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Frequently Asked Questions

Have questions about your rental with Cabins USA Gatlinburg? Consult our frequently asked questions page! If you don't see your inquiry or suggestion addressed here, don't hesitate to give us a call or explore our policy page.

  1. What happens to my deposit in the event that I have to cancel my reservation?

    Cabins USA understands that circumstances can get in the way of plans that are made in advance. As long as a potential guest cancels their reservation 30 days prior to arrival there will be no penalties. Cabins USA will give you 1 year to reschedule your stay and apply your deposit to that stay. If you have further questions on this topic please see our policy page.

  2. What should I do if there is an issue with my cabin during my stay?

    Issues can occur during your stay that can tend to be a nuisance. In the event there is something with your cabin that is less than satisfactory please call the reservation office and report it to us. We will be more than happy to fix the issue for you in a timely manner so you can go back to enjoying your vacation.

  3. What are your check in and check out times?

    You can check in between 4 and 10 p.m. On your day of departure your check out time is 11am. Please call the reservation office and notify us of your departure. Please view our policy page for further questions on this topic.

  4. Does Cabins USA have pet-friendly units?

    Yes we do have certain cabins that allow up to two pets weighing no more than 40 pounds combined. When searching for a unit during the dates you would like to stay toggle the advanced options button and check the Pet Friendly box.

  5. What should I do if it snows and I can't access my cabin?

    All of our units have relatively easy access on paved streets. Though significant winter storms are rare, some units may require 4 wheel drive and/or tire chains during winter storms. Road surface conditions are not guaranteed at any time. In the event that one is unable to get to their cabin due to weather, every effort will be made to move the reservation to an available cabin that is accessible. There are no refunds given due to weather and we do not provide transportation or take responsibility for towing service.

  6. Are there certain times of the year that I cannot use the fireplace?

    During the warmer months, most gas fireplaces are disabled as operation of gas fireplaces during these times could cause an A/C failure.

  7. I see the wreath indicating that my cabin will have Christmas decorations. When will these decorations be up?

    Some of our cabins will be decorated for Christmas. We are unable to guarantee an exact date that the decorations will be in place for each cabin, but every effort will be made to have them in place the week of Christmas. The decorations will remain in place through the New Year holiday.

Cabins USA Gatlinburg Official Logo
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849 Glades Rd., Unit 1A1
Gatlinburg, TN  37738
(865) 436-5031

VLS #157
Smoky Mountain Cabin Rentals
Guest Reservations
(800) 584-9872
2 Night Minimum

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There are several boxes that can be checked to broaden or narrow your search. Once you select your desired amenities or locations, simply click "search" to filter out available properties for your desired date. Once search results are provided, you can sort your results by bedrooms, name, rate, and rating.

After your first search, it isn't necessary to click the "search" button again as this feature will automatically filter your results for any new search features you provide, unless you change the date, the number of nights, or go to a new webpage.

It isn't necessary that you wait for a search to be completed before you select or deselect different search features.

When browsing results, you can add them to your "favorites" by clicking the red plus mark on the bottom left of your desired property. You can view your selected properties by click the "favorites" tab at the top of the search bar.

Add/Remove Favorites
When using our "search" feature, you can make a list of favorites. After doing an availability search for your desired vacation date, our site will produce a list of available cabins. Simply click the "+" sign on the lower left side of the property you are interested in.

Doing this will add the rental to your favorites list. You will notice that the "+" has now changed to a "-". You can click this minus sign to "unselect" this property from your favorites list.

You can also remove a property from your favorites list by clicking the minus sign to the right of the property name under the favorites tab. Additionally, you clear your favorites list by clicking "remove all" on the favorites bar. After doing this, you will have to perform a new availability search.
The number next to the favorites tab is the number of properties you have selected.

View List
To see all of your favorite rentals on one page, simply click "view list"

Compare Favorites
Under the favorites tab on the search bar, you can view your selected favorites. By checking the box next to your selected rentals, you can compare up to three properties.
Simply select the 2 – 3 properties you wish to compare, then click "compare" to see these rentals side-by-side.
Once you find your perfect rental for the right date, simply click "book now" to begin the booking process.