it was easy to remember without using the maps. Easy access to Pigeon Forge without the hastle of the city noise and lights.
If you have small children this isn't the best cabin to pick just because they have so many breakable angels sitting on a little side table close to the stair case. It was smaller upstairs than the pictures show on the website but the master's suite was amazing.
We loved the cabin, and in the evening we didn't have to struggle to find a place to park. We were overwhelmed with the cabin, location, and the price. Will recommend this venue to anyone looking for a cabin.
Thank you,
Nancy Kelley
Wonderful location, was very quite. It was very nice having a hot tub and indoor tub. Only negatives are the cabin is kind of outdated, the downstairs bathroom tub looks very dirty (stained), and the temperature control is not good. The upstairs will be fine when the downstairs will be freezing cold when the air is on.
Cabins USA was great. The check in went smoothly and quickly. The check out was great. We did not have to even go by the office. We needed a new gas bottle for the grill the first night and I think they got it to us within an hour. The cabin was very nice being a one bedroom we new it was going to be small but we were fine with that since it was just me and my husband. There was a few thing we were unhappy with, one being the cabin had a pool table which we wanted because we love to shoot pool, but there just was not enough room for it. You could not shoot from one end of the table so after one game we gave up. The second thing was the grill. It worked great and as I said they brought us more gas but there was about 1 1/2 inches of ashes in the bottom of the grill that tried to catch on fire. We had to turn the grill off and let it cool down then we cleaned all the ashes out of the grill before we could cook. The third thing is the bed. I am sorry to say this but it was terrible. The owners of this cabin need to invest in a new mattress. I would absolutely recommend Cabins USA to anyone but just not this cabin.
These was our second time to stay in Angel Haven. I was delighted to book it again. Close to the strip but still quiet and peaceful. We love the how the cabin is set up and will probably try to book it again soon.
We was very happy with the cabin and location. The couch needs to be replaced the bed was very uncomfortable had no sheets on it or any to put on. The cabin was very Dusty, needed cleaned and lots of things needed fixing, such as the floor in downstairs bathroom. Really enjoyed our stay the location was great and pool was just next door. Would return again. Cabins USA are very polite and nice people.
First time booking with cabins usa and we were 100% satisfied. Location was perfect for us. After running around all day its just a quick drive off the main strip of Pigeon Forge. Cabin was beautiful. It is a bit smaller than the pictures make it look but that wasnt a problem for us. I would definately stay here again. Thanks Cabins USA!!
This was the first time my husband and I have ever stayed in a cabin. We thoroughly enjoyed our vacation and stay in the "Angel Haven" cabin. We definitely look forward to our next stay. We also are very pleased with the ease of booking, check-in and check-out processes.
We loved it!! It was a very comfortable stay! The cabin was clean and well kept. The location was excellent! Just a few minutes from the parkway. We plan on staying again and booking with CABINSUSA!!
The cabin was clean and neat. The decor was almost tacky. Both televisions were so small you couldn’t see them well. The one in the bedroom was so small you couldn’t see it from the bed.
We absolutely loved this cabin, it was beautiful, and perfect for a couples get away! Clean and very close to the island of pigeon forge! We will definitely be back soon!
We loved Angel Haven! It had everything we could’ve asked for on our honeymoon getaway. The location was awesome, just a few minutes from the main attractions and restaurants in pigeon forge.
The cabin was neat and clean. The couch upstairs and the bed downstairs were not the most comfortable and should be replaced soon. The only issues we had were that the hot tub would not heat up the first night (not good on a 20 degree night) but the maintenance man, Tony, came right out and added some water and everything was fine from there. Also, the downstairs did not get very warm during our entire stay despite the unit running constantly.
Overall it was a good stay, the cabin location is very convenient to the main parkway and all the things to do.
We love using Cabins USA when we come to Tennessee for vacations and will use them again. As for Angel Haven, although a beautiful cabin with lots of charm in a nice area with a decent view, the property itself needs some work. I have already given a list of items in desperate need of being fixed to the manager so I won't detail on here the problems, only say that they were mostly minor and should all be fixed for the next family to enjoy.
I just wish people would do more reporting of small problems. The will be wear and tear and things will break but if no one notifies Cabins USA they don't know to fix it. Although I will say, as clean as the property is, I would think housekeeping would notice blown lights and broken bureaus.
Company Response:
Thank you for taking the time to let us know about your recent stay in Angel Haven! We here at Cabins USA work hard to make sure each of our guests have the same great stay you enjoyed while vacationing in the Smokies. Thank you for letting us know about the issues you encountered while at the cabin. Your comments have been forwarded to the appropriate department to be addressed. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!
What a wonderful stay! This cabin was super - it is in a great location if you are looking for just far enough away, but close enough to Pigeon Forge and Gatlinburg. It also had everything we needed and spacious for being a 1 bedroom 2 bath. We also really enjoyed the hot tub and used the washer and dryer to wash what we needed before heading back home. We will definitely return once back in the area. The quick online check in is a nice option, but we checked in at Cabins USA right on the main drag driving in and was given a welcome packet with a load of coupons/discounts and recommendations on places to be sure and check out!
Thanks Cabin USA !
I DID E-MAIL I CANT SAY MUCH THE CABIN WAS FINE FOR YOUNGER FOLKS IT HAS A CROW NEST STAIRS WHICH ME IN MY 60S COULD NOT GET UP AN DOWN THAT WAS ONLY THING WAS BADIF YOU OLDER PASS ON THIS PLACE IF YOU YOUNGER BY ALL MEANS STAY AT IT I WAS TOTAL MISSARUBLE I HAD SLEEP ON COUCH COULD NOT BE WITH MY YOUNG WITH WAS BAD I DO WISH CABINS U.S.A. WOULD TOLD ME OF THIS I NEVER GOT IT BUT THEY TOOK MY MONEY YOUNG USSR GIRL WAS WORKING GAVE ME WRONG PLACE TO GO TO WE SPENT 2 HRS AN 15 MIN TRYING GET TO OUR CABIN WHEN WE LELFT OFFICE WE WRONG PAPER USA HAS TWO CABINS WITH ALMOST SAME NAME WE WAS MILES AWAY WE FOUND IT WITHNO PROMBLEN WE WAS SO TIRED AN UP SET THEN WRONG PLACE HAD CALL AN TRY RE-FIND THE PLACE LIKE I SAID I BEEN WITH USA CABINS OVER 5 YEARS THIS WAS UN CALL FOR I HAVE WORK AN EARN MY LIFE THIS SHOULD BEEN BROUGHT UP TO US NOT JUST THROW IT OUT THERE I HAD STAY MY WHOLE TRIP UP STARS I COULDNT EVEN GET TO HOT TUB THANKS ALL FOR READING
Everything was what Kimble rentals said it would be. The only thing that could be upgraded were the TV's. The TV's are very small and the one in the bedroom was Black and White. Overall I would recommend the Kimble Rentals to anyone.
Company Response:
Thank you for all of your kind words! We here at Cabins USA strive to give each of our guests the best stay possible while vacationing in the Smokies. Thank you for choosing Cabins USA and we look forward to seeing you again soon!
I loved the cabin just thought when we booked it was a little more secluded but was very comfortable and cute loved the inside. Also the cabins need to go with the tankless hot water heater because you can't fill Jacuzzi tub up with enough warm water to make it comfortable it turns cold to quickly
Company Response:
Thank you for taking the time to let us know about your recent stay in Angel Haven! We hare at Cabins USA strive to give watch of our gusts the best stay possible while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to seeing you again soon!
Booking and talking with USA Cabins very nice. I did the online check-in. The cabin itself great location.
Upon arriving at the cabin I was surprised to see that the carpet downstairs was quite dirty. At first glance I was ready to leave.. but after traveling all day.. We stayed.. upstairs did not have the carpet. The cabin has 2 full baths one on each floor. We plan on visiting again sometime.
Company Response:
Thank you for taking the time to let us know about your recent stay in Angel Haven! We here at Cabins USA strive to give each guest the same great stay you enjoyed while vacationing in the Smokies. I apologize for the issues you experienced with the cleanliness of the carpets. Your comments have been forwarded to our maintenance department to be addressed. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for choosing Cabins USA and we look forward to seeing you again soon!
We had a wonderful time. Spiral staircase was a little tricky at first. Close to attractions.
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!
We loved our stay . Bed was comfortable . Cabin was clean. The only thing that we had issues with was the directions to the cabin. We missed our road and ended up lost. But the people of pigeon forge were very nice and helpful. Thank you to all that helped. Our one suggestion would be to let someone know if they reach a certain point they have gone to far. Other than that we plan on coming back.
Thank you again for an awesome stay.
The Webber's
Company Response:
I am so happy to hear that you enjoyed your stay in Angel Haven! We here at Cabins USA work hard to make sure each of our guests have the same great stay you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!
The cabin is nice for being a one bedroom. The washer and dryer are very loud and the dryer sounds like it's falling apart. We felt kind of squished with two adults and two kids. There is a pool table behind the couch and it took up a lot of room. Other then that it was comfortable. The location was good and very close to everything but far enough away we could enjoy the hottub quietly.
we very much enjoyed are stay the cabin was very nice and was close to everything in town.
Company Response:
I am so happy to hear that you enjoyed your stay in Angel Haven! When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!
The hot tub temperature never got high enought for us to use it, not sure if the thermostat was working or not and it was a bit chilly downstairs but thankfully there was an extra blanket :) also, just an FYI, we used the dryer and my husband is in appliance repair. Said it needed a bearring. But enjoyed our stay :)
Company Response:
Thank you for taking the time to let us know about your recent stay in Angel Haven! We here at Cabins USA work hard to ensure each of our guests have the best stay possible while vacationing in the Smokies. I apologize for the issues you experienced with the hot tub and heating in the cabin. Your comments have been forwarded to our maintenance department to be addressed. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!
The only problems we had were with the hot tub being low on water and ice cold and the jacuzzi tub started out hot but the water got cold before it got past the jets ...not sure what caused that as we showered after and there was plenty of hot water ..? The pool table was uneven and the balls stayed on the right side of the table and with it being close to the door and wall there really needed to be a short pool stick to be able to play . ( One thing we make a priority when booking is a pool table ).
We were moved to this cabin due to weather and not being able to access the original cabin we booked.
Overall it was a good stay . It was clean and furnished nicely .
Company Response:
Thank you for taking the time to let us know about your recent stay in Angel Haven! We here at Cabins USA work hard to make sure each of our guests have the best stay possible when vacationing in the Smokies. I apologize for the issues you experienced with the jacuzzi, hot tub, and pool table. Your comments have been forwarded to our maintenance department to be addressed. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!
Our stay was wonderful. Location was great. Would love to come back
Company Response:
I am so happy to hear that you enjoyed your stay in Angel Haven! We here at Cabins USA work hard to make sure each of our guests have the same wonderful stay you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!
This was our first time staying in this cabin. It was very clean and cozy. My favorite part is that you are near other cabins but they can't see you on your porch or in the hot tub which is very nice. A few things that turned me off was that some of the utensils such as the thongs and can opener where so old that they were falling apart or just didn't work. I had to walk next door to a neighbor to ask for a can opener since ours was rusty and didn't work which was very inconvenient and uncomfortable. Also the hot tub didn't have any instructions on how to operate it just three buttons. We ended up just pushing buttons until something happened which was annoying. I think a small guide would be helpful for people that don't know anything about hot tubs would be helpful. Lastly the TVs where very small and the WiFi was useless. Overall we had a good stay and would book with this company again.
Company Response:
Thank you for taking the time to let us know about your recent stay in Angel Haven! Our housekeepers work hard to make sure each of our cabins are thoroughly cleaned so our guests only have to walk into the cabin and start relaxing. I apologize for the issues you experienced with the utensils and WiFi. Your comments have been forwarded to our maintenance department to be addressed. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!
We found the cabin very nice and clean. There were a couple things that i thought would be good to have know that is in order to keep the top part of the cabin cool the basement was freeezing, but was happy to find a couple extra blankets tucked in a closet and a cabnet, also the light above the sink is burnt out, the dryer made me nervous to use as it made such a noise i was afraid to leave it going when not there afraid of fire, we were not impressed with the early check in as we never did recieve the email getting the numbers to get in our cabin. So that was frustrating as we had to get off parkway come in to cabins usa and get the information that was to be emailed to us ahead of time. But on a whole we thought it was very nice I am not complaining here just giving you a heads up on things you can do to make it better for the next person.
We thoroughly enjoyed our stay at Angel Haven. The staff we dealt with from the time we booked till we left were friendly and helpful. They were more than willing to answer our questions and to resolve any issues if they came up. At the cabin itself it was a great hideaway. The kitchen had all the amenities and the master suite was sooo spacious. We loved the hot tub and large jacuzzi. There were a few things either broken or not working. The internet/tv wasn't working when we first came but they came and fixed it immediately.(although my husband couldn't get his tablet to work )There were some very minor things like the upstairs toilet seat,a broken door blind, no blinds on one bedroom window and broken dresser drawers. These did not impede our vacation and we told them to fix them AFTER we left. We loved our stay and will miss our morning coffee on the upper deck as well as the hot tub on the lower deck. We were already talking about when we could return and when we do you can be assured we will be contacting Cabins USA .
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. I apologize for the issues you experienced during your stay. Maintenance is aware and is addressing each of them. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to seeing you again soon!
This cabin is in a good, convenient location. We enjoyed our stay. The cabin, however, needs some attention. The commode seat on the main level is broken, and practically unusable. In the bedroom, there is a 4" gap in the door blinds where the slats are missing and one of the window blinds needs replacing. Also, the bedroom is downstairs, with a wooden deck as the only escape route in the event of a fire, intruder, etc. The deck has no stairs leading to the ground, so you would have to leap about 8 feet to the ground, and most likely would be injured. I don't understand how it passed inspection. That said, it is an otherwise nice cabin.
We have stayed in Angel Haven a number of times. The only thing that bothers me is that the dresser drawers have never been repaired and we can't use them. We had to leave our clothes folded on the chairs. The cabinet under the sink is only on one hinge. The new locks drove us crazy with the combination. We'll probably be going back to Angel Haven anyway since we've been there so many times.
Nice cabin, a few items were needing an update, as it appears the cabin has been rented a lot, carpet & rugs needs to be cleaned. Great location, quiet, enjoyed our stay.
Company Response:
Thank you for taking the time to let us know about your recent stay in Angel Haven! Thank for letting us know about the carpets in the cabin. Your comments have been forwarded to our Owner Liaisons and they will be speaking with the owner of the cabin about correcting that issue. Thank you again for your review and thank you for choosing Cabins USA!
We had a great time at Angel heaven, it was nice and cozy cabin. near to all the attractions and still in a quite place. All amenities were great.
Company Response:
I am so happy to hear that you enjoyed your stay in Angel Haven! We work hard to make sure that each of our guests have the same great time that you experience while vacationing in the Smokies. When you are ready to stay with us again, please let our reservationists know you are a return guest for an additional discount. Thank you again for your review and we look forward to having you as our guest again!
We absolutely loved this cabin! It was the perfect distance from town but still made you feel like you were away on a mountain vacation. Would recommend booking this cabin and would totally request it in the future. The staff at Cabins USA were awesome when adding in an extra night as well!
Company Response:
I am so happy to hear how much you enjoyed your stay in Angel Haven! With over 300 cabins on our program, Cabins USA is sure to have the perfect cabin for our guests to enjoy the beauty of the Smokies. When you are ready to make your next reservation, be sure to let our reservationists know that you are a return guest for an additional discount! Thank you again for your review and we look forward to having you as our guest again!
Nice cabin close to Pigeon Forge attractions. Would stay there again
Company Response:
I am so happy to hear that you enjoyed your stay in Angel Haven. Please feel free to contact one of our guest service agents when you're ready to begin planning your next trip to our area. They are always more than happy to help you find the perfect cabin. Thank you for choosing Cabins USA and we look forward to having you as our guest again!
The overall stay in the cabin was just wonderful. Staff was great and very friendly, I look forward to staying in your cabins again. Thanks for the amazing hospitality.
The cabin was great! We loved the location being so close to a main street, as well as how tranquil and quiet it was too. We will definitely be back and will try another cabin to see how awesome it will be as well. We loved that Angel Haven offered 2 bathrooms so no one ever had to wait on the other.
the cabin was clean and nice but it really could use some updated decor. I know the name Angel Haven theme could have possibly had a few angels in the cabin, but literally they were everywhere. not a fan of trinkets. i would guess an older lady owned that cabin. I would for sure use Cabins USA again but would not stay in that cabin.
Company Response:
Thank you for your review. We are delighted that you enjoyed your stay with us. We apologize for any inconvenience. All our cabins are privately owned and each owner is responsible for the decor of the cabin. We look forward to hearing from you again soon. Feel free to call our office and allow us to help you pick the perfect cabin.
My husband and I really enjoyed our stay at angel haven! The location is awesome! It's right off the main strip in pigeon forge and easy to find. The cabin was very clean and comfortable. It was great having a grill to cook on too! We also enjoyed the hot tub every night we were there! The cabin is small, but great for a couple. I wouldn't have been comfortable with more people staying there with us. We had a great time!
Loved everything about our stay at Angel Haven except for one slight inconvenience. When we arrived, our televisions were not working. I reported it and was told someone would be there the next morning to correct the problem. No one arrived and we never were able to watch TV, although that was probably to our benefit.
Company Response:
Thank you for your review. We apologize for the inconvenience you experienced during your stay with the TV issues. We will make sure that this has been addressed. We are glad that you loved the cabin, and we hope that you will choose us again for your future vacation to the Smokies.
The location was perfect as it was close enough to downtown, but still "off the beaten path" Everything worked as expected and the house was as described for most part. One of the issues was with the WiFi. The description of the cabin indicates it comes with wireless internet, but it actually shares a wireless connection with the rental cabin next door. The problem is, you need to be on the very far right side of the house in order to pick up signal, otherwise it does not work. We called Cabins USA and they sent someone out who said that there was nothing they could do to increase the signal strength. I think if you advertise this location with internet...it should actually work. Also, I understand that we rented this unit in the busy season, but I did not find it to be very clean. When we walked in, the floors were sticky upstairs and the carpet on the downstairs rug was badly stained. Besides these two items, every was perfect. The hot tub is awesome, and is private from the neighbors next door. The grill worked great as we cooked in most nights. Would recommend Angel's Haven, but only if they fix these two items.
When we arrived at the cabin we were shocked by how close the cabin was to the Pigeon Forge strip. The cabin is very charming and we liked how the bedroom was in the basement along with the deck and hot tub. We had the community pool by ourselves most of the time. Very relaxing time.
This is a very nice Cabin. It was the cleanest one we have every stayed in. The bed was the best we have every had anywhere. The only thing I would say needs to be done is there needs to be a new couch. I know we will be renting this cabin again very soon. It was nice spending of 17 year anniversary here.
Company Response:
Thank you for your review. We are delighted that you enjoyed your stay with us at Angel Haven. We will have the couch inspected immediately. We appreciate your feedback, and we look forward to hearing from you again soon for your next vacation to the Smokies.
The only thing we were dissatisfied with was the spiral stair case. It was a little hard for older people to get up and down the stairs. Everything else was great
Company Response:
Thank you for your review Willis. We are delighted that you had a great stay with us at Angel Haven. We apologize if the staircase was an inconvenience at all during your stay. Always feel free to give us a call when booking a cabin and we can provide you with any information we can to insure you have very comfortable and relaxing stay with us. We do also provide floor plans online for most of the cabins. We hope to hear from you again to assist you in booking your next vacation.
our only complaint is the cover to the hot tub is old
and is very hard to take off the tub.. So we probably
would of used more if we could of took the cover of easier..
a very nice and quiet place to rest ..
Company Response:
Thank you for your review. We appreciate your feedback. We have had a new hot tub cover taken out to the cabin. We are glad that you did enjoy your stay with us at Angel Haven. We hope that we will hear from you again soon.
the cabin was beautiful but there was zero privacy. we will continue to use cabins usa exclusively on every trip to the smokies - best value and best cabins
Company Response:
Thank you for your review Nate. We are glad that you loved Angel Haven. We do offer some cabins that are private. Please feel free to call us when you are booking your next stay with us, and we can assist you in picking a private cabin in the Smokies. We look forward to hearing from you.
My husband and I had a wonderful experience at Angel Haven. We were looking for a relaxing time and we definitely found it here. The check in process was easy, the place was very clean. We spent most of our time relaxing in the hot tub. It was very easy to find and close to town, yet far enough away not to have all the noise. Not only will will we come again, we will try and stay at Angel Haven again.
Had a great stay! People were nice. Cabin was very comfortable, but Decor needs up dating, to many angels!! Anywhere I looked an angel was staring at me. Haha. Also not enough room for the pool table in this cabin. Good idea, but not enough room.
One of the greatest places we have ever stayed. We will be staying with you all again. Thanks for a great stay. I have already informed others of USA Cabins
Recommend more comfortable seating for TV watching in family room. The hide-a-bed couch is not that comfortable. Had those little Asian beatles and a cockroach---could use more effective bug treatment.
The cabin was very clean. The booking process was easy. Upon check in there was a very long line and after waiting approximately 15 minutes in line, when I approached the desk, the young lady said, "I'm going on break, someone will be with you shortly". People in line that entered the office well after me were taken care of first as I had to wait for someone else to come up to the deskt to take over the reigstration desk that I was in line for. The credit card machine at the office was not working correctly and the registration clerk said my card was declined, which I knew clearly was a mistake. I called the credit card company to verify which caused an additional 20 min. delay. After speaking with the credit card company, they agreed to make copies and try again later, which was succesful. After check in, our stay was great. The sleeper sofa was very uncomfortable, but that is the only negative comment I have for the cabin itself. We enjoyed it and would stay again.
I am VP of Sales for Southeastern Paper Group. Tim Coghlan, one of our Sales Reps in the area, recommended Cabins USA when I told him that my wife and I were coming to the area. You are a customer of ours and I like to spend money with customers whenever I can. I like it even more when the customer proves to be a well run, friendly company. We enjoyed our experience with you!
Thank you for choosing Cabins USA, LLC for your vacation in the Great Smoky Mountains! We are so glad to see you have enjoyed your stay with us in the cabin Angel Haven. For your next stay, please don't hesitate to call us for any additional information on all of our cabins! Again, thank you so much for choosing Cabins USA, LLC. We hope you have a wonderful day.
WE HAD A GREAT TIME STAYING AT ANGEL HAVEN. THE GAS GRILL WAS WONDERFUL AS WE HAD SEVERAL IN CABIN MEALS. WE ENJOYED THE HOT TUB AND JACUZZI AS WELL. OUR LEAST FAVORITE THING WAS THE SPIRAL STAIRCASE. IT GOT ALITTLE TRICKY AT TIMES.ALL WENT GREAT AND WE LOOK FORWARD TO STAYING WITH CABINS USA AGAIN THANKS MIKE
We enjoyed the cabin very much. and hope to stay again next year with you..
everything was great and was very relaxing... Wish we could of stayed longer.
The cabin is located close to the main strip in Pigeon Forge. The cabin was decorated very nice. If looking for a cabin with a mountain view, this is not the cabin for you. Very close to swimming pool. Cabin does need a new mattress. Yes we would stay there again.
This cabin was the cleanest one that we have stayed in. It was quiet and had just a few minor problems. We couldn't get the DVD player to work and the remote didn't have batteries. The biggest worries were the loose flooring in front of the stairs and the fact that the refrigerator door would not stay shut. We enjoyed the grill and the hot tub and watching the wildlife. Overall it was the best experience we have had with Cabin USA.
We found it to be a very pleasurable stay. The staff that we encountered were more than helpful. The only complaint that I have is the $35.00 non refundable fee that is charged for what I beleive to be damages. The people who leave the cabins just the way they found them should not be charged this fee. We realize that there are times that you have disrespectful tenants, we too have rental properties and have been victims of property that was damaged or distroyed. That is what security deposites are for ,but innocent vacationers should not have to pay an additional charge. The people who do damage should be held responsible for these costs. This would be the only reason why I would not reccommend Cabins usa
We came down to Tennessee for a little vacation over Christmas. We really loved Angel Haven. The cabin was just big enough for the two of us and had all the amenities. We had a wonderful relaxing vacation and loved the coziness. We had some rowdy neighbors in the cabin below us one night but other than that the sounds of nature were soothing. I would recommend to bring a few things kitchenwise if you plan to cook meals, they have a few skillets and baking sheets and mixing bowls but we needed a few small items that we picked up at Walmart. No biggie! We are already talking about coming back and would recommend using Cabinsusa, the one little thing that I would say is they charge you an accidental damage waiver but don't return it after you check out...it shouldn't be called a waiver then since that implies it will be waived after you check out with no damage.
The only downside to this cabin was the view, there really wasn't much of one.
Company Response:
Thank you for choosing Cabins USA. We are glad you did enjoy your stay with us. We apologize this cabin did not provide a view. We hope that you will keep us in mind for a future visit to the Smokie, and feel free to call us with questions on the view of any of the cabins we have provided online.
We have used CabinsUSA for a few times now. They have the best prices around and the cabins are always very clean and beautiful. The staff is always very helpful, kind and polite. We will continue booking cabins with them and look forward to our next trip. We also feel the are cleaner, more reasonable in price, and more ammenities than any of the hotel/motels around. We are very happy that we switched. Thank you CabinsUSA and staff, you are doing a great job.
Emily & Gary Perdue
Timmonsville, SC
Company Response:
Thank you for choosing Cabins USA. We are delighted that you choose us for you vacations and getaways. We are also very happy that you enjoyed your stay at Angel Haven. We look forward to seeing you on your next trip to our area.