with not pet friendly, private pool, outdoor covered hot tub, 2 king beds, 2 level cabin, bbq grill, deck, electric fireplace, game room, wifi internet, jetted tub, pool table, washer/dryer
The cabin was amazing. The scenery was beautiful. The road getting to the cabin was challenging, definitely arrive before night fall. It is a one lane road and very steep. The indoor pool and hot tub was great. The shower doors on the first level bathroom were off track, my husband had to fix them. My husband was unable to get the theater room to work. The cabin could use a new dishwasher as it does not clean the dishes at all. Also the skillets in the cabin are warped, could use new cookware. The arcade game was absolutely great with all the atari retro games.
Would highly recommend this cabin.
Can you please add some exterior lights to the parking area/front door? It is hard to see when entering the cabin at night and the exterior lights on that side of the cabin aren't able to be turned on, or the light switch for them is just extremely hard to find.
The cabin was beautiful with a beautiful view! When we arrived to the cabin it took us quite a while to get inside, we had to pull the door shut more to get it to unlock, this happen the whole stay. Upon checking out we loaded our vehicle and realized we left lights on. We tried to go back in and the door would not open. It was 5am so not close to check out time. The key pad wouldn't light up and it was frustrating. Good thing we did not forget anything. The cleanliness was not great at all. Dust EVERYWHERE and bathroom cabinets had built up dirt/dust that had been there for awhile. The side of the tub in the bathroom was nasty and black. I wiped it off and it was better so it was just not being clean. The shower wasn't the cleanest either. There was the worst odor coming from the kitchen sink, it made me gag. I tried dish soap and even dissolved a dishwasher pod hoping that would help and it did not. Under things hadn't been cleaned in months it looked like. We looked under the bed and bed side tables to make sure we didn't lose anything and the amount of dead bugs was gross.
Honestly I loved the cabin,, i thought it was a new built cabin, I was shocked to find out it was 10 yrs old.. there was a maintenance issue that was not brought to anybody's attention until I found it.. I called the office and I was told give them 10 minutes somebody will be on their was.. well 30 minutes or so the maintenance man showed up, showed him the issue and he worked on it..
The only reason I had a issue for my self was about the mattress in the bedroom.. that thang seemed to be 10yrs old.. but I recommend that it be changed..
The advice I will leave for anybody,, if you find a issue call the office and get it taken care of,, if you break or mess up anything you didn't own . Do leave it for someone else to find and deal with.. this cabin was outstanding and had enjoyed it..
Great service, I got all my questions answered and the people were great. The location of the cabin was amazing. The amenities where great. I will be booking with Cabins USA again.
The Home would have been a 10 however it was not clean. The pool is NOT heated its located in a Warm room where the heat constantly kicks on and off however the water was freezing and kind of dirty. The hot tub was very dirty! No welcome baskets or notes for guest, no updated appliances and the dishwasher did not work and was dirty. Our grill was broken, when asked for a replacement it was no problem they sent over a gas used grill that was gross and half worked so we went and bought our own grill. The staff was very nice and professional they just may need to hire a different cleaning company. If it was clean I would definitely book this cabin again it was very nice just dirty.
What a great property! The kids loved the pool! It was clean and plenty warm, even when cold enough to be snowing outside! The hot tub was clean and worked perfectly. It even had a cover assist bar - awesome! We took in a couple of movies in the theater room - the back row could stand a bit more space to lay the seats back but it worked well enough and was plenty comfortable. The view was fantastic - it was magical waking up in the master bedroom upstairs with that view with falling snow! The pool table was in good shape. We didn't utilize the kitchen cooking amenities but used DoorDash due to the proximity to Pigeon Forge. The dishwasher didn't seem to be too effective. The drive up wasn't too bad at all - lots of twists and turns but nothing daunting, sans icy conditions. My only real complaint was that all 3 level thermostats were set to 54 deg (one is Cool mode!) when we arrived at 9PM, and it was 32 deg outside so it took awhile to warm up. The gas fireplace in the living room and the warm pool room helped during that time, though, and the cabin stayed plenty warm at 68 deg or so the remainder of our 3-night trip. We will definitely try to stay in this cabin again!!! Thank you!
The booking, check-in and check-out process was very easy and the staff were all great and very helpful. There was a leak noticed the first night and we called and there was a maintenance man there the next day. The cabin is at the end of a dead end. The view was fantastic and the cabin was very comfortable. The showers have dual heads which were great. Only complaint about the kitchen was it only had a normal coffee pot instead of one that uses k-cups, not a big deal. The game table has a ton of game to choose from to play, only complaint is that one of the joy sticks didn't have a know to control with. Pool table was nice, the room just didn't have a lot of room to play again not a big deal. The decor was very nice and not overbearing with gatlinburg or bear stuff like most we've been in. The movie theater was very nice, it had a smart TV with streaming options and a DVD player. The main living area also had a DVD player in it. The pool was very nice but had the biggest complaint for the cabin in the fact that the water was very cold. The room was very warm but the pool is NOT heated so be prepared for cold water. The hot tub was nice but wouldn't get hotter than 100* and the jets weren't very strong. But it was still nice. We will definitely be staying with Cabins USA again.
The cabin was perfect. I didn't expect it to be up so high but it was fine once we were in the cabin. I really think the cabin was too perfect to have low budget cooking appliances. But we made it work and I'll definitely book again.
Very nice cabin, but several issues. Cabin was very poorly stocked. Didn't even have coffee filters, salt and pepper, or any soap. Pool was very cold. Fireplaces weren't operable and the maintenance guy didn't come out to turn them on until late afternoon on our last day. Would probably look at a different cabin next time.
Cabin was beautiful!! A few things were not so good, dust everywhere, hot tub was brown we stayed cause of the hot tub, drinking glasses were dirty, very dusty like it never gets dusted, cob webs everywhere. Don't get me wrong very nice cabin and we will stay again just need to be more initiative on these things.
Beautiful cabin with an amazing view. I love seeing the lights from the cabins across the way. You have to pay close attention to the directions they give you or you may get a little confused the first time you go up. The living space is gorgeous and comfortable and the kitchen is well stocked. I was able to make any meal I wanted to. You have to be very intentional while shutting the fridge door or it may come open. The pool was on the colder side but not obnoxiously so. it did not keep our kids from spending hours and hours in it. They also loved the theater room . We had no issues using it. The hot tub was clean and worked perfectly. The room that the pool table is in is small and that will affect game play but it was not a big deal to us. The kids were obsessed with the arcade. So many games to choose from. While the main spaces were clean and tidy, I felt the cabin was due for a deep, detail clean. (Spider webs in the high corners, dust, smudges on the windows that are not easy to reach , etc..) if you require a firm mattress, you will most likely not be comfortable in either bed but the downstairs one was a little bit firmer than upstairs. My family had no complaints about the beds though. pre check in was super easy and we were able to just go straight to the cabin. We just had to send a text to check out. You can hear the train from Dollywood in the distance and I just loved that . Super close to Dollywood, super close to pigeon forge and the parkway to Gatlinburg. Once you get the hang of the roads, it's very easy to avoid the crowded parkway all together if you wanted to. We had a wonderful time and our kids are already asking when we can go back to Scenic Mountain Pool. I think some tune ups here and there and I would give it a 10/10.
We enjoyed an awesome experience in the Scenic Mountain Pool cabin. This is cabin is beautifully decorated. After being back home, I have already started sharing with my family and friends how they should check out Cabins USA for their next vacation.
A very special thank you to Stormy for making our stay very enjoyable. Stormy was available to us throughout our stay to address all our questions and concerns.
We were not able to use the movie theater because the dvd player didn't work and internet service was slow, the pool was very cold because pool heater didn't work
This cabin is very nice. I liked that it was at the end of the road so we had lots of privacy. The drive up was nothing that we didn't expect being on a mountain. The hot tub and pool were clean. The view is nice. I gave cleanliness an 8 only because there was a lot of dust and cobwebs that needed to be cleaned. And the water pressure was awful. Other than those small things this cabin was a great place for a weekend away with my husband!
What a wonderful stay! Our cabin was clean and luxurious with everything needed for a great stay. Our 11 and 13 year old daughters enjoyed the indoor pool the most and spent hours in it! We loved the hot tub and gorgeous views too. The couches, beds and chairs were all comfortable and being middle-aged, my husband and I enjoyed the "old school" arcade game in the living room! As a special treat, we even saw a huge black bear right outside our cabin on our last day there...we got some great pictures! Thanks Cabins USA, looking forward to our next stay with you.
This cabin was absolutely beautiful! But there were some downfalls to the cabin as well. For one thing the picture of the front of the cabin is very deceiving, it is actually Photoshop! It shows that you have a lot of driveway in front of the cabin but that is not true the driveway is very small. Also this cabinet is high up in the mountains, try to get there early in the day, and not at night. We came in at night and it was very frightening to go up the steep curves and sharp turns of the mountain. Another thing is that the pool is not deep at all. If I would have known that it was only 4 feet I would've just got a cabin with just a Jacuzzi. But other than that the experience was amazing and I will use Cabins USA again!
Overall the best cabin I've experienced. I've stayed at larger cabins that resemble mini mansions, cabins with much larger pools. But as far as a cabin with the total complete package... this was that. It was the most clean, the most comfortable bed, the water pressure and water temperature was perfect! The large smart TVs. We were absolutely pleased.
Upon arrival, checked everything over, found a few broken pool cues, the pool was broken and couldn't get anything to work on it. Went to check out the hot tub, and water was pouring out from under the cover. Somebody stuck a hose in it and left the water running so once the cover was removed it got worse, the water was green as well and the hot tub didn't work either. The Cabin was gorgeous and we are ready to go back, but the pool was theain draw for the Mrs and it was a let down unfortunately.
We enjoyed this cabin. It was one of the best location we have stayed at on that side of town. However, for the price I do think things need to be upgraded and attention to detail when paying so much for a cabin per night.
Pool sticks were broken in half upon our arrival, couldn't all play. The refrigerator door doesn't close properly so if not mindful, things won't stay cool. First floor shower door doesn't slide. Beds were probably one the most uncomfortable out of the cabins we have stayed at. Millipedes were everywhere the last day. Crawling on the floors and walls in the basement. Hot tub had an Error code displayed on the screen when we arrived and wouldn't stay hot.
I do think things need to be checked and in working order prior to guests arrival. However, we loved the private layout and location of the cabin.
The road to this property is very curvy and some places are steep has big drop off's and no signs or guard rails. The main thing we wanted was hot tub and indoor pool but the hot tub smelled like rotten eggs we couldn't get in it smelled so bad that was a big disappointment. The pool smelled like aquarium water and a little dirty the liner had a lot of black stuff on it. The arcade game didn't work. The theater we could never get the theater tv to work kept showing error so couldn't watch movie. No directions. We called for 2 days and was told both days that someone was coming to fix it but never showed up and the third day someone finally came and fixed the arcade game but the hot tub still smelled like rotten eggs. Other than all of that it was a really nice place. If you are going to pay that much money everything should be working as advertised. If they would fix the hot tub and pool I would stay there again.
The cabin was clean and everything (wifi, hot tub, pool, appliances, air conditioning) worked as it was supposed to. Express check-in and check-out were a breeze. The view from the cabin was breath taking. As others have mentioned, the road leading to the cabin is dangerous in spots. Go slow around the corners and take your time. Upon arrival you will need to call for the wifi password and code to unlock the pool door (not a big deal, it's for safety reasons that I understand) I just thought I'd give a heads up to the next person so you don't spend time searching. The cabin is located centrally to all the fun spots you could imagine. It was a great family trip!
We loved our stay at Scenic Mountain Pool. We LOVED the private indoor pool (especially because we had rainy/cold weather all weekend) and the kids were so sad to leave when it was time. The drive up to the cabin was a little scary the first time because the roads are narrow, windy, and there are lots of blind curves but that is to be expected when you're up in the mountains. Once we got familiar with the way in/out, we were more comfortable and just drove slowly and carefully. The cabin is gorgeous and so big! It sleeps six but there is a ton of space. The pool is fantastic. Not large, but big enough for a few people to comfortably swim. We loved the secluded location, full kitchen, large windows with lots of natural light, and the movie room was a bonus too! I did have to call to get the WiFi password as it was not included in any of our documents but it was a quick and easy call to the main office for that. We had one minor maintenance issue while we were there which we reported and got a quick response. Customer service was fast and friendly. Overall, we had a great trip and will definitely come back again!
Beautiful location scenic views and plentiful amenities. Located on the end of a dead end road this property is secluded and quiet. We really enjoyed our stay and look forward to booking again.
This cabin is wonderful...My husband and I went on our Anniversary everything was clean with amazing views of the mountains...We are most definitely coming back next year!
This was the best vacation ever. We took kids for one of their birthdays and we had an amazing time. If I could do it all over I would. The pictures doesn't help because everything is better in PERSON!!!!!!
I did express check in so I got a email with the door code. The code did not open the door when we arrived. It took 30 mins to get someone on the phone, they didn't seem concerned about my inconvenience. It was very hot outside and we had to wait an additional 30+ mins for someone to unlock the door. The road is very narrow and curvy. It takes a long time to get to main road making going out more of a chore. The cabin was very nice and clean. The pool was alittle smaller then I would have liked. You have to bring your own towels for the pool as well. The pool table room is very small making it difficult to play. Overall we enjoyed our stay and the cabin itself was nice when we finally got into it.
This property made our honeymoon everything we could have imagined and then some! Every room was well decorated and had a super safe and comfortable feel on the property. The sheets, pool and hot tub were super clean, and I felt they pride themselves on maintaining the property. It was an amazing honeymoon and we will be back to either this exact cabin, but will be back countless more times to stay in other cabins USA cabins as well!
The cabin was awesome! Had an issue with the dishwasher. The only other issue was getting through to someone to tell them about the dishwasher. Everything was fantastic.
Our areas of concern:
Some areas were not properly cleaned, we found popcorn under movie room seats, several dirty areas and our silverware were not clean. We redid our own cleaning and dishwashing to start. We were stocked only with 1 towel per guest to start (6 total) 3 in each bathroom. The sofa sleeper bed is broken, it can easily flip inwards.
The property was as advertised. The Cabin was well furnished.
The alarm went off as checking in ....took over 90 minutes to get it resolved. Oven door was jammed ...did not know until tried to broil steaks around 6:30 ... did not get the door fixed until 8:45.
Hot tub was dirty... in looking at past reviews this is a common problem with this property.
Although I had to call for maintenance a couple of times both employees were very nice and helpful.
The property is wonderful it's just there were too many little issues that should not of happened.
I would of rated cleanliness excellent had it not been for the hot tub. The rest of the property was spotless. ...but you do not want algae in your hot tub.
This cabin was absolutely amazing, so beautiful and the amenities are perfect. We had my daughters 16th birthday there with a few friends and it couldn't have been more fun! The pool was a perfect temperature. The hot tub wasn't the cleanest I've seen but wasn't disgusting. We still used it lol
The only suggestions I have are that they need a booklet on how to work all TVs, couldn't get downstairs bedroom tv to work, have codes for pool in there because we had to call company to get that, and the outside fireplace didn't work and the one in the living room needs to be looked at. The door knob to go out on deck from living room is broken, you will get locked out if they don't fix. Happened to us a couple times. Also only 2 rolls of toilet paper even though there was 3 bathrooms and no paper towels were left which was listed to be there. Also could use a couple more blankets because the blanket provided is to small for bed. Dispite these minor things we loved this cabin and would definitely go back!!!
Just a few things.....the water in the hot tub was green so that was kinda gross. Also it is supposed to be a 6 person cabin and there were only 5 forks in the place......??
The only bad part of the cabin was the hot tub. We have kids & they love to get into hot tubs but we would t let them. The water was a brown color & the water line looked like someone had wiped feces all over it. It really needs to have a thorough cleaning.
This is one of the nicest cabins we have rented. The view is stunning. The floor plan is convenient. The beds are very comfortable and we were given lots of towels. However, there were issues. The ice maker is shut off, there are no coffee filters and kitchen towels and products are very limited. There is an outside dining table but with temperatures in the 90’s we wanted to eat inside. There is no family dining space inside. The main sitting area has enormous chairs and an uncomfortable couch so it was hard to watch TV as a family. There is a movie room downstairs but we prefer our family evenings to have snacks so we like to be near the kitchen. There is no storage on the main floor for clothing so we spent a week with our suitcases sitting around the living area. The glass door of the main floor bath is off the rails. The biggest issue was the amenities. We specifically rented this cabin for the pool and hot tub. The pool was unacceptably COLD and needed to be filled. We called and were told the heat for the pool and the fireplaces is not turned on until October. We were there in mid September. The hot tub was 107 (too hot) and pretty grubby and rust stained. Had the amenities been well maintained and in useable condition this cabin would be a diamond at an affordable price. Because we couldn’t use the amenities as we had planned, we feel some refund is in order.
The cabin was beautiful and clean. The drive to the cabin was a bit scary, but overall the family and I had a great time. Very impressed with how easy the check in and check out process was. If we had any questions Cabins USA was very quick to respond.
Me and my family came to stay in here for the first time last weekend, and OMG!!!! The. Scenic Mountain Cabin was everything that was shown on the pictures. It was very relaxing and peaceful. Only thing that was a nuisance was the ladybugs they were everywhere.
It was my daughter's 13th birthday sleepover and she said she had the best birthday ever..We'll most definitely be back.Thanks CabinUSA for such a beautiful first time experience with our visit to a cabin in the mountains!!! We loved it!!
The cabin was exactly as pictured. We had s great time. Anything we needed or questioned Cabins USA responded in a timely, courteous manner. I will be back and I will book through this company.
We just rented this cabin. Let me for warn anyone renting this.....the final stretch of roads up to this are DANGEROUS. It is ONE LANE , and the road is Twisty , with several hair pin curves, and you CANNOT SEE if anything is coming until it is Too Late. We were almost hit Twice by Construction Guys FLYING DOWN THE HILL after 5:pm. There are several cabins being bulit up here , due to the fires in this area. Cabins USA and the Owners need to address this before someone gets hurt or killed . We learned to BLOW OUR HORN as we drove to our cabin, and made sure we were back BEFORE DARK.
This cabin is BRAND NEW as of June, and it's very beautiful. There is No Dining room area, only a small 2 seated pub table and the breakfast bar has 4 pub chairs ( might make it bad for small kids ). The pool is NOT HEATED, it is warmed by the ROOM ITSELF , by a heater on the upper wall that is controlled by a REMOTE. We rented this for the pool, and the water was TOO COLD because the heater is stuck on 76 degrees, and the remote was MISSING....no way to warm it. Maintenance was called and he came, and said YEP....too cold and Remote is gone, and never got us one, so we just used the hot tub at night. I informed CABINS USA and ask for our POOL FEE BACK, which they agreed to refund. Hopefully with this cool weather now the Remote is replaced for other renters. Also, it has a Charcoal Grill not GAS, and the grill is out in front on the side area of parking lot..... Definitely didn't like that. There was also a yellow 50 foot extension cord laying in the kitchen floor when we checked in. The maintenance man said previous tenant had issues with breakers shutting off in rooms, and this was used . Shouldn't of been laying out for us to trip over, and the issue should of been fixed before rented out again and cord removed. Again, cabin is VERY BEAUTIFUL.
We had a wonderful time at this property! There was one problem. I am a cpap user. I slept in the main floor bedroom, or a least that was the plan. However, the breaker for that room must have been going bad. It kept switching of during the night. I ended up sleeping on the couch in the living room all three nights.
Overall pleased with the cabin, the view and what's provided. Only things that could have made the stay, better. As we've stayed there 10 months ago and said the same, kitchen sink still leaks and have to find the correct weird angle to shut the water off from dripping all the time. The smell of urine from around the upstairs bathroom. The dehumidifier downstairs was not working and water was all over the floor from the humidity from pool. When walking on the tile was very slippery. As damage to the pool table and small arcade could happen. Not to mention mold in the wood cause of humidity. Not sure if the porch was built as a down slope or has just settled but the railing is unsafe and not attached on one side. Causing a major safety concern for small children. But other than that, it's a awesome place. That's why we've booked it twice in a years time.
Folks would like to be warned of the road to the cabin I firmly believe if it had rained we would not have been able to make it to the cabin in our van.
We did have a maintenance issue which the staff did address the day of the occurrence, however the tech did not show until 10:00 at night without any warning that he was coming.
Company Response:
Thank you for taking the time to let us know about your recent stay in Scenic Mountain Pool. We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. I apologize you were not notified our maintenance man was coming to your cabin. Your comments have been forwarded to our maintenance manager to be addressed. Thank you again for your review and thank you for choosing Cabins USA!
Cabin was lovely with plenty of amenities. Loved the large hot tub pool. Only complaint is water coming from faucets it smelled of Sulphur and parking is tight.
Company Response:
Thank you for taking the time to let us know about your recent stay in Scenic Mountain Pool! We here at Cabins USA work hard to make sure each of our guests have the same great stay you enjoyed while vacationing in the Smokies. Thank you for letting us know about the issue with the water. Your comments have been forwarded to maintenance to be addressed. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!
The cabin was lovely but the air conditioning did not cool the living/kitchen area in the 90 plus temperatures. The doorknob came off and Cabins USA responded almost immediately. The maintenance man was great. The location is a bit hard to get to and we were almost hit twice while coming in by cars coming out that were on our side of the road and traveling too fast. The front of our car was missed by inches on one occasion. Not everyone understands driving on winding country roads. Not Cabins USA's fault but important to know. Never rented a bad cabin from this company and they have always been clean.
Company Response:
Thank you for taking the time to let us know about your recent stay in Scenic Mountain Pool. Our maintenance men work hard to ensure each of our guest's concerns are addressed as quickly as possible. Thank you for review and we look forward to having you as our guest again!
we loved this cabin it was very clean and nicely furnished, the hot tub and swim spa were great , we liked the location short drive to pigeon forge . we cant wait to go back, staff was great too.
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!
Pool was smaller than expected. Smoke alarm was chirping when we arrived. Called office and was told we could drive down the mountain to the main office and get new batteries. Batteries in tv remote needed replaced too. Driving up the mountain for the first time at night is not ideal. Very narrow roads and not lit so it was hard to see
I really enjoyed the cabin , and I will be back soon.
Company Response:
I am happy to hear that you enjoyed your stay in Scenic Mountain Pool! When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to seeing you again soon!
Amazing cabin!
Great staff.... Thanks Amanda and Terri
Company Response:
Thank you for all of your kinds words! Our employees appreciate being recognized for their outstanding work. Everyone at Cabins USA work hard to make sure that each of our guests have the same great experience you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please let our reservationists know you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!