Cabins USA Gatlinburg ("Cabins USA," "we," "us," or "our") has created this Privacy Policy ("Policy") to inform you of our practices related to our collection, use, storage, and transmission of information gathered online. Our website includes the webpages, content, and functionality that are available via the "cabinsusa.com" domain, which may be accessed via your web browser at https://www.cabinsusagatlinburg.com (collectively, our "Website"). We also offer an application for mobile devices named "Cabins USA," which may be offered from online mobile application suppliers from time to time ("Mobile App"). Together, the Website and Mobile App comprise our online service offerings (each a "Service," and collectively "Services").
We recognize that information privacy is vital to earning your trust and therefore to the success of our business. Please contact us at 800-584-9872 if you have any questions or comments about our privacy practices.
We use your Internet Protocol ("IP") address to help administer and diagnose problems with our Services, remember items that you have placed in your online shopping cart, and gather demographic information.
Our Service registration areas require you to supply contact information, such as name, phone number, and e-mail address. We sometimes use contact information to send you promotional materials from our company and from some of our advertising partners. However, you may opt out of our promotional e-mail messages at any time. (See Opt Out below.)
To place an order using our Services, you must provide your contact information and credit card information. Your credit card information is used for the sole purpose of billing you for requested products and services. The contact information you provide is also used for the purpose of billing you for requested products and services. We sometimes use contact information to send you promotional materials from our company and from some of our advertising partners. However, you may opt out of our promotional e-mail messages at any time. (See Opt Out below.)
If you begin a reservation on our Services and do not complete it, we retain the information you entered before leaving, which may include your name, e-mail address, and the dates and property you were viewing. We use this information to follow up with you about the reservation you started, to ask about any difficulty you encountered, to improve our booking process, and to send you promotional materials from our company and from some of our advertising partners. You may opt out of these messages at any time by using any unsubscribe link we provide or by contacting us at 800-584-9872. (See Opt Out below.)
To participate in our online surveys, you must provide contact and demographic information. We use this information to send you information about us. We may use this information to contact you as necessary. We sometimes use contact information to send you promotional materials from our company and from some of our advertising partners. However, you may opt out of our promotional e-mail messages at any time. (See Opt Out below.)
To participate in our contests, you must provide contact and demographic information. We might use this information to contact you as necessary. We sometimes use contact information to send you promotional materials from our company and from some of our advertising partners. However, you may opt out of our promotional e-mail messages at any time. (See Opt Out below.)
Cabins USA uses Google Analytics to improve your experience. This service uses cookies to collect usage information from our Website. Such information is specific to the performance of our Website and the geographic scope of our business and does not include your name, address, credit card information, etc.
Usage information allows us to determine how long you viewed our Website, what pages you visited, what device you used to visit our Website, and more generally, the amount of search traffic our Website receives, the source of our Website's traffic, and how long it took to download a web page. This allows us to make informed changes to improve our Website, such as making our Website faster and easier to use.
Usage information generated by cookies related to your use of our Website (including your IP address) is collected by Google. Google then processes this information and provides reports on Website activity for this Website.
IP addresses are collected by Google Analytics solely for determining the general geographic location of an accessing computer system to within about twenty-five (25) miles. We do not link or ever attempt to link this information to other information that could be used to identify you. Google will not associate your IP address with any other information held by Google.
You can prevent Google Analytics from recognizing your IP Address by disabling cookies in your web browser. (See Customer Control of Information below)
Sometimes, we work with other third-parties outside of Google, like LocaliQ. LocaliQ utilize similar data, including how long you viewed our Website, what pages you visited, what device you used to visit our Website, and more. We do not link or ever attempt to link this information to other information that could be used to identify you.
You can prevent LocaliQ from accessing this information by choosing to opt-out at: https://localiq.com/optout/
Cabins USA uses services like Google AdWords to market our business in advertisements that appear in search results pages powered by Google's Search Engine. AdWords offers remarketing to serve advertisements to visitors who visited our Website within a specified time frame.
When you visit our Website, Google and other third-party vendors place a cookie on your computer and add your IP Address to a list of Website visitors. Google then uses this list to serve advertisements for our business when you type in specific search queries. With this information, Google can serve advertisements in search results and on Websites across the Internet.
This allows Google, Bing, and third party search network Websites to serve advertisements in response to visits to our Website. You can opt-out of Google's use of targeted advertising with cookies by visiting Google's Advertisements Settings at https://www.google.com/settings/ads. You can also opt out of a third-party vendor's use of cookies by visiting the Network Advertising Initiative opt-out page at https://protect-us.mimecast.com/s/NRtLC9rpo9txMzMtEHJXe?domain=networkadvertising.org.
However, we hope that you will want to be reminded to stay with us again, and will appreciate the offerings of our advertising partners.
DoubleClick, a service that generates cookies for Google for the purpose of targeted advertising, may give you a DoubleClick cookie when you visit our Website. Google then uses this information to serve advertisements to your web browser when you use certain search queries.
If you do not wish to receive targeted advertisements for your search queries, you can opt out of Google's use of cookies for remarketing by visiting the DoubleClick opt-out page at https://protect-us.mimecast.com/s/E54ZC0R2N8f4MkMs2YhBk?domain=google.com.
Cabins USA offers voluntary chat rooms and public forums via our Services, which are not necessary for our provision of services to you. Please note that any information you disclose in our chat rooms and forums becomes public. You are solely responsible for the security and privacy of any disclosures of content that you make by these means and further represent and warrant that you own all such content and that its disclosure does not violate any right of any third party. Additionally, you expressly consent to our ownership of such information and our use of it for marketing purposes. You agree not to post information, without regard to format, that is illegal, profane, inflammatory, or unrelated to our business. We reserve the rights to refuse to display and to edit or remove content that, in our opinion, may frustrate our marketing efforts.
Cabins USA strives to maintain excellent security for your information via both physical and technological controls. We use encryption technology for the transmission of credit card and certain other private information from your web browser or mobile device to our servers. Payment card information used to book online is processed by our payment provider. Any information you choose to submit to us directly is treated as confidential and is retained only for as long as we need it to provide our services and to meet our legal and accounting obligations. However, we recognize that our control over payment card processors is limited and that perfect security is a myth. Therefore, we will use reasonable measures to notify you in the unlikely event of an unauthorized release of your information, as required by law.
It is not our intention to market to children. Therefore, we prohibit the use of our Services by persons under the age of thirteen (13). Any person under the age of thirteen (13) should immediately discontinue use of all of our Services and may not register on or for our Services, provide any information via our Services, and/or participate in any contests sponsored by Cabins USA. We will not knowingly collect, maintain, or transmit information about a person under the age of thirteen (13) without the consent of or upon the request of the child's parent or legal guardian.
You agree to provide information that is accurate and complete and to inform us of any changes to any information that you have previously provided to us. We will not be held responsible for any inaccurate information provided by you, or for any effects that such inaccuracy may cause. You also agree to be solely responsible for maintaining the secrecy of any username and password you use to access any part of our Services.
Cabins USA may allow you to access or change your personal information. We reserve the rights to take action to verify your identity prior to any access or change and to deny a request in the event that we unable to verify your identity to our satisfaction. We reserve the right to charge a reasonable fee for such services in the case of multiple or frequent requests. Additionally, we reserve the right to retain all information that you provide.
Please make requests for access or modification by phone, or via the "Contact Us" form, which is available on our Website and via our Mobile App. Please allow no less than thirty (30) days for our response to your request.
Cabins USA allows you to opt out of receiving promotional e-mails from us. To opt out of our mailing list you can click any unsubscribe link provided in a promotional email we send, or contact us at 800-584-9872 or through our Website and we will remove you.
You can learn more about cookies at https://allaboutcookies.org/. Methods used to disable or delete cookies vary by web browser. We have provided the following links for your convenience: Mozilla Firefox - https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored, Microsoft Internet Explorer - https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies#ie=ie-11, Google Chrome - https://support.google.com/accounts/answer/61416?hl=en, and Safari - https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac. By disabling or deleting cookies using the settings of your web browser, you may not be able to use certain functionality on our Website. However, we will be happy to take your reservation by phone.
Our Services contain links to other Websites. To the fullest extent permitted by applicable law, Cabins USA shall not be held responsible for the content or privacy practices of these Websites.
We reserve the right to modify this Policy at any time without notice. The Policy posted at any time or from time to time via the Website shall be deemed to be the Policy then in effect. By continuing to use any of our Services following the posting of changes, you expressly accept and agree to abide by the terms set forth in the current Policy.
For questions about our collection, use, storage, and transmission of information gathered online please contact us at 800-584-9872.
Should you choose to contact us via email, please note that any information you provide cannot be made confidential. The content of emails can potentially be accessed by third parties. Consequently, we recommend that you submit any confidential information to us exclusively via 800-584-9872.
This section applies to California residents and supplements the rest of this Policy. It is provided under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (together, the "CCPA"). For California visitors, Cabins USA Gatlinburg presents a consent banner and does not load non-essential advertising or analytics technologies until you accept; you may decline or withdraw your choice at any time. (See "Your Privacy Choices" below.)
In the preceding twelve (12) months, we may have collected the following categories of personal information:
We do not knowingly collect or process sensitive personal information for the purpose of inferring characteristics about you.
We use the following third-party technologies and may disclose personal information to the corresponding providers for the purposes described in this Policy:
For California visitors, the advertising and analytics technologies above (including Microsoft Clarity) are blocked by default and load only after you accept the consent banner.
We do not sell personal information for money. However, our use of advertising and analytics cookies for cross-context behavioral advertising may be considered a "sale" or "sharing" of personal information (specifically, identifiers, internet activity, and inferences) under the CCPA. You may opt out as described in "Your Privacy Choices" below. We do not knowingly sell or share the personal information of consumers under sixteen (16) years of age.
Subject to certain exceptions, California residents have the right to:
To opt out of advertising and analytics tracking, use the "Your Privacy Choices" link in the footer of our Website, or decline on the consent banner. We also honor Global Privacy Control (GPC) browser signals as a valid opt-out of sale and sharing.
To submit a request to know, delete, or correct, contact us at 800-584-9872 or through our Website. We will verify your request using information associated with your account or reservation. You may use an authorized agent to submit a request on your behalf; we may require the agent to provide proof of authorization and may require you to verify your identity directly. We will respond to verifiable requests within forty-five (45) days; if we need more time, we will inform you and may take up to an additional forty-five (45) days.
This California section is effective as of June 30, 2026.
Residents of other U.S. states that have enacted comprehensive consumer privacy laws (for example, Colorado, Connecticut, Delaware, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Texas, Virginia, and others) have rights similar to those described in the California section above, including the rights to access, correct, and delete personal information and to opt out of targeted advertising and the sale or sharing of personal information. The specific rights and how to exercise them vary by state.
We honor the Global Privacy Control (GPC) browser signal as a valid opt-out of the sale or sharing of personal information for advertising. If your browser sends a GPC signal, we treat it as a request to opt out and do not load non-essential advertising or analytics technologies for your visit. You may also use the "Your Privacy Choices" link in the footer of our Website.
To exercise a state privacy right, contact us at 800-584-9872 or through our Website; we will verify your request and respond consistent with the applicable state law.
The people of Cabins USA, LLC have proudly hosted many visitors from the European Union ("EU") in past years and look forward to continuing to serve people in the EU in the future.
Our Services are directed to visitors in the United States. We price and bill exclusively in U.S. dollars, our Services are offered only in English, and our Website and Mobile App are intended for use by residents of the United States. We do not advertise our Services in the European Union and we do not knowingly target individuals there. If you are in the EU and choose to use our Services, the practices described elsewhere in this Policy apply to you. If you wish to access, correct, or delete Personal Data we hold about you, please contact us at 800-584-9872 or through our Website and we will respond consistent with applicable law.
In the meantime, please feel free to call, email, or write us with any comments, questions, or suggestions. We appreciate your patience during this time of transition and look forward to meeting you in the future.
This Privacy Policy was last updated on August 6, 2026.
