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Guest Reviews

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3 Bedroom, 3 Bath, Sleeps 10, Cabin Rental
with 3 level cabin, 3 king beds, 2 queen beds, bbq grill, deck, electric fireplace, game room, hot tub, wifi internet, jetted tub, resort pool, pool table, mountain view, non smoking, washer/dryer
Overall Rating: 9.4 / 10

1 of 105 Guest Review

Guest Rating: 9.0
Ronda L.Akron, OH
Stayed on 01/03/2024
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 8
Comfort: 8
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
The cabin was a perfect location & fit our needs nicely.I was a bit hesitant based on some recent reviews and there were a few issues with the cabin ( none that would stop me from renting again) The one disappointment was the jacuzzi tub jets did not work. The tub was nice for an early morning soak before everyone else was up. The morning we were leaving a pretting heavy rain set in and the roof had a small leak. No air hockey table at that location although one is pictured. There are some stains on the game room floor, but the floor was still clean and in good shape. Overall I would go back and stay in the same cabin

2 of 105 Guest Review

Guest Rating: 9.7
Priscilla L.Pasadena, TX
Stayed on 12/29/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 7
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
I would give a higher rating on comfort except I feel with the money you are spending you would sure hope that the main bedroom bed would be comfortable, it had such a hole in the mattress that you could see it even when the bed was made. I would have to sleep in the center of the bed to stay out of the hole in the mattress.

3 of 105 Guest Review

Guest Rating: 8.7
Tammy I.Rices Landing, PA
Stayed on 06/10/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 4
Check In: 10
Value: 9
Comfort: 7
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
The floors were very dirty, especially when bringing young children. The carpet in the game room had wet spots upon arrival. The porches had thick cobwebs, not new. The kitchen could use some forks, as there were only two and maybe a small table to set items. Unfortunately the jet tub in the master suite leaked through the ceiling into our kitchen. Maintenance responded quickly but was unable to repair for our stay. We were looking forward to using it and also put our baby tub in it to bathe the baby. The staff was super helpful anytime we called. The cabin was a nice size, had a great view and located in an area close to Dollywood/pigeon Forge. Check in and check out was very convenient. We would most likely book again hoping that our concerns would encourage you to keep it cleaner.

4 of 105 Guest Review

Guest Rating: 8.8
Derrick W.Ringgold, GA
Stayed on 05/21/2023
Ratings:
Booking: 8
Staff: 10
Cleanliness: 10
Check In: 10
Value: 7
Comfort: 9
Check Out: 10
Amenities: 6
Location: 9
Would Recommend Company: 9
Would Recommend Property: 9
Guest Comments:
We had a great time and the place had a beautiful view from top floor. We have stayed with cabin USA a few times only small things have happened but nothing big. Great place to rent cabins from

5 of 105 Guest Review

Guest Rating: 9.8
Mark /.Groveland, FL
Stayed on 12/15/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 8
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The cabin is amazing and the views are breathtaking. We were there the week before Christmas and the decorated Christmas tree was an added bonus. My husband and I were vacationing with our sons and their spouses. Each couple had their own entire floor and bath!
We had one small problem with the hottub and maintenance was there immediately and fixed it.
We will definitely be returning.

6 of 105 Guest Review

Guest Rating: 10
Scotty H.Goodlettsville, TN
Stayed on 11/30/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
They only think it only had 3 folks and on the second floor bathroom water in the shower would only stay hot for 2 mins then it would get cold were you had to take a shower up stairs on the 3 floor other that everything else was great

7 of 105 Guest Review

Guest Rating: 9.1
Renee M.Pass Christian, MS
Stayed on 10/16/2022
Ratings:
Booking: 9
Staff: 9
Cleanliness: 8
Check In: 10
Value: 8
Comfort: 9
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
The location is great just minutes from parkway and the view was breath taking. Check in was easy. Needs to replace mattress on second level. We have used this cabin (sugar & spice) three times. The cabin does need to replace a couple of boards on decks and update at least 1 tv to be a smart tv could not get Netflix or Disney and the cable stations were terrible. Needs to fix pac-man machine. I believe the cabin should only list as 4 stars instead of 5.

8 of 105 Guest Review

Guest Rating: 9.6
Shamika D.Loveland, OH
Stayed on 01/27/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Perfect location. Cabin very spacious and looked exactly as advertised. Perfect location. Check in was super easy and contact less since I was given door code ahead of time.

Only issue we had was refrigerator and freezer did not work so we had to buy a cooler with ice to keep things cold.
We also had to buy hand soap for bathrooms and more tissue because only 1 roll was given in each bathroom.

9 of 105 Guest Review

Guest Rating: 8.8
Shanieka G.Indianapolis , IN
Stayed on 08/22/2021
Ratings:
Booking: 10
Staff: 9
Cleanliness: 7
Check In: 10
Value: 10
Comfort: 8
Check Out: 5
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Everything was great location was amazing ...

10 of 105 Guest Review

Guest Rating: 9.5
Ashley R.Hueytown, AL
Stayed on 08/20/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 7
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Everything was great , we enjoyed the overall stay. Just felt like all the cobwebs could've been cleaned off each balcony.

11 of 105 Guest Review

Guest Rating: 8.8
Paul D.Germantown, OH
Stayed on 08/15/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 8
Comfort: 6
Check Out: 10
Amenities: 8
Location: 9
Would Recommend Company: 8
Would Recommend Property: 8
Guest Comments:
Beautiful view. The cabin is organized a bit odd with the kitchen on a floor up from the entrance. It wasn't a big deal for us, but plan to carry groceries up a flight of stairs. The Master is huge and has a very nice and comfortable sitting area. The bed and pillows in the Master are very uncomfortable. Also, the Master doesn't have blinds or curtains on half of the windows, so be prepared to be awake with the sunrise. We were only there a couple days and do think the cabin was nice for the price.

12 of 105 Guest Review

Guest Rating: 9.8
Todd D.Brownsburg, IN
Stayed on 06/06/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 8
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Very easy process from start to finish. Booking, paying, check-in and check out were all no hassle. The property was exactly as advertised with a beautiful view. The kids liked the nearby playground.
We didn't use the pool for a couple of reasons (not a big deal to us):
1. Rain and unpredictable weather.
2. Too far away from our cabin.

13 of 105 Guest Review

Guest Rating: 10
Carol C.Lexington, KY
Stayed on 04/01/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Sugar and Spice is a wonderful cabin in a fantastic location! We had family pictures taken here and the scenery was perfect! We will definitely book this cabin again!

14 of 105 Guest Review

Guest Rating: 9.3
Misty B.Section, AL
Stayed on 03/19/2021
Ratings:
Booking: 9
Staff: 8
Cleanliness: 9
Check In: 10
Value: 9
Comfort: 10
Check Out: 10
Amenities: 9
Location: 8
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Spacious cabin, beds were super comfortable

15 of 105 Guest Review

Guest Rating: 10
Sierra C.Lexington, KY
Stayed on 02/12/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We didn't have any hot water in the bathroom downstairs and we had to go to the other floors to take showers in the morning and at night. Also we didn't have a trash bin near us as well during check out

16 of 105 Guest Review

Guest Rating: 8.8
Jaquelin Z.Sugar Hill, GA
Stayed on 01/27/2021
Ratings:
Booking: 10
Staff: 7
Cleanliness: 8
Check In: 10
Value: 8
Comfort: 8
Check Out: 10
Amenities: 6
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The location was great it has a lovely view! The cabin had wifi which was great! The TVs did not work I tried watching tv on 2 out of the 5 TVs and none of them would turn on. I didn't really try to fix or find out what was wrong with them. I was there to enjoy and not stress. Besides that the stay was great and will definitely be planning to come back in summer ????
Company Response:
Thank you for your feedback! we are happy to let you know that all of the TVs have been checked by maintenance and they are all working properly now. Thank you for staying at Sugar and Spice and for choosing Cabins USA! We look forward to seeing you again this summer!

17 of 105 Guest Review

Guest Rating: 9.2
Rebecca O.Chattanooga, TN
Stayed on 01/23/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 8
Comfort: 10
Check Out: 10
Amenities: 3
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Sugar and Spice was everything we were looking for and more! Great location, easy to find, beautiful views and a flawless check in/check out process. We will definitely be returning to a stay with Cabins USA! My only complaint was that the only television we could get to work was the one in the master bedroom and it was rather small. We enjoy our football so it was a bit disappointing to have to huddle in front of the smaller television upstairs. The hot tub was also a bit murky and lukewarm on our first night. After turning it up and waiting awhile we enjoyed it our second day. Would have been nice to have it hot and ready upon arrival but other than those two small grievances we really enjoyed our stay. The bright spots far outweighed any inconveniences.

18 of 105 Guest Review

Guest Rating: 9.7
Patricia Y.Graceville, FL
Stayed on 12/13/2020
Ratings:
Booking: 10
Staff: 9
Cleanliness: 10
Check In: 10
Value: 9
Comfort: 10
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

19 of 105 Guest Review

Guest Rating: 8.7
Harold B.Suffolk, VA
Stayed on 10/22/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 7
Comfort: 7
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 10
Would Recommend Property: 5
Guest Comments:
Cabin was very clean,but is showing it's age needs updated all around

20 of 105 Guest Review

Guest Rating: 9.1
Dionne M.Gretna, LA
Stayed on 07/18/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 9
Comfort: 8
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
The cabin is spacious for a large family. It is conveniently located to the grocery, restaurants, and attractions. We were there for the Cal Ripken Experience baseball tournament and it was a quick drive to the ballpark. Pros: the view, “easy” drive up to the cabin, electronic check in and out, reasonable rates. Cons: there is no bathroom outside of a bedroom except in the basement game room, so if you’re an early riser and others are sleeping you’ll have to go down/up to use a restroom without disturbing someone’s sleep, the tv in the master would not come on (we didn’t report it or I’m sure it would have been addressed), no lighters for the grill, oven door is falling off (oven itself works), and decorations that are high are VERY dusty (otherwise surfaces and floors were clean)

Besides minor maintenance and housekeeping, the cabin is a great value and stay for a week vacation!

21 of 105 Guest Review

Guest Rating: 9.9
Philip M.Batesville, MS
Stayed on 06/07/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 9
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The first night we arrived, the 3rd floor air conditioner was broke and the tub on the third floor leaked through the floor into the kitchen downstairs. I made a call to the help desk and they sent someone immediately to fix the problems. I have rented many times with cabinsusa and this is the reason why. There is no timetable on when things may break, but their willingness to get things fixed quickly is why I always feel comfortable using cabinsusa

22 of 105 Guest Review

Guest Rating: 9.5
Kimberlee J.Knoxville , TN
Stayed on 04/30/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 4
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
This was the perfect getaway during the Covid quarantine. My family& I really enjoyed our stay and the cabin was very spacious very clean and beautiful. Loved waking up to the beautiful mountain view! Definitely will be booking with u guys again!! The only problem that we encountered during our stay was that we called several times for them to come get our trash because the trash can didn’t have enough space but other than that that would be our only complaint!! Thanks for the great memories that were made and we’ll see u guys in a couple months!!!

23 of 105 Guest Review

Guest Rating: 9.2
Nancy D.Douglasville, GA
Stayed on 01/24/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 7
Check In: 10
Value: 8
Comfort: 10
Check Out: 10
Amenities: 8
Location: 8
Would Recommend Company: 10
Would Recommend Property: 10

24 of 105 Guest Review

Guest Rating: 8.5
Cynthia J.New Windsor, MD
Stayed on 11/27/2019
Ratings:
Booking: 9
Staff: 9
Cleanliness: 9
Check In: 9
Value: 8
Comfort: 8
Check Out: 9
Amenities: 8
Location: 9
Would Recommend Company: 8
Would Recommend Property: 8
Guest Comments:
Lots of room. Had a wonderful time.

25 of 105 Guest Review

Guest Rating: 9.2
Carlos M.Forest, MS
Stayed on 11/23/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 8
Comfort: 10
Check Out: 10
Amenities: 8
Location: 7
Would Recommend Company: 8
Would Recommend Property: 10

26 of 105 Guest Review

Guest Rating: 10
John C.Pensacola, FL
Stayed on 10/25/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We had a great family stay! Plenty of room and comfort. Great location to numerous attractions and amazing Mountain View’s !! Kids loved the playground located right next to the cabin. Looking forward to returning.

27 of 105 Guest Review

Guest Rating: 9.8
Alvin S.Ashley, IN
Stayed on 07/12/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The staff was excellent and check in was a breeze. The cabin location was perfect and extremely clean. The only issues we had were that the main entrance porch light did not work, the game room tv, PlayStation and DVD player did not work. The air hockey table was wobbly and the pool table had wear and tear damage, but we were still able to use them and enjoy them.Too many remote controls were not in the correct rooms and it took awhile to figure out which ones went where. The hot tub worked, but there was a leak and we kept having to refill it before and after each use, but we were glad that you provided a water hose next to it to do so. Also our trash filled quickly and no one ever came to take it away, but we didn't know to call the office so that is partly our fault. None of these issues were major and we enjoyed our stay and are looking forward to using Cabins USA and renting Sugar and Spice again in 2020. Thank you for your excellent service!

28 of 105 Guest Review

Guest Rating: 10
Kristi N.Walker, LA
Stayed on 05/20/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Beautiful cabin! Awesome Trip with the family!!! Love the Smokies!

29 of 105 Guest Review

Guest Rating: 9.1
Mary L.Michigan City, IN
Stayed on 03/31/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 5
Check In: 10
Value: 8
Comfort: 10
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Had a fabulous vacation. The cabin and location is beautiful. Loved our views and the fact that all 7 of us were under 1 roof. We arrived earlier than the scheduled check in time (planned on dropping the tow dolly and site seeing first). Unfortunately for us the baby was car sick and was a mess. I called reservations and explained our situation. The wonderful lady spoke w her supervisor and let us in early to be able to properly clean up the baby. I can't thank you enough for that!!! The only "bad" situation was the swarm of bees (bumble bees and wasps) that loved our cabin. No one was stung. They were just scary for those of us with allergies. Also to the reviewer that said you couldnt take a bath on the 3rd floor...hogwash. I thoroughly enjoyed my soak in that huge jacuzzi tub! Also the hot tub was great! We will be booking with you again. Location was quick and easy access to everything in Pigeon Forge and Gatlinburg. This was a great family vacation! #SUGARandSPICE2019

30 of 105 Guest Review

Guest Rating: 10
Stevie C.Deltona, FL
Stayed on 03/04/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

31 of 105 Guest Review

Guest Rating: 10
Kimberly W.Greenwood, SC
Stayed on 02/14/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

32 of 105 Guest Review

Guest Rating: 9.3
Craig H.Hendersonville, TN
Stayed on 01/18/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 7
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 5
Guest Comments:
Our first experience with Cabins USA was fantastic. The staff was very responsive, easy to deal with and over communicated with us prior to check in to make sure we were all set.

Sugar and Spice is a really nice cabin. Entry on 1st floor and having to carry luggage up two flights of stairs to the master would be difficult for some. Especially seniors. Amenities were well above average. Surround sound in den was awesome. Great WiFi coverage and speed. Kids loved that.

Prior reviews for Sugar and Spice were hard on the beds and I hoped they were exaggerated. Unfortunately they were correct. The beds in every room need replacing. The master bedroom mattress is horrible. It’s uneven and you roll right to the center of it. Beds made for stiff backs and sore necks each morning.

The view from the hot tub is terrific. We got a dusting of snow and were able to watch it from the hot tub at 104 degrees.

We will definitely use Cabins USA again. If beds are upgraded, we’d rent Sugar and Spice again.
Company Response:
Thank you for leaving a review, Craig! We did want to let you know that the owner has had all of the mattresses replaced as of today as well as there is now a new bed & bed frame upstairs! We look forward to having you come stay with us again!

33 of 105 Guest Review

Guest Rating: 9.1
Marc H.Summerville, GA
Stayed on 01/25/2019
Ratings:
Booking: 8
Staff: 10
Cleanliness: 9
Check In: 8
Value: 8
Comfort: 9
Check Out: 9
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

34 of 105 Guest Review

Guest Rating: 9.0
Linda T.Kentland, IN
Stayed on 12/21/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 5
Check Out: 10
Amenities: 10
Location: 6
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
We had a great family get away for Christmas. The beds on the upper two levels were a little uncomfortable. The microwave didnt work, we called and they sent a maintenance man and he gave us a replacement. All and all its a beautiful cabin.
Company Response:
Thank you for the review, Linda! And thank you for choosing Cabins USA to spend Christmas with your family! We wanted to let you know that the owner has had all of the mattresses replaced and there is also now a new bed & bed frame upstairs! We look forward to having you come stay with us again!

35 of 105 Guest Review

Guest Rating: 9.3
Karen C.Warne, NC
Stayed on 11/21/2018
Ratings:
Booking: 10
Staff: 5
Cleanliness: 9
Check In: 10
Value: 9
Comfort: 9
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We truly enjoyed our stay in Sugar and Spice! Bed on top floor squeaks horribly, but others were comfortable. New leather couches are extremely nice! The view from all three decks was wonderful! We enjoyed the rocking chairs, and the hot tub.
The game room was a hit with everyone!
The fan on the 3rd floor fireplace is loud, but main floor was fireplace fan was okay.
Water pressure is weak, but tolerable.
There are plenty of dishes, glassware, pots, and pans. This cabin is VERY well equipped!
Thank you for letting us enjoy your cabin!

36 of 105 Guest Review

Guest Rating: 9.3
Cindy H.Beaufort, SC
Stayed on 11/08/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 9
Comfort: 7
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
The views were beautiful. It was nice to have the playground next to the cabin. There was not much space to park so two vehicles had to park over in the playground parking area. The beds were uncomfortable, time to purchase new mattresses. And the hot water was almost nonexistent. The water pressure is horrendous! If you were in the shower and water was turned on or a toilet was flushed, your water was gone. We loved the third floor bedroom but don’t even try to fill the jacuzzi tub- you won’t have enough hot water or water pressure. There have been reviews on the mattresses and water pressure which still are not resolved. We had a great time and would stay here again if the issues were taken care of.
Company Response:
Thank you for taking the time to leave a review, Cindy! We appreciate your feedback! We did want to let you know that the owner has had all of the mattresses replaced as of today, 2/8/19, as well as there is now a new bed & bed frame upstairs! We look forward to having you come stay with us again!

37 of 105 Guest Review

Guest Rating: 9.2
Rachael C.Knoxville, TN
Stayed on 10/19/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 8
Comfort: 7
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
Overall it was a great stay. It was clean on the surface but there was some mold in the upstairs shower and there were many spider and cob webs on the porches. At least one of the piece of furniture was missing knobs. The beds are the biggest complaint we have. Not very comfortable. We did have to call maintenance to get the hot tub working properly. It wasn’t technically broken but could not troubleshoot over the phone. It literally took all day for someone to show up. We called in the morning but they did not arrive until 8:30PM. It only took about 10 minutes to get the tub going. But the location was great, kitchen well stocked, lots of room and plenty of places to sleep. There is a HUGE three story playground within feet of the cabin. It’s wonderful for kids. It’s extremely convenient to everything! Stores, fast food, etc. Extremely close to Dollywood and all other Pigeon Forge attractions. In regards to the cleanliness we weren’t completely disappointed. Just a few small complaints, but overall we loved our stay and we would book the same cabin again.
Company Response:
Thank you for your review, Rachel! We wanted to update you and let you know that the owner has had all of the mattresses replaced as of today and there is now a new bed & bed frame upstairs! We look forward to having you come stay with us again!

38 of 105 Guest Review

Guest Rating: 10
Angel C.St. Marys, OH
Stayed on 09/15/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We have used cabins USA for 2 years now and have been pleased with all services and our stay. We had a wonderful and fast service call when needed and no problems during our stay. Will be using cabins USA again.

39 of 105 Guest Review

Guest Rating: 8.5
Diann W.Keedysville, MD
Stayed on 07/01/2018
Ratings:
Booking: 10
Staff: 7
Cleanliness: 8
Check In: 10
Value: 8
Comfort: 7
Check Out: 10
Amenities: 8
Location: 9
Would Recommend Company: 8
Would Recommend Property: 8
Guest Comments:
The cabin was nice. In a good location for us. The beds were all very squeaky. If you rolled over everyone in the house could hear it. There were only a few pots and pans. The refrigerator door did not seal well. We requested additional trash pick service and that never happened. It would have been nice if the arcade game worked. With all that said our family had a great vacation.

40 of 105 Guest Review

Guest Rating: 10
Brian B.Knox, TN
Stayed on 06/29/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We loved this cabin it was every clean and staff was every nice when we called. The only thing PAC man Game Didn't work.

41 of 105 Guest Review

Guest Rating: 9.4
Cindy M.Bedford, IN
Stayed on 06/17/2018
Ratings:
Booking: 10
Staff: 9
Cleanliness: 8
Check In: 10
Value: 9
Comfort: 9
Check Out: 10
Amenities: 9
Location: 9
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We were very satisfied with our stay at Sugar Spice. As I read other reviews online before my family arrived, I was surprised the upper level bed still creaked very loudly and could be heard below. Also the toilet on the upper level did not stop running the whole time. I believe I read something about that in the prior reviews. We wished the pool had been closer, but we enjoyed one day at there. I wasn't sure the carpet had been vacuumed before we arrived. We could've used more toilet paper, trash bags, and dish towels. The refrigerator was set a little too cold. Some of our water bottles froze. Overall visit was very nice. We would likely return. The game room was nice, but the arcade didn't work, even with quarters. Check-in was very easy and Check out was even easier!

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Guest Rating: 7.9
Amber M.Anderson, SC
Stayed on 03/02/2018
Ratings:
Booking: 10
Staff: 8
Cleanliness: 5
Check In: 10
Value: 7
Comfort: 5
Check Out: 10
Amenities: 6
Location: 10
Would Recommend Company: 9
Would Recommend Property: 7
Guest Comments:
We really enjoyed our stay at Sugar and Spice. The top a king suite has barely any water pressure. If you get in the jacuzzi tub be careful in the kitchen because it leaks from the jacuzzi. The hot tub worked for a total 2 days during our stay. The hot tub had a lot of white specks floating around.

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Guest Rating: 10
Ahyona T.High Point, NC
Stayed on 02/02/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The house was excellent. I would go back again. It was in the perfect location. The beds was so comfortable.

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Guest Rating: 9.2
Carmen G.Trussvile, AL
Stayed on 12/14/2017
Ratings:
Booking: 10
Staff: 9
Cleanliness: 8
Check In: 10
Value: 9
Comfort: 8
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
Let me first say that we had a great time! Check in was so easy. When we arrived we thought housekeepibg was still in there because all of the cushions were off the sofa in the living room and the table had crumbs on it. After a search we realized it was just an oversight on their part and they must have been in a hurry.
The king beds were very comfortable and the view was amazing. The kitchen was nice and since I had read reviews I brought extra cookware which I did not need. We had 6 teens/young adults and they really enjoyed the pool table, air hockey and hot tub. We all enjoyed the surround sound system for watching ballgames and movies as well.
The other reviews about the sofa beds were correct In that they were not comfortable. We brought a mattress topper just in case and glad we did. The sofas sink in so we used bed pillows while watching movies. The biggest problem was the dryer. I read that it was slow but did not realize it pops open easily and had to stand and hold it so our towels would get dry.
Check out was easier than check in and we would most likely stay here again. If not this property then another with Cabins USA 😊

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Guest Rating: 8.4
Charles S.Sturgis, MS
Stayed on 11/12/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 7
Comfort: 3
Check Out: 10
Amenities: 5
Location: 10
Would Recommend Company: 10
Would Recommend Property: 7
Guest Comments:
The cabin location was perfect, as our twin grandsons enjoyed the huge play set, and the view of Mt. Le Conte was awesome! With four generations of our family on this trip, the cabin was spacious and roomy enough for everyone's comfort. The only negatives that we encountered were a poorly equipped kitchen, as we enjoy cooking big meals together to share as a family, and the very unsatisfactory bedding. Everyone said new mattresses were needed for a good night's rest on each bed, and the sofa sleepers were unusable due to the deplorable condition of their mattresses.

We commented that we would indeed stay again at Sugar & Spice because of the location, the size and the view. But with new bedding and a more fully equipped kitchen, the cabin would get all tens from this Mississippi family!
Company Response:
Thank you for your review. We are delighted that you enjoyed your stay with us at Sugar and Spice. We apologize for any inconvenience you encountered during your stay, and we appreciate your feedback. We hope that we will hear from you again soon. Do not forget about our return guest discount.

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Guest Rating: 10
Majed A.Indianapolis, IN
Stayed on 05/21/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
goooooood

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Guest Rating: 10
Claudia M.Indianapolis, IN
Stayed on 10/01/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Is was awesome staying in Sugar and Spice. Location was perfect to enjoy the beautiful view of the mountains. Cabin is very spacious and has all the games for my 11 year old to enjoy with my husband. I have been staying with Cabins USA for 9 years and all the cabins have been great, but Sugar and Spice has been our favorite! I will definitely stay in this cabin for our family vacation next year!

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Guest Rating: 10
Tina M.Heath Springs, SC
Stayed on 10/06/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Beautiful cabin, most comfortable bed I have ever slept in away from home. Gorgeous mountain views.

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Guest Rating: 9.4
Carol W.Marietta, OH
Stayed on 08/02/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 8
Comfort: 9
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We arrived at our cabin on August 2, 2017 and the first thing I saw was the beautiful view of the mountains. As we entered the cabin our grandson saw the game room and would have stayed there but he had to carry our luggage up stairs to the third floor. There are 32 steps to the top room but it was well worth it. The upper room is gorgeous. I wish the kitchen had been up there and I would have stayed there the 8 days and never left! But that's ok because This 70 year old needed her exercise. The beds were all comfortable but our bed really squeaked when getting in and out. Not sure how that can be fixed. I slept like a baby until the baby downstairs woke up crying at 3 in the morning. Lol The shower stall is a little small but water pressure was great and bathroom is large with the jacuzzi tub. Maintence men were great and came quickly when we called them. They were both very polite and fixed our problems quickly. We could have used more trash bags in kitchen and they probably would have brought them but we just bought some. We should have called and ask them to put in some light bulbs in the hallway. One was burned out and also in downstairs bathroom. These are minor things and if they don't know about it they can't fix it.
Our whole family had a fantastic time in this cabin and I would recommend it and I would go back. Loved it!!!!
Company Response:
Thank you for all of your kind words! We here at Cabins USA strive to give each of our guests the best stay possible while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our gust again soon!

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Guest Rating: 9.1
Sherrie O.Georgetown, KY
Stayed on 07/21/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 8
Comfort: 7
Check Out: 10
Amenities: 10
Location: 8
Would Recommend Company: 9
Would Recommend Property: 8
Guest Comments:
The only thing that needs attention at the cabin is the loft shower light does not work and the loft bed is squeaky. We also could have used a few more wash clothes for the bathrooms. I did like the express check in and check out.
Company Response:
Thank you for taking the time to let us know about your recent stay in Sugar and Spice! We here at Cabins USA strive to give each of our guests the best stay possible while vacationing in the Smokies. Thank you for choosing Cabins USA and we look forward to having you as our guest again soon!

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Guest Rating: 8.7
Angela J.Cincinnati, OH
Stayed on 07/17/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 9
Value: 7
Comfort: 7
Check Out: 10
Amenities: 8
Location: 9
Would Recommend Company: 10
Would Recommend Property: 7
Guest Comments:
Highly recommend CabinsUSA -- their website makes it very easy to search for and book a cabin. Check-in was very easy, and check-out (simply send a text message with your cabin name!) was even easier. Overall, we enjoyed our stay at Sugar and Spice cabin. Beautiful mountain view, especially from the 3rd floor deck. The layout of the cabin was nice-- plenty of room for our family of 5. The jacuzzi tub in the 3rd floor master suite was wonderful. We enjoyed playing pool and air hockey in the cabin. Our youngest enjoyed the playground which was practically next door to the cabin. The pool was also nice, although it is located at the bottom of the mountain, near the resort entrance -- definitely must drive to it. We made the incorrect assumption that the pool was located next to the playground because they appear sequentially in photos ;) Our son said to note that the game system is a Playstation II, with no controllers or games. Really, there were only a couple negatives, but they were significant enough that unless corrected, I would not stay in this cabin again: the hot tub never got above 84 degrees, so it was never hot. But the issue that made our stay less than comfortable were the couches on the 2nd floor -- to look at, the leather couches were fine, however as soon as you sat down you realized they were very worn out-- the couch cushions sunk in or slid off due to no support beneath. The main negative was the 3rd floor bed. The bed is horribly uncomfortable -- there is absolutely no support whatsoever. It's impossible to lay on the side of the bed without rolling into the middle. Even worse, the bed makes LOUD creaking noises with every movement -- it is SO LOUD that it could easily be heard from the lower levels. The bed was so uncomfortable that I was glad to get home to my own bed. Honestly, if the main floor couches and 3rd floor bed were comfortable, I would recommend this cabin wholeheartedly.
Company Response:
Thank you for taking the time to let us know about your recent stay in Sugar and Spice! We here at Cabins USA strive to give each of our guests the best stay possible while vacationing in the Smokies. I apologize for the issues you experienced during your stay. Your comments have been forwarded to our maintenance department and Owner Liaisons to be addressed. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!

52 of 105 Guest Review

Guest Rating: 10
Rebecca W.Loveland, OH
Stayed on 07/07/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We absolutely loved this cabin! It was fantastic inside with a great view in the morning! We will definitely be booking this cabin again!
Company Response:
Thank you for all of your kind words! We here at Cabins USA strive to give each of our guests the best stay possible while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

53 of 105 Guest Review

Guest Rating: 8.2
Charles W.Nettleton, MS
Stayed on 07/02/2017
Ratings:
Booking: 9
Staff: 9
Cleanliness: 2
Check In: 9
Value: 7
Comfort: 9
Check Out: 9
Amenities: 8
Location: 9
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
Spacious and comfortable, but floors were nasty. Several light bulbs were burned out also. Great view of mountains, and close to attractions

54 of 105 Guest Review

Guest Rating: 10
Ashley M.Holma , LA
Stayed on 06/08/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We loved our stay at sugar and spice. The cabin was perfect for 3 couples and a 3 year old because we each had a bedroom and a bathroom. The cabin was clean and close to all the activities near Dollywood and not too far from downtown Gatlinburg. The only negatives are that the pool is not within walking distance of the cabin, the bed on the third floor squeeks, and the hot tub jets are not too powerful. Other than that we would definitely return to sugar and spice and use Usa cabins again.
Company Response:
I am so happy to hear that everyone enjoyed their stay in Sugar and Spice! We here at Cabins USA strive to give each of our guests the same great stay you enjoyed while vacationing in the Smokies. Thank you for letting us When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!

55 of 105 Guest Review

Guest Rating: 10
Brandi M.Guin, AL
Stayed on 06/03/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Enjoyed our stay! Very nice cabin and friendly customer service reps! Will use Cabins USA again 😊

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Guest Rating: 8.8
Jessica M.Pigeon, MI
Stayed on 04/03/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 9
Comfort: 8
Check Out: 8
Amenities: 8
Location: 8
Would Recommend Company: 9
Would Recommend Property: 9
Guest Comments:
My family and I stayed at Sugar and Spice cabin for 4 nights over our Spring break. The cabin was perfect! It had everything we needed to stay entertained on the stormy days. The kids loved that everyone to be the same room while playing pool, air hockey, and the arcade machine. The view was beautiful. Pigeon forge is a short distance away and you can hear the train whistle from Dollywood. The house was clean and spacious. The few drawbacks are you are close to other cabins and it can be noisy at times. The upstairs bed squeaked every time you roll over and the bedding could be replaced. The dryer took hours to dry a small load of clothes and there was no dishwasher soap.
Company Response:
Thank you for taking the time to let us know about your recent stay in Sugar and Spice! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. I apologize for the issues you experienced with the dryer. Your comments have been forwarded to our maintenance department to be addressed. When you are ready to stay with us again, please mention you are a return guest for an extra discount. Thank you again for your review and thank you for choosing Cabins USA!

57 of 105 Guest Review

Guest Rating: 9.6
Patrick H.Lithia, FL
Stayed on 03/12/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 9
Comfort: 10
Check Out: 10
Amenities: 10
Location: 9
Would Recommend Company: 9
Would Recommend Property: 9

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Guest Rating: 9.4
Stacy M.Aiken, SC
Stayed on 03/01/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 6
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 7
Guest Comments:
We had a blast at Sugar & spice! Our family really enjoyed our time spent in the smokeys! The cabin had everything we needed besides all 3 pull out couches were not in good condition. Other than that, evertrying was just has pretty as the pictures. The express check in and check out saved a lot of time with no confusion. We will surely book with cabins USA again! The staff was super nice.
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the same great stay you enjoyed while vacationing in the Smokies. Thank you for letting us know about the sleeper sofas. Your comments have been forwarded to our Owner Liaisons who will bring this to the owner's attention. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and we look forward to having you as our guest again soon!

59 of 105 Guest Review

Guest Rating: 9.6
Stephanie L.Austell, GA
Stayed on 12/02/2016
Ratings:
Booking: 9
Staff: 8
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 9
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The property was very nice and clean. The view was breathtaking. We were thinking about canceling our trip due to the fires but I am so glad we didn't. The kids enjoyed the first floor with the games and pool table.
Company Response:
I am so happy to hear that you decided to stay in Sugar and Spice! We here at cabins USA work hard to make sure each of our guests have the same great stay you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

60 of 105 Guest Review

Guest Rating: 8.4
Sharon S.Silver Creek, MS
Stayed on 11/20/2016
Ratings:
Booking: 9
Staff: 10
Cleanliness: 8
Check In: 10
Value: 8
Comfort: 6
Check Out: 10
Amenities: 7
Location: 8
Would Recommend Company: 10
Would Recommend Property: 6
Guest Comments:
My family (8 of us) stayed Thanksgiving week in Sugar and Spice. The location is perfect, playground is next door for kids, great view, plenty of room for all of us. I would rate this cabin a 10 if had not been for 2 reasons. (1) The couch on the 1st floor playroom is horrible. It is uncomfortable to sit and most especially uncomfortable to sleep. It needs to be replaced. The couch on the 2nd floor also needs to be replaced. There is a huge slant on the right side of the couch which makes you lean when sitting and is most uncomfortable. I had read reviews of the uncomfortable couches prior to booking but hoped that they had been replaced due to complaints but apparently was not. (2) One of the chairs at the dining table on the 2nd floor had an arm that kept falling off if you touched it. We eventually left it off until the end of the trip and put it back on before we went home. It had noticeably previously been glued but apparently did not fix the problem. We totally enjoyed our trip and will definitely book again, just not this particular cabin unless the furniture is replaced.

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Guest Rating: 9.7
Robert D.Goshen, OH
Stayed on 11/11/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 9
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Cabin was excellent except for the hot tub. The jets on the tub did not work good. Also, the mattress in the bedroom on the floor with the kitchen needs replaced. If you are sleeping on the side closest to the bathroom, you roll towards the person sleeping next to you. Otherwise, great cabin.
Company Response:
Thank you for taking the time to let us know about your recent stay in Sugar and Spice! We here at Cabins USA work hard to make sure each of our guests have the same great stay you enjoyed while vacationing in the Smokies. Thank you for letting us know about the hot tub and mattress. Your comments have been forwarded to our maintenance department to be addressed. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

62 of 105 Guest Review

Guest Rating: 9.4
Robert N.Indianapolis, IN
Stayed on 10/15/2016
Ratings:
Booking: 9
Staff: 9
Cleanliness: 10
Check In: 9
Value: 9
Comfort: 8
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 9
Would Recommend Property: 10
Guest Comments:
We had a great time in this cabin! It's really close to everything in Pigeon Forge with easy access if you want to head to Gatlinburg. It has everything you need to have a great getaway! The location to the playground was perfect since we had the little ones with us, the big kids will love the playground too!
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

63 of 105 Guest Review

Guest Rating: 9.4
Jie Z.Columbus, IN
Stayed on 10/09/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 8
Comfort: 8
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 9
Would Recommend Property: 10

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Guest Rating: 10
Jeffrey R.Birmingham, AL
Stayed on 09/22/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Enjoyed my stay very much definitely will be using us a cabin again thanks
Company Response:
I am so happy to hear that you enjoyed your stay in Sugar and Spice! When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again soon!

65 of 105 Guest Review

Guest Rating: 9.6
Ryan M.Hermitage, TN
Stayed on 09/02/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 9
Location: 8
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We had a wonderful time staying at Sugar and Spice for my friend's bachelor party. All of the guys were shocked at how nice the cabin was and loved the amenities. The property felt very clean and overall well taken care of. The only complaint I heard was that the pull out couches were not overly comfortable. Would definitely stay there again!
Company Response:
Thank you for taking the time to let us know about your recent stay in Sugar and Spice! We here at Cabins USA work hard to make sure each of our guests have the same great stay you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

66 of 105 Guest Review

Guest Rating: 9.0
John C.New Baltimore, MI
Stayed on 08/15/2016
Ratings:
Booking: 8
Staff: 8
Cleanliness: 9
Check In: 10
Value: 6
Comfort: 9
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

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Guest Rating: 7.7
Jenny C.Marion, IL
Stayed on 07/16/2016
Ratings:
Booking: 8
Staff: 9
Cleanliness: 5
Check In: 8
Value: 8
Comfort: 8
Check Out: 10
Amenities: 8
Location: 7
Would Recommend Company: 8
Would Recommend Property: 6
Guest Comments:
The cabin needed a few minor repairs and needed a little cleaning but overall it was a nice comfortable cabin, great location next to the playground and picnic area.
Company Response:
Thank you for taking the time to let us know about your recent stay in Sugar and Spice! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!

68 of 105 Guest Review

Guest Rating: 10
Michelle S.Forest Park, GA
Stayed on 07/01/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
I absolutely love staying with Cabin Usa. Every time I stay, it's a different experience that's even better than the last. You don't have to look for anything. Everything is already there. So much room. My husband, kids, and I really enjoyed ourselves again.


Thank you so much
Company Response:
I am so happy to hear that your family enjoyed their stay in Sugar and Spice! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!

69 of 105 Guest Review

Guest Rating: 10
Belynda M.Hattiesburg, MS
Stayed on 06/22/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Sugar and Spice cabin was was absolutely beautiful and lots of room for the whole family. The view from the balconies were amazing. Everyone liked the game room. Actually the first night there we had family game night. Enjoyed seeing the firework show at Dollywood from the 3rd floor balcony. We had a wonderful stay and will definitely be coming back.

Coming from a fire fighter family, we could not help but wonder what type of fire escape route/plan is set in place especially for the 3rd floor if a fire were to begin in the kitchen area. This is something to think about for future guests.

Company Response:
Thank you for taking the time to let us know about your recent stay in Sugar and Spice! We here at cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!

70 of 105 Guest Review

Guest Rating: 9.1
John P.Mc Kee, KY
Stayed on 06/19/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 7
Comfort: 8
Check Out: 10
Amenities: 8
Location: 9
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We really enjoyed our stay here! The cabin was beautiful and spacious and the view was gorgeous!
Company Response:
Thank you for all of your kind words! When you are ready to stay with us again, please make sure to mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!

71 of 105 Guest Review

Guest Rating: 9.0
Shauna H.Flemingsburg, KY
Stayed on 06/06/2016
Ratings:
Booking: 8
Staff: 9
Cleanliness: 8
Check In: 10
Value: 9
Comfort: 6
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Our family loved the cabin the only complainant was the beds are very noisy and old. It had plenty of dishes, towels,and rags for a family of six. Would highly recommend this cabin to any one.
Company Response:
Thank you for taking the time to let us know about your recent stay in Sugar and Spice! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. Thank you for letting us know about the beds in the cabin. Your comments have been forwarded to our Owner Liaisons and they will be bringing this to the owners' attention. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and we look forward to having you as our guest again!

72 of 105 Guest Review

Guest Rating: 8.7
Simon S.Decatur, MS
Stayed on 06/02/2016
Ratings:
Booking: 9
Staff: 9
Cleanliness: 8
Check In: 9
Value: 9
Comfort: 9
Check Out: 9
Amenities: 5
Location: 9
Would Recommend Company: 10
Would Recommend Property: 10

73 of 105 Guest Review

Guest Rating: 9.1
Tawana W.Louisville, KY
Stayed on 05/27/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 6
Check Out: 10
Amenities: 7
Location: 9
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
We had a total of 5 adults and 5 children so the cabin had plenty of space and was very clean the only con's I have was the 2 beds in the upper bedrooms were uncomfortable and squeak, the pull out beds were very thin and uncomfortable as well, the air hockey table didn't work and there was only one pool for the whole resort and that was at the entrance not near our cabin. The views were awesome though and this was our 5th time using Cabin USA so visit was overall great.
Company Response:
Thank you for continuing to choose Cabins USA! We always appreciate when our guests choose to stay in our cabins year after year. Thank you for letting us know about the beds in the upper bedrooms. Your comments have been forwarded to our Owner Liaisons and they will be bringing this to the owner's attention. Thank you for choosing Cabins USA and we look forward to having you as our guest again!

74 of 105 Guest Review

Guest Rating: 8.5
Warren M.Hoschton, GA
Stayed on 04/27/2016
Ratings:
Booking: 8
Staff: 8
Cleanliness: 10
Check In: 10
Value: 7
Comfort: 8
Check Out: 10
Amenities: 9
Location: 8
Would Recommend Company: 8
Would Recommend Property: 8
Guest Comments:
We were 5 including a 5 year old who loved the playground which was 50 yards away. This cabin has a wonderful open view across to the Smokey Mountains. We stayed 6 nights and would stay again
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!

75 of 105 Guest Review

Guest Rating: 9.5
Jamie B.Northport, AL
Stayed on 04/23/2016
Ratings:
Booking: 10
Staff: 9
Cleanliness: 9
Check In: 10
Value: 9
Comfort: 9
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 9

76 of 105 Guest Review

Guest Rating: 8.8
Nicole C.Hermitage, TN
Stayed on 03/05/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 7
Comfort: 7
Check Out: 8
Amenities: 7
Location: 8
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
we really enjoyed our stay. The only things we had issue with was the hot tub was not hot so we only used it once
Company Response:
I am happy to hear that you enjoyed your stay in Sugar and Spice. We here at Cabins USA work hard to make sure that each of our guests have the same great stay you enjoyed while vacationing in the Smokies. I apologize for the issue you experienced with the hot tub. Maintenance has been made aware and will be checking the hot tub. Thank you again for your review and we look forward to having you as our guest again.

77 of 105 Guest Review

Guest Rating: 10
Breeanna C.Mt Juliet, TN
Stayed on 02/12/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Had a great stay with my husband and our friends over Valentines day weekend. Super romantic cabin with a comfy home feeling. Cant wait to come back!
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure that each of our guests have the same great stay you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

78 of 105 Guest Review

Guest Rating: 10
Karley M.Elora, TN
Stayed on 12/31/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Great cabin! We stayed for New Years weekend and loved it! Would recommend this place to anyone!
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure that each of our guests have the same great stay you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to seeing you again!

79 of 105 Guest Review

Guest Rating: 8.4
Sabrina M.Sugar Valley, GA
Stayed on 12/12/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 6
Check In: 10
Value: 8
Comfort: 8
Check Out: 10
Amenities: 3
Location: 8
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
There was broken glass from Windows on the deck. Trash in cabinets and ants n couch on 2nd floor. Luved the cabin but I think could have been better stocked. On plates for 6 people but suppose to sleep 10. Hot tub would turn off and on by self and jets didn't want to work properly.

Loved the design and sunrise view. Storm came in while we was there and was a breathtaking view

80 of 105 Guest Review

Guest Rating: 8.9
Cynthia J.New Windsor, MD
Stayed on 11/25/2015
Ratings:
Booking: 8
Staff: 9
Cleanliness: 9
Check In: 9
Value: 9
Comfort: 9
Check Out: 9
Amenities: 9
Location: 9
Would Recommend Company: 9
Would Recommend Property: 9
Guest Comments:
Nice cabin for family ~
Company Response:
I am so happy to hear that you enjoyed staying in Sugar and Spice! When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to seeing you again soon!

81 of 105 Guest Review

Guest Rating: 7.8
Dean B.Goldsboro, NC
Stayed on 10/14/2015
Ratings:
Booking: 9
Staff: 7
Cleanliness: 8
Check In: 9
Value: 7
Comfort: 8
Check Out: 10
Amenities: 8
Location: 7
Would Recommend Company: 7
Would Recommend Property: 6

82 of 105 Guest Review

Guest Rating: 9.6
Faye W.Oak Ridge, TN
Stayed on 10/11/2015
Ratings:
Booking: 10
Staff: 9
Cleanliness: 9
Check In: 10
Value: 9
Comfort: 10
Check Out: 10
Amenities: 10
Location: 9
Would Recommend Company: 10
Would Recommend Property: 10

83 of 105 Guest Review

Guest Rating: 9.5
William R.Dothan, AL
Stayed on 10/03/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 9
Comfort: 8
Check Out: 10
Amenities: 9
Location: 8
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
This is a beautiful place with a great view. I would recommend it to anyone. The only thing I did not like was the sleeper sofa on the second floor. The bed frame on each side of the sofa made sitting unlevel. It was not so bad that people did not sit there. The place was clean, beautiful and everything works. The play ground is right next to the cabin. My Grandson loved it.
Company Response:
I am so happy to hear that everyone enjoyed their stay in Sugar and Spice! We here at Cabins USA work hard to make sure that each of our guests have the same great stay you enjoyed while vacationing in the Smokies. Thank you for letting us know about the sleeper sofa. This has been forwarded in to our maintenance department so they can correct that issue. Thank you again for your review and we look forward to having you as our guest again!

84 of 105 Guest Review

Guest Rating: 10
Sara D.Loganville, GA
Stayed on 09/25/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

85 of 105 Guest Review

Guest Rating: 9.5
Krista K.Cheektowaga, NY
Stayed on 08/01/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 7
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
My family had an awesome time! Cabin was clean and had a breath taking view. I would stay here again. Only gripe is pullout sofa beds need new mattress and depending on your stay they should leave you more toilet paper and garbage bags. Great place to stay!
Company Response:
I am so happy to hear that everyone enjoyed their stay in Sugar and Spice! We work hard to make sure that each of our guests have the same great time you enjoyed while vacationing in the Smokies. Thank you for letting us know about the sleeper sofa bed. Your review has been forwarded on to our owner liaisons and they will be speaking with the owner of the cabin to see about having that issue resolved. Thank you again for your review and we look forward to seeing you again soon!

86 of 105 Guest Review

Guest Rating: 10
Christian G.Louisville, KY
Stayed on 07/11/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We had a great time and the cabin was so cozy and felt like home ......
Company Response:
I am so happy to hear that you enjoyed your stay in Sugar and Spice. The owners of our cabins work hard to make sure their cabins are furnished with our guest's comfort in mind. Please let our reservationists know when you are ready to make reservations again. They are always more than happy to help our guests. Thank you for choosing Cabins USA and we look forward to having you as our guest again!

87 of 105 Guest Review

Guest Rating: 10
Alesha D.Steger , IL
Stayed on 05/24/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We loved this cabin and the mountain view was beautiful!

88 of 105 Guest Review

Guest Rating: 10
Betty D.Goshen, OH
Stayed on 05/13/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We had a nice time the chalet was beautiful they only thing we had an issue with was there was no pamphlets letting you know like if there was any food delivery places and there was not a channel guide for the TV. But other than that the place was very clean and we was able to have a very comfortable stay. We will be back to rent from Cabins USA again next year.
Company Response:
Thank you for your kind review! Our housekeepers work hard to make sure that each of our cabins are thoroughly cleaned and fully stocked so all you have to do is walk into your cabin and start relaxing! Thank you again for your review and we look forward to having you as our guest again!

89 of 105 Guest Review

Guest Rating: 9.8
Mahmoud S.Birmingham, AL
Stayed on 05/08/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 8
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

90 of 105 Guest Review

Guest Rating: 8.6
Michael K.Plainfield, IL
Stayed on 03/22/2015
Ratings:
Booking: 10
Staff: 9
Cleanliness: 7
Check In: 10
Value: 8
Comfort: 8
Check Out: 10
Amenities: 8
Location: 9
Would Recommend Company: 8
Would Recommend Property: 8

91 of 105 Guest Review

Guest Rating: 9.8
Phillip H.Hendersonville, NC
Stayed on 01/30/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
The cabin was very well outfitted and we truly enjoyed our stay. My only complaint was the fireplaces. This may not matter to others but for me I expected to spend a cold winter evening in a log cabin next to a warm fireplace. The fireplaces were fake and gave off very little heat. I expected gas but had no idea I would get a fake fireplace. I am sure this is for insurance purposes but please advertise a fake fireplace in your future listings. Other than that a great place to stay.
Company Response:
Thank you for taking the time to review your stay with us. We are delighted that you enjoyed your stay. We apologize for the inconvenience you encountered; however, we do advertise that it is an electric fireplace online. Again, we sincerely apologize, and we hope that we will hear back from you again soon.

92 of 105 Guest Review

Guest Rating: 10
Terri B.Flowery Branch, GA
Stayed on 12/04/2014
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
My family had a great time. We will be back next year.

93 of 105 Guest Review

Guest Rating: 9.9
Chrissy H.Red Bay, AL
Stayed on 10/24/2014
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
This place was absolutely lovely! We would definitely stay here again. The view was awesome! My only complaint was bed in upstairs was broken. But over all I give it a 10!!!!!
Company Response:
Thank you for your review. We are delighted that you enjoyed your stay with us. We apologize for any inconvenience you may have experienced. We did have the bed inspected and fixed. We hope that we will hear from you again soon.

94 of 105 Guest Review

Guest Rating: 9.9
Tammy F.Danville, IN
Stayed on 10/13/2014
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 9
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
This cabin was awesome for our family. We had 5 adults and 2 kids. It was very cozy & relaxing. We loved the space and views. Our kids loved the air hockey table! The men loved to play pool and I loved playing the arcade games. Reminded me of games I used to play as a kid. I would highly recommend this cabin! The only thing I would change is the mattress in the master bedroom on the very top floor. It is very broken down and hard on the back. The other beds were fine, especially the one on the middle floor.
Company Response:
Thank you for your review. We are glad that you enjoyed your stay with us. We appreciate all your feedback on your stay at Sugar and Spice. We recently have just updated all the mattresses in this cabin. We hope that we hear back form you again soon. Do not forget about our return guest discount.

95 of 105 Guest Review

Guest Rating: 10
Gail D.Deer Park, TX
Stayed on 10/10/2014
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

96 of 105 Guest Review

Guest Rating: 9.1
Eve L.Shannon, NC
Stayed on 08/11/2014
Ratings:
Booking: 10
Staff: 9
Cleanliness: 7
Check In: 10
Value: 9
Comfort: 9
Check Out: 10
Amenities: 9
Location: 9
Would Recommend Company: 9
Would Recommend Property: 9
Guest Comments:
We loved our stay. The pull out sofa are not comfortable at all, but after calling twice the maintenance did bring us two blow up mattresses. The house was clean but needs a good cleaning from top to bottom. We saw several dust/spider webs.

97 of 105 Guest Review

Guest Rating: 9.8
Christopher A.Burlison, TN
Stayed on 06/23/2014
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

98 of 105 Guest Review

Guest Rating: 10
Benita W.Covington, GA
Stayed on 06/19/2014
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
This was my first visit to the Gatlinburg / Pigeon Forge area and my first cabin stay experience. I can truly say we struck gold on our first stay. The cabin was truly a breathtaking experience. From the view to the cabin we were thoroughly impressed. I must say that when I return to Pigeon Forge, Cabins USA will be where I will stay. I will recommend Cabins USA to any and everyone I know traveling to Pigeon Forge, Tennessee. Thanks so much for making my stay a very memorable one.


Benita A. Wilson


99 of 105 Guest Review

Guest Rating: 7.7
Michael S.Gainesville, GA
Stayed on 06/13/2014
Ratings:
Booking: 2
Staff: 9
Cleanliness: 9
Check In: 2
Value: 9
Comfort: 9
Check Out: 9
Amenities: 9
Location: 9
Would Recommend Company: 9
Would Recommend Property: 9
Guest Comments:
My original cabin had an issue, I rented two side by side but since one of the cabins had an issue, my team was not able to be with one another. Management found me a place to stay but it messed up the plans for my families.
Company Response:
Thank you for your review Michael. We apologize you were not able to stay in your original cabin. The cabin you had booked had a hot water heater issue that was not able to be resolved during your stay. It is now resolved; however, we apologize for the inconvenience. We are glad that we were able to accommodate you, and we hope that we will hear from you again for your next vacation to the Smokies.

100 of 105 Guest Review

Guest Rating: 9.2
Sandra F.Evans, GA
Stayed on 04/08/2014
Ratings:
Booking: 10
Staff: 8
Cleanliness: 10
Check In: 8
Value: 9
Comfort: 9
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
This cabin was great!! My children did not want to leave. It is very convenient to everything. It has three floors,so all of us had a little privacy. The only issue we had is the bed linens & mattress cover needs to be upgraded! I had brought a throw from home & I had to put it on the bed so we would not feel the picks on the sheets & the mattress cover. The master bedroom is huge,with gorgeous views of the mountains. We would definitely stay at this cabin again. I would highly recommend this cabin.
Company Response:
Thank you for taking the time to write your review. We are delighted you and your family had a great time with us at Sugar and Spice. We apologize if in any way you felt uncomfortable due to the mattress. We have just recently updated all of the mattresses in the cabin, so you should have a great and comfortable stay in the future with us at Sugar and Spice. We hope to hear from you again soon to help book your next family vacation to the Great Smoky Mountains.

101 of 105 Guest Review

Guest Rating: 7.8
Joe P.Saucier, MS
Stayed on 12/31/2013
Ratings:
Booking: 10
Staff: 10
Cleanliness: 6
Check In: 10
Value: 6
Comfort: 5
Check Out: 10
Amenities: 6
Location: 8
Would Recommend Company: 10
Would Recommend Property: 5
Guest Comments:
Negatives: Each level of the cabin has its own bedroom with the master bedroom being on the top level. While this offers an excellent view of the mountains, I would not suggest this cabin for families with small children or people who are not able to climb this many levels of stairs. You enter the cabin on the bottom level and have to climb two separate sets of stairs to get to the master bedroom.

Positives: The cabin offers an excellent view of the mountains and it is far enough out of town to provide a peaceful location, but is still close enough to run back in to town to eat or take part in the many attractions of Pigeon Forge. What I will tell anyone who ask me is that the staff was excellent!!! The booking process, checking in, and then checking out was as easy as anyone could ever ask for. I will definitely use Cabins USA again.

102 of 105 Guest Review

Guest Rating: 10
Lashondra R.Lake City, FL
Stayed on 12/06/2013
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Had a wonderful stay and the staff was excellent... Television on the second was coming on call the staff and someone came over in less then 1 hour and issue was corrected.... I definitely will be booking a stay pretty soon

103 of 105 Guest Review

Guest Rating: 9.3
Chekesha J.Conley, GA
Stayed on 11/23/2013
Ratings:
Booking: 10
Staff: 7
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 5
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
I guess my only concerns which is probably on my behalf is that I did not know the entrance of the cabin was on the bottom level and I had an elderly guest accompanying me on walkers so it was hard for her to go up the steps to the main level. the other concern I had was that we had a non working arcade game and the tv on the main level did not show correctly. we had to look at tv with a black box through the screen. I called in a repair Saturday night and no one showed up or called, so I had to call the office the next morning for someone to come out. Other than these issues,

104 of 105 Guest Review

Guest Rating: 10
John H.Little Rock, AR
Stayed on 09/27/2013
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
This cabin has a spectacular view of the smoky mountains. It's an excellent cabin for three couples because of the floor plan.
I was very impressed with my experience in Sugar & Spice and we definitely plan on revisiting this cabin in the future! Two thumbs up for sure!

105 of 105 Guest Review

Guest Rating: 10
Chandranel T.Warner Robins, GA
Stayed on 08/31/2013
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
I truly enjoyed my stay at this cabin. It had all of the amenities you could ask for.
It was very clean and comfortable.
We spent the majority of the time at the cabin, it was home away from home.
Looking forward to staying there again.
The oversized master suite was AWESOME!!
Cabins USA Gatlinburg Official Logo
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849 Glades Rd., Unit 1A1
Gatlinburg, TN  37738
(865) 436-5031

VLS #157
Smoky Mountain Cabin Rentals
Guest Reservations
(800) 584-9872
2 Night Minimum

























































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