with indoor swimming pool, theater room, 4 king beds, 2 sets of queen bunk beds, 3 sleeper sofas, pool table, game room, 3 level cabin, mountain views, gas grill, resort swimming pool, wifi, hot tub
We came with our children and grandchildren. The house was roomy enough for all especially with the pool (which was warm and lovely) and the game room. Both were great additions for people with kids. The outside of the cabin seemed a bit worn. Inside was fine. The hot tub cover was broken and a mess. We did let maintenance know who said they would bring a new one, but that did not happen during our stay. They did come and fill the hot tub and responded to any of our requests or needs quickly. The view is beautiful and doesn't not leave you wanting. The entire family fulled enjoyed our time at Elk Ridge Lodge! Thank you so much!
This cabin is a very nice cabin. One of the nicest we have ever stayed in. It had so much room for all that was there. The only problem we had was the pool. It was nice one day and cold the next. The temperature didn't maintain an even temperature. One of the mattress's in the upstairs had a broken spring. We failed to report this so hopefully some one has. Over all this cabin would be one I would recommend. Everything is not perfect no matter where you stay. Thank you Cabins USA.
The cabin was clean with the exception of a few dishes, however; the cabin smelled of bleach and the pool had that clean chlorine smell. We had a party of 15 adults and 4 of us had been to that same cabin in 2018 on a girls trip so I was anxious to see how this cabin would look 5 yrs. later. I give the overall cabin with location an 8 and only because it could use a small upgrade to tighten the bunk beds and add new table chairs and maybe add some single theater seating. Location is cool but very high up if you're not good with driving high up.
Elk Ridge Lodge is a stunningly beautiful cabin. The view is awe taking. Sherwood Forest is a beautiful resort. The cabin is well maintained and clean. There were 17 of us in our party ranging in ages from 2 weeks old to 72 years old and everyone was delighted. The pool and the hot tub were big hits. There was plenty of room and everyone was comfortable. The cabin is a close easy drive to Pigeon Forge and not far from Gatlinburg. The parking easily accommodated the four vehicles in our party.
We come to Pigeon Forge four to five times every year. This was the first time that we booked with Cabins USA. During our stay we had a couple of fairly significant maintenance concerns. Once we called the number provided in the check-in e-mail the concerns were swiftly addressed and repairs were made immediately. There was also an immediate response to our request for garbage pick up. The level of customer service was even more amazing than the cabin. Because of this service we will first be looking at Cabins USA as we plan our next trip.
I highly recommend Elk Ridge Lodge, the Sherwood Forest Resort and most especially Cabins USA.
There was a vicious racoon that caused a few issues. It was near the hot tub at one point and wouldn't allow us to go out on that deck. It was infront of the front door another night and made it difficult to get into the cabin. We also attempted to grill hotdogs one night on the grill and it wouldn't allow us to get to the grill to cook. When we tried to scare it off, it would charge at us and we used utensils and a broom to protect ourselves.
Great Cabin! It was truly beautiful inside and out. The beds were comfy and the beautiful tree was definitely a wonderful bonus!
We ran into some trouble when it rained and it leaked inside the living room at the back windows. We noticed that other reviews had this and this issue has still not been resolved. In addition, the odor from the septic was extremely strong inside and worse outside but we purchased candles to help over come the smell.
The pool and all of the appliances and games worked without any issues as previously reported.
We had a really strong storm that blew in on Thursday night and blew the hot tub cover off and down the hill. We were able to retrieve but you may want to consider putting a lock on it somehow.
The hot tub was unusable for the first day and a half The pool was not turned on and wasn't warm until day of our departure. The beds were comfortable and views were amazing.
The bedroom on main level behind kitchen leaked while it was raining Several areas of the flooring was buckled or defects
Pool was good. A little chilly for an indoor pool Overall a good cabin. Nice porches and plenty of outside seating
Nice view and a great family getaway. Cabin was dusty and covered with cobwebs under stands and on the walls. There was some broken items on arrival- race car game, rocking chair and hot tub cover, called and no one came to replace the cover by the end of the week lots of bugs in the hot tub- which was not used because of that.
We all really enjoyed our stay at Elk Ridge Lodge. The only issues we really had were both gaming systems weren't working when we arrived. . But we managed to figure it out and get them working again. We had a family of 16, and had plenty of room. The beds were creaky, but still had no problems sleeping. The view is incredible. Though, there are cabins right beside you that aren't shown in photos. . But, that didn't really bother us. Would have no problem staying here again. Check-In and Check-Out were a breeze.
We enjoyed our stay at the Elk Lodge very much. We had a beautiful view and it snowed twice while we were there. The kids loved the pool.We loved that the pool was shallow enough that our two 8-year-olds and two 13-year-olds could swim without direct supervision(all four children are very good swimmers). We left the door open so we could hear what was going on and the adults were able to enjoy a movie upstairs. the men and kids enjoyed the pool table a lot. kids liked the race are game (i didn't enjoy how loud it was lol). Everything was really clean, The kitchen was big enough for two or three people to cook dinner. we did see a few roaches in the middle of the night our last night there. Being in from the country we understand that this is an issue that is hard to deal with in this kind of environment. just don't bake cookies and leave them out all night ( the joy of teenage girls????). There were more than enough beds and bathrooms for the 11 of us. Beds were very squeaky. Great location, we were able to enjoy Gatlinburg and Pigeon Forge. A added bonus, it was very close to Krispy Kreme doughnuts.
Our children and grandchildren voted to do this every year instead of so many Christmas gifts, so we will be back.
Our stay was absolutely amazing. The only thing I would complain about is there were only 4 parking spaces for A cabin that sleeps 22 people. That seemed a little unrealistic Especially since many were 60 years old. The other thing is there were lots of roaches but only in one area . Although these things Raised an eyebrow, they were not deal-breakers And did not compromise a wonderful Stay .
We had a fantastic week at Elk Ridge Lodge. The location was great and the cabin was wonderful. Somethings that could be changed are.. the heat in the showers was Luke warm at best definitely could use an adjustment on the hot water heater, beds we very squeaky and could use some updating. We had the power go out in the pool room but maintenance came right away and fixed the power but we had to go a couple days without heat in the pool. Also the hot tub jets seem very low and the light did not work in the hot tub. Not sure if the pump is going bad in the hot tub or what the deal was with that but also could use an update for the money paid to rent. All in all was a great cabin and great location and great customer service for maintenance we would book it again!!
When we arrived to the cabin kids wanted to get in the pool but it wasn't working🙠and there were no batteries in the remote. Called maintenance several times and no one ever came... Had to get up in the morning and call for 3rd time finally someone came 1st night was not good.
The mattress where uncomfortable and there was trash/old wash rags on the table on balcony ðŸ¤" Day 2 and 3 was wonderful 🙂
It was a beautiful cabin and we loved staying there the only thing was that our grill was messed up upon arrival. The last guest or someone turned the gas grill into a charcoal grill and ruined the grill so we couldn’t grill but all in all we loved it there and plan to use this company again in the near future
We had a wonderful covid 19 get away.. took our food so didnt have to go out. The Elk Ridge Lodge was so great for 2 couples and 2 families of 3. Kids loved the pool and video games.. and adults enjoyed playing pool. The view from this cabin was breathtaking. Most important and enjoyable was spending a week with family. Outside activities not needed for us but there would be be so many available when everything opened. Highly recommend this cabin. Marked this down as one of our favorite places.
A few things we found not working or needed repaired were done the very first night. Cables missing from some tvs, door knob broke, lightbulb replaced and a leaking heater/ ac in one bedroom were all fixed the first night. The repairman was awesome. I wish I remembered his name..but was from Kentucky. An 8 for cleanliness only because the floors were a bit dirty .. seen in our socks.
We had a great time at the cabin! The location is great as you can easily go either into Pigeon Forge or Gatlinburg. There also was plenty to keep the kids entertained and so much room that 4 families fit comfortably. A couple recommendations would be to inform guest how to turn the heater off on the pool. It got so hot on the last couple days that we weren't comfortable letting the kids swim for long without taking breaks but we could not figure out how to turn the heater off. Another thing that I feel would be helpful to guest would be hooks on the wall to the left when you walk in instead of the picture. Especially in the winter everyone walks in with jackets and hats and it would be helpful to have a designated spot by the door to leave those things. These are just suggestions and in no way lessened our enjoyment, we would happily stay at this location again.
With the exception of the race car game, this is an amazing cabin and my family and I really enjoyed it. I will use it again in the future as well as recommend this company.
Company Response:
Hi Cassandra, thank you for your feedback! We wanted to let you know that the Race Car Game has now been repaired with a new monitor. Thank you for choosing Cabins USA! We hope to see you again soon!
This home was great. It was spacious and beautiful. We would definitely stay here again. The only complaint we had is that the downstairs bedroom is way too cold. We tried everything, but it never warmed up. The person sleeping down there stated he had to wear a hat all night because it was so cold. This is something that definitely needs to be fixed. I would not stay here again if it was not fixed. Overall, a great experience.
The house itself was great. The view was amazing. A few little hiccups- broken chairs on decks, the pool was a bit cold for the kids and at one point the fountain quick working so had to call for maintenance. Maintenance did make it same day we called and they just needed to add water. We would plan to go back sometime.
Loved this Cabin!!....Very spacious and comfortable loved how close it was to local entertainment. Enjoyed the Mountain View. Would definitely stay here again
Are family of 14 stayed very comfortable in the cabin. The children enjoyed the pool. The view was spectacular and the amenities was fine we did take a few of our own just to make sure we had enough, but the cabin really did provide enough. The only complaint would be the beds were squeaky. Other than that we all had a wonderful and memorable trip
Was a really nice house and a great location but to be as new as it was we were very surprised with the issues. After a good rain we found 6 leaks where it would run down the walls and drip from the ceilings. One was dripping from a light fixture which is scary! There were several bugs roaming around so the property needs to be sprayed and one bathroom upstairs had a bad crack in the tub so when you used it, it would actually leak into the bathroom below it. Where the sink is in the kitchen, the wood piece there fell off and we know why as it was held on with small staples. All of the beds are super noisy. Any movement they made so much noise it would wake you up. We had people stay in theatre room. When we opened up the couch sofa blueberries and Cheerios came out everywhere and the sheets had a really nasty stain on them. We did enjoy our family vacation. Not sure I would rent this particular cabin again with the problem versus the cost of it.
For a 5 bedroom cabin the Grill was to small the lighter to the grill was broke and for the price, the 2 upstairs bedrooms did not have air condition, the mattress made a noise every time u would move, not enough cooking pans. me and my Family have been coming to the Smokies for over 23 years we have stayed with you all so many times
Company Response:
Thank you for your review, Judy! We appreciate your providing feedback about your stay. We wanted to ket you know that this cabin has multiple HVAC units to compensate for the size of the cabin. We also did a kitchen inventory and the kitchen is fully stocked. We value you a returning customer and we hope that you will be back to stay with us many more times!
This cabin was everything it was represented to be. The view was breathtaking and serene, the location was ideal. Our family age range was 9 - 72 years and each of us felt our needs and desires were met. The express check-in and checkout processes were easy and convenient. Guest services were available and very responsive. I will definitely recommend Cabins USA properties to others visiting the area.
The beds were very squeaky, made it hard to sleep. One of the drains in the shower on the main floor drained slowly. I would request a full length mirror or two in the house. Otherwise we had a great time and loved the house. The beds being so squeaky is possibly enough deterrent not to rent this cabin again. Please fix the squeaky beds!!!
The location of the cabin is perfect it's in the center of everything. Everything we needed for cooking was available in the kitchen. I will definitely book this cabin again
The only issue we had was I think the ph levels were bad in the pool 5 of 4 adults had skin irritation and we stayed out of the pool the rest of the weekend.
Our family enjoyed a wonderful 4 visit stay in this cabin. Great views, amenities, and a relaxing time for all of us. Convenient to Pigeon Forge and Gatlinburg. The inside pool, hot tub, and game loft were a definite hit. Thank you for sharing your home with us!
My Family loved Elk Ridge Lodge Cabin.. The Cabin is beautiful and clean .. My grandbabies loved the pool an game room. Beds are comfortable and kitchen is welled stocked , We have used Cabins Usa for the last 7 years and will continue to use them …
Thanks so much Laney Family 2019
I can not rate the staff as I did the reservations online, the check in online and checkout by text. I never talked to or saw any staff member. The only part of the stay that I was not pleased with were the beds. They were all hard and made a horrific noise when you moved. The cabin was beautiful,
We went with three other families to the Elk Ridge Lodge. We all had an amazing time! The cabin was beautiful, but we will look for something a little more secluded next time. Elk Ridge Lodge is in Sherwood Forest towards the top of the mountain. Although we were surrounded by many other cabins, the view is gorgeous off the back porch.
There were a few drawbacks to the cabin. We rented this cabin specifically because it had a pool for the kids to enjoy. However, when we arrived to the cabin that first day, the chlorine was so strong that it actually made all of our children sick. It burned the eyes and the kids were coughing the rest of the night. No one swam for more than five minutes because you could not sit in the pool area. When I called cabins USA, they did send someone out the next day, and the situation was greatly improved. We were also disappointed with the kitchen supplies. Many of the cabinets and drawers were completely empty. There definitely was a shortage of cooking utensils. The pots were in really bad condition, and we struggled to make pancakes and biscuits and gravy. We never did find any hot pads and had 1 dish towel. For a cabin that sleeps 22, we expected the cabin to be better stocked for cooking for a large group. Plus the microwave broke on the second day. Another issue was that the TV in the bunkroom did not work. It would turn on, but did not appear to be connected to the cable. Also, unlike other cabins we have stayed in, there is not much to do outside of the cabin, as there is no fire pit or room to roam. There is grill out front, and we grilled out the first night, which was fun.
Overall, it is a beautiful cabin. It has an awesome fireplace and cool antler chandelier in the family room. The game room is awesome, and the kids had a blast with the racing game and other game console. Although all of the beds were extremely creaky, they were comfortable and everyone slept well. We all enjoyed the wraparound decks on each level with a panoramic view of the mountains. The location is great, and it was a quick drive in to Gatlinburg and Pigeon Forge.
The cabin was great for what we needed the views were absolutely beautiful it housed 16 people comfortably. The kids had a great time in the game room in the pool the adults enjoyed the Jacuzzi and the large kitchen area great for entertaining and family memories. The location was perfect close to town but high up on the mountain made you feel like you’re 1,000,000 miles away. We even saw a wild bear. We are so happy we booked our first cabin in the Smokies with cabins USA and will definitely book again
Our family stayed in Elkridge lodge for4 days, the view was breathtaking. The cabin is beautiful, our young adults enjoyed the indoor pool, gameroom and theater. The adults enjoyed the hot tub, front lounge, all the decks with rocking chairs. It was so quiet at night and peaceful. Thank you Cabin USA for a wonderful stay. Our family will be back.
all in all a great cabin. our group had a blast. a few things need taken care of with the cabin but other than that it was very nice. Definatly need more out side trash cans or at least come pick the trash up when we call.
Cabin was great. Had a wonderful trip with family adults and children. Loads of fun for everyone. Josh and girls from cabin USA were outstanding. Can’t wait to visit again. Thanks
Our stay was nice beautiful sights and location the parking wasn’t big enough the Tv in the room with the double bed didn’t work pool table wasn’t balanced and pool tables are most important to my family when we rent cabins it’s just what we do the hot water wasn’t as hot but it was ok for most of us other than those few things it was awesome we will be coming back but this time to the sky view or splash great cabins.
The 7 for comfort was due to the downstairs being so cold and on the amenities we were unable to swim due to the coldness downstairs and the TV was for gaming only. But I would like to add that when I called about the issues in the house management sent maintenance out immediately to rectify the situation. We had an absolute ball, the house was gorgeous and we have already made reservations to return. My husband as well as the other men wants to come back to the same one, but the ladies decided to explore a different one.
This is our 4th year in a row to celebrate our daughters birthday. Elk Ridge was our favorite cabin with a perfect location. Unfortunately, when we checked in at 6:00 p.m. the cabin was freezing cold. We turned the heat up for a few hours with no results downstairs. At that time I called maintenance with our concerns. 45 min later maintenance still hasn’t showed so we closed all vents on the top 2 floors trying to warm up bottom floor. Still not warm but not as cold so we cancelled call. At bedtime in the bedroom downstairs and the theatre room
the TV wouldn’t work. So 5 kids had to go to bed cold, with no TV. The next morning we get up to a cold downstairs, no TV, and a cold swimming pool. Again, I call maintenance. An hour or so later maintenance shows up. We were told he done a “hard reset†which should fix our problems and that he had a call in with charter to fix TV. At that time he left with problems still not fixed. Once again, at bedtime no TV and cold. That night, 5 kids had to try to sleep on the sofa bed to stay warm and watch TV. As a result we will probably not visit said cabin in the future.
Every thing was amazing and beautiful, only thing I didn’t like The water in the showers doesn’t get hot enough, other than that we fell in love with it! I will be booking to come back for a week in March but I need a bigger cabin! I would love for u to send me something thru email on a larger bedroom cabin Thanks
We loved our stay at Elk Ridge!! We were a group of 5 families and there was plenty of room for us! The basement was a little chilly, but there was a heater down there that helped, and the kids didn’t seem to mind at all. They loved the pool and game room. The staff was very nice in helping with any issues we had. A couple of things were broken when we arrived, and they sent maintenance over and took care of them. Our only issue was trash bags. We had 2. And for that many people for 2 days, we had a lot of trash. Seems like there should be more cans outside and more trash bags available. But overall, we loved our stay!!! Great weekend!!
We loved our time at the cabin! The only problem was getting there. Everyone has a GPS in their vehicles, and since there were 10 of us, we had 3 vehicles driving down for our vacation. I had given everyone the address, key code and other pertinent information to make our trip easier in case we got separated. Little did I know, it is such a new area, the GPS’s were useless, and to make matters worse, we were separated and didn’t arrive for 2 hours after the others, who had tried relentlessly to get the directions from your office. My suggestion for security reasons, to give a code word to the main person, who can then give it to their party, and if they get separated from the group, can phone the office and get the directions directly. The staff manning the phones were adamant at not giving anyone the directions which really frustrated everyone.
We had a few issues at the cabin when we arrived, and Cabins USA was very swift at rectifying the problems that night.
The dishes were still dirty (in the cupboards and drawers) when we went to use them for dinner.
Also, the downstairs bedroom was very cold at night, but Cabins USA sent a heater which helped.
The cabin and location are beautiful. Fantastic views, clean and comfortable cabin with an awesome great room and indoor pool and only minutes from downtown Pigeon Forge. My only complaint would be there were not any directions or manuals for getting into the pool area and shutting off the pool alarm or the controls on the hot tub, but with some assistance from staff on phone we figured it out quickly and it didn't hinder our stay. I highly recommend this cabin!!
Company Response:
Thank you for taking the time to let us know about your recent stay in Elk Ridge Lodge! We here at Cabins USA strive to give each of our guests the best stay possible while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!
The pool is way too small for a cabin this size. I strongly recommend booking agents be forth right and honest about this cabins pool size. The booking agent told me the pool was the size to fit a 22 persons....the pool is tiny and only 3 feet deep. We were very disappointed as I had told the booking agent I was looking for a cabin with an indoor pool as we all wanted to swim slot. Also the hot tub appeared as if it had not been cleaned in a while. Hair bugs etc ...due to uncleanliness we opted not to use which again was to he a highlight of the cabin.
Beautiful cabin. Gorgeous views and very helpful employees at cabinsusa when we got lost. We were disappointed in the pool as it was dirty and the pump was not circulating the water so the kids did not swim. Everything else was great. Such a nice cabin. Very roomy and extremely clean. Lots of tvs. 😜
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. I apologize for the issues you experienced with the pool. It is maintained by the resort and not Cabins USA. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!