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Guest Reviews

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4 Bedroom, 4 Bath, Sleeps 12, Cabin Rental
with 3 level cabin, 2 king beds, 2 queen beds, bbq grill, wifi internet, deck, gas fireplace, game room, hot tub, jetted tub, resort pool, pool table, non smoking, washer/dryer
Overall Rating: 9.4 / 10

1 of 143 Guest Review

Guest Rating: 9.9
Michelle R.Cleveland, TN
Stayed on 02/23/2024
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 9
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The cabin was amazing! Booking was easy and the staff was super helpful. Location was close to town (7-8 minutes from Parkway) but still remote. Rooms were spacious. Beds were super comfortable. KItchen was stocked. The only complaint I have is that we asked for two cabin side by side and I was assured that was what we had. They were close, but not really within comfortable walking distance (up or down a huge hill) and definitely not next door as promised. We made it work though!

2 of 143 Guest Review

Guest Rating: 9.7
Jeremy L.Chicago, IL
Stayed on 01/11/2024
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 9
Comfort: 10
Check Out: 10
Amenities: 9
Location: 9
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Everything was great. Only minor issue was tv in the upstairs master room did not seem to work. Besides that we all enjoyed our stay, will definitely be back.

3 of 143 Guest Review

Guest Rating: 9.8
Jennifer M.Wilkenboro, NC
Stayed on 01/03/2024
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We had to switch cabins last minute and the staff were absolutely wonderful to work with and help us. This cabin location is great! Easy to get to and convenient to everything! Once settled in we did have an issue with the gas logs in the living room and the TVs downstairs. They sent someone right out that evening and he had us up and running in no time. We appreciate the effort cabins USA puts in to helping you have a great experience. We recommend them and use them multiple times a year.

4 of 143 Guest Review

Guest Rating: 9.6
Erika L.Memphis, TN
Stayed on 10/07/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 8
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
Our overall stay was great. The cabin had all the amenities that we needed and was close to the Tanger Outlet and Parkway (strip). The hot tub is missing some wood pieces around it, the TV in the game room did not work, and some outlets in the kitchen didn't work. With the fixes of these minor issues, I will book this property again.

5 of 143 Guest Review

Guest Rating: 9.6
Brent E.Edinburg, VA
Stayed on 07/31/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 9
Comfort: 10
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

6 of 143 Guest Review

Guest Rating: 8.0
Daniel U.Green Bay, WI
Stayed on 06/14/2023
Ratings:
Booking: 10
Staff: 8
Cleanliness: 7
Check In: 7
Value: 8
Comfort: 9
Check Out: 7
Amenities: 6
Location: 9
Would Recommend Company: 9
Would Recommend Property: 8
Guest Comments:
My recommendations for the future to help guests is to have hairdryers (hard to pack those when you are flying), liquid hand soap for the sinks and instructions for the hot tub to get it heated up. We thought it was broken for the first 2 days until we called to report it and she said it was in sleep mode.
I also gave a lower ranking for checkout because we had to call when we left even though checkout is at 11:00 so you can assume we are gone by then. Mornings are hectic when packing up to leave.
The last thing I wanted to mention is if the place is clean and ready, good customer service would be to allow guests to get in early. If it's not ready, then it's understandable not to allow entry early. Hotels do this all the time as good customer service.
Overall, we enjoyed our vacation but the only way you can know how to make your business more successful is to hear constructive feedback.

7 of 143 Guest Review

Guest Rating: 10
Julie W.Stillwater, OK
Stayed on 05/28/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
This cabin is wonderful! It was very clean and comfortable and we looked forward to returning there each evening after a day of sightseeing. We appreciated the washer/dryer and we enjoyed the game room. We are a family of five (two parents, three young adult children) and the kids each had their own room and bathroom--same price as two hotel rooms would have been (or less!) for the time we stayed and much more room to spread out and be comfortable. We all agreed we would love to come back!

8 of 143 Guest Review

Guest Rating: 10
Cecilia J.Orlando, FL
Stayed on 03/20/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

9 of 143 Guest Review

Guest Rating: 10
Crystal S.High Point, NC
Stayed on 10/23/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
All was great! Close to town, no bad roads, nice community. Quiet and Comfy. Would definitely come back again! My only request would be handrails on both sides of the steps down to the basement and up to the loft! Other than that all was great!

10 of 143 Guest Review

Guest Rating: 10
Kelsey H.Fort Campbell, KY
Stayed on 09/09/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
I absolutely loved staying in A Smokey Mountain Experience. You're less than 10 minutes from Pigeon Forge and conveniently located close to almost everything including the Tanger Outlets which was a huge plus for my group! I will most definitely be coming back soon!

11 of 143 Guest Review

Guest Rating: 9.1
Tim G.Evarts, KY
Stayed on 08/10/2022
Ratings:
Booking: 10
Staff: 5
Cleanliness: 10
Check In: 10
Value: 8
Comfort: 7
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The cabin was absolutely beautiful, clean, and was in a great location. We had everything that we needed there. The beds were comfortable but I suggest you bring your own pillows because those were horrible. The only problem we had was the neighbors took most of our parking and when I called the office to get help with that they wouldn't help. The lady actually told me to tell our guest to park way down the pool at the bottom of the hill. We could hardly get in because the neighbors had seven cars with three of them parked in our parking area. The lady in the office told me we only had two parking places so she couldn't help us. I was very disappointed with that because we told them ahead of time that we were renting for a group from our church and paid over $1700 to rent it but they couldn't help us with the parking situation. The cabin is beautiful and everything about it is great. However when you have to deal with the issues of getting in and out of there and knowing that you have no help from the staff if you get blocked in ruins your trip. I have rented with cabins USA several times when down that way however they proved to me their customer service is not what I had always thought. I will remer this in the future.

12 of 143 Guest Review

Guest Rating: 10
Violet A.Knoxville, TN
Stayed on 07/10/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Very Nice cabin. Location was great, right at shopping, office and beautiful scenery. Hot tub never got hot, so we didn't use on our stay. However staff responded to every call of garbage request to be picked up. Very friendly and accommodating. I will use CabinsUSA again.

13 of 143 Guest Review

Guest Rating: 9.7
Brenda S.Gray Court, SC
Stayed on 06/03/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 10
Comfort: 8
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Great week

14 of 143 Guest Review

Guest Rating: 8.0
Brenda F.Bremen, OH
Stayed on 05/30/2022
Ratings:
Booking: 10
Staff: 7
Cleanliness: 7
Check In: 10
Value: 8
Comfort: 6
Check Out: 10
Amenities: 7
Location: 7
Would Recommend Company: 10
Would Recommend Property: 6
Guest Comments:
We had a pretty good experience staying at A Smoky Mountain Experience. Unfortunately, the neighbors trash had been gotten into and spread by some wildlife and was pretty smelly. It took until our last night there for someone to come clean it up. The hot tub did not heat up. It was 90 degrees 3 of the days we were there so we didn't try the hot tub until the last day when we found out it didn't work. The beds aren't exactly comfortable and the hide-a-bed is super uncomfortable. Other than that, we enjoyed the cabin.

15 of 143 Guest Review

Guest Rating: 10
Omekia W.Baker, LA
Stayed on 05/07/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Mattress need replacing asap very uncomfortable to sleep on, but besides that everything else was on point! We definitely enjoyed, & would book again.

16 of 143 Guest Review

Guest Rating: 8.6
Bill F.Middleburg, FL
Stayed on 05/03/2022
Ratings:
Booking: 8
Staff: 10
Cleanliness: 9
Check In: 9
Value: 8
Comfort: 8
Check Out: 10
Amenities: 8
Location: 9
Would Recommend Company: 8
Would Recommend Property: 8
Guest Comments:
The cabin was really nice and quiet. We went during the week. Parking for the cabin should really be addressed with the cabin next door since they seemed to think they had it all.
A firepit would have been a really nice touch, but I understand there wasn't enough room.
The staff got us into this one when our original cabin was an absolute catastrophe. The town was in very close proximity as well as shopping.
The only fault was the hot tub need some attention and getting the cover off and on is a real pain.

17 of 143 Guest Review

Guest Rating: 8.4
Cathy H.Lynchburg, VA
Stayed on 04/23/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 7
Check In: 10
Value: 9
Comfort: 5
Check Out: 10
Amenities: 10
Location: 5
Would Recommend Company: 10
Would Recommend Property: 6
Guest Comments:
The cabin itself is nice. The parking is very tight as we had 4 vehicles and you have to share parking with the cabin next door. There was plenty of room in the cabin for our family to spread out. The positives are there is plenty of cookware, utensils, towels etc. The negative is the parking and the beds and sleep sofas are hard and outdated. You can feel the springs and bars in the sleep sofa and the beds are very hard. Other than that it is a great rental. Could also use a good mopping as the floors were dirty but not a big deal breaker. I have used Cabins USA for the last 10 years and will continue to use them in the future.

18 of 143 Guest Review

Guest Rating: 10
Rocky S.Hughesville, PA
Stayed on 06/07/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Beautiful and just what we needed after almost 6 months of lickdowns from Covid! Can't wait to return!!

19 of 143 Guest Review

Guest Rating: 9.8
Alice W.Canton, MS
Stayed on 08/01/2021
Ratings:
Booking: 10
Staff: 9
Cleanliness: 9
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
My family and I had a awesome stay.. Very relaxing. We are looking forward to the next vacation

20 of 143 Guest Review

Guest Rating: 9.5
Tina L.Shannon, NC
Stayed on 07/04/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 8
Comfort: 8
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Our stay with Cabins USA was awesome. Although I was bite on the right thigh from a spider while sitting on the porch. Please spray? Also seen a few roaches.

21 of 143 Guest Review

Guest Rating: 10
Jennifer M.Southaven, MS
Stayed on 04/29/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

22 of 143 Guest Review

Guest Rating: 8.5
Brandi Y.Indianapolis, IN
Stayed on 04/19/2021
Ratings:
Booking: 9
Staff: 10
Cleanliness: 7
Check In: 10
Value: 7
Comfort: 7
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 10
Would Recommend Property: 7
Guest Comments:
Overall my family and I had a GREAT TIME! I do recommend having a pest control expert come in about the ROACHES. Nice location close to a little bit of everything. 5 Oakes Farm Kitchen is a must try!!!!! We'll return for a 3rd trip just in a different cabin.

23 of 143 Guest Review

Guest Rating: 9.8
Melody H.Cusseta, GA
Stayed on 02/26/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 8
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We enjoyed our stay. The cabin was a perfect set up for 4 couples. The only issue was the circulation of heat wasn't working that good on the bottom level. Location is great. You are only a few minutes from the shopping areas and restaurants. We will use Cabin USA again.

24 of 143 Guest Review

Guest Rating: 8.6
Terri W.Fairfield, OH
Stayed on 02/14/2021
Ratings:
Booking: 10
Staff: 9
Cleanliness: 10
Check In: 10
Value: 9
Comfort: 7
Check Out: 10
Amenities: 2
Location: 10
Would Recommend Company: 9
Would Recommend Property: 9
Guest Comments:
The cabin was very nice for the price. the pictures on the site was wrong because its updated very nice. please bring your own pot and pans we had to go out and buy ours.. the master bedroom was very nice

25 of 143 Guest Review

Guest Rating: 9.5
Cory J.Pine Mountain, GA
Stayed on 01/22/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 7
Comfort: 10
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The pool table was functional to sat the least but could have been better up kept. The hot tube was nice but kind of finicky when trying to get it warmed up. As far as the house and all that's in everything was a great experience, and i would definitely come back again!

26 of 143 Guest Review

Guest Rating: 9.6
Danielle M.Port Charlotte, FL
Stayed on 12/23/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 8
Comfort: 10
Check Out: 10
Amenities: 10
Location: 8
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The cabin was awesome, very clean...the only problem we had was when we called for trash removal they said they would send someone but they never came and the racoons got into the trash.

27 of 143 Guest Review

Guest Rating: 10
Bryce .Grovetown, GA
Stayed on 12/08/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The property was amazing with three floors, hot tub and games for kiddos. It was also only 5-6 minutes from pigeon forge outlets, restaurants and 10-11 minutes from Dollywood and downtown pigeon forge restaurants. Cabins USA made it easy to book and check-in/out so that we were in our cabin within 15 minutes of getting to Pigeon Forge. I cannot endorse them and this cabin enough!

28 of 143 Guest Review

Guest Rating: 9.0
Shamika C.Booneville, MS
Stayed on 11/25/2020
Ratings:
Booking: 9
Staff: 9
Cleanliness: 9
Check In: 9
Value: 9
Comfort: 9
Check Out: 9
Amenities: 9
Location: 9
Would Recommend Company: 9
Would Recommend Property: 9
Guest Comments:
We enjoyed the cabin and our stay. We will definitely be back again.

29 of 143 Guest Review

Guest Rating: 9.6
Jennie K.Taylorsville, NC
Stayed on 10/30/2020
Ratings:
Booking: 10
Staff: 8
Cleanliness: 10
Check In: 10
Value: 9
Comfort: 10
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

30 of 143 Guest Review

Guest Rating: 8.8
Veronica C.Atlanta, GA
Stayed on 10/09/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 1
Location: 10
Would Recommend Company: 10
Would Recommend Property: 6
Guest Comments:
The customer service was excellent. However our cabin had a few issues that cabin USA tried their best to resolve. Our hot tub wasn't working at all and we had issues with the top of the microwave. Overall my family and I definitely enjoyed our stay as always. We always rent from them and this is the first time we experienced something like this. But vendor of the cabin did call me back personally and resolved the issue. Very nice lady. Will most definitely rent again.

31 of 143 Guest Review

Guest Rating: 10
Donnie/patricia C.Hartsville, SC
Stayed on 09/27/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

32 of 143 Guest Review

Guest Rating: 8.2
Carrie S.Holly Springs, MS
Stayed on 09/07/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 4
Check In: 10
Value: 8
Comfort: 8
Check Out: 10
Amenities: 4
Location: 10
Would Recommend Company: 8
Would Recommend Property: 8

33 of 143 Guest Review

Guest Rating: 10
Itiia D.Detroit, MI
Stayed on 08/26/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Beautiful. Everything was perfect. I was sad to go.

34 of 143 Guest Review

Guest Rating: 8.7
Johnny G.Ashland, KY
Stayed on 07/08/2020
Ratings:
Booking: 9
Staff: 9
Cleanliness: 9
Check In: 9
Value: 7
Comfort: 8
Check Out: 9
Amenities: 9
Location: 9
Would Recommend Company: 9
Would Recommend Property: 9

35 of 143 Guest Review

Guest Rating: 10
Natasha G.Burlington, NC
Stayed on 06/26/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
I loved everything and will definitely be back!

36 of 143 Guest Review

Guest Rating: 9.1
Paul R.Hodgenville, KY
Stayed on 06/14/2020
Ratings:
Booking: 9
Staff: 10
Cleanliness: 7
Check In: 10
Value: 9
Comfort: 8
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 8

37 of 143 Guest Review

Guest Rating: 10
Gina B.Pomaria, SC
Stayed on 02/21/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We had a wonderful time & will definitely be back soon. We loved our cabin it was the perfect set up for our family.

38 of 143 Guest Review

Guest Rating: 9.1
Jodi H.Chuckey, TN
Stayed on 12/20/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 7
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 10
Would Recommend Property: 6
Guest Comments:
I did send an email to you the day we left. Still no response. The cabin next door used our two parking spots next to our cabin and we had to ask them to move. Every time we would leave they would take our spots again, even though the signs clearly stated it was our cabin name. One of the kitchen chairs broke completely when my sister in law sat down in it, thankfully she didn’t get hurt. But we noticed it had been glued back together several times. There is one other kitchen table chair that is extremely wobbly and a bar stool as well, this is a disaster waiting to happen. The heat was poor in the third level as it took forever to get warm and the middle level of the house was burning up. Bad set up in the building design. And the oven has some type of issue where it shuts off and the lights all go out in the kitchen and right back on, some type of glitch that needs to be fixed. Other than that we had a good family getaway for our Family Christmas. We have used you all for years, this is the first year we have ever had any type of issues what so ever.

39 of 143 Guest Review

Guest Rating: 9.7
Jessica G.Danese, WV
Stayed on 12/13/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 9
Comfort: 8
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

40 of 143 Guest Review

Guest Rating: 9.0
David F.Huntsville, AL
Stayed on 11/04/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 6
Check In: 10
Value: 8
Comfort: 9
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
Everything was great. Had trouble with the heat at first but was fine. The floors were very dirty turned socks n feet black. The master upstairs needs to rethink the TV up there. Couldn't see it very well due to the big bedframe n was very small n was so high had to strain to see it.

41 of 143 Guest Review

Guest Rating: 8.5
Angel L.Chicago, IL
Stayed on 11/01/2019
Ratings:
Booking: 10
Staff: 8
Cleanliness: 8
Check In: 10
Value: 8
Comfort: 6
Check Out: 10
Amenities: 8
Location: 8
Would Recommend Company: 9
Would Recommend Property: 9
Guest Comments:
We really enjoyed our stay. The house is very nice and located near multiple stores such as Walmart to grocery shop. The house was very clean and spacious for our group of 8. We did encounter a problem with finding the cabin because we arrived when it was dark and there is no lights outside so finding the cabin was extremely difficult. The bedrooms are very nice but the beds need replacing, my back is still hurting. Overall I think it’s an excellent cabin to stay at.

42 of 143 Guest Review

Guest Rating: 8.5
Lisa R.Johnson City, TN
Stayed on 09/18/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 5
Check In: 10
Value: 8
Comfort: 5
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 5
Guest Comments:
The location of the cabin and USA Cabins staff are awesome!
The decor of this cabin is outdated and tired. Stayed in same cabin last year and we had the same problems as last year again this year. We were hoping the issues would have been addressed when reported last year. The refrigerator freezes up and causes water to leak from the freezer into the lower part of the refrigerator causing food to get wet. The dishwater practically falls forward when opening the door to load it and this year the inside cap was broken off where you put the detergent. The A/C stopped working in the middle of the night on our last night of our stay. Too late to report it but I’m sure maintenance would have come to fix it if had happened earlier in the day. We reported first thing the next morning upon check out. Cleaning crew could definitely do a better job. Soap from previous guest was left in the shower and dust everywhere. All the rooms need mattresses replaced. Extremely old and uncomfortable according to all guest.
Hopefully owners will be notified of much needed updates.

43 of 143 Guest Review

Guest Rating: 9.6
Jerry G.E Hampton, CT
Stayed on 08/17/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 6
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
This cabin is beautiful but in need of some maintenance the ceiling fans in lower level bedrooms we're to noisy to use at night, and the refrigerator has leak when ice maker is on. These were only minor problems. We enjoyed all the wild life when sitting in rocking chairs early in the morning.

44 of 143 Guest Review

Guest Rating: 9.5
Laura J.Terry, MS
Stayed on 06/02/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 9
Value: 10
Comfort: 5
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Upstairs bedroom needs new mattress it sqeeks and is very uncomfortable!! Other than everything was great !!

45 of 143 Guest Review

Guest Rating: 9.6
Debra E.Phenix City, AL
Stayed on 05/24/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 8
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Might be helpful to know which parking in for this cabin. The cabin next door didn't want to share. Also cleaning service need to clean floor better other wise cabin was nice .

46 of 143 Guest Review

Guest Rating: 9.4
Caren J.Allons, TN
Stayed on 05/13/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 8
Comfort: 8
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We enjoyed our stay. The cabin had plenty of room for us and the location was great.
Only one suggestion... The cabin needs to have its parking spots marked. We had the people in the cabin next to us park right in front of our steps to our cabin, and when we asked them nicely to move they said that was shared parking. I told them no, that was our parking spot and I had my elderly mother with me that couldn't walk too far. They said if they moved they would block us in. They had several cars in there cabin, and didn't have enough space. If you could mark which parking spots went to which cabin it might help people know where to park, even though anyone with any sense should figure that out. Maybe if you had a small parking area for the extra cars in the cabins that might help.
All that being said we have used Cabins USA for years, and will continue to use them.

47 of 143 Guest Review

Guest Rating: 10
Gantry B.Gaffney, SC
Stayed on 05/17/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

48 of 143 Guest Review

Guest Rating: 9.9
Cadedrie P.Eupora, MS
Stayed on 03/07/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
The cabin was wonderful! It was very spacious and comfortable. The only con I would have is the parking. There really wasn’t much space for parking especially when the people staying in the cabin beside us came. Other than that my family and I enjoyed our cabin.

49 of 143 Guest Review

Guest Rating: 9.1
Johnny R.Conyers, GA
Stayed on 02/14/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 9
Comfort: 9
Check Out: 10
Amenities: 9
Location: 9
Would Recommend Company: 5
Would Recommend Property: 10
Guest Comments:
Everything was good at this house. Not sure about recommending your company based on condition of another house we rented for another part of our group

50 of 143 Guest Review

Guest Rating: 10
Mark R.Jacksonville, FL
Stayed on 01/03/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
This was a good vacation. The cabin superb. I don’t want to repeat what everyone has already said positive about this cabin. The best way to compliment the experience is by telling you that we are planning next year’s family Christmas vacation right now. We will be requesting the same cabin.

51 of 143 Guest Review

Guest Rating: 10
Sandra M.Summerville, GA
Stayed on 12/05/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
I love booking with cabins USA they meet all your needs

52 of 143 Guest Review

Guest Rating: 9.2
Hazel G.Pineknot, KY
Stayed on 11/02/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 5
Check In: 10
Value: 9
Comfort: 9
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 9

53 of 143 Guest Review

Guest Rating: 9.0
Kevin R.Vale, NC
Stayed on 10/12/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 9
Comfort: 5
Check Out: 10
Amenities: 5
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

54 of 143 Guest Review

Guest Rating: 10
Diamond M.Newport, TN
Stayed on 10/10/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

55 of 143 Guest Review

Guest Rating: 7.5
Vicki Y.Bernie, MO
Stayed on 09/02/2018
Ratings:
Booking: 9
Staff: 9
Cleanliness: 3
Check In: 9
Value: 9
Comfort: 5
Check Out: 9
Amenities: 5
Location: 9
Would Recommend Company: 10
Would Recommend Property: 5
Guest Comments:
While it may be able to sleep 13 it does not comfortably accommodate 12. Most likely a family of 4 maybe 6
Decks haven’t been cleaned in sometime considering the cobwebs. Great location,

56 of 143 Guest Review

Guest Rating: 10
Janet K.Rushville, IN
Stayed on 08/17/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We have been staying with Cabins USA for the last 5 years at multiple times during the year. We have brought family, friends, church people with us and they have always been impressed with the cabin and all the amenities that are in our package. The cabin is convenient, clean and very satisfactory for the people staying with us. Cabins USA is definitely a premier group for making visitors feel welcome and glad they came to Tennessee. We are booked again for November and are already planning our trips for 2019. Thanks for providing superior visits to the Great Smokey Mountains.

57 of 143 Guest Review

Guest Rating: 10
Don S.Olathe, KS
Stayed on 07/20/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Love being able to check in on-line. Wish that it was easier to get through the phone lines. We spent a lot of time on hold. But once you finally get through, the people are helpful and friendly.

58 of 143 Guest Review

Guest Rating: 10
Betty M.Edgewood, IL
Stayed on 07/17/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Very pretty and nice location. Will defiantly be coming back again.

59 of 143 Guest Review

Guest Rating: 10
Janet A.Beckley, WV
Stayed on 07/02/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Nice cabin but didnt like the parking and driveway.

60 of 143 Guest Review

Guest Rating: 9.5
Dallas L.Gas City, IN
Stayed on 05/06/2018
Ratings:
Booking: 10
Staff: 8
Cleanliness: 9
Check In: 10
Value: 10
Comfort: 8
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The property and location were excellent for our needs. We had a wonderful experience and will definitely be back. Our only complaint was a grounds person weed wracking and throwing grass, potentially debris, on our vehicles including our son's new Harley motorcycle.

61 of 143 Guest Review

Guest Rating: 8.5
Shawnita S.Woodruff, SC
Stayed on 05/04/2018
Ratings:
Booking: 8
Staff: 9
Cleanliness: 9
Check In: 8
Value: 6
Comfort: 9
Check Out: 10
Amenities: 9
Location: 9
Would Recommend Company: 8
Would Recommend Property: 8

62 of 143 Guest Review

Guest Rating: 10
Antonio W.Waynesboro, GA
Stayed on 01/26/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

63 of 143 Guest Review

Guest Rating: 9.9
Brandi G.Stollings, WV
Stayed on 12/07/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
LOVED this cabin. Governer's Crossing location is so convenient to everything. This is my 5th time staying in this area with Cabins USA. Everyone is always very friendly and the cabins are usually clean. We did have a few lady bugs in the bedrooms but I know that they do get in some how even after you clean. The cabin was spacious enough for everyone.
My only complaint is that the parking lot has 2 parking spots for the cabin next door and they had taken up all of the spots the first night we got there. We didn't call on them because it was late when we got there and we were tired so we blocked one of their cars in. We thought that maybe they would come over if they needed out before we left the next morning but no one ever came and we moved the car out of the way before we left. This was on Thursday night. So Friday evening, we get a call that our car is blocking a parking space. I'm not sure if the cabin next to us called on us (which would be pretty crappy of them considering they took all the parking places) or if the cabin across the road called (which is still pretty crappy since we moved because the cabin next to us took all the spaces). I would definitely consider putting up parking signs for that cabin specifying that it's for that cabin only. We had to leave the Tanger outlets to go back and move our vehicle and this all could have been avoided if the cabin next door hadn't taken up all the spaces to begin with.

64 of 143 Guest Review

Guest Rating: 8.9
Temika L.Atlanta, GA
Stayed on 11/11/2017
Ratings:
Booking: 10
Staff: 9
Cleanliness: 8
Check In: 10
Value: 8
Comfort: 8
Check Out: 10
Amenities: 8
Location: 9
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
Parking lot is only good for 2car. The upper bedroom TV to small and in the wrong place. Couldn't watch it at all. The pool table was off, need to be leveled. But other then that it was a great stay!

65 of 143 Guest Review

Guest Rating: 9.5
Joyce H.Mount Airy, NC
Stayed on 11/07/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 8
Comfort: 8
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

66 of 143 Guest Review

Guest Rating: 7.5
Richard A.Roanoke, VA
Stayed on 10/23/2017
Ratings:
Booking: 7
Staff: 7
Cleanliness: 7
Check In: 10
Value: 7
Comfort: 7
Check Out: 10
Amenities: 7
Location: 7
Would Recommend Company: 7
Would Recommend Property: 7
Guest Comments:
The toilet seats could really use to be changed out the windows is could really use a cleaning pretty cabin but the windows were filthy the master bedroom that was in the top floor the television was awfully high in the ceiling kind of a strange location had to fight the bedpost to see the TV screen the Teflon in the frying pans in the kitchen was pretty well shredded we went and bought a frying pan to use while we were there the hot tub worked well kudos to you all for that overall it was a decent state but you asked for a review so there it is thank you Richard D Artutis
Company Response:
Thank you for your review. We are delighted that you enjoyed your stay with us at A Smoky Mountain Experience. We apologize for any inconvenience you encountered during your stay, and we appreciate your feedback. We hope that we will hear from you again soon. Do not forget about our return guest discount.

67 of 143 Guest Review

Guest Rating: 8.4
Lisa C.Olive Hill, KY
Stayed on 10/03/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 6
Check In: 10
Value: 9
Comfort: 3
Check Out: 10
Amenities: 9
Location: 8
Would Recommend Company: 10
Would Recommend Property: 7
Guest Comments:
The cabin had plenty of room. We really liked the game room. The only issues are that all 4 beds were extremely hard, needs some attention to cleaning on the porches and parking was a nightmare. There is only enough room for 1 car and they were doing construction on the cabin next door and their trucks were always in the way.

68 of 143 Guest Review

Guest Rating: 9.2
Ray &.Tobaccoville, NC
Stayed on 08/05/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 9
Comfort: 8
Check Out: 10
Amenities: 8
Location: 8
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
The cabin only has two guaranteed parking spots which is a little unhandy for us. My wife was having some arthritis issues which made our bed a little too firm for her. But otherwise, we found things good. We enjoyed our time there as we usually do in your cabins.
Company Response:
Thank you for taking the time to let us know about your recent stay in A Smoky Mountain Experience. We here at Cabins USA strive to give each of our guests the best stay possible while vacationing in the Smokies. Thank you for choosing Cabins USA and we look forward to having you as our guest again soon!

69 of 143 Guest Review

Guest Rating: 10
Robert &.Salisbury, NC
Stayed on 07/30/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Super clean and super cozy cabin! Close to everything but in a quiet setting. Parking was tight but manageable. Loved that the cabin was not cluttered as we had a toddler with us. Would have liked to had some cleaning supplies (vacuum, dust mop) to keep floors clean for baby but we managed. Our older kids loved the hot tub, pool table and arcade game! We will definitely stay here again!
Company Response:
Thank you for all of your kind words! We here at Cabins USA strive to give each of our guests the best stay possible while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again soon!

70 of 143 Guest Review

Guest Rating: 10
Abigail W.Perrysburg, OH
Stayed on 07/09/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The cabin was perfect for our families. It was in a great location and was very clean when we checked in. It was nice to be able to do your own cooking and laundry. But I would suggest bringing extra towels for the shower and pool. Washer and dryer were tiny so it was hard to keep up on towels with so many kids, but again, it was nice to have them. Pool area was very nice, pool was clean and perfect temp. We ended up there every day, it ended up being our meeting spot for all the families who were also staying in other cabins. My only complaint was the garbage cans not being big enough. We overflowed them before the first day was over and you have to call for garbage pick up. If they didn't come every day we were dealing with raccoons and had to clean up their messes every morning.
Company Response:
Thank you for taking the time to let us know about your recent stay in A Smoky Mountain Experience! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

71 of 143 Guest Review

Guest Rating: 9.8
Norah H.Greeneville, TN
Stayed on 06/16/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 8
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The only real issue was that the beds were a little firm for our taste and the parking was very limited. The staff was very responsive, the amenities were great, and the cabin was clean.
Company Response:
Thank you for all of your kind words! We here at Cabins USA strive to give each guest the same great stay you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for choosing Cabins USA and we look forward to seeing you again soon!

72 of 143 Guest Review

Guest Rating: 10
Janet K.Rushville, IN
Stayed on 05/19/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
A group of our church ladies came with us to the Smokey Mountain Experience and were overly impressed. The location was so close to the activities we had planned and the quietness of the area was very pleasant. The facilities were extremely clean and prepared for visitors. It was like walking into a "home". Everybody was so overwhelmed with the coziness as well as the comfort we all shared. Our stay was so relaxing and fulfilling, we plan to make this an annual trip. We even discussed bringing our families for a weekend trip also. Thank you for a wonderful weekend. Looking forward to another trip soon. Janet
Company Response:
Thank you for all of your kind words! We here at Cabins USA strive to give each of our guests the best stay possible while vacationing in the Smokies. When you are ready to stay with us again, pelase mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

73 of 143 Guest Review

Guest Rating: 8.7
Harry H.Burlington, KY
Stayed on 05/14/2017
Ratings:
Booking: 9
Staff: 7
Cleanliness: 7
Check In: 10
Value: 9
Comfort: 7
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
Had to call for maintenance twice. A/C frozen up when we arrived. And frozen the next day also. Unit was very warm both days. Otherwise good time. We will return. Thanks.
Company Response:
Thank you for taking the time to let us know about your recent stay in A Smoky Mountain Experience! We here at Cabins USA work hard to ensure each of our guests have the best stay possible while vacationing in the Smokies. I apologize for the issues you experienced with the air conditioning. Maintenance has been notified and will be addressing the issue. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

74 of 143 Guest Review

Guest Rating: 8.5
Jasmine H.Livingston, TN
Stayed on 05/12/2017
Ratings:
Booking: 8
Staff: 7
Cleanliness: 7
Check In: 8
Value: 10
Comfort: 6
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 7
Would Recommend Property: 10
Guest Comments:
The cabin was beautiful and the location was great. However, the main floor air conditioner was not working so this was a bit uncomfortable.
Company Response:
Thank you for taking the time to let us know about your recent stay in A Smoky Mountain Experience! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. I apologize for the issues you experienced with the air conditioning during your stay. Your comments have been forwarded to our maintenance department to be addressed. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to seeing you again soon!

75 of 143 Guest Review

Guest Rating: 10
Christine L.Saint Joseph, MI
Stayed on 04/26/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

76 of 143 Guest Review

Guest Rating: 9.2
Tyler C.Winder, GA
Stayed on 04/14/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 7
Check In: 10
Value: 9
Comfort: 8
Check Out: 9
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
This was our second stay with Cabins USA, but our first at A Smoky Mountain Experience. We really enjoyed our stay April 14th through the 19th. The location of the cabin is really great, and Cabins at the Crossing is a nice resort. The cabin was very nice, plenty of room with 4 bedrooms for our family trip. There are a few things we feel that definitely need to be worked on. The cleanliness of the cabin. At first glance it was clean, but the floors had not been mopped and there were many spots in the cabin that had not been dusted. Our 2 year old had very black feet after walking around the cabin for one afternoon. Next, the living room furniture is not enough seating. With it being a 4 bedroom cabin, and only one small couch and chair is not enough. Another small couch could be added to where the chair is and it would be great. Lastly, as we were packing our cars to leave on check out day, the cleaning crew was sitting outside the cabin waiting on us to leave. It was only 9 am and considering check out isn't even until 11, we felt very rushed.

Overall, we had a great time and we would definitely return and stay at this cabin. We will be back next year booking with Cabins USA again.
Company Response:
Thank you for taking the time to let us know about your recent stay in A Smoky Mountain Experience! I apologize for the issues you experienced with the cleanliness of the cabin. Your comments have been forwarded to our housekeeping supervisor and she will be addressing that with the cleaners as well as how early they were waiting at the cabin. Thank you again for your review and thank you for choosing Cabins USA!

77 of 143 Guest Review

Guest Rating: 10
Diana B.Beckley, WV
Stayed on 04/09/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The location was great!! As always it was a pleasure to stay with Cabins USA.
Company Response:
Thank you for all of your kind words! When you are ready to stay with us again, please mention you are return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!


78 of 143 Guest Review

Guest Rating: 9.3
Kathy R.Jeffersonville, IN
Stayed on 04/01/2017
Ratings:
Booking: 9
Staff: 10
Cleanliness: 10
Check In: 9
Value: 9
Comfort: 9
Check Out: 9
Amenities: 9
Location: 8
Would Recommend Company: 10
Would Recommend Property: 10

79 of 143 Guest Review

Guest Rating: 9.9
Karen D.Red Boiling Springs, TN
Stayed on 03/31/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 9
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The cabin is very difficult to find after dark with the cabin name and number on the unlit porch. Adding something in the yard or at the driveway would be helpful. Also the parking is terrible if the cabin next door has many vehicles. The cabin itself and the location are wonderful.
Company Response:
Thank you for taking the time to let us know about your recent stay in A Smoky Mountain Experience! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. I apologize for the issues you experienced in finding your cabin. Your suggestions have been forwarded to our Owner Liaisons and they will be be bringing that to the owner's attention. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for choosing Cabins USA and we look forward to seeing you again soon!

80 of 143 Guest Review

Guest Rating: 9.8
Linda D.Danville, AL
Stayed on 03/26/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 8
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The only negative to this cabin are the dishwasher needs to be fastened to the cabinet. You open the door to load and it means forward because not anchored. The blinds in living room need replaced. Not a good sight to step on porch and see broken blinds. Other than these two items really enjoyed the cabin.
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. Thank you for letting us know about the dishwasher. Your comments have been forwarded to our maintenance department to be addressed. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

81 of 143 Guest Review

Guest Rating: 8.5
Teresa D.Normandy, TN
Stayed on 03/02/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 6
Value: 9
Comfort: 7
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 8
Would Recommend Property: 8
Guest Comments:
We have been using Cabins USA for years, and have felt their prices and locations were great! However we were somewhat disappointed in the shape of this cabin. The heat and gas logs did not work when we got there, but maintenance was very quick to get it resolved. There was not enough seating in the living area for the # of guests, and the kitchen items were sparse and showed signs of use. The coffee pot didn't work and a sink and bathtub were clogged. Just not what we were used to from Cabins USA. The location was great and beds were comfortable.

82 of 143 Guest Review

Guest Rating: 9.1
Charles J.Roan Mountain, TN
Stayed on 01/19/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 5
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 7
Guest Comments:
The cabin layout is great for 4 adult couples and the location is the best. However, there were cobwebs in the upstairs bedroom ceiling, and surrounding the hot tub. Not enough water in the hot tub to use and had to sweep the cobwebs off to even look in it. The back yard area had lots of trash that had been dumped off or blown off. The kitchen light was so dim we couldn't see to cook, so we bought bulbs and put it in and had to clean the light cover. There are only 7 chairs at the kitchen table so someone had to eat on the sofa at meal times. Only has seating in living room for 4 people so couldn't really sit around to socialize or watch ballgame. Lamp didn't work in downstairs bedroom, bulb replacement didn't work. TV in downstairs bedroom was unhooked from cable box so took a while to figure out how to hook up the cable. Yet, on a positive note, we had a wonderful time on our annual family get together and will do it again because it is so important to us to spend this time together. As we are advancing in age we don't have many more years to do this and we want to make the most of it every time. Thanks for listening

83 of 143 Guest Review

Guest Rating: 9.7
Patricia S.North Vernon, IN
Stayed on 12/28/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 9
Comfort: 9
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Very good location. Parking for 3 vehicles was not very good. But we enjoyed our cabin.
Company Response:
Thank you for taking the time to let us know about your recent stay in A Smoky Mountain Experience! When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

84 of 143 Guest Review

Guest Rating: 9.7
Sonya D.Point Pleasant, WV
Stayed on 12/23/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 9
Location: 9
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We enjoyed our stay and are glad we decided to come a day early to enjoy the cabin. It was very comfortable. The only issue was a lack of not having someone provide clean towels daily. But I talked to the office, dropped our dirty ones off and they were out of washcloths, so they had several delivered to our cabin which we appreciated. Everyone in the cabin likes to use a clean towel and wash cloth daily. :) There were a few minor things that looked to be damaged before we arrived (did't bother us), I notified the office so they would know it was that way upon our arrival. They were very nice and said they would note the problems. We had a great trip and having been visiting the Pigeon Forge/Gatlinburg area for the past 27 years, sometimes more than once a year and enjoyed this cabin with our family. When we don't bring our RV due to the cold season, we stay in a cabin. It was our first time staying with Cabins USA and they have a great team working to provide good service. We had a great Christmas staying in The Smokey Mountain Experience.
Company Response:
I am so happy to hear that you enjoyed your stay in A Smoky Mountain Experience! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

85 of 143 Guest Review

Guest Rating: 9.3
Lisa M.Hainescity, FL
Stayed on 12/16/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 6
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 6
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The cabin was beautiful but our second day got a call to decorate the cabin no one ever came. The bedroom by kitchen leaked down the wall due to rain. Not enough amenities for the 8 of us called 3rd day there and said and again said they would send someone never happen. The cabin was very close too stores and downtown. We did enjoy our visit there overall.

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Guest Rating: 10
Michael N.Sonora, KY
Stayed on 12/09/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Very easy to book and very easy to get checked into the cabin! Love this company!
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the same great stay you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

87 of 143 Guest Review

Guest Rating: 9.5
Myra C.Granite Falls, NC
Stayed on 11/30/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 7
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We so enjoyed the cabin, parking was a bit of a problem, cabin next to us had 15 cars and not enough room to get out and in. Should consider more seating like a love seat or another sofa for more room to set for comfort other than dining room chairs. Move table over and angle the chair and put love seat by window at entry door. Upstairs sink was stopped up and slow to drain, ice maker was broken never made any ice, downstairs by the hall way and door where furance was had a leak kept carpet wet entire time.
Express check in and out was nice.
Other than those minor issues stay was great, enjoyed the time we spent there with family. We will definitely be staying with you all again soon. Thanks...

88 of 143 Guest Review

Guest Rating: 9.7
Hazel G.Pineknot, KY
Stayed on 11/18/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
This cabins location is perfect!! There was a few things that need to be fixed..T.V.'s on lower level only picked up 1 channel,the pool table only had 1 pool stick and the pull out sofa bed was an air mattress but the air pump didn't work. The parking area is small since it is shared with the cabin next door,we had 2 cars but the cabin next door had 5 cars so parking was to tight.With that said over all its a Great Cabin and will book again! Thanks Cabins USA

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Guest Rating: 9.5
Rosie C.Chattanooga, TN
Stayed on 11/04/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 5
Check In: 10
Value: 9
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
This cabin was perfect for my family. It was enough room and everything. I love that the thermostats are different on each floor. That really helped because we had elderly on the main floor. My only 2 complaints is that the ice maker didn't work and it leaked in the refrigerator and someone forgot tone empty the trash in the outside bin. We had to leave a bag of trash in the kitchen so animals wouldn't get in it. Check in and out was so easy. Only a phone call away. Also keep in mind there is only enough parking for 4 cars. It's a tight fit bc the cabin next to A Smokey Mountain Experience has 2 spots.
Company Response:
I am so happy to hear that you enjoyed your stay in A Smoky Mountain Experience! We here at Cabins USA work hard to make sure each of our guests have the same great stay you enjoyed while vacationing in the Smokies. I apologize for the issues you experienced with the ice maker, refrigerator and trash. Those have been forwarded to our maintenance and housekeeping departments to be addressed. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

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Guest Rating: 8.5
Joanne B.Fort Payne, AL
Stayed on 10/02/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 7
Location: 1
Would Recommend Company: 10
Would Recommend Property: 5
Guest Comments:
the only reason I gave low marks on The property and location was parking, The pictures on website are deceiving , it looks like alot of parking area but it is a shared parking space, The cabin next door had 5 vecihles , we had 2 full size pickups we had to wait until the others left out for the day to get out of the parking space left

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Guest Rating: 8.8
Harry H.Burlington, KY
Stayed on 09/25/2016
Ratings:
Booking: 9
Staff: 9
Cleanliness: 9
Check In: 9
Value: 7
Comfort: 9
Check Out: 9
Amenities: 9
Location: 9
Would Recommend Company: 9
Would Recommend Property: 9
Guest Comments:
The two bedrooms on the bottom floor were a bit small. The parking area was too small to handle the two cabins. (13 & 14).

92 of 143 Guest Review

Guest Rating: 8.7
Ray S.Tobaccoville, NC
Stayed on 07/09/2016
Ratings:
Booking: 9
Staff: 9
Cleanliness: 9
Check In: 7
Value: 9
Comfort: 9
Check Out: 9
Amenities: 9
Location: 8
Would Recommend Company: 9
Would Recommend Property: 9
Guest Comments:
We enjoyed our time in the cabin. We did get in a little later than promised. The clean-up staff was still working at 4 pm. One of the children said that a video game machine was not working. Overall it was a good experience.

93 of 143 Guest Review

Guest Rating: 9.3
Bonnie R.Alexandria, VA
Stayed on 08/07/2016
Ratings:
Booking: 9
Staff: 10
Cleanliness: 9
Check In: 10
Value: 8
Comfort: 9
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 9
Would Recommend Property: 9
Guest Comments:
The location was great! The beds were comfortable and the cleaning staff was very good. I realize that this is the busy season and it is hard to do maintenance but the dishwasher needs to be bolted down. We did not get in the hot tub because we didn't feel comfortable that it was drained between rentals. The express check in and departure was great. I will recommend you to anyone who asks.
Company Response:
Thank you for taking the time to let us know about your recent stay in A Smoky Mountain Experience. I apologize for the issue you experienced with the dishwasher. Your comments have been forwarded to maintenance to be addressed. We here at Cabins USA take cleanliness extremely serious which is why each hot tub is drained and cleaned prior to our guests' arrival. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!

94 of 143 Guest Review

Guest Rating: 10
Maria J.Collinsville, VA
Stayed on 08/03/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Loved the cabin, most definitely will stay again. Beautiful Place.
Company Response:
Thank you for all of your kind words! When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!

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Guest Rating: 9.9
Lolita B.Mobile, AL
Stayed on 07/12/2016
Ratings:
Booking: 10
Staff: 9
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

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Guest Rating: 9.9
Susan B.Park Ridge, IL
Stayed on 06/25/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We had an amazing time as always. The movie channel was a plus.
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. Thank you for choosing Cabins USA and we look forward to seeing you again soon!

97 of 143 Guest Review

Guest Rating: 10
Andrea S.Bargersville, IN
Stayed on 06/09/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We will be back next year for another family vacation

98 of 143 Guest Review

Guest Rating: 9.0
Pam S.Nashville, TN
Stayed on 05/15/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 7
Check Out: 8
Amenities: 10
Location: 7
Would Recommend Company: 10
Would Recommend Property: 7
Guest Comments:
We had a great time but there were a few inconsistencies with the ad and slight things wrong with the cabin. The grill is not charcoal as listedin the ad, it is gas, which I thought was a plus. There is a space between the wood boards on the wall above the bed on the main level. This allows rain to run down the wall and it rained a lot while we were there. The decks only have one light on one end of them, which puts the other end in complete darkness. That just happens to be where the patio table is placed. We had no problem as we brought battery lanterns.
The main problem would be parking. It was a tight squeeze with 3 cars, but would have been much worse if the cabin next to us had been occupied.
Overall it was great. Clean, appliances worked, and very roomy for the 8 of us.
Company Response:
Thank you for taking the time to let us know about your recent stay in A Smoky Mountain Experience! We here at Cabins USA work hard to make sure each of our guests have the best stay possible when visiting the Smokies. Thank you for letting us know about the wall above the bed. Maintenance has been notified and will be working to correct that issue. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!

99 of 143 Guest Review

Guest Rating: 10
Stacy &.Knoxville, TN
Stayed on 03/17/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

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Guest Rating: 9.4
Jonette D.Bland, VA
Stayed on 03/03/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 7
Check In: 10
Value: 10
Comfort: 8
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
Loved the location and the cabin. The bathroom on the main floor was not clean (dirt accumulated in corners). Also, had to wipe the dining room table and bench off as you could see black on both, particularly the bench. Had to use clorox wipes to get it clean. The king bedroom on the main floor needs the comforter and sham cases washed. There was something white dried on the back of one of the shams. The bedspread in the bedroom on the left in the basement had a bad musty smell. Needs to be washed also.

101 of 143 Guest Review

Guest Rating: 10
Jonathan P.Mars Hill, NC
Stayed on 02/26/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The only thing I can say was a down side was the upstairs master bedrooms blanket was torn and the down stairs guest bedrooms T.V. was not hooked up to the cable. Those two things were the only thing we found wrong with it. Otherwise we absolutely loved it and have already recommended your company to our family. Thank you for such a beautiful place to stay and expect us back next year!
Company Response:
Thank you for all of your kind words and recommendations! The highest complement we can receive is when our guests tell their friends and family about us.Thank you for letting us know about the blanket as well as the bedroom television. Maintenance and housekeeping has been notified and will be correcting that issue. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!

102 of 143 Guest Review

Guest Rating: 9.5
Melissa J.Demorest, GA
Stayed on 02/18/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 9
Comfort: 8
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
The Cabin was beautiful. The check in and check out process was a breeze. We didn't have to stop by the office to do either, which gave us more time to do other things. We will definitely be staying with Cabins USA in the future.
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure that each of our guests have the same great stay you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

103 of 143 Guest Review

Guest Rating: 8.8
Heather G.Gaffney, SC
Stayed on 02/11/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 9
Comfort: 5
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 5
Guest Comments:
A Smoky Mountain Experience was a great cabin and we loved the location but parking was the pits. It's a 4 bedroom cabin with only 2 parking spaces provided. Those spaces were squeezed in with 2 spots for the cabin next door which made backing out very difficult. I understand that there's not a lot of parking room but the cabin next door has a place for at least 2 cars in front so the parking between the cabins should be for ASME. We were told we would have to move one of our 3 vehicles to the street or park it behind Cabins USA and car pool but the cabin next door was a group split into two cabins and had 10 cars parked on site. I feel like there should be more parking rules explained before arrival.

104 of 143 Guest Review

Guest Rating: 8.5
Douglas B.Whitwell, TN
Stayed on 12/18/2015
Ratings:
Booking: 8
Staff: 9
Cleanliness: 6
Check In: 9
Value: 9
Comfort: 8
Check Out: 9
Amenities: 9
Location: 9
Would Recommend Company: 9
Would Recommend Property: 9
Guest Comments:
The TV in the master bedroom upstairs is at an awkward location. It is difficult to see because of the bed railing. Also the cover was off of the hot tub which we didn't use. It ran all night and needed water in the am. Otherwise we had a great time.

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Guest Rating: 8.5
Ada` M.Alexandria, KY
Stayed on 11/08/2015
Ratings:
Booking: 8
Staff: 7
Cleanliness: 8
Check In: 9
Value: 9
Comfort: 9
Check Out: 9
Amenities: 8
Location: 10
Would Recommend Company: 8
Would Recommend Property: 9
Guest Comments:
back deck scenery was beautiful peaceful and quiet
Company Response:
I am so happy to hear that you enjoyed your stay in A Smoky Mountain Experience. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to seeing you again soon!

106 of 143 Guest Review

Guest Rating: 10
Rhonda B.Jacksonville, GA
Stayed on 10/11/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

107 of 143 Guest Review

Guest Rating: 9.1
Karen P.Columbia, KY
Stayed on 10/02/2015
Ratings:
Booking: 10
Staff: 9
Cleanliness: 8
Check In: 8
Value: 9
Comfort: 8
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
our family enjoyed our stay at the cabin there was plenty of room for everyone, it had a great location
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure that each of our guests have the same great stay you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please let our reservationists know you are a return guest for an additional discount. Thank you again for your review and we look forward to seeing you again soon!

108 of 143 Guest Review

Guest Rating: 9.8
Ken M.Dayton, OH
Stayed on 09/14/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 8
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Our family had a great time at the cabin, it was commodious and clean. The pool area was also very well kept. All of the appliances were functional, and the gameroom downstairs was a real hit with the kids. It was also terrific to have so many bathrooms available too. We will definitely plan on returning in the future!
Company Response:
Thank you so much for all of your kind words! We work hard to make sure that each of our guests have the same great experience you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please let our reservationists know you are a return guest for an additional discount. Thank you again for your review and we look forward to having you as our guest again!

109 of 143 Guest Review

Guest Rating: 9.8
Sheila S.Covington, VA
Stayed on 09/11/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 10
Comfort: 9
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We LOVED the cabin. The only downfall was the parking The large cabin next door hogged up all the parking so we could barely get our vehicles into the cabin, if we had have taken trucks I don't know where we would have parked. I finally decided we would park behind them and if we blocked them in so be it. There really should be at least two designated parking spaces for the cabinsusa cabin. The other cabin had 7 vehicles. Please consider posting desgnated parking for this cabin. Only other complaint was the outside back decks were dirty with a lot of cobwebs hanging, but that was no big deal. Really enjoyed the downstairs game room and the hot tub was awesome !!!
Company Response:
Thank you for taking the time to let us know about your recent stay in A Smoky Mountain Experience and I am so happy to hear that you enjoyed the cabin and all if it's amenities! I apologize that the decks were not cleaned. This has been forwarded on to our housekeeping department and we will be address this with the cleaners. Your suggestion about the parking has also been forwarded on to our Owner Liaisons. We are constantly looking for ways to improve our guest's experience with us. Thank you again for your review and thank you for choosing Cabins USA!

110 of 143 Guest Review

Guest Rating: 10
Eric S.Toledo, OH
Stayed on 08/09/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The cabin was beautiful. Perfect for our needs. The only downsides were the arcade game downstairs was malfunctioning (moving the joystick down wouldn't work), the cuesticks and balls needed to be replaced for the pool table, and the garbage bin needs to be secured better. The raccoons loved my fried chicken so much that they were able to lift the door on the bin and get inside.

111 of 143 Guest Review

Guest Rating: 9.7
Ocie J.Mableton, GA
Stayed on 07/08/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 8
Value: 10
Comfort: 10
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
In cabin was everything we hoped it would be. We arrived at 3:25, check in was at 3, but we had to wait a few more many because they clean company was still there cleaning. We knew that there was a change that the Hot Tub would not be ready when we arrived, due to the fact that it is cleaned every time a new guess arrive. What we wasn't expecting to do was have to out water in there everyday due to the tub having a leak in it. Since the clean people was still there when we arrive, we didn't have to use the code lock to enter the cabin, so once we left to go out and arriving back at 11pm that night, we wasn't able to get in. After calling the after hour number, we were given another code because the other one was wrong. Other than a few minor things, everything was okay. I would recommend this place to everyone I know.

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Guest Rating: 10
Sharon K.Charlotte, NC
Stayed on 06/15/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The only issue we had was parking. We had a cabin directly beside us and when we arrived, they were under the assumption that all parking spaces (in front of cabin and on the side) were for their cabin only. We were all able to work this out ourselves but I think this is something that does need to be addressed.
Company Response:
Thank you for taking the time to let us know about your recent stay in A Smoky Mountain Experience. I apologize for the parking issues you experienced and I will let our reservationists know about this so they can make future guests aware. Thank you again for your review and we look forward to having you as our guest again!

113 of 143 Guest Review

Guest Rating: 9.3
Tina A.Baker, LA
Stayed on 06/05/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 9
Comfort: 5
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The staff was great!!!! Our only complaint would be the mattress in both bedrooms downstairs they really need to be replaced! Beds were not comfortable.
Company Response:
Thank you for your kind review! Our staff appreciates it when they're recognized for their outstanding customer service. Thank you for letting us know about the downstairs mattresses. Our Owner Liaisons have been notified and will be speaking with the owner of the cabin about it. Thank you again for your review and thank you for choosing Cabins USA!

114 of 143 Guest Review

Guest Rating: 9.1
Lathia C.Stockbridge, GA
Stayed on 05/01/2015
Ratings:
Booking: 9
Staff: 9
Cleanliness: 9
Check In: 9
Value: 9
Comfort: 9
Check Out: 9
Amenities: 8
Location: 9
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Our stay at cabin USA was terrific very quite and relaxing . I will definitely come back again..

115 of 143 Guest Review

Guest Rating: 9.6
Chad K.Merrill, MI
Stayed on 03/29/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 8
Comfort: 9
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

116 of 143 Guest Review

Guest Rating: 9.6
Joyce H.Mount Airy, NC
Stayed on 11/12/2014
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 9
Comfort: 9
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Everything was great. The only thing we thought could improve was the seating in the living room . There was eight of us and we all couldn't sit together, Maybe another couch or loveseat would be perfect. A large lamp would help also in the living room.
We look forward to our visit with your company. We have visited Pigeon Forge At least once a year for over 20 years and you are the BEST rental co. we have ever used.
.
Company Response:
Thank you for your review. We are glad that you enjoyed your stay with us. We greatly appreciate your feedback on your stay with us. We look forward to seeing you again soon.

117 of 143 Guest Review

Guest Rating: 9.5
Esther R.Natural Bridge Station, VA
Stayed on 09/12/2014
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 9
Comfort: 9
Check Out: 9
Amenities: 9
Location: 9
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The cabin next door was very large and they took all of the parking. I believe it should be marked for each property. The house was very nice and very well equipped.
Company Response:
Thank you for your review. We appreciate your feedback on your stay with us at A Smoky Mountain Experience. We hope that we will hear from you again in the future. Thank you for choosing Cabins USA.

118 of 143 Guest Review

Guest Rating: 9.2
Lisa D.Darien, IL
Stayed on 07/22/2014
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 6
Comfort: 8
Check Out: 10
Amenities: 10
Location: 9
Would Recommend Company: 9
Would Recommend Property: 9
Guest Comments:
actually was very surprised how clean the cabin was even after a big birthday party in it the night before. the only thing that needs work is that the outside hot tube jets, there where 4 or 5 that did not work. The bottom level game room and bedrooms on the lower level where a big hit, and somehow the cabin was rite next to my family's rental. so it all worked out great. I do believe that if and when we rent thru cabins usa again we should get a return customer discount. how does that sound????...john, Lisa Dziergas
Company Response:
Thank you for your review. We are glad that you enjoyed your stay with us at A Smoky Mountain Experience. We look forward to seeing you again soon, and we do offer our returning guest an additional discount. We look forward to hearing from you.

119 of 143 Guest Review

Guest Rating: 10
Karla C.Leesburg, FL
Stayed on 07/10/2014
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

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Guest Rating: 10
Teresa R.Beckley, WV
Stayed on 06/29/2014
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We loved the cabin and location.the only problem we had was the people in the next cabin taking the parking spaces making it hard to get in or out of the cabin. We found the cabin to be comfortable and it had plenty of room for our family.

121 of 143 Guest Review

Guest Rating: 9.0
Patricia T.Ninety Six, SC
Stayed on 06/15/2014
Ratings:
Booking: 10
Staff: 9
Cleanliness: 9
Check In: 10
Value: 9
Comfort: 9
Check Out: 10
Amenities: 9
Location: 9
Would Recommend Company: 10
Would Recommend Property: 5
Guest Comments:
Were highly disappointed that we had water in the bottom floor when we arrived. This should have been reported by the clean up person or previous family that stayed in this cabin and been taken care of before we arrived. We called and reported this problem on the day we arrived. I would say within the hour of arriving we saw this problem and called the main office.After several calls and going to the office this was finally taken care of. Other than this we enjoyed the cabin:-) this was the 2nd time to stay in this cabin.
Company Response:
Thank you for your review we are delighted that you enjoyed your stay with us at A Smoky Mountain Experience. We apologize for the issue you experienced during your stay. We would have called you once it had been reported; however the leak must have started after our cleaners had left. Again we apologize for the inconvenience, but are glad we were able to address the issue in a timely manner. We hope that we will hear from you again soon. Do not forget about our return guest discount.

122 of 143 Guest Review

Guest Rating: 7.6
Brian W.Burnsville, NC
Stayed on 04/11/2014
Ratings:
Booking: 8
Staff: 9
Cleanliness: 7
Check In: 5
Value: 7
Comfort: 5
Check Out: 8
Amenities: 7
Location: 8
Would Recommend Company: 10
Would Recommend Property: 10

123 of 143 Guest Review

Guest Rating: 10
Linda C.Union, TN
Stayed on 03/28/2014
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
we certainly enjoyed our stay with USA as we always do. The only thing was the Fireplace in the Living room did not work. we would have used it one of our days as it was cold. you may want to get this working before next fall. not many will use it over the summer.
thanks
Linda Chastain
Company Response:
Thank you for choosing Cabins USA, and we appreciate your business. We are delighted that you enjoyed your stay with us at A Smoky Mountain Experience. The fireplaces are seasonal and we do have them turned off by the end of March. Again, we appreciate your feedback and we look forward to seeing you for your next Smoky Mountain getaway.

124 of 143 Guest Review

Guest Rating: 9.3
Lindsay W.Celina, TN
Stayed on 03/06/2014
Ratings:
Booking: 10
Staff: 10
Cleanliness: 7
Check In: 10
Value: 8
Comfort: 9
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Really enjoyed the cabin and location to everything. You really need to fix the broken tiles, 2 people cut their foot on it and also spray for ants. Thank you
Company Response:
Thank you for taking the time to review your stay with us Lindsay. We are delighted that you enjoyed the location and the cabin A Smoky Mountain Experience. We appreciate your feedback on a couple of issues that you experienced. We do spray the cabins monthly, and we also spray them as soon as we are aware there are any insects or bugs in the cabin. We hope that you will think of us as you are planning your next vacation to the Smokies.

125 of 143 Guest Review

Guest Rating: 9.1
Debbie B.Martin, KY
Stayed on 01/31/2014
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 6
Comfort: 9
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 6
Guest Comments:
Cabin was great but bathrooms floor were awful. Tile broken and coming up. Need repairs
Company Response:
Thank you for choosing Cabins USA. Thank you for informing us of concerns you had with the cabin. We will definitely look into the issues. We hope that we will see you again soon.

126 of 143 Guest Review

Guest Rating: 10
Ruth W.Thomason, GA
Stayed on 11/22/2013
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
This is the fourth year that we have stayed with Cabins USA and our third time in this cabin. We love the location as well as the accommodations. We have always been pleased with the service we receive each time we come. Thank you for such great service.

127 of 143 Guest Review

Guest Rating: 8.3
Terri E.Knoxville, TN
Stayed on 09/27/2013
Ratings:
Booking: 10
Staff: 9
Cleanliness: 9
Check In: 10
Value: 7
Comfort: 6
Check Out: 10
Amenities: 6
Location: 9
Would Recommend Company: 9
Would Recommend Property: 6
Guest Comments:
Cabin is dated and furniture is very uncomfortable. TV 's need updating too.

128 of 143 Guest Review

Guest Rating: 9.5
Marie C.Bluefield, VA
Stayed on 07/21/2013
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 8
Comfort: 10
Check Out: 10
Amenities: 6
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
This was a very nice cabin; it does need internet service; and extra towels need to be provided. For 12 people there were not enough towels and wash cloths and the washer and dry needs to be larger to accommodate 12 people. We had a great time and the cabin and service were very nice. We will book again, when we return to your area. Thank you for your service.

129 of 143 Guest Review

Guest Rating: 8.6
Melinda J.Loyall, KY
Stayed on 05/07/2013
Ratings:
Booking: 10
Staff: 10
Cleanliness: 7
Check In: 10
Value: 6
Comfort: 5
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
Loved the cabin as always and staff at Cabins USA are always very friendly and helpful. The locations of the cabin was great and cann't wait to come back to Pigeon Forge. Will definitly use Cabins USA again. Only thing I can really say bad about the cabin is the floors really needed to be cleaned and would really like if the cabins were child friendly. I had a 3 year old who was out the doors alot and the door to go downstairs had no way to stop him from going down them. Would really help with young children. But all in all we loved the trip and the cabin as usual. Thank you Cabins USA

130 of 143 Guest Review

Guest Rating: 9.5
Kathy T.Franklin, NC
Stayed on 04/12/2013
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 8
Comfort: 9
Check Out: 10
Amenities: 9
Location: 9
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Loved the location and the cabin, I would like to make two suggestions, one is to pressure wash the decks, they are a bit dingy and would look so much better if they were cleaned. I also would like to mention that the TV can not be watched while lying in bed in the upstairs bedroom. That needs to be fixed. Other than that, this is a great cabin, lots of space and a great location. We will be back.

131 of 143 Guest Review

Guest Rating: 9.5
Rachel H.Morganton, NC
Stayed on 04/01/2013
Ratings:
Booking: 10
Staff: 9
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 9
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 9
Would Recommend Property: 9

132 of 143 Guest Review

Guest Rating: 8.6
Margaret N.Houston, OH
Stayed on 03/29/2013
Ratings:
Booking: 10
Staff: 10
Cleanliness: 3
Check In: 10
Value: 8
Comfort: 9
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
The staff at check in was extremely friendly, smooth check in. Easy check out, just a phone call.
The cabin was comfortable for our family, plenty of room in the bedrooms & baths. The kitchen & living room area was not as large as other cabins we have stayed in, could have been s/w larger. Also, not as much cookware as we have had in the past. The cabin needs a thorough cleaning ! We found many areas that hadn't been cleaned in a long time! Parking was not good, we only had 2 cars, but the cabin next to us had 6, so they took up most of the parking. Don't know where we would have parked more cars for our family. Over all, we enjoyed the stay, but a good cleaning would have helped!

133 of 143 Guest Review

Guest Rating: 9.4
Andre O.Tuscaloosa, AL
Stayed on 03/25/2013
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 9
Comfort: 8
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
My family and I always use Cabins USA when we visit the area which is 2 to 3 times a year at least. We truly enjoyed this cabin because we had our youth group with us. It was about 15 in all; three adults and 12 children. There was more than enough space and sleeping spots. Besides the beds in the bedrooms, the living room and gameroom had pullouts. They boys especially enjoyed the hot tub, pool table and the video game; we love Pac-Man!!! The cabin is located in the middle of everything whether you want to hang out in Pigeon Forge or Gatlinburg. Not to mention that it is super close to Tanger Outlet. The children truly loved this cabin and their ages range from 5-17.

One and only negative..........If you plan on cooking big meals, you MUST bring your own pots and pans. Kitchen is not well stocked for that purpose.

134 of 143 Guest Review

Guest Rating: 7.8
Kathy K.Knoxville, TN
Stayed on 02/28/2013
Ratings:
Booking: 7
Staff: 8
Cleanliness: 9
Check In: 6
Value: 7
Comfort: 7
Check Out: 8
Amenities: 9
Location: 8
Would Recommend Company: 8
Would Recommend Property: 9

135 of 143 Guest Review

Guest Rating: 10
Candi F.Burnsville, NC
Stayed on 11/02/2012
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We have stayed several times with Cabins USA. This cabin was in great location and well kept. Enjoyed our stay. Also, the company was great by changing our cabins when the first one was not well kept or as clean as Cabins USA standards.

Well definitely be back.

136 of 143 Guest Review

Guest Rating: 8.7
Jenny Q.Chatsworth, GA
Stayed on 08/24/2012
Ratings:
Booking: 10
Staff: 10
Cleanliness: 4
Check In: 10
Value: 10
Comfort: 8
Check Out: 10
Amenities: 4
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The cabin needs a good deep cleaning. There is a lot of dust & cob web build-up. Overall, we were pleased, and we enjoyed our stay there. The location is convenient. We rent from CabinsUSA quite often and enjoy our stays in their great cabins.

137 of 143 Guest Review

Guest Rating: 10
Debra B.Nickelsville, VA
Stayed on 03/09/2012
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
WE HAD THE BEDROOM UPSTAIRS, AND THE TV DIDN'T WORK. AND OUR SHOWER LEAKED DOWN THE KITCHEN WALL. BUT WE AIN'T THE TYPE TO GET ALL BENT OUTA SHAPE OVER THIS. OVERALL, WE ALL LOVE THIS CABIN, WE HAVE STAYED IN IT BEFORE, AND HOPEFULLY WE WILL AGAIN!!!!!

138 of 143 Guest Review

Guest Rating: 9.6
Teresa D.Normandy, TN
Stayed on 01/26/2012
Ratings:
Booking: 10
Staff: 8
Cleanliness: 8
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We loved our weekend with our 4 couples, and this cabin fit our needs perfectly. Great location...we have rented in this area for the past 5 years with Cabins USA and love it! Maintenance man was fast to come after we called when the gas logs were not working.
Will be coming back, hopefully with our usual 8 couples next year! We all enjoy staying in the Big Bear Lodge too!

139 of 143 Guest Review

Guest Rating: 8.6
Monty G.Knoxville, TN
Stayed on 12/23/2011
Ratings:
Booking: 10
Staff: 8
Cleanliness: 8
Check In: 8
Value: 8
Comfort: 8
Check Out: 10
Amenities: 8
Location: 6
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Great place for relaxing. Wish it was a little further remote from Pigeon Forge.
Company Response:
Thank you for choosing Cabins USA. We are happy to see that you enjoyed your stay. We do hope that you will stay with us again soon.

140 of 143 Guest Review

Guest Rating: 9.6
Mark G.Alcoa, TN
Stayed on 11/04/2011
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 8
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We are a blended family who came together for a weekend. It turned out to be a wonderful weekend. I had read some of the reviews ahead of time so I knew what things I thought I would have to supply (kitchen utensils). There was plenty of room, hot water, and the best game room. The parking was tiight but it worked out ok.
The one thing I thought you might need to know, the hottub was low on water. Other than that, everything was great.

141 of 143 Guest Review

Guest Rating: 10
Ann B.Crossville, TN
Stayed on 11/12/2011
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Everything was great. I will recommend Cabins USA and I have already recommended you to others.

142 of 143 Guest Review

Guest Rating: 9.6
Robin C.Champaign, IL
Stayed on 10/16/2011
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Everything about our stay was great. Would encourage stocking the kitchen a bit more. We found cooking a challenge with limits to baking dishes. Now that we are home, wish we were back!

143 of 143 Guest Review

Guest Rating: 9.8
Milind S.Brandon, FL
Stayed on 10/14/2011
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 8
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
It is great place to live, we were 3 families there and we enjoyed a lot over there...
would like to come back and stay there.. thanks.
Cabins USA Gatlinburg Official Logo
star star star star star
849 Glades Rd., Unit 1A1
Gatlinburg, TN  37738
(865) 436-5031

VLS #157
Smoky Mountain Cabin Rentals
Guest Reservations
(800) 584-9872
2 Night Minimum

























































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