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Guest Reviews

Featured Property Photo
5 Bedroom, 6 Bath, Sleeps 14, Cabin Rental
with 3 level cabin, 4 king beds, 3 queen beds, bbq grill, deck, gas fireplace, game room, hot tub, wifi internet, jetted tub, pool table, wooded view, non smoking, washer/dryer
Overall Rating: 9.4 / 10

1 of 80 Guest Review

Guest Rating: 8.7
Diane G.District Heights, MD
Stayed on 12/21/2023
Ratings:
Booking: 10
Staff: 7
Cleanliness: 10
Check In: 10
Value: 8
Comfort: 8
Check Out: 10
Amenities: 10
Location: 5
Would Recommend Company: 9
Would Recommend Property: 9
Guest Comments:
The cabin was great, there were just a few minor items that were not operating-
TV in queen size room on 3rd level
TV in kitchen
Ice maker
The cabin was very spacious and suitable for our family Christmas.

2 of 80 Guest Review

Guest Rating: 10
Amanda S.Birmingham, AL
Stayed on 12/15/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

3 of 80 Guest Review

Guest Rating: 10
Veronica W.Clarksville, TN
Stayed on 09/22/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Absolutely wonderful experience!!! Check in was easy (code entry) Check out was at my finger tips. Cabin was exactly as described. Amenties are all as described. My entire family was pleased. Great distance from all attractions.

4 of 80 Guest Review

Guest Rating: 9.4
Rhonwyn R.Eva, AL
Stayed on 12/19/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 9
Comfort: 10
Check Out: 9
Amenities: 7
Location: 10
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
This is a great house in a great location. The rooms were spacious, the decor was nice. We thoroughly enjoyed our time at Elk Horn Lodge.
The two large Christmas trees were beautiful and added to the spirit of the season and were a super nice touch.

There were a few issues that were rather minor. Only two wash clothes in the main floor bathroom but about 10-12 towels. Other baths had more of some items, less of others. The upper bedroom, on the left after ascending the stairs, did not have a bedspread or comforter, just a blanket. The washer would not spin out the towels in the final rinse. It sounded as though a bearing was failing but I don't think that is what kept it from spinning.

One thing that would be helpful is some written instructions about the garbage. The garbage cans were full when we arrived. We didn't know to call for pickup. When we about ready to leave I called the office and a garbage truck was at the house within minutes. If we had known we had to call for pickup we could have done this the first day. Question: Why doesn't the cleaning crew report the need for a pickup of garbage when they clean the house? This is a minor thing but could be easily corrected for future guests.

Another minor issue but a noticeable one is the fact that some light fixtures/lamps needed bulbs. The large clock In the living area was stopped. Had been for a long time because the battery had split and corroded. I put a DG batter in it and it worked perfectly. I also repaired a broken door on the main bath lavatory cabinet. No big issue, just not what you would expect from a top-flight rental.

Not trying to be picky. Really just want to help you and future guests have the best possible experience. We had a great time and enjoyed the house very much. We would book again.

5 of 80 Guest Review

Guest Rating: 9.7
Kimberly B.Kings Mtn, NC
Stayed on 12/03/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 9
Comfort: 10
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The Elkhorn Lodge was the Perfect space for our Family. The 5 bedrooms and 5 1/2 bathrooms is the main reason we booked it. lots of space and the Christmas Trees were a nice treat!!! There were a few issues during our stay like no heat in the lower level, we called in and was brought space heaters for the night then they came out and fixed it for the remainder of our stay which was great. The water at the kitchen sink would only run for about a minute then it would go off?? We would have to wait a couple of minutes and try again??? Not sure what was going on there?? Also we needed to wash a load of laundry and the washer would not drain and spin??? So I had to wring them out by hand then place them in the dryer?? I don't know why it would not finish the load , we tried resetting and everything? oh well, we enjoyed our stay even with the bumps in the road it was a beautiful cabin. Thanks

6 of 80 Guest Review

Guest Rating: 7.9
Tamekia D.Skokie, IL
Stayed on 10/22/2020
Ratings:
Booking: 8
Staff: 9
Cleanliness: 9
Check In: 7
Value: 8
Comfort: 8
Check Out: 7
Amenities: 9
Location: 6
Would Recommend Company: 8
Would Recommend Property: 8
Guest Comments:
They only provide you with two garbage bags for your entire stay. We stayed three nights and it was 10 adults in this cabin. So please bring extra if you plan on eating PLUS making sure the cabin is clean prior to leaving. The lower level was very chilly and we could not figure out how to turn the temperature up. One of the pots had a string on the handle to keep it together. Wine refrigerator did not work and one of the drawers in the refrigerator was broken. Please be aware that the road going to the cabin is a two way street. The street is VERY small with no street lights on it. So please be careful and try to arrive/leave when it's light outside so you are aware of all the curves/inclines and the locals that drive on the road.

7 of 80 Guest Review

Guest Rating: 10
Genarria P.Greenville, SC
Stayed on 10/08/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Went with a couple of friends to Gatlinburg for my 26th birthday. First trip to the mountains so I was pretty excited! Everything in the cabin is EXACTLY how you see in the pictures, if not better. No false advertising! Everyone was well accommodated, very clean and well prepared for us to come and stay! I would highly recommend Elkhorn Lodge!

8 of 80 Guest Review

Guest Rating: 9.3
Michael S.Madison, AL
Stayed on 09/24/2020
Ratings:
Booking: 9
Staff: 9
Cleanliness: 8
Check In: 10
Value: 10
Comfort: 8
Check Out: 10
Amenities: 10
Location: 9
Would Recommend Company: 10
Would Recommend Property: 9

9 of 80 Guest Review

Guest Rating: 9.0
Teddy L.Laporte, IN
Stayed on 07/26/2020
Ratings:
Booking: 8
Staff: 10
Cleanliness: 1
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The cabin is absolutely beautiful. The staff and booking process was super easy. I did have an issue with cleanliness that I don’t want to put in writing but if you would please call me I’ll be more than happy to discuss that issue. Overall wonderful experience and will continue to book your properties

10 of 80 Guest Review

Guest Rating: 10
Reshanda H.Riverdale, GA
Stayed on 07/22/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

11 of 80 Guest Review

Guest Rating: 10
Khadijah C.Albemarle, NC
Stayed on 07/15/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

12 of 80 Guest Review

Guest Rating: 8.1
Nicole B.Jesup, GA
Stayed on 06/14/2020
Ratings:
Booking: 8
Staff: 7
Cleanliness: 8
Check In: 5
Value: 9
Comfort: 9
Check Out: 9
Amenities: 9
Location: 9
Would Recommend Company: 7
Would Recommend Property: 9
Guest Comments:
The cabin was amazing!
It was a full family vacation with grown children to small children and the cabin worked perfectly for all of us. My only complaint is i did not notice until we got to the cabin that my email did not have the lock key code. We sat outside for about 45 minutes trying to contact someone, left numerous messages and tried multiple numbers to get the code. The neighbor even tried calling the owner of the cabin. After finally getting through and receiving the lock code we did get in but no response from cabins usa from the multiple messages on multiple lines until three hours later to ensure we got in. Luckily this was our only complaint for our visit. I would recommend the cabin many times over.

13 of 80 Guest Review

Guest Rating: 7.7
Tara M.Burlington, KY
Stayed on 04/30/2020
Ratings:
Booking: 10
Staff: 7
Cleanliness: 5
Check In: 7
Value: 7
Comfort: 6
Check Out: 10
Amenities: 9
Location: 8
Would Recommend Company: 9
Would Recommend Property: 7
Guest Comments:
We got to the cabin right at check in time and the code we were given was incorrect so we had to wait an extra hour to get into our cabin. The cabin was in a nice location but an extra 20/25 min drive to downtown gatlinburg which isn’t bad. We were close to liquor store and grocery store! The cabin itself definitely needs some updating in the mattresses and pillows. I recommend bringing your own pillows! The cabin wasn’t the cleanest. Food splatters on picture frame near kitchen, the ceiling leaked in the kitchen if someone used shower in the gray Paris room on top floor, dishes in the cabinets weren’t cleaned thoroughly, No extra chlorine Tablets for hot tub, kitchen utensils are unorganized. I wasn’t too thrilled with this cabin to be totally honest.

14 of 80 Guest Review

Guest Rating: 9.2
Angela M.Henderson, NC
Stayed on 03/27/2020
Ratings:
Booking: 9
Staff: 9
Cleanliness: 7
Check In: 10
Value: 9
Comfort: 9
Check Out: 10
Amenities: 9
Location: 9
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The Elkhorn Lodge was a beautiful cabin. Very large...we had 5 couples and it was room enough for everyone to have their own private space. My only concern was that it was little dusty and could have used some more cleaning. Also a few more items like dish detergent, trash bags, paper towels, etc. Otherwise it was a great place and we plan to come back again.

15 of 80 Guest Review

Guest Rating: 9.4
Ronnie T.Franklin, TN
Stayed on 03/18/2020
Ratings:
Booking: 9
Staff: 10
Cleanliness: 10
Check In: 10
Value: 7
Comfort: 10
Check Out: 10
Amenities: 9
Location: 9
Would Recommend Company: 10
Would Recommend Property: 9

16 of 80 Guest Review

Guest Rating: 9.4
Aaron R.Ellenwood, GA
Stayed on 01/31/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 9
Comfort: 9
Check Out: 9
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
We had the time of our lives at this beautiful cabin. It’s location and accessibility was great for getting out and about. The representatives were very cordial and helpful. The other four couples that joined me and my wife were very impressed with the layout and furnishings of the cabin. We are very interested in revisiting this particular cabin again, in the very near future. From start to finish, checking in to checking out, the process was enjoyable and smooth. Thanks for everything CabinsUsa, God Bless!!!

17 of 80 Guest Review

Guest Rating: 9.8
Vickie D.Clarksville, TN
Stayed on 08/30/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 9
Value: 10
Comfort: 10
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Absolutely amazing cabin and a wonderful experience. We did not have trash bags ,but luckily I had brought some as well as extra toilet paper and paper towels. Not enough was clothes or dish towels but hey, I could look past all that. The cabin was gorgeous, very spacious. My only complaint was that I had to make a trip the next day to the Cabin Rental to sign a paper that clearly my husband could have signed as he was the one who payed the remainder of the bill and was on the "pick up" list and did pick up the code/instructions but other than those few things I cannot say enough good things about this rental. We will be back!!!

18 of 80 Guest Review

Guest Rating: 8.7
Erin W.Detroit, MI
Stayed on 08/18/2019
Ratings:
Booking: 10
Staff: 7
Cleanliness: 8
Check In: 10
Value: 8
Comfort: 9
Check Out: 10
Amenities: 8
Location: 9
Would Recommend Company: 9
Would Recommend Property: 8
Guest Comments:
Elkhorn Lodge was the perfect cabin getaway for my family vacation. Tucked into the wooded area of gaitlinburg but not too far from the strip. The cabin spacious and clean and had everything we needed from towels to plates.

19 of 80 Guest Review

Guest Rating: 9.4
Linda P.Tampa, FL
Stayed on 07/31/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 7
Check In: 10
Value: 9
Comfort: 8
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Overall the location, condition of our cabin and amenities were wonderful. However, the bedding in the master bedroom (first floor) needs to be replace. There was an odor of urine on the bedding, which I believe came from the mattress, and it was soft and lumpy. Besides that, it was a wonderful vacation and I will most definitely rent again. Thank you.

20 of 80 Guest Review

Guest Rating: 10
Tamieka T.Riverdale, IL
Stayed on 07/14/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Great place, lots of space for both adults and children. I will definitely stay there again. My only issues were centipedes in the basement area (be sure to bring home defense spray) and the grill was smaller than I expected. Otherwise, great choice for a fun-filled Family Vacation experience.

21 of 80 Guest Review

Guest Rating: 9.4
Oscar S.Elmwood Park, IL
Stayed on 07/08/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 9
Value: 10
Comfort: 10
Check Out: 9
Amenities: 9
Location: 8
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We had a wonderful. Experience!

22 of 80 Guest Review

Guest Rating: 7.8
Tricia T.Hamilton, OH
Stayed on 06/18/2019
Ratings:
Booking: 8
Staff: 5
Cleanliness: 5
Check In: 10
Value: 5
Comfort: 9
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 8
Would Recommend Property: 8

23 of 80 Guest Review

Guest Rating: 9.9
Angel W.Vicksburg, MS
Stayed on 06/14/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 9
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Me and my family had a wonderful time, we really enjoyed ourselves at the Elkhorn Lodge, the cabin was Beautiful. Yes I would most definitely stay there again.😊

24 of 80 Guest Review

Guest Rating: 9.5
Gwendolyn B.Cincinnati, OH
Stayed on 05/20/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 10
Comfort: 7
Check Out: 10
Amenities: 10
Location: 9
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
We had a blast and enjoy our stay ! We did experience some ruff bump but, Cabins USA came out to solve those problems.

25 of 80 Guest Review

Guest Rating: 9.9
Margaret N.Houston, OH
Stayed on 04/25/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Our family just spend 3 wonderful days in the Elkhorn Lodge. The cabin is amazing, we all loved it. The location is great, close to Gatlinburg, but still away from the traffic. It is decorated beautifully, comfortable and well stocked with kitchen supplies. We loved the large dinning room table & spent most of our time gathered there. The only thing we would suggest is a few of the mattresses could be replaced & a few more extra blankets could be available. Other than that, it is the perfect get away. Thank you .

26 of 80 Guest Review

Guest Rating: 7.8
Sharon B.Athens, TN
Stayed on 03/24/2019
Ratings:
Booking: 8
Staff: 9
Cleanliness: 6
Check In: 9
Value: 6
Comfort: 8
Check Out: 9
Amenities: 5
Location: 8
Would Recommend Company: 9
Would Recommend Property: 9
Guest Comments:
We enjoyed our stay at Elkhorn Lodge. It's one of our favorite places to spend a few days. This year the cabin was lacking in kitchen dish cloths and dish towels. We had to use some out of the bathroom. Also, the hot tub was in dire need of attention. It was not as clean and needed chemicals added.

27 of 80 Guest Review

Guest Rating: 10
Destiney M.Elisville, MS
Stayed on 03/11/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

28 of 80 Guest Review

Guest Rating: 10
Kasandra L.Winston Salem, NC
Stayed on 03/01/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
This cabin was amazing. We REALLY enjoyed our stay. The cabin had EVERYTHING we needed. I would definitely book w/Cabin USA again.

29 of 80 Guest Review

Guest Rating: 9.9
Robert M.Blountville, TN
Stayed on 02/22/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We had no wash clothes in any of the bathrooms. We called the service number, and he brought us wash clothes within an hour. The only problem was that he only brought us 5 wash clothes. This was 5 bathrooms and 10 people. The arm chairs with the dining table were in bad shape, very worn and torn. The chairs could be updated in some of the bedrooms.The couple that stayed in the master bedroom on main level was concerned that the bay window had no drapes or shades for privacy. We really enjoyed the cabin, all the bedrooms were nice and large. We would recommend this cabin very highly.

30 of 80 Guest Review

Guest Rating: 9.0
Nakeisha C.Lyman, SC
Stayed on 02/15/2019
Ratings:
Booking: 9
Staff: 8
Cleanliness: 9
Check In: 10
Value: 9
Comfort: 9
Check Out: 10
Amenities: 8
Location: 9
Would Recommend Company: 9
Would Recommend Property: 9
Guest Comments:
This cabin is very spacious, I will definitely book again. The only reason why I didn’t give it a 10 is because they really didn’t have a lot of cooking Utensils such as “ pots and pans”. Also the comforters on the beds didn’t seem to be clean. Just make sure u bring ur own blankets and sheets. Other than that we had a blast at Elkhorn lodge.

31 of 80 Guest Review

Guest Rating: 9.6
Deborah F.Kingsport, TN
Stayed on 02/01/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 8
Comfort: 9
Check Out: 10
Amenities: 10
Location: 9
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We had a wonderful time! Family gathered together to celebrate all our birthdays . The cabin was beautiful and spacious. The hot tub was not hot but really was only thing we can complain about. We will be back!

32 of 80 Guest Review

Guest Rating: 8.5
Amber B.Hoover, AL
Stayed on 01/10/2019
Ratings:
Booking: 10
Staff: 8
Cleanliness: 8
Check In: 10
Value: 6
Comfort: 8
Check Out: 10
Amenities: 6
Location: 9
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
Tvs need to be fixed, along with some broken windows & cabinets. Overall, we enjoyed our stay!!!

33 of 80 Guest Review

Guest Rating: 9.8
Barbara L.Simpsonville, SC
Stayed on 12/27/2018
Ratings:
Booking: 10
Staff: 9
Cleanliness: 9
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We were very pleased with our stay at Elkhorn Lodge. Large rooms and great amenities made the visit enjoyable. It was especially nice to have the Christmas decorations. They added to the festive, rustic atmosphere.

34 of 80 Guest Review

Guest Rating: 8.7
Stephen/latricia I.Mesa, AZ
Stayed on 12/14/2018
Ratings:
Booking: 9
Staff: 9
Cleanliness: 9
Check In: 8
Value: 7
Comfort: 9
Check Out: 9
Amenities: 9
Location: 10
Would Recommend Company: 8
Would Recommend Property: 9
Guest Comments:
The kitchen had roaches as mentioned in other comments but I killed a few and didn’t see anymore for the duration of our stay. The place was really nice, and each couple had a great time! I will visit again maybe in the summer.

35 of 80 Guest Review

Guest Rating: 9.4
Katlin H.Floyd, VA
Stayed on 12/07/2018
Ratings:
Booking: 10
Staff: 8
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 8
Location: 7
Would Recommend Company: 10
Would Recommend Property: 10

36 of 80 Guest Review

Guest Rating: 9.5
Margaret J.Albertville, AL
Stayed on 11/05/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 6
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The cabin was a great size, great location, very comfortable beds. We were so surprised to see it decorated for Christmas. It was beautiful.
The thing we didn’t enjoy were the roaches in the kitchen! Called office and they were right there to spray. I know with people bringing luggage in and out the bugs could have some from anywhere, but a good spraying monthly could help. Next time we will bring bug spray. Had to put food items and washed kitchen items in the microwave and oven to keep the bugs off.
As a group of 9, we debated the bug issue and decided since we didn’t cook that we could handle the bugs next time. The only place we saw them was in the kitchen. We will call ahead and ask that the cabin be sprayed before we come.
We will be renting this cabin for our next trip, in spite of the bug problem.
The reservationists and the office staff are easy to work with. Highly recommend the staff at Cabins USA.
Overall just a great cabin.

37 of 80 Guest Review

Guest Rating: 10
Precious M.Rock Hill, SC
Stayed on 09/28/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We had a blast and was more than impressed with the property. We will be booking with you all again!

38 of 80 Guest Review

Guest Rating: 9.9
Linda W.Florence, MS
Stayed on 07/22/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 9
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We enjoyed our stay .Wished we could have stayed longer. Amenities were great..Beds were comfortable.
We had everything we needed.All family members enjoyed. We plan to book next year. Thank you!!

39 of 80 Guest Review

Guest Rating: 10
Melissa J.New Orleans, LA
Stayed on 06/17/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
My family of 11 enjoyed everything about this Cabin, great location,the cleanliness was awesome,beds were comfortable, plenty towels,amenities and kitchen acessories were plenty. We will be booking with Cabin USA again next year.

40 of 80 Guest Review

Guest Rating: 9.4
Jonya H.Fort Lawn, SC
Stayed on 05/17/2018
Ratings:
Booking: 8
Staff: 9
Cleanliness: 8
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
My party and I enjoyed our stay at the Elkhorn Lodge. Our cabin had plenty of spaces and the view was amazing. I can't wait to book this cabin again. Thanks Cabin USA for great weekend.

41 of 80 Guest Review

Guest Rating: 10
Debbie O.Donalsonville, GA
Stayed on 05/10/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

42 of 80 Guest Review

Guest Rating: 10
Jessica J.Falls Mills, VA
Stayed on 04/19/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

43 of 80 Guest Review

Guest Rating: 9.5
Jill M.Burlington, KY
Stayed on 04/04/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 8
Comfort: 9
Check Out: 10
Amenities: 8
Location: 9
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We loved this cabin! The layout was fantastic! We have been taking an annual girls trip for 5 years and have gotten a different cabin every year. This one has been by far our favorite and we will be booking this cabin again for next year!!!! The place was very clean and we had everything we needed.

44 of 80 Guest Review

Guest Rating: 9.5
Holly J.Tracy City, TN
Stayed on 03/30/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 5
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We booked ton celebrate my grandparents birthdays this year! We absolutely loved the cabin! It was beautiful! We did have a couple of issues but nothing major! We would stay again!

45 of 80 Guest Review

Guest Rating: 10
Maria P.Miami, FL
Stayed on 01/02/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Elkhorn Lodge is the best cabin ever!!! Loved the location and how close is to everything. This is definitely a 5 star cabin and a complete magical place during the winter time. I loved the decorations and the luxury this lodge offers. Thank you!

46 of 80 Guest Review

Guest Rating: 7.5
Shawnakia H.Birmingham, AL
Stayed on 12/23/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 6
Check In: 10
Value: 8
Comfort: 5
Check Out: 10
Amenities: 5
Location: 3
Would Recommend Company: 10
Would Recommend Property: 6
Guest Comments:
My family had a wonderful time at our cabin rental. The only suggestion I would make is to make sure that all of the tv connections are in working order and that the WiFi connection is better. I would also add more kitchen utensils so that anyone that is going to rent your property won’t have to spend extra money on buying those items.

47 of 80 Guest Review

Guest Rating: 7.2
Barbara T.Selma, NC
Stayed on 12/15/2017
Ratings:
Booking: 7
Staff: 9
Cleanliness: 5
Check In: 7
Value: 7
Comfort: 7
Check Out: 8
Amenities: 5
Location: 9
Would Recommend Company: 7
Would Recommend Property: 8
Guest Comments:
This is the second Christmas family get-together we have spent at Elkhorn Lodge. We really like the house. The children like the pool table and arcade.

When we arrived Friday night, the tree was shining brightly and the decorations were gorgeous. We had a good meal with our grandson and his family from Kentucky and our son and daughter-in-law. When we went to wash the dishes there wasn't any detergent for the dishwasher. The representative said there should have been a complimentary package .

Saturday morning I got up and tried to turn on the tree but it didn't light up. The night before we had tried to get ice out of the dispenser, but it did not work.

I called guest services early on Saturday morning to get these two problems fixed. That evening as we were getting ready to sit down to our "Christmas" dinner. the maintenance man came, After an hour or more, the tree lights still didn't work and the ice-maker refused to make ice. We are still waiting on the bag of ice the maintenance man said we would bring right back.

When we went to make the sofa beds up for the children, one of the beds had only one sheet in the linen bundle, No bottom sheet or pillowcases. Both the sofa beds on the first and third floor were very uncomfortable, especially for my teenage great-grandsons.
The window blinds were quite dirty. This seems inexcusable for high-end rental property.

The bathroom on the main floor is always cold. It seems like a heat lamp could be installed or a small wall heater.

Overall, we had a nice experience, but did we get our money's worth? I don't think so. My husband and I are retired, and I have to sub in school for a full month to pay for the cabin. I was definitely a little disappointed.

The guest representatives were very understanding and courteous.

Barbara Terry

48 of 80 Guest Review

Guest Rating: 9.7
Denicia R.Jackson, TN
Stayed on 10/17/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 9
Comfort: 9
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Elkhorn Lodge was a beautiful cabin full of extra amenities. Our family enjoyed our stay here & we will book this cabin again in the future. The only problem was the shower curtains on the main & lower levels had mildew spots on it. Also, the mattresses in the sofa couches needs replacing. Otherwise, the cabin was phenomenal. We highly recommend this cabin!

49 of 80 Guest Review

Guest Rating: 9.9
Candace O.Clyde, OH
Stayed on 10/08/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The cabin was just amazing. Everyone had their own bedroom/bathroom, and the dining table was big enough for everyone to eat our meals at the same time. We all enjoyed our stay and will definitely do it again. We hated to leave, it was so nice. We did have an issue with the jacuzzi jets tripping a breaker when turned on and running out of hot water but other than that it was awesome!!!!!!

50 of 80 Guest Review

Guest Rating: 9.5
Peggy M.Lake City, SC
Stayed on 09/24/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 6
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The floors and comforters need to be cleaned. The ice maker was broke it wasn’t fixed the week we were there, we had to buy ice all week. It also needs to be sprayed. With all that we still had a wonderful time. We will stay again. We loved the tree and all the wonderful sayings. God Bless. PM

51 of 80 Guest Review

Guest Rating: 10
Mariah M.Marietta, GA
Stayed on 09/15/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
My friends and I went on a couple's retreat here, and this cabin was gorgeous. It was very spacious, clean and the Kitchen was fully equipped with everything we needed. We will def be using Cabins USA again, and may even stay in the same cabin.
Company Response:
Thank you for all of your kind words! We here at Cabins USA strive to give each of our guests the best stay possible while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

52 of 80 Guest Review

Guest Rating: 9.7
William M.New Port Richey, FL
Stayed on 08/05/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 7
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Great cabin this is our 2nd time renting a cabin from cabins usa and again was very pleased only thing I would say is that the wifi again was not good at all and I try to work a little while on vacation and was not able to. Kind of a big deal because there is "no service " for phones in this cabin just like last one. This cabin was huge and great floor plan lay out we had 3 families and we all had our own living space it was nice cause we are all on different sleep schedules I would say they do need to do a better job cleaning floors my daughter is still crawling and her hands and knees and feet were filthy from the floors other then that it was a great cabin definitely pick this again next year.
Company Response:
Thank you for taking the time to let us know about your recent stay in Elkhorn Lodge! We here at Cabins USA strive to give each of our guests the best stay possible while vacationing in the Smokies. I apologize for the issues you experienced with the WiFi. Your comments have been forwarded to our maintenance department to be addressed. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our gust again soon!

53 of 80 Guest Review

Guest Rating: 9.2
Teresa N.Park Hills, MO
Stayed on 07/26/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 7
Check In: 10
Value: 8
Comfort: 10
Check Out: 10
Amenities: 10
Location: 8
Would Recommend Company: 9
Would Recommend Property: 9
Guest Comments:
The cabin was very nice . The view was less than desirable , and there were dirty towels on the floor of two of the bedrooms and also on the deck by the hot tube.

54 of 80 Guest Review

Guest Rating: 9.1
Jennifer P.Spencer, IN
Stayed on 07/01/2017
Ratings:
Booking: 10
Staff: 9
Cleanliness: 9
Check In: 10
Value: 8
Comfort: 9
Check Out: 9
Amenities: 9
Location: 9
Would Recommend Company: 9
Would Recommend Property: 9
Guest Comments:
We got off to a rough start because we had planned for the 4:00 check in and when we arrived the cabin wasn't ready. We had to wait an additional 30 minutes. We had groceries in the car so this was a bit of an annoyance. Then the freezer wouldn't open and I had to call maintnance. It was an easy fix thankfully. The jets in the tub wouldn't work but this wasn't a huge deal.
The cabin was well equipped and very roomy. We had 12 people and were comfortable. We made most meals in the cabin and enjoyed the large dining table.
It's an easy drive (if your GPS doesn't take you the back roads) to Gatlinburg (10 minutes give or take). I would rent this cabin again!
Company Response:
Thank you for taking the time to let us know about your recent stay in Elkhorn Lodge! We here at Cabins USA strive to give each of our guests the best stay possible while vacationing in the Smokies. Thank you for letting us know about the jets in the hot tub. Your comments have been forwarded to our maintenance department to be addressed. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

55 of 80 Guest Review

Guest Rating: 7.9
Vicki J.Gary, IN
Stayed on 06/05/2017
Ratings:
Booking: 10
Staff: 6
Cleanliness: 5
Check In: 10
Value: 7
Comfort: 10
Check Out: 10
Amenities: 9
Location: 5
Would Recommend Company: 10
Would Recommend Property: 5
Guest Comments:
I Love the Cabin, the decor simply beautiful . We had a great time at the cabin. It had all the amenities you need. I have email 3 times(no one responded) trying to get a name of a person to speak to about several issues with the cabin. So here you go!
1. It needs a deep cleaning, also, the rugs are dirty. The ones that could be washed I wash them.
2. One of the pool table pockets is detached
3 One of the chairs out on the deck the arm is very weak because a screw is missing
4 The hot tube water was NOT changed because someone hair bonnet was inside when we took the cover off. Therefore,
we didn't use it.
5.The microwave doesn't get hot.
6 Outside the cabin need a good cleaning of trash and debris
Ive stayed at other cabins with CABINS USA , I will return.

56 of 80 Guest Review

Guest Rating: 10
Tyesha D.Dayton, OH
Stayed on 06/02/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
This cabins was great for me and my family! I will stay here again.

57 of 80 Guest Review

Guest Rating: 9.4
Deshawn R.Warren, MI
Stayed on 05/11/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 4
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 9
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
great place just a couple of issues with power and rooms not being cleaning was taken care of within 2 hours

58 of 80 Guest Review

Guest Rating: 9.5
Jill P.Elizabethton, TN
Stayed on 04/28/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 8
Comfort: 10
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

59 of 80 Guest Review

Guest Rating: 9.1
Janet W.Panama City, FL
Stayed on 04/21/2017
Ratings:
Booking: 10
Staff: 8
Cleanliness: 7
Check In: 9
Value: 10
Comfort: 9
Check Out: 9
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
We had 5 couples from 5 different states that stayed in this cabin. The space was amazing, each couple had a private bedroom and bathroom, the kitchen was large and the dinning table was perfect for a large group. However, the cabin was not without it's problems. We arrived at the cabin at 4:30 pm (30 minutes past the check in time) and had to wait for the cleaning people to finish. The cleanliness of the cabin was basic but not what I would have liked. The floors were swept but not mopped. The bottom shelf in the refrigerator was missing so all of the food went down into the deli drawer. There was one worn out broom but no dust pan and no mop or vacuum to clean up anything with if you had a spill. We had 2 dish towels and 1 wash cloth in the kitchen but no hot pad or oven gloves. The can openers both electric and manual did not work. Half of the receptacles did not work and one of the GFMI breakers kept tripping even though there was no water near it. The AC upstairs did not work when we arrived but they did come out the next day and take care of it. The last night at midnight the alarm went off getting us all out of bed, we called the emergency number and their remedy was to take the battery out and disable the carbon monoxide detector. They said that they would check it out first thing in the morning but we left around 9:30 am and they had not come to check it out yet. Overall, we adjusted with things that we had or brought from home and had a great time.

60 of 80 Guest Review

Guest Rating: 9.9
Evelyn L.Tallahassee, FL
Stayed on 03/11/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Will return

61 of 80 Guest Review

Guest Rating: 8.1
Mia M.Sarasota, FL
Stayed on 01/29/2017
Ratings:
Booking: 10
Staff: 9
Cleanliness: 3
Check In: 10
Value: 9
Comfort: 8
Check Out: 10
Amenities: 6
Location: 8
Would Recommend Company: 8
Would Recommend Property: 8
Guest Comments:
The cabin itself is very beautiful however the cleanliness of it was less impressive. The first day we arrived we noticed a lot of dust bunnies and dust in general on tables, on the floors, etc. There was a large layer of dust on the staircase ledge between main level and lower level. Rugs also looked like they were not vacuumed either since the guests before us. We also found previous guests' trash in one of the bathroom cabinets. There are two brooms in the cabin but no dust pan to clean up even if you needed to. We called the second day we were there to say that the cabin was not as clean as we would expect it to be. They offered to send the cleaning crew the next morning but since we knew we would be staying in we declined at that time. Another thing we experienced was the lack of certain kitchen utensils. If you plan on cooking while at the cabin, you may as well bring your own pots and pans and oven mitts, (and also coffee filters as none were provided). The ones in the cabin were not big enough for 6 adults and 7 children. We were also not aware that we would have to buy our own garbage bags and paper towels as they only supplied the "started pack" which included 3 garbage bags and 1 roll of paper towel for 6 nights stay. One last thing that it could be improved is the labeling of the remote controls. Between the TV on the main level and the TV on the lower level, there are too many remote controls and it took a while to figure out which one operated what, and of course they were all mixed up. It would have been very helpful if they were labeled for easier use.

62 of 80 Guest Review

Guest Rating: 9.8
Keneshia L.Memphis, TN
Stayed on 01/03/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 9
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Our stay (January 3rd - 7th 2017) was absolutely phenomenal!!!!!!!!!!! More than enough space for us! Comfort was top notch. The cabin itself is on a "no outlet road" so there wasn't much traffic at all, which is great for when it snows and you want to go run and play outside without worrying about traffic. The view is more wooded than mountainous from the cabin, but that works out great if you value your privacy. The drive to the cabin was nice. It is up a mountain, however it's not too high up that it will make you question if your car or truck can make it. We drove in a Nissan Altima and a Chevy Silverado and both made it up and down the mountain just fine. I like this much better because the last cabin we stayed in was up Ski Mountain Road and that drive makes your heart rate speed up if you're not used to steep roads and sharp curves with no guard rails on the side! As far as amenities go, the only few issues we had were that the electric and manual can openers were not working properly. For a trip where we cooked every meal, this became a slight problem. We ended up buying one at Food City. Also, the toilet in the main floor half bath did not work. We had to manually flush the toilet or use a different bathroom. We had plenty of restrooms to choose from so this never became a major issue. Next, the WiFi in the house was okay but spotty at best when trying to connect to the PS4 or to Netflix. Sometimes it connected and sometimes it didn't. And lastly, the pull out couch in the downstairs game room is also in need of a new mattress. It was not in working condition when we arrived but it was not a big deal to us since we had other places to sleep! So even with all of the very minor issues we had, all in all, I would STILL rate this cabin a 9.5 out of 10. Yes, I would recommend! Yes, I would stay here again! And yes, it cabin is just as beautiful as the photo shows!!
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the same great stay you enjoyed while vacationing in the Smokies. Thank you for letting us know about the WiFi. Your comments have been forwarded to our maintenance department to be addressed. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!

63 of 80 Guest Review

Guest Rating: 9.4
Stacey C.Anderson, AL
Stayed on 12/28/2016
Ratings:
Booking: 10
Staff: 7
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 8
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
This was a great place our youth group loved it. The only problem was the mattress on couches were awful. They are so bad to try to sleep on need to be replace.
Company Response:
Thank you for taking the time to let us know about your recent stay in Elkhorn Lodge! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. Thank you for letting us know about the sofa sleeper mattresses. Your comments have been forwarded to our Owner Liaisons and they will be bringing this to the owner's attention. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

64 of 80 Guest Review

Guest Rating: 9.3
Leticia H.Virginia Beach, VA
Stayed on 12/24/2016
Ratings:
Booking: 10
Staff: 9
Cleanliness: 9
Check In: 10
Value: 8
Comfort: 9
Check Out: 10
Amenities: 9
Location: 9
Would Recommend Company: 9
Would Recommend Property: 10
Guest Comments:
This is the fourth cabin that we have stayed in and Elkhorn Lodge is by far the best. My family and I stayed at Elkhorn Lodge for Christmas. The cabin exceeded everyone's expectations. There were two beautifully decorated Christmas trees and mantle. The location was convenient and easy to find. The next time we visit Gatlinburg, we will definitely stay at here again.
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

65 of 80 Guest Review

Guest Rating: 9.8
Judy J.Booneville, MS
Stayed on 11/09/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Our group was very pleased with Elkhorn Lodge! It was spacious & comfortable to everyone, very nice! We always use Cabins USA!
Company Response:
I am so happy to hear that you enjoyed your stay in Elkhorn Lodge! We here at Cabins USA work hard to make sure each of our guests have the best stay possible when visiting the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!

66 of 80 Guest Review

Guest Rating: 9.3
Carol D.Morrow, OH
Stayed on 11/22/2016
Ratings:
Booking: 10
Staff: 8
Cleanliness: 10
Check In: 5
Value: 10
Comfort: 10
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Our hearts go out to you during this time of crisis due to wildfires we will continue to pray for the people of Gatlinburg the wildlife and all in harms way.

67 of 80 Guest Review

Guest Rating: 10
David R.Austell, GA
Stayed on 10/28/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The staff was very knowledgeable and helpful throughout the entire process. The property was amazing and clean and had everything we needed to enjoy our stay. This was our group's second time staying in this cabin and we greatly enjoyed both experiences! :)
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the same great stay you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

68 of 80 Guest Review

Guest Rating: 9.4
Brenda U.Ashland, OH
Stayed on 10/06/2016
Ratings:
Booking: 9
Staff: 8
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 6
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Loved the cabin. Home Décor was beautiful. Only issue was the lock on the front door was not working properly. Maintenance had to come out twice and finally stated that once our visit was over they would have to come and replace it. We were locked out of cabin twice for over an hour. Will definitely come back though - truly enjoyed our visit.
Company Response:
Thank you for taking the time to let us know about your recent stay in Elk Horn Lodge! We here at Cabins USA work hard to make sure each of our guests have the same great stay you enjoyed while vacationing in the Smokies. I apologize for the issues you experienced with the front door lock. Maintenance is addressing that issue. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and we look forward to having you as our guest again!

69 of 80 Guest Review

Guest Rating: 10
Mahogany A.Brownsville, TN
Stayed on 09/23/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
What a lovely place to stay!!!! I would visit this location again. The only thing that I didn't like was we didn't have enough towels at our location and in order to get more we had to drive 8-10 minutes to get more. It was beautiful inside and out!!! Way to go Cabins USA ElK HORN...
Company Response:
I am so happy to hear that you enjoyed your stay in Elkhorn Lodge! We here at Cabins USA work hard to make sure each of our guests have the same great stay you enjoyed while vacationing in the Smokies. I apologize you did not have enough towels for your stay. Your comments have been forwarded to our housekeeping department to be addressed. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

70 of 80 Guest Review

Guest Rating: 9.9
Patrice P.Atlanta, GA
Stayed on 09/02/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 9
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The cabin was large with beautiful views!! It was very roomy and comfortable for my family. The cabin was very nicely furnished and had plenty of towels and linens. The kitchen was stocked perfectly, everything you would ever need for preparing a meal was provided. We had a group of 14 and there was plenty of space for everyone. What a great vacation at an awesome cabin!!! This was our 3rd trip to Pigeon Forge/Gatlinburg and I would definitely recommend this cabin.Thank you Cabins USA!!

P.S.-The only problem we encountered were the pull-out sleepers-They need to have the springs replaced (but we put pillows on the frame and it worked out pretty good) When there's a will there's a way!!!!!!
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the same great stay you enjoyed while vacationing in the Smokies. Thank you for letting us know about the sleeper sofas. Your comments have been forwarded to our Owner Liaisons and they will be bringing this to the owner's attention. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

71 of 80 Guest Review

Guest Rating: 10
Stephanie H.Scott Depot, WV
Stayed on 07/20/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The cabin was absolutely gorgeous. We will definitely rent this property again.
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the same great stay you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

72 of 80 Guest Review

Guest Rating: 9.6
Nicole F.Athens, OH
Stayed on 08/09/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 9
Location: 8
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We had a wonderful stay. We had a few things that needed attention during our stay nothing major just some light bulb changes and a breaker fix on the jacuzzi and Brandon was there within the hour. He did a wonderful job of accommodating our fixes. The cabin was cozy and inviting as well as beautiful. Just wish it was a little closer into town other than that our stay was peaceful and relaxing just what the doctor ordered. Thanks again.
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!

73 of 80 Guest Review

Guest Rating: 8.7
David O.Clinton, TN
Stayed on 07/28/2016
Ratings:
Booking: 9
Staff: 7
Cleanliness: 9
Check In: 4
Value: 10
Comfort: 10
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

74 of 80 Guest Review

Guest Rating: 8.9
John S.Richmond, KY
Stayed on 05/11/2016
Ratings:
Booking: 8
Staff: 8
Cleanliness: 9
Check In: 9
Value: 8
Comfort: 9
Check Out: 9
Amenities: 9
Location: 9
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The entire cabin was beautiful, spacious and comfortable for our family of 8. The ensuite bedrooms provided privacy, the amenities were adequate, and the location was convenient. The property was well appointed for our family vacation and would highly recommend it.
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!

75 of 80 Guest Review

Guest Rating: 8.9
Billy L.Hoover, AL
Stayed on 04/19/2016
Ratings:
Booking: 10
Staff: 9
Cleanliness: 9
Check In: 10
Value: 8
Comfort: 8
Check Out: 10
Amenities: 9
Location: 8
Would Recommend Company: 9
Would Recommend Property: 8

76 of 80 Guest Review

Guest Rating: 10
Kent W.Knoxville, TN
Stayed on 04/09/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
This cabin was absolutely awesome!! We will definitely be coming back for a longer visit, one night was not enough.
Company Response:
Thank you for all of your kind words! When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!

77 of 80 Guest Review

Guest Rating: 9.7
Raymond B.Cincinnati, OH
Stayed on 03/27/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 9
Comfort: 10
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

78 of 80 Guest Review

Guest Rating: 9.5
Heather J.Seven Mile, OH
Stayed on 03/24/2016
Ratings:
Booking: 9
Staff: 10
Cleanliness: 10
Check In: 10
Value: 9
Comfort: 9
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Reservation was a little issue since this cabin switched from one reservation company to another mid booking. Wish there was hair dryers in the cabin. The Arcade game didn't work, but over all it was nice. Very much like it was pictured. I would give the overall rating a 9/10. Check in was easy and I didn't have to go to Cabins USA with the pre check in process. I was able to forward the email they sent me to the other 3 families that were staying with us so as we arrived we all had the info we needed to get in. The check out text message was awesome as well. Highly recommended it!
Company Response:
Thank you for taking the time to let us know about your recent stay in Elkhorn Lodge! We here at Cabins USA work hard to make sure each of our guests have the same great stay you enjoyed while vacationing in the Smokies. Thank you for letting us know about the arcade game. Maintenance has been notified and will be correcting that issue. When you are ready to stay with us again, please mention you are a return guest for an a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!

79 of 80 Guest Review

Guest Rating: 8.3
Ronicole H.Cincinnati, OH
Stayed on 02/12/2016
Ratings:
Booking: 9
Staff: 3
Cleanliness: 10
Check In: 3
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 6
Would Recommend Property: 10
Guest Comments:
The Cabin was absolutely Beautiful. My family and I really enjoyed our stay. Unfortunately, I cannot give a positive comment about the staff and check-in. I signed up for express check-in which is a wonderful option by the way. But I NEVER received the email containing the directions to the cabin and the unique key code. The email was supposed to be sent to me within 24 hours of the scheduled check-in. I called the day before and was told it would arrive after midnight. The day of check-in I called and left multiple messages and still nothing. 2 hours before check-in I called and asked if there was a problem with the cabin? I just didn't understand why my phone calls were not being returned.We were already 3 hours on the road headed there. The staff member who answered after my 5th phone call just gave me the address and code. The only email/Voicemail I received was one about inclement weather. Nice to have a heads up about the weather but I still needed the code and directions. Also, I called about the WiFi code and the staff member on the phone didn't know it. I was told me the cabin is new to CabinsUSA and they didn't know what it was..she said maintenance could come by but we were on our way out so I didn't bother. This was my 8th trip to Gatlinburg, but my first time booking with CabinsUSA. Overall we had a blast...I just think the communication could improve concerning the check-in.

80 of 80 Guest Review

Guest Rating: 10
Cameron C.Mandeville, LA
Stayed on 02/06/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We loved the cabin and the check in and check out process was excellent. We decided we wanted to stay an extra day. Not only did they give us an extra day, but at a discounted rate! We will definitely be using cabinsusa in the future and we hope to make trips to Gatlinburg area on a regular basis.
Cabins USA Gatlinburg Official Logo
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849 Glades Rd., Unit 1A1
Gatlinburg, TN  37738
(865) 436-5031

VLS #157
Smoky Mountain Cabin Rentals
Guest Reservations
(800) 584-9872
2 Night Minimum

























































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