with 2 level cabin, 3 king beds, 3 queen beds, fireplace, hot tub, internet access, jetted tub, resort pool, mountain view, non smoking, washer/dryer
Overall Rating: 9.3 / 10
1 of 86Guest Review
Guest Rating: 9.2
Janet V.,
Chalmette, LA
Stayed on 11/18/2023
Ratings:
Booking:10
Staff:10
Cleanliness:8
Check In:10
Value:9
Comfort:8
Check Out:10
Amenities:8
Location:10
Would Recommend Company:9
Would Recommend Property:9
Guest Comments:
There were a lot of lady bugs around but it wasn't so bad that it ruined the experience. the biggest issue was the trash collection. We had 12 people in the cabin for 7 days and no trash pickup. We ran out of space in the trash cans by mid week. Other than that we really enjoyed our stay and would probably stay again
Property was o.k. and bedrooms are the best amenities. However, sleeping couches need to be replaced. Overall, I would recommend this Cabin a good stay.
There was no mop, broom, the floors were dirty so I had to go buy a mop and broom, there was no large pot. It was out of propane so we had to buy it for the grill. Other than that the stay was wonderful.
Had difficulty with tv viewing
Tv remotes didn't have battery backs on them
Microwave door was broken
Other than these few repairs needed, it was an excellent stay. Absolutely enjoyed my stay.
The cabin was perfectly located and gave us a great place to rest and enjoy our vacation.
The only two things that were not helpful was that the mattress situation is really bad. All the beds mattresses are old and out of shape. It left us hurting by the last day. Also we experienced 3 maintenance issues while we were there, Mai lightbulb out in the stairwell, hot tub overheated and turned off with no instructions, and the window leaked during a storm which left us mopping up water and cleaning the walls at 4 am.
It was a great stay with some issues that have been reported and hopefully will be resolved (a maintenance man came and fixed the light. He said they will have to call for help with the window.)
Was a amesome place to stay plenty of room could use some updating on things the jets in the tub inside the house barely worked the beds was not comfortable at all just minor stuff that needs to be done other than that great place and location took 10 min to get to pigeon forge that was a plus would definitely stay again
Upon arrival, cabin had a few problems, no coffee pot, upstairs heat system not working, and stairway light bulb was out. Called Cabin USA and coffee pot and portable heaters were delivered within a few hours. Heat system was repaired the next day. Cabin USA staff members were great and easy to work with.
It had everything we needed.It was clean and thankful for them providing the dish detergent and extra toilet paper .one area to improve on is having better pots and pans to use with as nice as the cabin was the pots and pans looked like a thrift store rejects
We loved our stay! It was easy check-in and check-out. Loved the view and the double porch. Hot tub was a hit. Spacious and never felt over crowded for our group. Close to everything. Even got to watch fireworks from dollywood. Only flaws was the beds. To much noise. Every time you moved it was a horrible. I would make sure to mabye clean the fans that were caked on w dust. And I don't think guest empty the lint trap of the dryer. Other then those few things that need improved.. I would stay here again. If the beds were fixed not to make that much noise.
Our cabin was very nice and just like the pictures on line. Should remove the bugs from the light covers that was kind of gross. Dishwasher didn't work and bathroom was missing a vent cover. I called right away and someone was out at cabin couple hours later so good service there.
The overall stay was fine but the cabin had several issues that made it less than what I expected.
The dishwasher was broken, which we had been made aware of the day of check in, but it looked as if it may have been broken for awhile and it had not been addressed. If there had been more of us eating/drinking at the cabin, keeping the dishes washed up would have been a task that I would not have wanted to spend my vacation time on. There should have been some money credited to my stay for the inconvenience, in my opinion.
The shower head in the main floor bathroom does not allow water to come out very well. Just a small stream of water comes out. The other shower heads downstairs seemed to work very well though.
The mattresses on all of the b dis were very noisy when we would try to turn over, etc. They just seemed to be very worn out and were very soft too. I understand that the bed will not be like my own at home, but the owners may consider changing these out for some newer and less noisy mattresses.
Lastly, we could not get the TV's in most of the rooms to work. My daughter, who can usually figure anything out electronic wise, could not get them to work. Maybe having a step by step instruction sheet for each TV in each room would be good, since there were multiple remotes with each one and there could be different instructions for different brands of TV/remote. At midnight, there is not someone to call to ask about getting the TV to work.
Hello,
We really enjoyed our stay at the cabin. The only problem we had was that the hot tub had molded water in it and we were unable to enjoy that amenity. And the pool was closed.
There were a few broken pieces of furniture in the cabin when we arrived as well.
Enjoyed our stay in cabin. Bear Was seen from back deck at night eating food. Kids loved seeing it.
No picture in kitchen to make tea in.
Trash all around outside of cabin when you looked from deck area but clean on roadside.
I know it says amenities aren't guaranteed but face it, that's how you advertise the cabin and that is what helps the guest choose a property. So, if something you were looking forward to isn't working properly then it can be very disappointing.
We enjoyed our stay very much. The trees need to be topped , we did not have a good view , so if you want a view of the mountains this is not the cabin for you. We were very disappointed .
We loved everything about the cabin but my kids didn’t like that the internet was really slow. But we will definitely stay at this cabin again in the future the view was amazing and it was very spacious I loved it. Thank you so much!
Everything was great. Just a few maintenance issues that needed to be taken care of. Was told they had been taken care of. I would rent is cabin again in the future.
Shakonohey had enough room for our party of 11. However, the cabin owner needs to update the wi-fi in the cabin or they need to tell people there is no internet. It was like dial-up! One person could log-on but no-one else could. Wi-fi signal much better at the pool. The owners also need to update the appliances. We had to call Cabins USA about the dishwasher handle being broke when we arrived. They sent a maintenance man but he had to order a part so we had to do dishes by hand. Cabins USA was awesome about getting someone out to check that and to pick up garbage!! Would recommend Cabins USA but not sure about this cabin!! First bad experience with a cabin! We have rented several times from Cabins USA with no problems!!
Beautiful cabin and the view was amazing. Everything was clean and there was plenty of space for all three couples and the kids. The beds were a little squeaky but the biggest thing were spiders and cobwebs everywhere. Other than that we had a great stay!!
Great cabin with an amazing view. We will definitely be coming back and renting this cabin again. The only complaint would be the beds, they were worn down and very loud anytime you would roll over. Would recommend to family and friends.
The cabin was not as clean as I would have liked. There were ladybugs everywhere; in the showers, all over the floors and they landed on your neck while you were trying to sleep. The microwave was greasy.
It was described as a luxury cabin but I do not agree with the description. The tables were all scratched, the rugs are worn and the lower level furniture was old. There is no bathroom for one of the lower level bedrooms. Some of the tile in bathrooms were cracked. For a cabin that holds twelve, the washer and dryer are not adequate.
The staff was very helpful when we called needing additional linens and towels and when we reported that the TV remotes did not work and needed new batteries.
Check-in and out was great with no issues!
Company Response:
Thank you for taking the time to let us know about your recent stay in Shakonohey! We here at Cabins USA work hard to make sure each of our guests have the same great stay you enjoyed while vacationing in the Smokies. Thank you for letting us know about the cleanliness of the cabin. Your comments have been forwarded to our housekeeping supervisor to be addressed. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!
The cabin was beautiful and spacious, wish we could have stayed longer to enjoy more of it and the surrounding nature. The only things that could have been better were the mattresses they were squeaky and you could hear when anyone got in or our of the beds. New mattresses needed. Two of the toilets had problems and a couple of very minor fixes were needed, kudos to the maintenance man, he was courteous, came right away and fixed everything. Thank for a great experience.
Company Response:
Thank you for all of your kind words! We here at Cabins USA strive to give each of our guests the best stay possible while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!
We had a wonderful time at the Shakohoney Cabin - We were there with family
celebrating our daughters engagement. The whole process of renting, checking
in and checking out was pretty organized and easy. Our complaint about our
weekend rental were the bathrooms. The toilets did not work properly. It looks
like that is an ongoing problem in this house as the same comments were posted
in the House Comments Book. You would think it would have been addressed
We did have someone come in and fix the downstairs toilet which worked only for
a short time and broke again.
In addition the house could use some platters to serve food on and baking pans.
Other than that, we had a wonderful memorable weekend with our family.
Like other reviews on this cabin, I agree the front steps should be replaced. Seemed to be a last minute add on or fix to the cabin. Easy to lose your balance, especially when carrying bags and coolers up and down. As others have commented, the beds were very noisy, but not a big issue for us.
For Amenities, I scored the cabin a 5 of 10. The outdoor grill was adequate at best. Only charcoal. A propane grill would be much more suitable for many quests. TV controls were confusing and some missing batteries. Internet was slow when used by multiple people.
The cabin is located basically in a subdivision, and very close proximity to other cabins. With that said, there was no noise factor from other cabin guests. The view was very nice.
Me and my family will be back every year we loved it thank you so much
Company Response:
I am so happy to hear that everyone enjoyed their stay in Shakonohey! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. Thank you again for your review and thank you for choosing Cabins USA!
We very much enjoyed our stay at the Shakonohey Cabin. It was a great home base to visit all the local attractions and also provided for some much needed relaxation. We enjoyed the hot tub, clean cabin, and the view! Just a few suggestions for improvement: 1) The kitchen was not stocked with a dishtowel or washcloth, which required a trip into town to purchase to wipe down tables and counters 2) No lighter or match to start the grill 3) Upon arrival, we found a significant amount of trash strewn down the hill, mostly likely by wildlife, not people, but it seemed strange that the cleaning staff did not notice it clean it up. We would definitely stay again and recommend to others, just wanted to let you know of possible improvements. Thank you!
Company Response:
Thank you for taking the time to let us know about your recent stay in Shakonohey! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. I apologize for the lack of dish towels as well as the cleanliness outside the cabin. Your comments have been forwarded to our housekeeping supervisor to be addressed. When you are ready to stay with us again, please mention you are return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!
I always enjoy my stay in the cabins. This year I had a bedroom downstairs and could hear the creaking of the steps and dripping of water from the bathroom upstairs which was annoying. I could hear everything in the bedroom next to the one I stayed in. Overall it was a pleasant stay.
This was a wonderful cabin with a beautiful view! We absolutely loved the location, only 5 minutes from Dollywood with easy access to the main strip. We loved the size & it was very very clean!! Only negative was the mattresses are not the most comfortable & are noisy. There was not many dishes such as mixing bowls or utensils to cook with. The can opener did not work. Thankfully we brought a lot of things in to cook with. Otherwise the cleanliness,roomy living space, & location was awesome!!!
We had a great stay, the love seat in the cabin is peeling, we couldn't really sit on it without having black on us. That was a little disappointing, we didn't have a vacuum or even a good broom to use so the cleaning staff didn't have a huge mess of toddler crumbs. The steps in and out of the cabin need to be replaced ASAP, the are extremely dangerous, one of our guests fell and hurt herself. Also the dishwasher didn't shut itself off.
Good place to stay in. For sure if I plan to visit Smoky Mountain again I will make my reservation thru US CABINS. I would like thank them for the good service they are providing.
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the same great stay you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!
This was one out of five cabins that I booked for my family, this one had great views but the furniture was worn and needs to updated. The wifi is horrible!!! There was a slight odor in this cabins also. Cabins USA is the only way I book cabins, but I will make sure not to get cabins located in this area again! For some family members this was their first cabin experience and I was hoping they would get a great cabin experience and they did not, and they makes me feel awful:( I will not recommend cabins in this area to anyone!!! Just update things inside and work on the wifi!
My family and I enjoyed our time this past weekend. however, I feel like the upper porch far end needs to be look at due to the railing being real shaky. I would hate for someone to fall off if railing becomes loose.
Company Response:
Thank you for letting us know about your recent stay in Shakonohey! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. Thank you for letting us know about the porch railing. Your comments have been forwarded to maintenance to be addressed. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!
Great cabin except could have better wifi. The wifi only worked the first day and after that it did not work.
Company Response:
Thank you for taking the time to let us know about your recent stay in Shakonohey! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. I apologize for the issues with the wifi during your stay. Maintenance has been notified and will be working to correct that. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!
All in all it is a great cabin and we always stay with Cabins USA. Shakonhey is great but the sofa bed mattress are in very bad shape and need to be replaced they are extremely worn and have holes in them with springs coming thru. Makes for very uncomfortable sleep! The internet is also bad you can't use more than one or two devices at a time and part of the time it wouldn't work even if that. However other than that we loved our stay and would stay again. Thanks
We really had a great time! We enjoyed the cabin. There were a few little hiccups that we felt worthy of mentioning, the name is not on the front of the cabin so we had a little trouble finding it. The light over the pool table did not work, we call maintaince and the person that came didn't know how to fix it, luckily one of our guest was a master electrician and fixed the problem, he also fixed the ice maker as well! There really was not enough towels to accomadate 10 people. But we made do. The Tv's were so complicated to use! You definitely needed to be tech savy! The beds were very squeaky!!! And the sofa sleepers were very worned! Other than that the cabin was really nice and provided a great view! We will definitely use this cabin again!
Nice cabin, clean also. we use Cabins usa almost always. Shakonohey wasn't my favorite due to location of cabin, parking was not the best, parking on steep hill made it worse. The masterbedroom door that goes into bathroom, kept hitting each other.
Thank you for your review. We sincerely apologize that the dryer was not working during your stay with us. At this time we are having a vendor address the dryer. We hope that we will hear from you again soon.
We loved our cabin but there were things that could be improved. Whoever cleaned the cabin before we got there didn't do a good job. The entire cabin had dust everywhere, especially the laundry area. It had dust balls and socks pushed to the side of the washer. There were spider webs and built up dust on both decks everywhere , the windows were dirty ( looked like they hadn't been washed in a long time ) , one rocking chair was broken and had a rung missing, the shade in one of the downstairs bedroom was all messed up, the same bedroom had no ceiling fan and was hot the entire stay since the vent was working, the dishwasher didn't work at all, and there was a huge spider in that same bedroom that my husband had to kill. It scared out two grandsons really bad. The cabin was nice, but I was very disappointed to see the shape it was in . Scratches all over the floor by the sofa, stain spots on the table and overall just not clean. We would rent from your company again , just not the same cabin. We did add an extra night on to our stay , but it was because we needed one more day to do everything we needed to do and we were settled in there. I'm sorry this review is negative, but I think you would want the truth.
2 things want to mention are the internet service wasn't stable and not high speed, second it is all the bed frames are making noise even just a small turns and you can hear easily everywhere around the house even up or down stairs!
But overall, 6 of us are very enjoy the rest of the staying, especially the mountain view and it is a very spacious cabin.
The staffs response our call or question very quickly and helpful.
Company Response:
Thank you for your review. We appreciate all your feedback on your stay with us. We apologize if you were inconvenienced during your stay at all. We have addressed the internet service at this cabin and it is now working properly. We are having the beds inspected. We hope that we will hear from you again soon. Do not forget about our return guest discount.
Our stay in this cabin was perfect. Loved the location. Check in and check out was quick and easy. Loved the fact that staff calls and makes sure that everything was as it should be and it should be. Cabinsusa.com is always our first choice for rentals when we come to the area
First time in several years our immediate family all got together for a very enjoyable time. We loved the Shakanohey cabin and hope to return soon. Our only complaint would be internet service was lousy.
Company Response:
Thank you for taking the time to write your review. We are glad you had a wonderful time with your family in Shakonohey. We apologize for the inconvenience you experienced during your stay. That is something that will definitely be looked into. Don't forget about your return guest discount.
This was a very nice cabin with a terriffic view. The cabin was clean and comfortable enough for the 6 adults and 6 children in our group. The only complaint that we have is that the kitchen is ill equipped to cook for 12 people. There were plenty of dishes, bowls, glasses and silverware, but the pots and pans leave much to be desired. There was 1, 10" skillet and 1, 8" skillet, both non stick and in bad shape. In addition, the charcol grill is very small. We had to purchase an inexpensive grill to accommodate our grilling. There were no brooms, mops or dustpans that we could locate. We would not shy away from using this cabin again, but if you visit with a larger group and plan to do any cooking, make sure to bring your own pots and pans. A short drive up the hill past the cabin will enable guests to have a birdseye view of the fireworks at Dollywood and the drive clear to the top provides some of the most spectacular views around.
I have rented cabins from Cabins USA for the past 8 years. The staff is always friendly and helpful. Check in was painless. Shakonohey was great. The view was excellent. The cabin itself was comfortable and homey. We did have a little masked visitor one night. All and all the vacation was great. I will continue to rent from Cabins USA. Thanks for a great trip.
Beautiful cabin and awesome view. Everyone was very helpful at check in and out. I have already recommended this cabin to friends. We would love to come for another visit since it rained most of our stay and we did not get to go to Dollywood. Thanks for a great trip with good friends.
The cabin was nice the view was wonderful! the hill getting there was a little steep!! The cabin needs some deep cleaning, the fan blades had a lot of dirt on them, I dropped something between the headboard and the wall and under the bed could use a little dusting, The glass doors and windows had finger prints. A few things could be added to the kitchen, measuring cups, measuring spoons and utensils. If you do not have Dish TV using the TV's was a little complicated thankfully one of our kids did know how to operate them. Overall I would rent it again.
We very much enjoyed our stay. However, I would strongly recommend that you ask the owners to obtain an animal-proof garbage can cage for the outdoor cans. When we arrived there was trash all over the yard due to racoons that had been in the trash cans. For the next two nights we had the same problem. Finally we had to move the cans to the back deck which is high enough that the amimals couldn't reach them. Also, the owners need to review the kitchen equipment and make some necessary additions: a small and a large good heavy fry pan, a stew pot, more wine glasses, creamer and sugar bowl, serving platter and bowls, potato masher, oven thermometer, large salad bowl. (We rented the cabin for Thanksgiving week and cooked our holiday meal there for 12 people so had to call folks and ask them to bring these things.) But all and all we had a lovely time.
Company Response:
Thank you for choosing Cabins USA and Shakonohey for your holiday stay! We are pleased to inform you that since your stay, a new bear proof trash can has been installed so there should be no more issues with animals getting into the trash. We apologize that you needed extra items during your stay as Shakonohey is well stocked with needed kitchen items. The cabin was prepared with additional items, however some items that are used at a special holiday meal are not normally included in most cabin's kitchen inventory. Thank you again for choosing Cabins USA, we look forward to seeing you again soon!
Cabin was beautiful with a beautiful view off of the balcony. One thing I did not realize was that this would be a cabin right next to others. We did not have any issues, but others may want to know this. Based on other reviews, we kept our garbage in the cabin until we left because the garbage was not secure from animals like it was for other cabins. The deck into the cabin smelled like garbage.....needs to be pressure washed. Cabin was pretty clean inside. However, we did noticed as everyone wore their socks around that the floors were filthy. Everything else seemed to be very clean. The hot tub appeared very clean and the kids enjoyed getting in it several times. Upon entering the cabin smelled of the previous guests breakfast.......would like to have a fresher smell upon entering. We arrived on a Sunday afternoon and did not realize we did not have the password to the wireless internet, so we had to wait until the next morning to call. This info should be posted in the cabin. Once on the internet, it was extremely slow and not really worth using. This cabin has one master on the main, with a bathroom shared with the main area. On the second level there are three bedrooms, two king and one queen. One king has ensuite bathroom and the other two bedrooms share a bathroom off of the basement main area where the pool table is. Beds were ok.....not super comfortable, a lot of folks in our party complained about the comfort of the mattresses.....sheets were thin. This cabin is part of a resort and there are some windy narrow roads to get to the resort. The resort has a covered pool, which we did not use. The cabin is on a very steep hill it even taxed our 4x4 Excursion getting up to the cabin. Parking is on a slope. There is no flat area for the kids to play. Also the fireplaces are electric, so no firewood necessary, much to my husband's dismay. Overall this was a great cabin with a few minor deficiencies.
Company Response:
Thank you for choosing to stay with Cabins USA. We apologize for some of the inconveniences you experienced during your stay but are pleased that you enjoyed the cabin and would recommend it to others. The porches at this cabin have been pressure washed this week as of 10/18. This is something that we do at all cabins when the time allows between reservations. We are pleased to inform you that since your stay, a new bear proof trash can has been installed so there will be no more issues with animals getting into the trash. Thank you again for choosing to stay in Shakonohey; we look forward to seeing you as a guest in the future!
The only concern I had was not having a place to put extra trash (dumpster). We had to pick up trash from the porck because of the critters.
Company Response:
Thank you for choosing Cabins USA for your vacation! We are pleased to inform you that since your stay, a new bear proof trash can has been installed so there will be no more issues with animals getting into the trash. We look forward to seeing you again soon!
The location of the cabin was great! Great views! Cleanliness, not so much. If you are planning on using the supplied pots and pans, don't! Bring your own! We did have a few other 'not so clean' issues. Planning on playing pool at night? Good luck. There is not enough light above the balls to keep from having bad shadows cast on the table. Most of the other cabins on the hill have bear proof trash containers. Ours, did not. This will have you picking up trash late at night when the 3 coons visit your porch and scare the crap out of your family coming up the steps after dark.
The booking process was easy, as was the check in/out process.
Company Response:
Thank you for choosing Cabins USA, LLC for your vacation getaway. We are pleased that overall you enjoyed your time at the cabin. We are pleased to inform you that since your stay, a new bear proof trash can has been installed so there will be no more issues with animals getting into the trash. We take every review seriously and we will try to improve the cabin to the best of our ability. Thank you again so much and we look forward to seeing you soon.
Extremely pleased with the cabin and the entire experience of our stay. Shakonohey is a beautiful cabin and the amenities and view are extraordinary. My only recommendation for improvement would be to provide an enclosure for the garbage cans at this cabin. We had several nights where the plastic cans were chewed and tipped over. We saw a family of at least 4 raccoons at our cabin and neighbors saw a small bear as well. We were not concerned about the native wildlife in the area, but their access to garbage can be a problem. Thank you for a very enjoyable and pleasant stay! Dan Ward
Company Response:
Thank you for choosing Cabins USA and Shakonohey for your vacation! We are pleased to inform you that since your stay, a new bear proof trash can has been installed so there will be no more issues with animals getting into the trash. So you will have no further issues when you stay at this cabin in the future! Thanks again for choosing Cabins USA, we look forward to seeing you again soon!
we really enjoyed our stay, it was quit cozy. the bedrooms all had bathrooms, the beds were very comfortable and everything was very clean. we will be back again next year.