We enjoyed the cabin and it location. We use Cabins USA a lot and always have an enjoyable stay. The only issues we had with this place was a lack of cookware. We were unable to bake anything in the oven, with only a muffin tin, round cake pan, and pizza pan. We managed but it made for extra cleaning as we needed to reuse the single frying pan to cook everything.
The booking, checking in & out process was easy. Cabin was great for the most part. The hot water heater is in a closet in one of the bedrooms, and made a loud enough buzzing noise to wake you up, when any hot water was used. The shower heads were kinda terrible, kinda like being power washed. There were tons cobwebs (some old and dusty) in every corner, lamp shade and from the bedside table to the headboard. Looked like it hadn't been dusted for quite some time. As much money that is spent to rent a cabin plus the cleaning fees, I expected it to be cleaner. The dust and cobwebs had us questioning the overall unseen cleanliness. Don't get me wrong, we like USA Cabins and will use them again in the future. I can deal with a loud hot water heater and uncomfortable shower heads, but I expected someone to dust and remove the cobwebs before we checked in.
Cabin is great. Close to everything and when I say close if you are sitting out in the hot tub or on one of the decks you can hear the Dollywood train as it rolls by. The only negative thing is the parking. Very limited and if you have a truck can be a bit tricky pulling in from the road.
The only problem I really had was the driveway. It was very steep and narrow. I am a professional house keeper and the cabin could have used a major dusting the walls etc.I have been visiting the mountains for years and overall it wad a great experience!
I enjoyed my stay at a mountian retreat , however the refeigator was leaking when we arrive and the wash machine did not work . It causes a little fludd in the room, but when i called i called customer service some one came right away to handle the problem. One room had centipede in it. The parking needs improvement.
Cabin was really nice and clean! Hot tub worked and was very clean. The only thing I would say bad about this cabin was the driveway but it wasn't to bad.
The cabin was booked approximately two weeks prior to check in. This was our first time staying at a cabin and I can honestly say it was great! Very homey and simple. Clean and exactly what we were looking for to bask in the smoky mountain experience, at least for the first time. The cabin has everything you'll need and functions great. The location is not far from Gatlinburg or Pigeon Forge and it is easy to access. I would definitely stay here again and will be sure to use Cabin USA for my next venture to the mountains. The only downside was the wait time to obtain a response from a customer service representative. We had to call various times to get in touch with someone but I would like to assume it was due to our current times and how companies everywhere are understaffed. When we were able to get in touch the representatives were fantastic and very accommodating. Can't wait to see what the other cabins have to offer.
Everything was great except the parking. Some changes could be made to allow easier access. Two vehicle parking is difficult if the next door cabin is rented. All and all we enjoyed our stay and appreciate the cleanliness. Would definitely stay again.
We absolutely loved our stay at the cabin and everything was fantastic except there was something wrong with the dryer. We tried doing multiple loads of laundry and every time we would get them out of the dryer there would be clothes stuck in the drum and it had caused the clothes to get holes in them and have burnt spots on several items.
The picture on the site is dated. The cabin is clean and kept nice. 3 decent size bedrooms. It is very close to Pideon Forge yet away from the noise. Perfect for car show weekends. The driveway is a challenge to get in & out of.
We love the location, but not the drive way.. its ok if you don't have a lower sitting car. We had some issues but they did get them fixed. It was close to everything!
Gave location a 7, because they don't tell you the parking is minimal, and somewhat difficult to access with a truck or even small car. Having to do a multiple point turn around due to shape and placement of the driveway.
Amenities I rated a 6, because the hot water didn't last but for one shower, and the hot tub wouldn't heat more than Luke warm(given outside temp I'm sure), the control pad didn't work, and it would kick on and off every 15 minutes. They did set up a maintenance man to come look at, but unfortunately he was unable to fix it while we stayed in the cabin.
Value got a 6 due to the above mentioned, not being mentioned, difficult to access via truck due to location and placement of driveway, should be stated in listing.
Otherwise I would recommend this company, and will use this company again for my next visit.
Location is amazing as you are close to everything, yet still tucked away in the mountains. The cabin was very comfortable, but not ideal for children or the elderly due to the stairs being very, very steep. I must add that the hot tub was the cleanest I have ever seen, but the upstairs cabin floor could have been cleaner. All in all a great cabin.
We arrived after the 4 pm check in. The floors were wet and the back doors were left open.(I'm sure trying to dry the floors)
This cabin HAS NOT been dusted in a very long time. The bedrooms were all good size and comfortable but again could use a good dusting. Cobwebs and dust really need to be taken care of.
If I owned this cabin I would be very unhappy it is not being maintained to a higher standard.
Location was very easy to get to.
The place was absolutely beautiful overall. I was honestly expecting a nicer view based on the pictures but it was okay. The parking/driveway situation absolutely sucked. Had we have had more than one small car, parking would be impossible. However, my husband and I have already discussed booking this property again! Thanks for everything, Cabins USA! We really enjoyed our trip.
This cabin was very clean and nice inside. The worst thing about the cabin is the driveway. I don't know if we will stay in this one again but I would stay in the one beside it, since it is easier to get in and out.
The pictures do not give the cabin justice. The location to everything was perfect and the size of the cabins works more for those with groups less than 5. The size of the living room was decent but it was very cozy. Doesn't have the greatest view but you can see the fireworks from Dollywood just pass some of the tree line. The bedrooms were very comfortable. The parking is a little weird, but its better if you back into the spot versus trying to pull in. Great cabin all together! We will be back in Tennessee in May and will definitely will be using Cabins USA Again!
My family of six stayed in this cabin over Christmas. While it was very clean and slept everyone comfortably, I feel that the living space was too small for us since my kids are grown with the youngest being 16. The living area only sat 4 comfortably and the table had only 4 seats, the dining set needs to be replaced, the table is wobbly and the chairs broken. The bathrooms were good size but could use some shelves.
Upstairs heated very nicely with the thermostat and the fireplace however, there was no heat downstairs at all, it got cold down there at night. One night it rained all night and in the morning my daughter reported that there was water coming in one of the downstairs rooms.
My family and I did enjoy the hot tub and used it everyday.
While the location was convenient to main attractions, I didn't enjoy being right off a main road where you can hear and see the cars going by, I would've enjoyed a more isolated area.
We love to vacation in the area and would use Cabins USA again but would find a little larger cabin next time.
The tv never worked for us in the living room. Repair man showed up after 10pm to look at it. Said that it would need a new box. Woke my kids up for nothing. Water dripping I. Bathrooms constantly. Other than that nice cabin.
Company Response:
Thank you for your review, Heather! We just wanted to let you know that Comcast came to the cabin and resolved all cable issues Tuesday. We hope that you will be back to stay with us again!
The cabin itself was very clean and spacious. The parking space assigned to the cabin was very small and cramped even for one car. If we would have had more than one car in our group it would have been near impossible as the parking area is shared with the neighboring cabin. There was no curb side parking option available. Aside from the parking concern (not a complaint) the location was very quiet and peaceful. I do agree with another tenant review that a safety gate needs to be at the top of the stairs to keep small children from falling down the stairs which are just inside the front entrance as you step into the cabin. Overall a great value!
Was a great place to stay besides the driveway. It is. why steep & hard for a littler car to get into it. Great location though, very close to downtown Pigeon Forge.
the reservation and check in service was easy to use and customer service was very friendly and wonderful to work with. The cabin accommodated our group of three couple with sleeping arrangements providing two king beds and one queen bed wonderfully. The cabin was well maintained and snug, it warmed up quickly for the very cool evenings. The cleaning crew could be a little more through, the dining table hadn't been wiped off from the last visitor and still had sticky stuff on it. The fans and cabin walls could use a good dusting. The cabin is advertised for sleeping six which it does nicely, however it would be nice to have seating for six at the table to enjoy a meal together. I realize that it is a small area, but some folding chairs would work for the two extra seats needed at the table. Overall it was a nice place to stay and suited our needs for a the veterans day weekend. We enjoyed the cabin and area and will be returning for a longer stay in the future. I would book with CabinsUSA again.
The cabin is in an excellent location and it was very clean. Beds slept well. The stairs leading down are extremely steep and poorly lit- I tumbled down the last three and have nasty bruises now, so I would strongly recommend grip-strips and more lighting. Kitchen needed more light and more plates & silverware for 6, not just 4.
Company Response:
Thank you for taking the time to let us know about your recent stay in A Mountain Retreat! We here at Cabins USA strive to give each guest the best stay possible while vacationing in the Smokies. Your comments have been forwarded to our maintenance department to be addressed. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to seeing you again soon!
We had a great time. Suggestions: Hot tub needs bleach or something, we couldn't get the smell out of clothes or hair. Stairs were steep, we bought a gate for the little one. It's a nice place to stay and relax
Maybe a swing or chairs on second deck would be nice.
Great cabin-very clean and cozy, close to Pigeon Forge activities. Viewed fireworks from Dollywood every night from cabin. So many trees so not much of a view from decks. Check-in would have been easier if given correct address to put into GPS as I used express check-in and check-out and did not have to go to the office at any time. We did have a great vacation!!!
We enjoyed our stay at A Mountain Retreat. There are multiple positives about this cabin such as; value of the cost, location(very easy to get to),comfort( roomy for six people), and cleanliness of the cabin. Those are major things we take in consideration when selecting a cabin, and we would strongly recommend this cabin. If we should change anything about the cabin it would be additional silverware and some form of safety barrier at the top of the stairway. We have a small child and were concerned about his entry into the cabin and ease of access to the stairway.
Company Response:
Thank you for taking the time to let us know about your recent stay in A Mountain Retreat! We here at Cabins USA strive to give each of our guests the best stay possible while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!
We are returning customers of Cabins USA. We booked online with out any problems. Found a promo code we could use to get 2free nights. About a week and a half before our booking we received a phone call from Cabins USA to let us know the cable and internet services were going to be out of service in the area of our cabin and were offered the choice to stay at our originally booked cabin or switch to another one. We chose to change cabins. Staff was friendly and accommodating for us.
Upon arrival the check in process was quick and staff were friendly. Excellent directions were given to the cabin.
Arrived at the cabin and checked it out. Noticed the hot tub wasn't heating up. Called for service. Maintence came and wasn't able to get it going. After several phone, later the next day we requested to switch cabins.
Hot tub was broken during our stay. But they tried very hard to fix the problem. The manager handled the situation very well. We will definitely stay again with cabins USA. We understand things happen. Stair way made me a little nervous with the kids around. Plus compared to the pictures online furniture and tvs have been updated newer than picture shows.
Company Response:
Thank you for taking the time to let us know about your recent stay in A Mountain Retreat! We here at Cabins USA strive to give each of our guests the same excellent customer service you experienced. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again soon!
Had a good time in this cabin
But the last two times we have us usa cabins the hot tub has not worked.It would have been nice to us the hot tub but no called about it the repair man came the morning we were checking out
Excellent cabin, very clean and roomy... Stairs going down were a little steep and the hot tub "overheated", but other than that it was a beautiful cabin
Company Response:
Thank you for taking the time to let us know about your recent stay in A Mountain Retreat! We here at Cabins USA work hard to make sure each of our guests have the same great stay you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!
Pretty nice cabin just a little old and out dated.. has carpet everywhere and smells like dogs and the parking is pretty bad... other than that ok place
The cabin is in a great location, only minutes from the parkway. The staff is very friendly and responsive. The smoke detector downstairs needed a new battery. It was only a short time after I called that it was replaced.
I really only have 2 complaints:
1. Overall cleanliness - Overall, it's not real clean. And the carpet is in need of a major cleaning or it needs to be replaced.
2. Downstairs drainage - The bathtub and sink fill up with water fast, and it takes forever for them to drain.
Overall, we were fairly pleased with the cabin. It just needs a little extra TLC.
We had a wonderful stay, but there were a few things that I was disappointed in. It was not as clean (cobwebs, needed dusted, a few bugs in our tub, and the carpet in the living room really needs replacing. Only 4 rolls of toilet paper were left for us and we did not have enough spoons, forks, etc. FYI there is a mouse in there also which is understandable, but a trap needs to be set.
Otherwise, it is a very nice cabin, and we enjoyed our stay. Yes, we will book again with Cabins USA.
Company Response:
Thank you for taking the time to let us know about your stay in A Mountain Retreat! I apologize for the cleanliness issues you experienced during your stay. Your comments have been forwarded to our housekeeping supervisor to ensure this does not happen in the future. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!
It was all good ! Cabins USA are great to work with ! Loved our stay .Looking forward to coming back !
Company Response:
Thank you for all of your kind words! When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!
Accommodations were nice and the hot tub was a hit with the kids.
There were a few ants and bug around as well as a mouse that was making some noise in the walls at night.
One complaint is that the pictures showed a pool, but there wasn't one. That was a disappointment, especially for the kids.
Compared to camping in a pop up, the cabin felt luxurious.
Company Response:
Thank you for taking the time to let us know about your recent stay in A Mountain Retreat! I apologize for the confusion about the pool access. This cabin does not have access to the pool and has since been removed from the website. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!
We had a great stay. Staff at check in was great. Very friendly.
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure that each of our guests have the same great stay you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!
I really liked the cabin not too far out from everything. The only thing I didn't like was the shower head on the main floor. Old style head on the shower and took forever to get my hair rinsed out. Thank you Donna Fultz
We really enjoyed A Mountain Retreat. It was a good location. Would recommend to anyone.
Was also a great experience as we had some extra visitors on Saturday--Mama Bear & 2 Babies. Was awesome to see this since we have been coming for several years now and first experience for seeing something like this where we were staying.
Company Response:
I am so happy to hear that you enjoyed staying in A Mountain Retreat and were even able to see bears! We here at Cabins USA work hard to make sure that each of our guests have the same great experience you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please let our reservationists know you are a return guest for and additional discount. Thank you again for your review and we look forward to having you as our guest again soon!
We loved the cabin's location. The size was just right for our group. Beds were comfortable; bathrooms were roomy. My children said that they would like to come back to this cabin when we plan our next trip to Pidgeon Forge. Thank you, Bettye Butler
Company Response:
I am so happy to hear that everyone enjoyed their stay in A Mountain Retreat! We here at Cabins USA work hard to make sure each of our guests have the same enjoyable experience you did while vacationing in the Smokies. When you are ready to stay with us again, please let our reservationists know you are a return guest for an additional discount. Thank you again for your review and we look forward to having you as our guest again!
The cabin was clean and comfortable. It was the right size for us and our 3 teens. The location is close to the strip and Dollywood, as well as easy access to shoot down to Gatlinburg and National Park. It's not exactly secluded, with another cabin beside it and another below it, but it was never a problem, as we rarely saw anyone else. It is somewhat close to to a main road, so there was a little road noise, but it's a good tradeoff for the convenience and no mountain roads. The beds were very comfortable and each bedroom had it's own tv, as well as the big tv in the living room. The grill is a park-type charcoal grill right next to the road, but we didn't use it. The appliances were all in great shape. The overall experience was very nice and we would highly recommend Cabins USA. We will be looking to them for our next cabin rental.
Good Location, close and easy access to downtown activities. The carpet was dirty and the couch and love seat were worn out making difficult to sit on without sliding to the sunken down center. Kitchen cabinets had no drawers for utensils and some esential items such as a can opener were missing . We did enjoy the hot tub and the three spacious bedrooms.
Had a great time, just had a little misunderstanding about our check out day. I asked clerk for refund or a credit for our next trip. She replied that she counldn't do anything about it. Which I don't understand why we couldn't get either request.