We had a wonderful time in this cabin. It was cozy and warm and perfect for a couple looking for some romantic quiet time while being just a few minutes away from outlet mall shopping, great eating places and all the attractions the area has to offer. We had to contact the staff to help with the hot tub and even being on Christmas weekend they came out to help. We will definitely be booking this location again soon.
i WOULD LIKE TO SEE MORE LIGHTING IN THE PARKING AREA AND COMING DOWN THE STAIRS. OVERALL EVERYTHING WAS EXCELLENT. THIS IS MY SECOND TRIP STAYING AT YOUR PROPERTY. A LON KISS GOODNIGHTMLAST YEAR.
The cabin was cute and in a great area for the stuff we had planned. The water smelled strongly of chlorine and sulfur but that was understandable considering we were in the mountains where there is well water. The downside to staying here was that our shower had dirty washcloths in it upon arrival so we're unsure if the shower was cleaned before we got there. There was a lot of dust and dead bugs but overall it wasn't a horrible place to stay. The back sliding glass door was cracked open when we got there at night so that freaked us out a little but it ended up being an okay stay for the week. The cabin had everything we needed since we were only there to sleep and it's close to everything.
We loved our stay at "Where the Magic Happens." We wanted someplace close to all main attentions yet just far enough away to enjoy the sounds of nature. The roads were a bit curvy, but we just recommend taking your time. Enjoyed the hot tub and WiFi! Neighbors are located close, but never had a problem with noise! Just heard small distant chatter when both outside. Definitely will be staying again!
the cabin itself was kind of small,especially the bedroom,could barely move around but that was allright ,we got used to it.No ice tray to make ice.My biggest complaint is a constant beeping noise ,I did check the two smoke alarms and they were fine.I think it was this contrapment on the wall above the refrigerator,had a sign that said do not unplug.I called the office to see if we could get some help,they said they would send someone to take a look,,no one never showed the four days we were there.not to be a complainer but for future references they might want to look into that.Im quite sure no one would want to spend a whole weekend listening to that annoying beep.
The only complaint that I had about our entire trip was just the fact that all the running water in the cabin smelled like absolute rotten eggs! My husband said it was sulfur water from the wells they pull their water from... But it was awful! We couldn't shower, run the dishwasher or really get into the hot tub because we couldn't wash off afterwards. So I would warn others about this, we had no clue and brought no water with us to use, cause I've stayed at many cabins in the Gatlinburg area and have never dealt with the water smelling like that! But it was absolutely HORRIBLE! Other than that though, we had an amazing stay! The cabin was clean, cute and cozy! I enjoyed being so close to the park way, while still being in the mountains! We definitely plan on coming back for our next trip!
Great location for Tanger mall and restaurants. Cabin has wells water and the smell is very strong it wasn't in details.The bathroom is small. Cabin is at a dead end which is nice but there is a cabin next door and you share the porch/deck you can hear everything that's going on when they are outside. Hot tub never got hot. We have stayed with Cabins USA many times in the past and loved the cabins but I wasn't happy with this one.
The cabin itself was great, it had a very cozy feel perfect for two people. The only issue we had was the water had a terrible smell, we could hardly stand to take a shower it was so bad. Other than that we would definitely go back in a heart beat. Great little place.
the cabin was close to everything. Once you go use to the drive up to the cabin it was not that bad. We didn't have any problem with the cabin. easy check in and out.
The hot tub didn't work I called it in a mataince came and fixed it that night we couldn't use it till the next night when it got the water hot and the hot water in the cabin smelled like rotten eggs
We loved this cute little cabin! It was perfect for my husband and myself to stay in! We had a problem with the hot tub not heating and they sent someone to fix it right away! The water does have a slight smell but nothing unbearable. The bed is comfortable and the cabin is cozy. Only complaint I have is the porch light was out so it was kinda hard to see at night. I would rent this cabin again in a heartbeat!
We were pleased with the cabin overall but, there are a few areas that could use improvement. The WiFi is not very good. The mattress is worn and has a valley in the middle- lets just say it has had a lot of magic happen on it. As I read in a previous review the water does have a sulfur smell but, the smell is not overbearing.
The mattress on the bed was thin and not very comfortable. It would have been nice to have a washer/dryer available in the unit. It was relaxing and quiet and felt secluded even though it was footsteps away from other units. I highly recommend finding this cabin in the daylight hours as it could be tricky to find in the dark. Our navigation in our vehicle was not very helpful.
The cabin is small, it's just enough for 2 people no more. It was just the right size for my fiancé and I. We're from the city and the cabin had well water which is expected being in the country but it was almost unbearable smelling it at times. We bought a candle and spray to kind of mask the smell of the water. Neither of us had cell phone service, the cabin offered wifi but it didn't work. That was disappointing because we needed to go online to see what their was to do in Gatlinburg, buy tickets, etc but we couldn't until we got to the city. I've seen reviews about the toilet seat being loose, which it still is. That's an easy fix so not sure why nobody has done it. The check in/check out process was easy & the cabin was clean! Besides the water and the wifi not working, it was still a nice cabin and we had a good time!
The only things I found wrong with our stay was the door knob was not secure enough on the front door. The water has a horrible from it being well water, and the toilet seat was not secured. My husband had to fix it and tighten it down just so we could use it. And the bedroom needs to have some kind of tables on each side. I know there is not much room on either side of the bed but we had no where to put our c-pap machines.
the cabin was nice a quite and clean but it uses sulfur water so the water smelled like rotten eggs in the shower but other than that the cabin was great
Could really use a new love seat very very uncomfortable and broken down would of also been nice to have hair dryer had to go buy one
One of the rocking chair on deck was broke so couldn't set outside together but will say I reported it and they came and got it But all in all we had a very nice stay In would stay again if they replace the loveseat!
We enjoyed our stay with you guys. Upon our arrival we noticed the hot tub wasn't working properly. We called and the next morning the guy was here to fix it. We were very impressed with the prompt service you guys give your customers.
We enjoyed every minute that we was there We will definitely be using cabins usa again ..it was close to all the attractions and restaurants which was a plus!!
Amazing place to stay, the cabin was very clean and we felt at home staying there. We have already looked at dates for our next trip. The guy at checkin was amazing and super nice would recommend this place to anyone.
We really enjoyed our stay at Where the Magic Happens. The cabin was clean ,cozy,and very relaxing. I would recommend this for couples who need to relax and unwind. Thanks Cabins USA
The cabin was a very good size and met all our needs during our 4 day stay. Our cabin was comfortable and the staff was very helpful when we needed them. The hot tub was a nice way to end a day of hiking and exploring the park. We would stay here again. It is very convenient to Pigeon Forge and not too far from Gatlinburg or the park.
We only had a couple issues. First, when the water is on anywhere in the cabin it lets off a sulfur like smell. I'm not sure anything can be done about this but it should be noted. Second, the hot tub took about 3 hours to reach 95 degrees from 75 degrees (the temperature it was at when we arrived). Maybe this is typical but it seemed like a long time to me. Also the control pad was confusing at times but we were able to get it to work with minimal issues (outside of the time).
Very easy process to book a last minute trip for my husband and I. Great prices and super nice staff! Super clean cabin. Our only complaint was that the water smelled like eggs, but I believe that must be a common thing in the area.
Our cabin was very nice. We had well water and it smelled horrible. We were not previously told that which was upsetting and we had to go out and purchase water.
Great getaway for a couple. Clean, bed was comfy. It is a smaller cabin but great for 2 people. Attached to three other cabins by deck, but this location is on the end and we had plenty of privacy.
Very nice location - easy to get to and not far from town; just far enough to be quiet and secluded but only 5 minutes to town. We appreciated the Christmas decorations and fireplace - it was a very nice touch! I would recommend a doorstop for the bedroom door for convenience. I would have liked a washer and dryer but it wasn't an issue for this trip since it was short. The cabin was everything it claimed to be and was perfect for a couple getaway.
Even though the cabin is for 2 people it would still be nice to have a full size couch to relax on instead of a love seat. Also the bed wasn't the most comfortable, maybe a little better bedding would help.
Other than that the cabin was amazing and we look forward to staying with you again.
This is a great cabin for the price. It has everything you could possibly need. It is more secluded than other cabins we have stayed at. You can't see neighboring cabins from the deck/hot tub. We would definitely stay here again.
The cabin was cozy, comfortable, well decorated, and had a very comfortable bed, very nice deck area, a very cute siamese kitten that visited us on the deck with a jacuzzi and gas grill, and very nice televisions. It also has a dishwasher, stove, and all the utensils. There was no hair dryer, so be sure to Bri g your own. Another suggestion I have is that the water did smell very strongly of sulfur, so I would bring bottled water to make coffee, etc. Also, the cabin is a one level cabin, which is what we were looking for since my husband has problems with his knees. We did not realize that there are 23 rather steep stairs to go up and down in order to reach the cabin. If you do not have trouble climbing stairs, this is the cabin for you.
It was an awesome stay at the cabin we had the best time and enjoyed the cabin. We felt like we were secluded in the woods and it was wonderful. Would recommend the cabins to every one and we will stay again whn we come back to pigeon forge. Thank you all for making our stay awesome. It was our anniversary and we enjoyed it so much. Thank you again. Mr and mrs edwards
We very much enjoyed our stay at Where the Magic Happens. The only complaint (2) is the steps are hard to negotiate at night - no lighting. The other is we could not get the hot tub to change temperature to our liking - a little warm and would not go to a temp we tried to set. We would request this cabin again . Thank you for an enjoyable stay and for the ease of check-in and check-out.
The only complaint I have was the shower and kitchen water had a really distinct scent to it, almost sulfur-like. I’m not sure if that’s normal for the area or not since I’m not from here.
Everything else was so nice! Definitely would recommend. Loved the hot tub, the huge bed, and amenities in the kitchen.
This property was tucked away nicely but attached to other cabins. We were on the end so it was pretty private. The cabin was very nice and clean. Unfortunately the water had a continuous sulfer smell that wouldn't go away even after running it for a long time. The deck also leaned where the hot tub sat we were kind of uncomfortable sitting in it for to long. The kitchen utensils could use some updating but seemed to have everything we needed even a gas grill! Very happy for that! Just wish the water wasn't an issue.
I loved my stay here! There's a few things I think should be considered. More lighting on the back porch, and covering above the hot tub. It rained most of my visit and if I didn't have a canopy to put over the hot tub I wouldn't have been able to enjoy it.
This is a great little place for two people to get away the only thing that we did not like it did not have a washing machine and dryer. It did have the hookups for it but it was not there
"Where the Magic Happens" was awesome! My boyfriend and I were just looking to get away for a few days and this location was perfect, being just a little jog up into the mountain, tucked away from everything. It was just enough for what we needed and was so relaxing. We were surprised at how clean and bug- free the cabin was once we got there. Everything worked properly, except the handle for the dishwasher was broken off as well as the foot rest for one of the kitchen chairs. Neither one was a huge issue at all. We would highly recommend this place to anyone. Also, Express Check -in and -out was incredibly convenient and hassle-free! Thanks for accommodating such a wonderful time for us!
Company Response:
I am so happy to hear that you and your boyfriend enjoyed your stay in Where the Magic Happens! We here at Cabins USA strive to give each of our guests the best stay possible while vacationing in the Smokies. Thank you for choosing Cabins USA and we look forward to seeing you again soon!
The room was cozy. There was lacking in some supplies like corkscrew for wine. The dishwasher handle was broken and it was old and rusty. There is no internet/wifi available. The water is not filtered so be prepared for the sulfer smell. And lack in towels for a 3 day stay with no washing machine and dryer. The unit was super clean, comfy and the hot tub was great!! We enjoyed our stay a ton.
Company Response:
Thank you for taking the time to let us know about your recent stay in Where the Magic Happens! We here at Cabins USA strive to give each of our guests the best stay possible while vacationing in the Smokies. I apologize for the issues you experienced during your stay. Your comments have been forwarded to our maintenance department to be addressed. Thank you for choosing Cabins USA and we look forward to seeing you again soon!
I loved this cabin! It was a lot smaller than I thought but it was a great stay! We did walk in and the dishwasher handle was in pieces on the counter, but honestly, we weren't going to use it so it didn't bother us... although the it sucked somwthing was broke.... but really the only "problem" we encountered was the water. It smelled terribly of sewer. We called maitenence and Barry was very helpful on the phone. They sent someone out to check it out, and the smell went a way a lot, but was still there. We had to brush our teeth with water bottles we brought and didn't shower until the last night because we were unsure if the water was safe or not. After it still having a faint smell of sewer we called again and maintenance was very helpful and resolved the problem. It was a real bummer because it was a nice affordable cabin. The water was the only problem and I strongly suggest someone to take another look at it. It may have just been a fluke, but it was hard to not have water to bathe in or brush our teeth. Other than that this cabin is a great choice! If the water problem is resolved, then there is not a single thing wrong with the place! Great location to do everything in pigeon forge!
Our cabin was really nice ! We enjoyed the view . The cabin was cozy and clean. The cabin was easy to find and very private. We really enjoyed this place .
Company Response:
Thank you for taking the time to let us know about your recent stay in Where the Magic Happens! We here at Cabins USA strive to give each of our guests the best stay possible while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again soon!
Everything was clean and great, my only complaint is that there was no cover over the back deck. It rained and we were stuck inside watching tv, which we could have stayed home to do.
Had problems with the AC and they sent someone out in a timely manner. Will use Cabins USA again.
Company Response:
I am so happy to hear that we were able to take care of the issue with air conditioner. Our maintenance team works diligently to ensure our guests receive the best customer service in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for your review and thank you for choosing Cabins USA!
The cleanliness of the cabin was not the best. There were dead stink bug EVERYWHERE!!! Trash by the bed! The water lines smelled terrible when water was running. The cabin was a LOT SMALLER than expected!!
I am so happy to hear that you loved your stay in Where the Magic Happens!. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!
Was smaller than it looks. Took several walks in the woodsy area and found tics each time on us when we came back so dont go exploring unless youre prepared for that.
My least favorite thing was the sulpher water. I have bad gag reflex so it about killed me to shower. I bought bottled water and ice out so if its not something your used to or experienced before it might bother you too.
My favorite part were the peacocks we saw around. I thought they were pretty. The bed was comfy the tv was adequate and the hot tub was great.
I would use cabins usa again but i dont know that this cabin in particular would be one id book again, mainly because of the water.
I traveled to Smoky with my wife and 2-year old daughter in Oct. The cabin is clean, small, but with very good views. It is a good place if you want to find a peaceful place to refresh yourself. I would strongly recommend it if you are tired of hotel accommodation.
It was great! Easiest check in and out I've ever experienced. The cabin was spotless and had everything we needed. My husband and I had our two year old twins and after blocking off the entrance to the deck from the front, we were completely comfortable cutting them loose to play. There are no inside steps and that was one thing we really looked for and the deciding factor in this cabin. The only complaint I would have is the blinds on the sliding door were messed up and a few broken. Great stay overall!
Company Response:
I am so happy to hear that you and your family enjoyed their stay in Where the Magic Happens. We here at Cabins USA work hard to make sure that each of our guests have the same great stay you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please let our reservationists know you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!
The cabin itself was very clean and and well setup. We had a problem with the hot tub not heating. I called it in the first morning of our stay before we left to explore the mountains. When we came back that evening, it was fixed. The service was great and we really loved the entire experience. If we return to visit, the only thing I would like to change is finding a location a little more secluded but there is NOTHING wrong with Cabins USA. Great company and fabulous customer service! Don't miss out on the best way to visit the Smoky Mountains! I would definitely say that Cabins USA is the creme de le creme of Tennessee!
Company Response:
Thank you for taking the time to let us know about your recent stay in Where the Magic Happens! Our maintenance department works hard to take care of any issues which arise. When you are ready to stay with us again, please let our reservationists know you are a return guest for an additional discount. They will also be more than happy to help you find a more secluded cabin.Thank you again for your review and we look forward to seeing you again soon!
Great place to stay. It was perfect size for my girlfriend and I. Very clean and well kept. We will definitely continue to use cabins usa for all our trips to the mountains.
Company Response:
Thank you so much for your kind review! Our housekeepers work hard to make sure that each of our cabins are thoroughly cleaned and fully stocked so all you have to do is walk into your cabin and start relaxing. Definitely give one of our reservationists a call when you are ready to stay with us again! They are always more than happy to help you find the perfect cabin. Thank you again for your review and we look forward to having you as our guest again!
Loved the cabin. Check in was made difficult since no one told us to go to Cabins USA and not Kimble rentals. Wasted about half an hour of the check in process. Other than that everything was top notch.
Company Response:
Thank you for your review. We apologize for any confusion in regards to what office to check-in at. We have recently taken over management of all of Kimbles cabins, and check-in will be at our Pigeon Forge office right next to the Titanic. Please always feel free to call our office with any questions you may have. We hope to hear from you again very soon.
I am used to staying in a 2 bedroom cabin so I was not sure what to expect with this one. However, I loved it. It was little in comparison to other ones but it was the perfect size for two people. The location was great, not too far from town but you still felt like it. There are other cabins around this one but there is still privacy. You feel like no one is around. Loved the faux fireplace and living room layout. Very cozy for a couple days in the woods. I wish the bedroom had curtains just to block out the sun early in the morning but other than that I was very pleased. Loved the Christmas tree too.
Everything was nice it was a but smaller than we thought it would be and also we where very disappointed in the fact that both blinds in tge living room as well as the screened door and the coat rack where all broken. We couldn't close the blinds in the window in the living room at all. We paid good money for the cabin and as far as I'm concerned anything that was broken should have been fixed. The screen door was also broken as well. Our goal was to relax which is what we did.
The property was a little smaller than i had imagined but it was nice and clean. I think in your advertising you should make well people well aware of how close the next unit is and that their porches are ajoining. The people in the unit next to us were sitting in the rocking chairs between the units talking until about two am and we could hear their voices very clearly since the chairs were right outside the bedroom window and it kept us from sleeping. Had this been in your cabin description i would have paid more to get a seperated cabin.
The check in process was very easy and went smoothly as did checkout. The office was easy to find on the parkway. Our cabin was the perfect size for my husband and I. It contained everything we needed for our stay and the price was unbeatable. Norma, the cleaning lady was still there when we arrived around 315 but she was very nice and friendly and finished up within a half hour. The cabin was spotless and was located just a few minutes from the parkway. I have already recommended Cabins USA to my friends and family. We will definitely stay here again on our next trip to Pigeon Forge.
This was not a bad cabin...there was some issues with the blinds..my husband had to fix them several times,
i would recommend to have some kind of non slip pads in the bath tub it got very slick. there was no stand in the bed room we used a bar stool and also we used the rocker on deck for a comfortable chair in livivng room. maybe also have a step stool or something for the hot tub...hard to get into. i recommend your company all the time to my friends and family. as a matter of fact one of my friends is down there this week. mr and Mrs Creamens.
we have stayed with you all for several yrs........keep up the good work
Company Response:
Thank you for your review. We appreciate all your feedback on your stay with us. We will have all the issues reported to the correct departments. We appreciate all your recommendations. We look forward to seeing you again in the future.
My husband and I stayed here 3 nights and it was great! We used the hottub every night it was wonderful! We also used the grill and it worked just fine! It would've been nice to have wifi but we will definitely be back anyways!
This cabin was perfect for what I was looking for. We needed a place hidden a little in the woods for a quiet weekend for me and wifey. Everything was clean and everything worked properly. The hot tub was awesome and very clean as well. Wouldn't stay at this cabin for a week. But perfect for a romantic weekend getaway!!!