This cabin was perfect for the two of us for a 10-day stay. We had to call Maintenance twice, once for the fireplace and the other for the dryer not working. He came that same day and was able to fix the fireplace but the dryer required a part that didn't come until after our departure. We washed our clothes at the cabin and took the wet clothes to the coin laundry right around the corner. The kitchen had everything we needed for pots, pans, dishes, silverware, etc. The only thing that felt awkward was using the hot tub, which requires walking outside and around the deck to it. There is a house right at the back of the cabin so didn't like not having the privacy...but we used the top of the jacuzzi as a wall to cover the opening and it worked out perfect. We would use this company again in a heartbeat!
My fiancé and I stayed for a little 4 day weekend. The cabin was great for the two of us! Everything was very clean! They even had a little Christmas tree up, which made it feel even more homey! Will definitely be returning!
We had a great time! We have at your Cabins several times over the years, enjoyed being there.
However I would like to know if your cleaning people happened to find a Black Coast flashlight that had 2 switches that operate the functions of the flashlight which also has a magnet at the end of it?
I've looked everywhere for this light but haven't been able to find it and the last place I used it was in the cabin.
It was a very nice honeymoon cabin for my husband and I. One recommendation would be for a blow dryer for the cabin. We didn't bring one thinking the cabin would have one and had to go to Walmart to buy one.
My partner and I had a great time at the cabin. It was easy to find and access to other attractions was very good. We will certainly keep using cabin USA for other getaways!
This is the 2nd time booking with the company and in the same cabin! Highly recommend, every time we come back we will be using the same place and cabin!
Cute one bed room cabin, loved the fire place and being near Christmas time it was great to have a Christmas tree. Enjoyed the stay here. I would recommend reflectors near entry road tho, Was hard to see at night with on coming traffic. 5 min from Dollywood
Cabin was good. Hot tub was great. DVD player wouldn't work for us. Spatula was taped together but still worked. One of the knobs on the washer/dryer didn't work.
Just a little FYI. The toilet sticks so it will continue to run unless you flip the handle back up. Also we woke up to a wood pecked tearing up a column on the back deck. Might want to check for termites.
The only issue we had was with the hot tub. The first night we splashed water over the side and the hot tub immediately shut down. Come to find out there was a live wire on the deck. We called and they came out that day to fix the tub. When we got in the tub after they fixed it and it worked for about 20 minutes and then completely shut down and did not come back on. After shutting down two times, I did not trust using it anymore and did not bother calling back. The hot tub was a big disappointment. The tub looked really worn out and the bottom inside was covered in black marks. Everything else with our stay was very pleasant.
This cabin was perfect for us. We were close to everything but with the location you still felt like you were in the mountains. Everything in the cabin was great there were enough towels and trash bags and all the little things you don't always think of. It was a beautiful cabin and we didn't want to leave. The only problem we had was the hot tub didn't work but when we called to tell them they were very nice and appreciative that we called. We didn't find out until the night before we left but I am sure if we had known sooner they would have fixed it without hesitation. They were also extremely helpful and honest when I called about the booking. Very pleased with this company and our stay.
This little cabin was perfect for a weekend getaway. It had everything that we needed and wanted. Location is great, about a mile from the main strip but still feels like you're away from everything. Easily accessible.
Rented as a mini honeymoon stay! Perfect for a couple or a couple with a child. We had our 3 year old son and it worked perfect. Cabin was very quaint and easy to find. I could see why some would say it's hard to see road at night but we didn't seem to have an issue! Had everything you would need on vacation and the hot tub was very clean. No complaints on our end and we hope to book this one again in the future! Staff was courteous and the check in/out was very easy. Very close to everything in Pigeon Forge/Gatlinburg!
The on line pre check in did not go well until I did it from my phone. It was not clear what information was missing. The cabin was clean, BUT the sofa was nasty dirty. We did not even sit on it! The view that was mentioned in the booking was misleading as well. We did appreciate our stay, but would probably ask more questions before booking again.
Check-in and out was simple, the cabin was clean, and had everything we needed. There was suppose to be WIFI which we could never connect to, there was no storage space for bags, ect, and there was a band-aid in the hot-tub. I would recommend this company and the cabin, however, if you are looking for privacy or to be away from others this is not the location for you. The cabins are very close together and you can hear other people talking from the cabins.
Overall the stay was great. The only complaint that we had was there was no AC vent in the bedroom. The bedroom ceiling fan did not work. The showerhead was in dire need of replacement and the trees and bushes in the driveway needed to be trimmed back Other than that, the cabin was very clean and very private. We would like to see the things mentioned fixed but it would not deter us from coming back again.
So perfect for a vacation for two, the house smelled wonderful and they was plenty of room. It as very clean and organized, everything you need to enjoy.
My wife and I have been booking with Cabins USA for many years. We have always been treated with respect . Your company and Staff are simply awesome, Thank You for All you do ..
Everything was really great! The only “fault†we really found from the place was the large amount of spiders around the hot tub area. We went to Walmart and bought a can of bug spray to spray the walls of the porch and the railings down with because there were a lot of spiders. The only recommendation we could give is to have an exterminator spray or something. We understand that you can’t elminate all bugs and spiders because outside is outside, but it could’ve been a little bit more under control than it was. Other than that little fault, our stay was absolutely amazing and we plan on booking the same cabin for our next stay!
We had a great time in Gatlinburg while staying at A Romantic Retreat. Perfect small cabin nothing fancy but everything we needed. From previious reviews we knew there was no deck furniture. We packed convenient chairs in a bag and they worked perfect as the deck was narrow and didnt allow anything larger. Hot tub was small but easy to get in and out. Note to anyone pulling trailer the entry is a luttle steep and the parking is limited and gravel.
The deck to hot tub and railing needs pressure washed. It has mold mildew and is extremely slippery when wet. This bed covers a/c vent in bedroom and air can’t be turned down to my comfort, don’t like that at all. Especially in summer I’m not sleeping hot. Other than that it was fine
The staff at check in was fast and friendly. The cabin was neat and clean. The hot tub on the deck was amazing.
I only had 2 "complaints" on the room. The bed had no headboard and was up against a window which was very uncomfortable for me and there were no chairs on the deck. Even though there was no mountain view sitting on the deck would have been nice and relaxing.
Overall the cabin was good, clean and I would definitely recommend to anyone looking for something close to all the main attractions. We will use Cabins USA again next year for our stay!
We love this cabin! This is our 3rd time staying here for our anniversary and we will be coming back! Perfect location, super close to downtown but yet very secluded. Small cabin, but perfect for a couple! Our only issues were minor, the shower in the bathroom, be forewarned, the plumbing is switched. Hot is actually cold and cold is actually hot. Not a major deal, but it’s quite the shock when you think you are hopping into a nice hot shower! Also we had a terrible odor of sewage outside of the house. (Not inside, thankfully!) I know the property is probably on a septic tank and it had been raining the entire time we were there, but the smell outside when we would come and go was pretty terrible. It wasn’t something that effected our stay or comfort though, as we could not smell it in the house. We will definitely be back to this cabin, it’s our favorite!
Blinds were broke but they came out and fixed them. Maintenance man was very professional and did a good job. The space in this cabin is limited. The hot tub quit working on the second day of our stay We did not report until we checked out We were not going to use it anymore The only real complaint I have is the lenath of time I was on hold when reporting our problems and to check out Much too long
It was a great romantic time for our anniversary. I was expecting more of a mountain view, but being close to the city, yet far enough from the traffic was also very nice. Great!
The cabin is perfect for a nice getaway. The only things we weren’t completely satisfied with was the mattress. Definitely needs to be replaced. And a couple of chairs on the deck would be very useful. Otherwise we were very pleased.
We checked in on Dec 11 and to our pleasant surprise was a beautiful REAL Christmas tree! It had beautiful lights and ornaments on it. Made for a very romantic getaway along with the fireplace. THANK YOU whoever it was to put up the Christmas tree for us!!!
We enjoyed our stay!!! Will definitely come back!
The cabin and location were great. We only had one issue and that was our problem with the tv. We could not figure out how to change stations and with 3 remotes it shouldn't have been a problem. Otherwise the stay was very nice and the bed was so comfortable.
Company Response:
Thank you for taking the time to let us know about your recent stay in A Romantic Retreat! We here at Cabins USA strive to give each of our guests the best stay possible while vacationing in the Smokies. I apologize for the issues you experienced with the televisions. Your comments have been forwarded to our maintenance department to be addressed. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!
It was very cozy n clean. If you are tired of driving up that mountain then this is the place for you. Only a mile from the parkway. Very satisfied.
Company Response:
I am so happy to hear that you enjoyed your stay in A Romantic Retreat! We here at Cabins USA strive to give each of our guests the best stay possible while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!
We have booked and stayed with Cabin USA for several time, but this was by far the best cabin we have rented. It was perfect in size for me and husband celebrating his 50th birthday. The check in was smooth, we only had a few issues 1. table leaves on kitchen table was holding up, the fire extinguisher was missing, but one call and the problem was solved by maintenance. The hot told was a perfect place to relax and enjoy nature. The location is very easy to find and very close to all restaurants and activities.If you want to relax with a love one A Romantic Retreat is just right for you. Thanks Cabin USA for helping us have a wonderful vacation and birthday celebration. The Parker family
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. Thank you for choosing Cabins USA and we look forward to seeing you again soon!
Very enjoyable vacation. The cabin was very comfortable and very convenient to local attractions. The only issue we had was the handle on the back door was broken, but we notified the office and hopefully it has been repaired. We have stayed with USA Cabins for the last 3 years, and we will continue to stay with you!
Company Response:
Thank you for all of your kind words! We strive to give each the guest the same great stay you experienced while vacationing in the Smokies. Thank you for choosing Cabins USA and we look forward to having you as our guest again!
The cabin was perfect for my husband and I for our weekend away! Location is great- close to the main strip but far enough away from the bustle of traffic. Only issue was the hot-tub. It was turned up way too high (104-105) and we couldn't get it turned down any to let it
cool off before attempting to get in. It was small and not very deep, but would have been great; had we been able to get it cooled off. Overall thou, the cabin was great. This was our second time renting with Cabins USA and we will definitely be using ya'll again.
Company Response:
I am so happy to hear that you enjoyed your stay in A Romantic Retreat! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. I apologize for the issues you experienced with the hot tub. Your comments have been forwarded to our maintenance department to be addressed. Thank you again for your review and thank you for continuing to choose Cabins USA!
Showerhead needs to be replace. Showerhead was more like a faucet running then a showerhead spraying water. The king size bed mattress needs to be replaced. It was like sleeping on springs. The sofa slept better than the bed. Also no Wi-Fi or cable the entire time we were there.
The cabin itself was great. The carpet was stained and dirty looking. The bed was uncomfortable. The couch was stained and had holes in it, very uncomfortable. The coffee table was about to fall to pieces. The thermostat was not working right. Needs a tall gate for hot tub for privacy.
But all in all we had a wonderful time.
So I hope next time and cabin will be a bit better
Was a very good honey moon for my daughter and her husband. They enjoyed the cabin and the area very much. Already looking forward to going back.
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the same great stay you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and we look forward to seeing you again soon!
Couch was very used. Needs to be replaced. Also the coffee table needs to be replaced. Very wobbly!
Company Response:
Thank you for taking the time to let us know about your recent stay in A Romantic Retreat. We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. Thank you for letting us know about the couch and coffee table. Your comments have been forwarded to our Owner Liaisons and they will be bringing this to the owner's attention. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!
Great location and the employees really care... I will be a returning customer...
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!
First time using a cabin. Very satisfied with the location and the cleaniness of the cabin. Comfortable, quiet and really romantic.
Company Response:
Thank you taking the time to let us know about your recent stay in A Romantic Retreat! We here at Cabins USA work hard to make sure that each of our guests have the same great stay you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!
We stayed in A Romantic Retreat over the weekend and it was wonderful! Very cute little cabin. Everything was so beautiful and clean, very clean. Perfect for the romantic weekend getaway we wanted. Definitely using Cabins USA for our family vacation. I would recommend Cabins USA to anyone!
Company Response:
Thank you for all of your kind words! Our cleaners work hard to make sure that each of our cabins are thoroughly cleaned and fully stocked so all our guests have to do is walk into their cabin and start relaxing. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!
Staff was very helpful and friendly. ...we had a great time and will stay again.
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure that each of our guests have the same great stay you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!
nice cabin, enjoyed our stay. we have used Cabins USA several times. the outside of cabin is dirty with lots of cob webs. our back door looks at someones property/house. we had showed up at 5:10pm, maintenance man was still there, which was inconvenient for us? All things /concerns should have been addressed prior to our stay.
I really enjoyed the time there and the cabin for the most part was clean. It wasn't until I went to leave and looked under the couch for my keys when I saw cheetos left by the previous guest. Everyone was helpful especially when I forgot my key number one night, thanks for the help. I have already recommended your property to friends who may be interested in going to the area.
Company Response:
Thank you for taking the time to review your stay with us. We are delighted that you had a great time. We do apologize for the issue you found with the cleanliness. We have turned that over to our head of housekeeping to insure it is addressed and does not happen again in the future. We appreciate your recommendations and we hope to hear from you again soon.
Thank you so much for your kind review! We here at Cabins USA work hard to make sure that each of our guests have the same amazing stay that you did! Please feel free to contact one of our reservationists if you would like any help in planning your next trip to our area. They are always more than happy to help our guests find the perfect cabin. Thank you again for your review and thank you for choosing Cabins USA!
Romantic Retreat cabin is a very cozy one bedroom cabin. It is located a bit too close to a main road & had no view nor chairs to sit on the porch. (We had beautiful weather while there in March, but had to leave the cabin to sit outside & enjoy the weather!) The rear of the cabin faced a private home; it was missing a small pan in the kitchen, & the bedroom closet door was missing numerous slats. The floor corners of the bedroom had not been cleaned for a long time, & there were spider webs in the shower area. Both the TV's worked well & the sofa & king bed were comfortable. The next time we go, we will be sure & ask for a cabin with a view as well as seating outside on the cabin's porch.
Due to weather I know yall were having alot of problems at other places, but my wife and I were really looking forward to enjoying the hottub which was not working, really enjoyed our weekend though Thanks Darin
The cabin was cute but not too cozy. The bed was very hard, the carpet was dirty and stained and the TV in the bedroom did not work. There were several spider webs around the cabin and it really needs a good cleaning.
We liked the convenience to the main stream of things to do, shopping and restaurants. It was easy to get access to the cabin with a car on the smooth gravel road right off the highway. It was quiet which was nice. I would have liked it better if the ivy was not crawling up the cabin with lizards crawling up the side and the spider webs needed knocked down above the jacuzzi! It was a pleasant get away and we enjoyed it!
Thank You,
Barb Law
Company Response:
Thank you for your review. We are glad that you enjoyed your stay with us at A Romantic Retreat. We apologize for any inconvenience you may have encountered during your stay with us. We appreciate your feedback on your stay, and we will have our inspector address the ivy around the cabin. We hope that we hear from you again soon.
Really enjoyed my stay. The staff are very friendly and very accommodating. Reserving the cabin was very easy and so was check in. I would highly recommend Cabins USA to everyone, visiting the area. I will stay with Cabins USA everytime I travel to the Smokies.
We really enjoyed our stay in the Romantic Retreat cabin with Cabins USA. Everything was great!!!! We celebrated our first anniversary there, it was a great choice!!! We definitely will be staying again!!
are stay was nice but the hot tub was small and had dirt and leaves in it, also the wifi internet was aweful I could not log on, It was asking for username and password and I called the desk for help and they didn't know the information and told me they would send the someone out to check it and we waited for 2 hours and no one showed, so we left to go get something to eat...I know the wifi is probably not the best for the location with all the trees and mountains but you shouldn't advertise free wifi if you can't get on it...
Great for a couple with just enough room and space. Has all the ammenities of a hotel with the privacy for more relaxation and rest. Close enough to all the attractions, yet tucked away for making you feel as if you are away from the hustle and bustle of the parkway. Easy to manuever the back way into and around the parkway without traffic hurdles and lights. Highly recommend and will be staying again in this one when come down without family.
This is our 4th rental with Cabins USA. Location is almost next door to the back of Dollywood. 3 of us stayed at this small cabin. There were plenty of towels, etc. Floors were sticky and needed cleaned better. Ice trays were cracked. Could use a few more dishes, including pizza pan. The first night a roach ran across my wife's pillow and she was pretty uneasy about sleeping in the bed. I always want a hottub to relax in, but was disappointed with this one. The temp was very low when we got there, needed a better cleaning, and had very few jets, only got in it once. All the other cabins I have rented had gas grills and this one had a state park style charcoal grille (didnt bring charcoal) that was underneath a cedar tree (that is highly flammable) and less than 10 feet from the couple of hundred gallon propane tank, this really needs looked into and remedied. Hard to receive WI-FI on hand held devices. Never ran out of hot water and washer/dryer worked well.
Cabins usa staff were wonderful. When we got to the office for check-in, the young lady at the desk was dealing with two pretty nasty people who were complaining about just about everything relating to thier cabin. They were going on and on, my husband and I just chuckeled....THEY were ridiculous,lol The young lady working the desk was SO professional,she never got snotty, nasty or rude...even though the two people were to her. When the girl had to go in the back for a moment, the two kept talking, and my husband and I realized they were just trying to get a free vacation cabin.( ie: " they just need to give us our money back,they ruined our vacation, I dont like the way that girl handled that, we need to just get our money back,no other thing is acceptable" ) By the way, the young lady WAS very professional, the two guests wanted a free vacation :) With that being said, Here is my review for the cabin~
We have stayed with cabins usa several times, and they are great. This cabin, a romantic retreat is a nice cabin for a couple, and someone who doesnt like steep roads or driveways :) However I personally find the hot tub area of the porch( which is really cool) a little to spooky at night :) Its VERY private, which is SUPER, but because you have to go back around the side of the cabin to get back in, if an animal came...racoon...you'd be trapped in your hot tub lol But other than that, a nice cabin for the price. And if I wasnt afraid of racoons, Id stay in it again :)
House was great but hot tub did not work. The staff at cabins usa was great to help us out with that issue which we greatly appreciate!!!
Company Response:
Thank you for choosing Cabins USA. We are happy to see that you enjoyed your stay. We do apologize for the inconvenience regarding the hot tub, but we are happy that it was taken care of for you. We hope that you will stay with us again soon.
Had a slight problem with check-in, due to the fact we didn't get a key/code or map to the cabin and it was after hours. Thankfully, we finally found a phone number that worked and we were able to get into the cabin. Also, was not as secluded with residents living directly behind the cabin. Other than that, nice stay.