with 2 level cabin, 2 queen beds, bbq grill, deck, gas fireplace, hot tub, jetted tub, non smoking
Overall Rating: 9.3 / 10
1 of 118Guest Review
Guest Rating: 7.1
Theresa R.,
Holiday, FL
Stayed on 04/13/2024
Ratings:
Booking:7
Staff:8
Cleanliness:10
Check In:5
Value:5
Comfort:8
Check Out:8
Amenities:2
Location:10
Would Recommend Company:5
Would Recommend Property:10
Guest Comments:
My sister and I wanted to bring our 86-year-old mother down to Pigeon Forge for the weekend and we rented a cabin away from everything. The two amenities that we requested were a hot tub and a fireplace. When we arrived at the cabin, the hot tub was empty and the fireplace would not light. We contacted the desk right away. They sent a repairman out that evening for the hot tub and we were told that it would need a professional in order to be repaired. They then offered us to move to another location called Ray's Inn. We agreed and packed up our belongings. When we arrived at Ray's Inn it was like being in the middle of a huge party. Loud music on all sides and people yelling and screaming! Ray's Inn was not a cabin though. It lacked The rustic charm and location that we had sought. Because it was so late, we went to bed and I decided to email Cabin's USA the next morning. I received the call from Will and I told him that we wanted to go back to the original location because we were looking for a peaceful weekend and Rays Inn did not offer that. They agreed to let us move back to Hidden Mountain 360. When we arrived, the repairman was there working on the hot tub and he felt sure he could get it fixed and heated by the evening. We left to go explore Pigeon Forge and returned around 5:30 p.m. The hot tub was filled and was hot. We quickly changed and got in but as we were sitting there, we could hear the water pouring out from underneath. I guess my biggest issue is that no one knew that the hot tub was broken or why it wasn't repaired the week prior to our arrival. The fireplace issue was resolved the first night. I was told that fireplace season was over. Why would they be shut down before the end of May?
Will I use cabins USA again? That's always a possibility. They did reach out and made an offer of compensation for one night. The staff was very polite and accommodating! It was not the weekend we had hoped for but we made the most of what was there.
Beautiful cabin with lots of room. Everything was clean and the location was quite and private. Only drawback was no internet. We loved our stay and will definitely go back again.
This cabin was absolutely wonderful and we thoroughly enjoyed our stay. Exceeded our expectations. My only complaint was the stove needs updating and Wifi would be a great addition. We will be back!!!
The cabin included a grill, which we used. However, there wasn't a grill brush so we were unsure how to clean it. The cabin was very nice and spacious.
The cabin was very secluded it was just a wonderful experience being up in the mountains and been secluded the staff and people were friendly and would help you in any way that they could and we would definitely stay with them again.
The (5) the cabin is real nice and it was hard to get to at first. The drive way is not graveled no more it is paved.at the beginning It was a hit and miss on getting phone service.
What a breath of fresh air!!! This little cabin is the perfect getaway location when you want to get away from EVERYTHING! Yeah, it's a bit basic, but it's complete. Housekeeping has done a good job of keeping things clean, and most amenities are fully functional, though the Foosball table has probably seen the end of its career. You'd be hard pressed to find a more secluded property in the Smokies. Resident neighbors were practically invisible, and the nearest cabin is a good distance thru the trees. This is truly "Isolation Station," yet it's less than five minutes from the highway! On the down side, the hot tub has been abused and is rather temperamental. The ground level is somehow always hotter than upstairs, and there is no trace of a wifi or cell signal, save for weird times and locations on the property. You won't be checking your work email here. But hey- that's the whole purpose for showing up, right? A Hidden Mountain is a great value, and the ultimate choice for a minimalist vacation, with a location convenient to Cades Cove, Townsend, Wears Valley, and Pigeon Forge.
Was great for a girls getaway. Could have done without the excess amount of flies but we dealt with it. Great stay overall. Will definitely be using them for future trips
We used this cabin for our honeymoon. We didn't spend a lot of time there, but instead spent most of the day taking in sights and attractions. The cabin was clean and quiet. It had no phone and limited cell service. No tv other than being hooked to a dvd player and no internet. It was perfect for us because we wanted away from all that and a chance to enjoy each others company., Decor may be considered dated such as things like the wallpaper, but it's a cabin in the woods, not the Hilton, and if I had been after a place of that caliber, that's what I would have picked. We loved it and plan on coming back soon,
The cabin was ok you can tell it was an old cabin and needed updated. There was some spiders webs but everything worked the beds was comfortable. This cabin doesn't have Wi-Fi and only local tv channels which was ok for me but not my kids.
The cabin needs a landline or wifi. I traveled with my parents and was uncomfortable not having a form of communication with parents. The last time we stayed in this cabin there was a landline.
Overall the property was okay, but very dated. However, there were several lights with bad bulbs. The downstairs bedroom had no lamp on the nightstand. The lamp was apparently stashed in the closet because the bulb was blown. We had to go and buy light bulbs. The ceiling fan in the loft bedroom made a loud racket. It could not be used at night due to the noise. The front outside lights did not work. Probably bad bulbs. On the plus side, the beds were comfortable.
This was a trip for our 20th anniversary. We enjoyed the cabin. We had a little hard time getting there between the directions we got from the office and GPS.. We never saw the cabin USA sign. The cabin was comfortable. We do feel that the cabin needs a deep cleaning and some maintenance or a few items. It would be nice if we had some Internet Cellphone use was little. Next time we will look at Cabin USA again if we want to rent another Cabin in the future.
This was the perfet place to be away from the hustle and bustle ,yet close enough to the attractions. The kitchen has everything you need to prepare meals. I especially the enjoyed the porch with the swing and rocking chairs. We had daily visits from turkies and squirrels. The fire pit and large lot is an added bonus! This is an older decore cabin, but nothing you can't tolerate for a few days of relaxation. All amminites of home.
This is a lovely quaint cabin. It is perfect for a couple or small family. The hot tub on the deck is simply perfect after a day in the mountains, the foosball table is a tad bit old but still functioning, and the sounds of the babbling creek.. complete relaxation. They provide a washing machine and dryer, two full bathrooms, it's literally mountain charm at its finest. The only drawback is no cable/satellite TV. You get local channels only. I'd suggest the company provide an assortment of DVD's or WiFi.... I'd most definitely rent this cabin again.
Was very easy to find, but make sure you follow CabinsUSA directions and not Google. Clean. Would recommend they put a shade on the front door. Beds were okay but wish they were a little more comfy. Plenty of room. Great location off of a main road going to the middle of Pigeon Forge. Was about 10 minutes to Parkway.
iit is a beautiful cabin with a great view off the back we were happy with everything the only suggestion I would have would be to lower the TV so you can actually see it without twisting your neck so bad from the couch
This is our second time since November 2020, it's so nice and with no real cell service the adult time is so well appreciated. The fireplace didn't work, which is nice, but nothing that ruined our good time. It is so peaceful and as you set in the hot tub you can hear the creek, there are neighbors but you'd think you were out there by yourselves. It is such a simple, close to home get away for the wife and I that I can't say enough about it. Already planning to do it in the summer.
Although it was very difficult to find due to the sign for the cabin was on the ground and we arrived at dusk and based on the directions we were given, the accommodations were very nice and the company was easy to work with. Dirt would come out of the heat register vents every time the heat would turn on.
The house was very dusty. There was died bugs on the fireplace mantle. There were beer bottle caps laying in random places. Wall paper was peeling in some spots. Also lots of dust webs. But other than the cleaning issues was a great place.
20th wedding anniversary and with the pandemic, I still wanted the wife and I to get away (no kids) and to be able to enjoy each other like so long ago. The cabin was like a picture and was set up perfect for a relaxing weekend and actually watching the sunrise through the valley from the hot tub, don't get that kind of opportunity often. Although we're from Knoxville, the isolation was a dream, my wife actually had to UNPLUG, due to limited cell service; it was great. If I was to say anything negative it would be the directions, coming from Knoxville it brings you in to a fence, which you can walk to cabin just not practical, but following cabin usa directions, I finally found the sign you won't see at night it's faded and about 15ft of bluff mountain road and it sign showing our cabin was laying in the grass. Other than that I would definitely recommend for either a week or just a weekend getaway.
My friends and I had such an amazing time at this cabin, on our annual girls trip. The location is great, other than it being beside a resident cabin which was a little ran down and had an old junky truck sitting beside our picnic table/fire pit area. It didn't affect our stay, just a bit of an eye sore. The main "negative" about this cabin is there is NO Wi-Fi and absolutely no cell service if you use Verizon towers. However, one of my friends has AT&T and she did have sporadic service at times. It's not a safe feeling knowing you couldn't call for help should you need it. The cabin, for the most part, was clean besides needing a deep cleaning to get rid of cobwebs. Some of the extra blankets and pillows need to be replaced, as the extra pillow in the closet looked like it was urine-stained. I took my own pillow so it wasn't a big issue for us. I have bad hip issues so I can be a good judge in saying the beds were very comfortable! The hot tub was very clean also. However, the on/off button doesn't work. The hot tub is straight-wired which means the jets run 24/7 and it is right outside the bedroom window. Even with the "little negatives," I would definitely stay there again IF they install Wi-Fi.
The cabin was very nice. There was one lamp broken and the hot tub only had 3 jets working and had to clean around the top of the tub where the jet was not working. It was in a very quiet area and was not bothered by any noise. I would use Cabins USA again.
The cabin and location was nice. The appliances need updating. The sleeper sofa needs replacing. Ice maker did not work. Stove only had one burner that worked. Blind on back door is broken. Spiderwebs were everywhere. Overall I enjoyed my stay. I would book again with hopes of updates and repairs.
Company Response:
Thank you for your review, Michelle! We appreciate your feedback on this cabin. We will be addressing all of the items that you mentioned, but we did want to let you know that the sleeper sofa has been replaced since your stay. We look forward to having you come back and stay with us again!
Very quite location nice cabin for the most part. A couple of the stove burners were out as well as bulbs in living room and bathroom.Lampshades need replaced. But overall not to bad.
It was a great week at the Smoky Mountains - we loved it. The cabin was very confortable well maintained. The hot tube is great and very relaxing. The appliances are very clean and worked perfectly. Having carpet on the main floor on a cabin doesn't seem to be a great idea - hard to keep it clean - specially around the dinner table and the bathtube. About the property, the location is great - not too far and not too close to the city. Only small issue is the neighbor - close and with trucks and machinery parked on the property - it kinds of spoils the mountains experience. Oh, and the fussball had no ball.. :)
The cabin was very clean and comfortable, My husband and I and our 3 kids stayed we all enjoyed the hot tub. Wish it was a little more secluded but it worked just fine. Other than not being able to find the nearby creek it was a wonderful and beautiful stay! Very quiet and peaceful! We will definitely be cooking again with Cabins USA next year!
The cabin was nice and clean!! The location was great! Hot tub was clean and worked. The GPS takes you the back way to the cabin, and the gate is locked, so follow the directions that are emailed to you! The “gravel†road in the directions is now paved, we looked for a gravel road to turn onto and finally figured out it was paved! Customer service was great!!!
We had a great time. The only thing was that the loft stayed extremely hot. We had the heat set at 60 and we still had to sleep with the windows open, even on those 20degree nights. Even got a visit from Smiley which the grandkids loved and so did I. I would recommend Cabins USA for your next vacation.
Gravel Road leading up to our cabin had turned to dirt was hard to drive up without using 4 wheel drive the upstairs bathroom had a leak in it flies in the sink jacuzzi in the bottom bathroom did not work only the cold water would come out plus side was the hot tub work
The cabin is in a great location however you can not follow the GPS to get to the cabin. It will put you behind a locked gate in front of the cabin. We enjoyed our stay and would definetly return.
The cabin it self was very nice. However our upstairs toilet wouldn't flush, water dripped in the downstairs bathroom area, after we washed dishes we had no more hot water, the fire place didn't work and the outside hot tub didn't work. So we were a little disappointed. But staff was wonderful!! I give the staff 5 stars the cabin 3.
The cabin was beautiful and our visitor, Smiley was a bonus. I read the previous reviews before coming to cabin and found that nothing was corrected. There were only two forks and two crab (very small) forks there. The fire place still did not work. We did not see a fire extinguisher anywhere in cabin and fire detectors were not working properly. We even found a fire detector in a drawer in bathroom. The cabin was clean and tidy. Beautiful surroundings and will definitely use Cabins USA for our annual trip.
The check in and check out process was quick and simple, the staff members were courteous and helpful. The cabin was very nice and clean. Unfortunately the beds were very uncomfortable which made it hard to get a good nights rest. It was awkward at first driving on a shared driveway through people’s personal property. The neighbor cabin had a dog that would come onto the property and bark and growl at my children. We will definitely book with Cabins USA again, just not at A Hidden Mountain 360.
Hot tub was one of the best ever. Loved the screened in porch. No internet was a bummer (oversight on my part). The location of the TV 8 feet off the floor hurt my neck. The other TV was only DVD player. Also could use some additional silverware. Need additional TV in bedroom. Fireplace did not work. No land line telephone service. Daily visits from Smiley were looked forward to, take some treats for him. No cell service on my ATT phone but hubby's Verizon phone had service. Nice cabin but needs a few updates to amenities for me.
The cabin was awesome! The best part was seeing smiley every morning. He would come to back porch and say good morning everyday. The only compliant would be I called cabins USA to find out if the grill was gas or charcoal and was told it was gas (not) it was charcoal and had to drive back to town and get charcoal. I believe it was a very good deal and will definitely be staying again. Thank you Cabin USA.
The only thing wrong with our stay was the lack of cell service and Wi-Fi. But that was not a real issue. We just made contact with the outside world while away from the cabin. I loved the remote location. Smiley came to visit every morning. The cabin was clean and tidy. We will definitely stay here again. Thanks Cabin USA
We loved our stay at Hidden Mountain 360. Making our reservation was easy and using express check in and out saved a lot of time. The cabin was as pictured and was neat and clean. We were welcomed by soft music and towel sculptures when we arrived which was a nice touch. Our only negative was that we found an empty beer bottle on the side porch and cigarette butts around and on the front porch which we thought should have been removed. Otherwise it was a wonderful stay!
Company Response:
Thank you for taking the time to let us know about your recent stay in A Hidden Mountain 360! We here at Cabins USA strive to give each of our guests the best stay possible while vacationing in the Smokies. I apologize for the cleanliness issues you experienced during your stay. Your comments have been forwarded to our housekeeping supervisor to be addressed. Thank you for choosing Cabins USA and we look forward to seeing you again soon!
Nice cabin for the price. Address on cabin is different from the one given on site so it's a little confusing when using Google maps. Small hole in screen door allowed a small critter to get in a pull out trash onto the deck but nothing major. Biggest problem was seeing a few roaches crawling around then finding a couple more in my bag once we got back home.
This cabin worked great for me and my husband. The location is a little weird to get to, but the turn by turn direction are spot on. Didn't know this unit had a TV we didn't use it. We found the toaster did not work but no big deal. Assuming that the dog we seen every moring is the dog I have read about in the comments is a nice dog only thing was he came up to my husband in ninja dog mode with what he thought were teeth out. Luckily I had told him that I seen something about a dog here so he didn't do any thing drastic 1st. We did have a racoon get in the trash. I had also picked this cabin as it talked about a creek it wasn't much to talk about, or I was spoiled at the larger cabin we were at at the beginning of the week with the stream. Over all I don't know if I would pick this unit again, but if it was my only choice for my next trip I wouldn't look for another company to book with I would come back here.
This was such a great cabin to spend a few days in! I loved the location. The drive to the cabin was a little scary at first up the gravel road but it wasn't bad at all once we got used to it. There was a horse that greeted us most times that we left and returned to the cabin! That may have been the best part!
Company Response:
I am so happy to hear that you enjoyed your stay in A Hidden Mountain 360! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!
The location and the cabin were nice. We had a total of 5 people staying with the us and didn't have enough silverware to eat a meal, we had only 3 forks. Not that big of a deal but wanted to mention it so you are able to get more forks. We had an issue with the hot tub and called and the maintenance person responded quickly.
Company Response:
Thank you for taking the time to let us know about your recent stay in A Hidden Mountain 360. We here at Cabins USA work hard to make sure each of our guests have the best stay possible when visiting the Smokies. Thank you for letting us know about the lack of forks in the cabin. Your comments have been forwarded to our housekeeping supervisor to be addressed. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!
We really enjoyed our stay in this cabin. Did not start off well, however because the address given via email had the house number transposed and we spent a bit of time lost on the mountain then called your associate. Associate was very helpful. We slept well, towels, etc was,plentiful and having the washer dryer was very helpful. A couple of suggestions, however for kitchen equipment. There were only three small spoons. The can opener could be replaced and the cabin was a little dusty, especially around the wood framing and the air intake vent. Also a suggestion, would be helpful to have door hooks in the bathroom so towels could be hung to dry. Again, I would certainly use Cabins USA in the future just a inexpensive upgrades would be very helpful for future tenants. Making the cabin a little more cozy would make this cabin not only a nice place to stay but a great place to stay. Thanks for the opportunity to give feedback.
Company Response:
Thank you for taking the time to let us know about your recent stay in A Hidden Mountain 360! We here at Cabins USA work hard to make sure each of our guests have the same great stay you enjoyed while vacationing in the Smokies. Thank you for all of your suggestions regarding the kitchen equipment. Those have been forwarded to our Owner Liaisons to be addressed. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!
Cabin was very clean the location was nice and Smiley is a good dog. The only problem I had with our stay is the upstairs shower did not work and the upstairs DVD player ought to be mentioned in description I would have taken some movies for the kids but I would not and will hesitate to rent this cabin again.
Company Response:
Thank you for taking the time to let us know about your recent stay in A Hidden Mountain 360! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. I apologize for the issues you experienced with the shower and lack of DVD player. Your comments have been forwarded to our maintenance department to be addressed. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!
Awesome place to stay, close to town but far away to be back in the woods, would for sure stay there again!!!! Very roomy and nice! We loved our stay! All staff was nice and very helpful during our stay!
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the same great stay you enjoyed while vacationing in the Smokies. When you are ready stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!
Our coffe maker went out. I called the office and they had a new one to us in 20 minutes.
Company Response:
Thank you for taking the time to let us know about your recent stay in A Hidden Mountain 360! We here at Cabins USA work hard to make sure each of our guests have the same great stay you enjoyed while vacationing in the Smokies. I am so happy to hear that maintenance was able to get a coffee maker out to your cabin so quickly. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guests again!
The cabin was great, and the location was great as well. Secluded, but still only a few minutes to get back into town. The staff was very helpful, and took care of anything we needed. Definitely will be booking with you guys again.
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to seeing you again soon!
Cabin was very quiet and peaceful. A nice cabin overall, but does need some updating. Enjoyed our stay very much! Reservations, check in and check out were very easy.
Company Response:
Thank you for taking the time to let us know about your recent stay in A Hidden Mountain 360. We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. Thank you for letting us know about the updating needed in the cabin. This has been forwarded to our Owner Liaisons and they will be bringing this to the owner's attention. Thank you for choosing Cabins USA and we look forward to having you as our guest again!
Out stay was awesome. The only issue that we had was that we were on a road that seemed to be a dead end. Every night we had cars pull up and turn around. One night someone actually got out and walked around. It was worrisome to me,
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!
we had a great time in this cabin. It was a quit place to stay everything was clean when we got there. If I had a any complaint at all it would be there is no internet which to us was not a big deal.The neighbors did have a big dog that came and visited us every day. He was a sweet dog we called him smiley because it looked like he was smiling at you everytime he came by. Overall this was a good cabin and we will use cabins usa again.
Company Response:
I am so happy to hear that you enjoyed your stay in A Hidden Mountain 360! We here at Cabins USA work hard to make sure that each of our guests have the same great stay you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!
The fireplace didn't work when we got to the cabin. We called maintenance came out turned it on but no heat came out of the vents. The firepit outside was full of trash & the picnic table had missing & broken boards. Not usable at all. Would not stay at this cabin again.
We always use cabin usa when we visit east Tennessee. Never disappointed it was great.my only concern with this canin was the neighbors dog came over n showed his teeth while we were packing up
He didn't do anything but that.
My over all stay was awesome. The worst part was trying to find the cabin and the cabin numbers didn't match made it very difficult to locate cabin causing us 4 hours of unnecessary riding. As far as staff after trying to let them know of the problem the person Donnie I spoke with was extremely rude with no understanding or compassion. Later April Gann called about my concerns and she really made a difference in how I felt later. So I really appreciated her calling with her concerns.
Nice cabin, great price and good location for hiking, site seeing, shopping and getting away. We would recommend Cabin USA, Hidden Mountain 360 and we would stay there again.
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure that each of our guests have the same great stay you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!
Was a very nice stay and very close to all the attractions. Cabin was nice and relaxing. Only complaint would have to be the neighbors dog which would use the bathroom in the lot, so you had to watch where you would step. I would use cabins USA again
Company Response:
Thank you so much for all or your kind words! We here at Cabins USA work hard to make sure that each of our guests have the same great stay you experienced while vacationing in the Smokies. When you are ready to stay with us again, please let our reservationists know you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!
We had a very clean cabin. Our beds were comfortable and the hot tub was awesome. We will definitely use Cabins USA again.
Company Response:
I am so happy to hear that you enjoyed your stay in A Hidden Mountain 360. Our housekeepers work hard to make sure that each of our cabins are thoroughly cleaned and fully stocked so all you have to do is walk into your cabin and start relaxing. When you are ready to stay with us again, please let our reservationists know you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!
Cabin was exactly what i thought it would be and more. Very clean and comfy..enjoyed the satellite tv at night....would recommend to anyone and everyone!
Company Response:
Thank you for all of your kind words! Our cleaners work hard to make sure that each of our cabins are thoroughly cleaned and fully stocked so our guests have to do is walk into their cabin and start relaxing. When you are ready to stay with us again, please let our reservationists know you are a return guest for an additional discount. Thank you again for your review and we look forward to having you as our guest again!
My stay was great. I have been using cabinsusa for some time now and have always had a pleasurable experience.
Company Response:
Thank you for all of your kind words and thank you for always choosing Cabins USA when visiting the Smokies! We work hard to make sure that each of our guests have the same great experience you enjoy while vacationing. Thank you again for choosing Cabins USA and we look forward to seeing you again soon!
We stayed for two nights. We loved the cabin. Everything was well prepared for our visit. Check in was easy and the cabin was fairly secluded. We had one neighbor next door but they were far enough away that the cabin felt like a hideout in the woods. The only problem that we had was that the chain on the rubber flapper in the upstairs toilet wasn't connected, so we had to reach down into the clean water in the tank to lift the rubber stopper to flush the upstairs toilet. That wasn't a big deal, though, and we left them a note about it when we left. I imagine that is not the kind of thing you would notice while cleaning up the cabin for the next guest. Overall, we had a great visit and the cabin was as we expected. Thanks!
Company Response:
I am so happy to hear that you enjoyed your stay in A Hidden Mountain 360! Thank you for letting us know about the issue with the toilet. That has been sent to our maintenance department and they are correcting that issue. Thank you for choosing Cabins USA and we look forward to having you as our guest again!
This was the first time experience of renting a cabin and I have to say this was a very easy process the express check in was very convient and so easy and check out was even easier. The house was wonderful very clean, even though we didn't spend a whole lot of time at the cabin it was very nice to come back to a home feeling. I would recommend this cabin to anyone that's just looking to get away and be somewhere quiet very peaceful surroundings. They had it very well stocked for everything that we would have needed if we spent the entire vacation at the house. Most places don't stock as much as they did. And the big plus was the washer and dryer. Overall the stay was a 10 we will sure be back next year to the area.
Company Response:
Thank you so much for all of your kind words and I am happy to hear that you enjoyed your stay in A Hidden Mountain 360! We here at Cabins USA work hard to make sure that each of our guests have the same great stay that you enjoyed. When you are ready to stay with us again, please make sure that you let our reservationists know that you are a return guest for an additional discount. Thank you again for your review and we look forward to having you as our guest again!
This was our third time renting a cabin in Smoky Mountains, but our first time with USA Cabins. We chose this cabin for the location and that worked out great. Once you learn the back roads you don't have to deal with the crowds of people or traffic. The cabin itself is older and has some issues with critters on the outside. The inside of the cabin was what we figured it would be and that was fine. I do believe there is some sort of mold issue on the ceiling and the blinds need replaced. The carpet could also use some help in places. Our biggest prob. was that the cabin was dirty in places when we got there, we called USA Cabins and they did make this situation right. There is no broom at this cabin and most people would be fine with this, but we have young children who don't always like to put shoes on and I had no way to clean up all the wood on the deck and the porch from the woodpeckers and Carpenter Bees. The last thing would be to bring any games you may want to play and a ball if you want to play the foosball game. We will use USA Cabins again and stay in the same area, but in a different cabin.
Excellent stay! Just a couple miles out of Pigeon Forge. We felt really at home with our own kitchen and hot tub! The only thing was that the beds were hard as rocks! So if you have a bad back, bring some extra support! Other than that, we wanted to stay forever!
Company Response:
Thank you for your review. We are delighted that you enjoyed your stay with us. We appreciate your feedback, and we hope that we will hear back from you again soon. Do not forget to call us about your return guest discount.
The only REAL complaint I have is the BED. OMG, the mattress was terrible. Please let the owners know they need to invest in new mattresses. The rest of the place was great. Also, for privacy reasons they may want to either get a new front door that does not have a full glass view (some folks like to run around naked) or simply hang up a curtain over that full glass door ! LOL!
Amazing cabin. Even though the neibors dog came to visit us, it was still awesome. The hot tub was a little strong on the chemicle smell, but other than them 2 little problems it was great. Absolutely loved it and plan on coming back. Cabins USA is probably the only cabin facilitie I'll work with. For my very first experience even staying at a cabin, it was all around fantastic. I can't wait till I go back.
The cabin was very clean and a great value. Enjoyed the fairly private area as hoped for. A nice surprise was that the cabin is equipped with a washer and dryer (apartment style) which was not mentioned on the website. We definitely enjoyed our stay and would love to return!
We loved the cabin! It was in a good location for our needs. The cabin is dated but it still fit our needs for the week. There is only one couch and chair with a small TV. The top bedroom is open with not much privacy. It is a nice cabin for 2 people or a small family.
We enjoyed the front pouch swing and rockers.
I would stay here again but my husband wants one with a view next time!
The hot tub is on a screened- in deck. We spent a lot of time there.
Everyone was very helpful with getting us booked and directions to the cabin were right on target!
Thanks for making our vacation time nice.
Cabin was nice. Opening in southwest corner of livingroom letting wasps in......holes in screens on porch..... gate by cabin locked forcing you to go through someones yard to get to cabin. Small things I know we will be back next trip!
Company Response:
Thank you for your review. We appreciate all your feedback. We have updated the directions to A Hidden Mountain 360. We hope that you will choose Cabins USA for your next Smoky Mountain vacation.
When we arrived at the cabin, my husband (who had not seen any pictures of the cabin) was in amazement! We both enjoyed the outside porch the most I think! We just needed to relax and relaxation is what we got!!!!
The location of the cabin was great, private. It smelt a little musty, like its been closed up or something. The beds were OK could of been softer. We love the Hot tub and the screened in back porch. This cabin just need a little up date, TLC and lesser price until up date. Loved our time here.
The mattresses on both queen beds need to be replaced. The queen bed in the master bedroom downstairs was not level--it was lower on one side. They could also use new bedspreads. The foosball table didn't have a ball to play a game. Overall, it was a great cabin, but could definitely use some updating.
This unit is nice but we have stayed in others for the same price point that are much nicer and newer. The cabin is definately beginning to show some wear and is somewhat dated. With new clean wallpaper, bedspreads, and flatscreen TV this cabin could be a pick again for us. We reported the leak in the kitchen sink, low water flow in the upstairs shower, loose toilet seat - so I hope you were able to get those maintenanced. I know bedding is expensive but the downstairs bed (matress and boxsprings) is shot and really needs to be replaced! We certainly enjoy comming to this area for our vacation time and nearly always get a cabin from you. Best Regards to a successful season. Brent
we do love this cabin but it has lost something through the years for us . the hot tub was the main thing that we loved and now it is not the same it does not have the jets and bubbles and the beds the matresses are so hard that we have to buy foam to put on them cause our backs hurt so so bad after sleeping on them ,they really need to up date the matresses . but the cabin is gorgeous and we love the fireplace and the location .
Nice cabin, but you have to drive thru 3 privet yards, and very steep grade dirt road to get to it, when the paved road is right at a locked gate at the frunt door.
Company Response:
Thank you for taking the time to review your stay in A Hidden Mountain 360. We hope that you will stay with Cabins USA for your next Pigeon Forge vacation.