with 3 level vacation home, 1 king bed, 3 queen beds, bbq grill, deck, gas fireplace, game room, hot tub, wifi internet, jetted tub, pool table, non smoking, washer/dryer
We really enjoyed our stay its a beautiful house great location cons upstairs stayed hot we didnt use it but if have more people an had to it might be to uncomfortable to sleep the garage got hot to it was in 90s while we was there maybe a fan down would help alot but we used the area every day loved the pool table no darts for dart board an we couldnt get tv down there to work
As always it was a great trip using cabins usa. The house we rented was nice and was nicely located. The house could use a deep cleaning but it was by far an enjoyable stay. I will continue using Cabins USA.
Perfect location, close to everything in Pigeon Forge. Overall the house was fine but could use a coat of paint throughout the entire house and all of the decking.
River Chase was excellent. The location is right off the main strip with easy access. I am in a wheelchair, and we've run into problems in the past with cabins on the side of a mountain that have a narrow parking area with steep drop-offs. Here the parking area is completely flat and plenty wide enough for two vans to park side by side while still allowing room for my ramp to come down to the side onto level pavement. The ramp up to the main part of the house was a little bit steep but not terrible. If someone is pushing you, make sure they are up to the task. It is also a little bit slick in the rain, but the assist motor I have on my manual chair was able to push me up without too much trouble even in the rain. The doorways are about normal width which was fine with my chair, albeit it was a tight squeeze into the bathroom in the master suite.
The only negatives I can really list are the lack of kitchen items and the dated interior (also the beds were a bit hard). Usually in these types of rentals you can expect at least a basic one of each utensil and implement, but it was very lacking in this case. It's not a major issue, and we just ended up buying a baking sheet and a couple of cheap utensils for our use. If you're planning on cooking meals in house to save money during your stay, just bring everything you'll need for it. There are a few basic pots and pans, a spatula and a smattering of measuring utensils. There are cups, plates and regular eating utensils aplenty. Don't forget to bring your own salt/pepper!! Eggs just aren't the same without those. There is a Keurig, but it did not work.
Over all, it was a great value and much more comfortable than a hotel room for our stay.
It was a very beautiful place. It easily accommodated the 6 of us that went. The beds were not comfortable, there was no can opener or dish soap, and the darts for the dart board wouldn't stick to the board. The picnic table downstairs still had grease on it. However, it was very convenient being within 10 minutes of almost everything. There was plenty of room for our group of 6. 8/10.
My only suggestion would be to allow at least one day between stays so housekeeping can do a good job cleaning with the larger homes.
we are charged a substantial amount of money for cleaning and it isn't cleaned as well as it should be cleaned. For a family this is is a
nice home to rent.
We had a wonderful time here! There was a few things that can easily be fixed like my more cooking utensils, there was no can opener or scissors. And the cleaning could have been a little better. And for some reason the birds just loved to poop all over our cars everyday we were there. Other than that we had alot of fun at the cabin. Thanks cabins USA you are the best!
This cabin was nice, had its bumps in the road but over all myself & my family enjoyed it. The upstairs was hot when the downstairs was really cold. The bath tub with the jets is very dangerous. Myself & my 4 year old were almost seriously hurt. It gets very slippery. The hot tub isn't very hot. But where this is located it was peaceful & quiet. Nice people around as well. We enjoyed pigeon forge. We were sad that we only had a couple days here. So there is a chance we will be back. ????
The house was big enough for our family. It could use a deep clean and the futon in the game room is still broken. The pool sticks need replacing as well. It could use more towels and grill tools. It was nice though for what we needed.
The place was very nice perfectly located just minutes from the main strip of Pigeon Forge. The place does need a deep cleaning, wish it had a large coffee pot for the number of people who stayed. The mattresses needs to be replaced in the down stairs bedrooms and the pillows in all the bedrooms were horrible. The rug in the dinning rooms needs taken up because it is a trip hazard. Other than these few things this place was perfect for our family plenty enough space. Loved the game room in the basement.
The only thing we were disappointed in was we had trouble getting hot water for our showers. I don't know if the hot water heater wasn't big enough or what for a 4 bedroom house. We called someone to come out while we were there, and it was hot when he was there, but it still gave us trouble the whole time. Also, there was no air hockey table in the game room, and the pictures showed an air hockey table and the lady on the phone said there should be one. Last, the hot tub didn't have stairs to get in and out, which made it very hard to use.
We liked the beds and the couch and love seat with recliners. They were very nice.
We had the pleasure of spending one night here. If you don't mind not staying in a cabin this is the place to be. 4 large bedrooms, lots of space, minutes from down town pigeon forge. Extremely clean. Only down fall was the jacuzzi tub jets would not turn on but we will definitely stay here again!
Wanted to thank mrs.shawna for putting us in this house after our bad cabin rental we really appreciate it. The team was wonderful all the way around. And totally understood our complaints and unhappiness with the other cabin. River chase is amazing right in the heart of town and it was so beautiful all the way Thur. Only thing to complain about is there could've been more games to play but I guess pool is ok. Thanks again team of USA cabins we appreciate it
The Men had the Pool Table
The Female didn't have any games to
Play with.
On the ad online when i pulled up the
River Chase Home it showed a air hockey
But it wasn't there. So we just watch them shoot
Pool. You need more games so the ladies will have
Games to play too.
Had a wonderful time as always. This is our 3rd or 4th stay with CabinsUSA. Great places to stay. We would definitely recommend to anyone. See you next time!
We enjoyed The stay. Just think the futon down stairs could be updated and the refrigerator door was coming apart at the bottom. We had a good time. Had fun with the family. I would highly recommend cabins USA.
This was not my original booking but after arriving to my cabin I was switched to this property. It's very nice, great location and close to everything. There were a few cons...no wifi, it's located in a subdivision so the houses are right on top of one another and we did not have the hot tub that our original cabin had.
Very affordable and spacious that gives you all the comforts of home. The house was very clean and was equipped with all the needs anyone would need. For a group of people it was certainly worth the money.
We originally planned to spend our week vacation at the River Chase, however, upon immediate arrival we realized that the cabin wasn’t as described. The cabin was nice and fully stocked with tp, soaps, pt, and everything needed in a kitchen. However, our issue was the amenities. The air hockey table was on side of the road, the balls for the pool table were missing (office said they were stuck in the table) and there was WiFi but that cabin doesn’t include WiFi so they do not give the code. The freezer door handle was broken, the kitchen counter has seen better days and is falling and there’s no yard or private outdoor space (pictures are misleading). Being that we choose this cabin because of its amenities we were let done and upset. The plan was to unplug and enjoy family time during this vacation, but there was literally nothing to do but play cards and watch tv. Thankfully, we’re season pass holders to DW & SC and regulars to the mountains so we were able to stay busy until Cabins USA moved us to an upgraded cabin after 2 night because of the inconvenience and issues with the cabin. But, when I first made contact with the office I was told sorry that’s only an amenity we can’t do anything. After a several conversations and telling the rep we were regulars and stayed with them multiple times in the pass, I was able to speak with a supervisor and he made things right. There were other small issues with the cabin but it’s to much to list. Read everything in the description and recent reviews!! BEDs ARE TERRIBLE unless you enjoy sleeping on concrete!!
The house was very nice it even looked better to me in person. Only issue we had was the air hockey table was not working maintenance came and looked and advise them to replace it. Other than that our stay was awesome. Only thing I dont like is you pay a cleaning fee but they want everything besides the towels to be cleaned before leaving so I really dont see the purpose of the $150 cleaning fee. Over great stay!
My family and I had a wonderful stay . The staff was friendly and the location and house were fantastic. I would highly recommend this property to anyone. We were close enough to everything yet far away from the crowds to enjoy our stay. Mitchell Elliott
Property was great and in a great location. The only thing we didn’t like was no WiFi and the air hockey table doesn’t work that well. Overall our experience was great will definitely stay again.
It was my family's first time in TN and we've enjoyed every bit of time we stayed there. The cabin was clean and comfortable. The staff was very professional. They made sure my family was ok during the stay. Yes I recommend this cabin for a small group.
Our overall stay was good. The house was in a great location. We had easy access to the main strip. We had an issue with the cable but maintenance came right out to correct the issue. It turns out that the TVs only showed about 7 channels. There were several dirty dishes and there were feces left in the upstairs toilet when we got there. The game room in the garage was great but the room needs to be insulated because it was almost too cold to go down there even with the space heater on.
CONS - Property did not disclose Wi-fi was not included which we did not expect in 2018. One had to buy a subscription to gain service. The shower head in the master bath was capped off when we arrived and no shower curtain installed. The condo was very spacious and clean and the master king bed mattress was very comfortable. The condo was beautifully furnished and the couches were also in great shape. Our teens loved the pool table.
This house was very clean, great location and loved the porches. The only downfall was the upstairs bedrooms did not seem like queen beds. I would recommend this property and would rent again. I would also recommend Cabins’s USA who called to make sure everything was good and nothing needed. Very thoughtful!
Your feet stuck to the floor, the bathrooms including the showers were not cleaned well, they left dirty napkins on the table. I guess we just expected that we would not have to clean it ourselves before we got started.
This home is beautiful and cozy. It is close to Pigeon Forge Parkway. The neighborhood is quiet. The only issue was that we requested trash pick up three times and no one came by after being told the request was in and assigned to someone. Our trash was overflowing. Besides that, everything was great. We enjoyed sitting on the back patio and the game room/ garage is awesome. I would stay there again.
We really enjoyed the stay i took my husband for is birthday with some off my family members and everyone was very pleased.will come again
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the same great stay you enjoyed while vacationing in Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to seeing you again soon!