Wonderland is a very cute cabin with a nice hot tub. We enjoyed our evenings relaxing while watching the turkeys and wildlife. We even had a loud peacock in a tree behind us the last night.
Pros: The cabin has everything that you need while on vacation. The bed and pillows were comfortable. The kitchen has enough pots and pans for cooking.
So-So:The oven is very small but useable. The shower is not powerful but it gets the job done.
Cons: The rotten egg smell from the water was potent when we arrived but after running the water and flushing the toilet it was much better. I would have liked a dryer for towels and bathing suits.
All in all we really liked the cabin and would definitely come back. The location was nice in secluded woods. The road to get there is narrow, windy and uphill, so be prepared. We highly recommend CabinsUSA.
This cabin was perfect for my needs. I used the cabin for work. Three things could improve an experience at Wonderland. One, there needs to be a written sheet of paper placed in the cabin that explains the televisions. Secondly, there is a fair amount of trash all around the cabin, beer cans, etc., Lastly, and most importantly. The bathroom needs to have some major work. The commode "rocks' and often "backs up" with little reason. The shower is very, very small. I am not a big guy, and it was very tight. It often had a "smell" coming from the commode, which I believe is a major problem with "back up." All of these are easily correctable. Overall, I highly recommend this cabin for couples or work-related issues.
The idea that you offer a small cottage is a great way to advertise for Cabin USA. The deck with the hot tub adds a great deal of appeal. It's a nice way to work outside. The kitchen was perfect as was the bed room. Thank you for supplying such a wonderful need last week.
The cabin could have used a cleaning. We had to clean up spider webs and some other small things. It got the basic needs of our quick trip but would not return to this cabin. There are no lights near the parking area or steps. There are some solar lights but they are not working so it is near total darkness at night. The kids stayed on the sleeper sofa to avoid the spider in the loft. The location was convenient to the parkway.
Was very easy to check in and out. Easy to find and close to Pigeon Forge. Had issues with hot tub, way closer to other cabins than expected but overall very nice if you don't mind being close to other people.
The cabin was a nice, quiet, cute little place perfect for a couple. The check-in and check-out was very simple. Getting into the cabin was easy with the instructions. Parking for the cabin was a bit tricky and it would be hard to have more than one vehicle. The stairs leading to the front door has lights installed but they did not work and it was extremely dark at night so if you don't use your phones flashlight then you will trip. I believe that the cabin must have set for a bit before we rented it because the first day the water in all faucets, including the shower smelled and tasted really bad. The second day it was better. And we could not get the TV to work in the bedroom. Despite the minor issues (which were not important enough for us to call anyone) we did have an enjoyable stay.
The cabin was perfect for our family getaway. The hot tub would not get hot. I called the office and maintenance never showed up. I was very disappointed because that was one of my main reasons for booking.
Had a great visit. cabin was a little smaller than expected but clean and nice, it was perfect for what we wanted to do. The heat and the internet had problems when we arrived, but within an hour of the phone call maintenance showed up and did a great job Getting everything fixed up. would definitely stay again but one night rentals would be a plus
Husband had to fix cable for internet. TV services would not work. Some lights weren't working outside.
Texted our check out, then got an email that said we needed to check out, did it again. Would have helped to get some notice that checkout was received.
I've gotten cabins through Cabins USA in the past before and the overall experience has been great. Only thing that was a problem this time around was that the water in my cabin "Wonderland" smelled like sewage the whole time but everything else in the cabin was great.
The only big complaint I have is that the shower was so small. No washer and dryer in the open space for it and that could have extended the shower more.
Had a nice time at this cabin. Only downfall was the shower. Its very small. With every turn you bump the nozzle, and it'll either get extremely hot or extremely cold. But other than that, we had a wonderful time. Can't wait to book another cabin again!!!
The dishwasher did not work, thank goodness we brought dish soap or we wouldn't have been able to wash the dishes. Also, when we got back to the cabin the first night and went to get in the hot tub it was not working. The temp was 56 degree's in the hot tub so it had been off for a while. I couldn't stay awake to wait for it to heat up after speaking with someone. I wish we would have checked it when we checked in right at 4pm. Other than that everything was great!
We really enjoyed the cabin and the location. However the wifi didnt work at all and you pay a cleaning fee yet no one ever came clean the 5 days we were there! Thankfully we are very neat people and kept the cabin very clean ourselves. Other then that i'd go back again!
The cabin was clean, no issues with that. A few things, however, would help your guests feel more welcomed. First, instructions for things like how to turn on the hot tub, and, along with the provided password, which WiFi network you should join. Secondly, hooks to hang up wet suits and extra towels. Our stay was 12 nights and we only had 2 full sets of towels. There is no washer and dryer. And with no vent in the bathroom, things were damp the entire time. Multiple lightbulbs were burned out. We exchanged them so we would have light in necessary places. The biggest issue was the mattress. It is broken down on the edges, and I literally almost slipped out of bed. I would not rent a cabin with a mattress like that. It was totally unacceptable.
I took two of my boys for a short trip to Pigeon Forge, and this cabin was perfect for us! The location was great, and we all slept well. We will definitely keep it in mind for a future visit!
We frequently visit Pigeon Forge and stay with Cabins USA. Wonderland was a welcoming cabin for the family. It offered a loft with a tv for the kids in which they loved, a privacy fence for the hot tub, and beautiful views of the mountains. We will book with Cabins USA each time we visit Pigeon Forge.
I tried several times to complete the pre-registration/check in but the site didn’t work for me. We had to check in in person (not the end of the world) and that went smoothly. The cabin was as expected and overall great for our family of three. Our main complaint being the TINY shower. It barely accommodated my 6’3†husband, and at six months pregnant there was very little room for me to manouver. As for comfort, we found the bed very nice and our daughter loved “her loft†space. We loved the location of the cabin 5 minutes from the tangier outlets and very close to all the main attractions in Pigeon Forge. I felt that the price of the cabin was quite fair, and definitely would return to Cabins USA in the future.
Overall we had a pleasant experience with the checkin process. The online checkin and checkout is a great idea. The cabin is very small even for 2 people. The shower is not meant for anyone over 5 feet 9 inches. It is very small.
The amenities were ok as we only had a hot tub and grill. The hot tub needs to be updated as the controls are very worn and buttons are hard to press. It worked with the jets and was pleasant to sit in.
The solar lights on the steps and property are a good idea yet only half worked during our visit. The bed and living room were very comfortable and all appliances worked well. One of the overhead bed lights did not work as the wire was exposed and hanging too loose.
The only BIGGEST issue we had was that the roof leaks and the gutters need to be cleaned. We had storms Sunday night and the rain had no where to go. Due to gutters clogged the rain splattered everywhere from the gutter overflow.. The roof in the kitchen leaked. It was very obvious the leak has been there a while as the leak area was very stained when we looked at the ceiling. Please please address this for future guests.
The location was tough to find as we arrived very late and there are no clear or reflective markings that identify the property. Perhaps reflective paint could be used on the ground to direct drivers who arrive at night.
We would use cabinsusa again however we would likely choose a larger property with easier parking.
It was a cozy little cabin. The only problem was the water had a bad smell. But everything else was fine. Enjoyed the stay even a peacock came to visit.
Let’s begin after I made my reservation I didn’t consider that it was going to be raining our whole stay and I noticed the hot tub was not under a shelter. So I contacted cabins USA and did a live chat and was told nothing could be done. I requested to speak to a supervisor And I was told she would email them and they would contact me as soon as possible. Several hours went by no response, so I did a live chat again and was told the same thing that the supervisor would be in contact with me as soon as they could. Never received a call from a supervisor. So now we go to check in, and the line is ridiculously long but the two girls at the desk were working as efficiently as I could and they were very nice. We get to the cabin it is clean. It is smaller than expected but comfortable. No hand soap. Saturday we wake up and there’s a small leak from the rain in the kitchen. so we immediately take pictures and drive up to the office. The tall dark headed girl did not seem interested that the ceiling was leaking she said because it was raining, and that she would note the account for a work order. However I just discovered she never noted the account. And she wasn’t extremely rude but she was on a power trip at this time because of a rude lady ahead of us. The only real issues I have is management not contacting me and the lady at the desk Saturday morning. Other than that, all is well.
My wife and I spent the weekend of the January 25 2019 here for our 4 year wedding anniversary. First night we had almost no heat as a capacitor went out in the blower motor. They brought us a space heater for the night and had it fixed while we were out the next day after that it was fine. The cabin was clean and neat and very cozy. When we checked out I mentioned not having the first night and they sent us a voucher for a few nights stay! I will most definitely use the company again.
Our 2nd time at this same cabin. We love it and will return. Never once had to ask for anything so we never met the staff, we used Express check in and it was a great experience
We have stayed with Cabins USA for 4 years in a row now. This is by far our favorite cabin yet. It is 10 min away from all the attractions and Tanger Outlets. Only thing that sucks is driving down the roads at night. Very dark and dangerous, but to be expected when staying in a cabin.
There is some construction going on to a nearby cabin so was a little noisy during the daylight areas (nothing to extreme).
Cabin has everything you can think of for kitchen so no need to bring anything! Great flat screen TVs in loft area and bedroom. Heat worked great and theres an electric fireplace in loft. Stayed nice and cozy our entire stay!
Will be booking again next year!!
King bed was super comfy! My husband wants to purchase one just like it! I reserved online but the staff (Loren I believe) upon checking in was very pleasant. This is my third year booking through you and dont plan on ever booking through anywhere else! Will see you in June when we return.
Really nice place overall. The dishwasher and stove were a little outdated but still worked. I think the dishwasher was leaking. The water had a smell to it as well. The hot tub was great. The grill was really nice as well.
Only issue was it stunk really bad when the hot water was turned on and the battery for the lock died and ended up locking us out of the cabin. The staff got that fixed immediately so it was not a problem for long. They were super friendly and wanted to get it fixed asap.
This cabin is small great for two people. I would not have more than two people. My complaints are one the place look like it had been empty awhile as it was dusty especially the ceiling fans. There was no light on the deck so when we came back at night it was pitched dark and you could not see. My wife almost fell down the stairs. On check out day as I was cooking breakfast they shut the power off at 7;30am check out time is 11:00am. Also no one explain how to lock the door and we figure out the door was not locking.
We had a great time! The only thing i would change in this cabin is the shower size. The place was clean and had plenty of towels. No pans for the oven was a little inconvenient..but we managed just fine. Gas grill not charcoal but worked fine! I especially enjoyed the hot tub. Lights didn’t work. The cabin itself was on the small side but it was only 2 of us..Loved it and had a great time!
The place was great! Back door needs to be fixed tho. Screen door was ripped and we couldn't keep the door open because of bugs and some of the jets in the hot tub needs to be fixed: other than that, great little place with privacy and very comfortable!
Company Response:
Thank you for taking the time to let us know about your recent stay in Wonderland! We here at Cabins USA strive to give each of our guests the same great stay you enjoyed while vacationing in the Smokies. I apologize for the issue you experienced with the screen door and hot tub. Your comments have been forwarded to our maintenance department to be addressed. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to seeing you again soon!
Nice cozy little cabin.we enjoyed our stay and will be returning
Company Response:
Thank you for all of your kind words! We here at Cabins USA strive to give each of our guests the best stay possible while vacationing in the Smokies. Thank you for choosing Cabins USA and we look forward to having you as our guest again!
One downfall (which is probably beyond the control of Cabins USA) was that the water smelled terrible. Very strong odor every time a sink or the shower was turned on. Also the location wasn't the best as it didn't have a view and was right next door to several other cabins.
BUT...
Overall it was a very pleasant stay. The cabin itself was cozy and comfortable. The bed was very comfortable and had good pillows and warm covers. Plenty of towels provided. Flat screen tv in living room and bedroom was a nice touch. We also really appreciated all the dishes that were available. We had pizza one night and there was even a pizza cutter for us which we didn't think to bring. Cabins USA is always our go-to when we stay in the Smokies!
This was our second year in a row to stay at Wonderland. We were so hoping that when we got there the peacock would be around as well. And he was. He roosts in the tree just above the cabin. What a treat! It's a clean, comfy and incredibly inviting cabin and area. The hot tub was perfect. We'll be back!
Company Response:
Thank you for all your kind words! We here at Cabins USA work hard to make sure each of our guests have the best possible stay while vacationing in the Smokies. Thank you again for your review and thank you for choosing Cabins USA!
It was nice overall. One little thing is the night we got there I tried to take a shower but the water would not get hot. I called maintenance and they said they would be there first thing in the morning but never showed. My friend called again later that day and they said they were coming, never showed up. That whole weekend we were taking cold showers. That was my only problem, other than that I'd love to go back.
Our family had the best time staying at Wonderland. It was cozy and super clean. Cabins USA was also friendly, helpful, and the whole process to stay and checkout was very convenient. We can't wait to stay again next year!
Company Response:
I am so happy to hear that you enjoyed your stay in Wonderland! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!
There is more positive than negative things to say about your place but, there is always room for improvements . Over all our experience was very pleasant. Little details like not having a washer and dryer, no hair dryer,missing parts on the vertical blinds, big stain on the carpet, the pillow on the couch was dirty and burnt and the couch was dirty too. We have a little problem finding the place. By accident we were trying to enter somebody else's cabin cause the sings were confusing. It took us an hour to be able to get in the cabin and your number for emergencies after hours wasn't respond but nobody. Everything else was great; we enjoyed the hot tub a lot. It was some how secluded like we wanted. We will be going to see you soon. Thank you. Elizabeth and John from Sunny Isles, Fl.
The cabin was very nice and super clean. The location was great! Hot tub was clean and well taken care of. The only bad thing I have to say was the parking was difficult to get into and out of.
Company Response:
Thank you for taking the time to let us know about your recent stay in Wonderland! We here at Cabins USA work hard to make sure each of our guests have the same great stay you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!
Our stay at the Wonderland Cabin was great. Cabin was spotless when we arrived and everything worked great. The hot tub was awesome. Two thumbs up! We will be back. Colleen and Roger
Company Response:
I am so happy to hear that you enjoyed your stay in Wonderland! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest fur an additional discount. Thank you again for your review and thank you for choosing Cabins USA!
My stay with you guys was wonderful ! I loved it . From the location to the cabin the deck an the hot tub ! It was pretty clean how ever some of the blinds were damaged upon arrival an they were a bit dusty along with the lights an over the dining room table other than that everything was wonderful . Also If it had a washer and dryer would have been great ! Thank you
Company Response:
Thank you for taking the time to let us know about your recent stay in Wonderland! We here at Cabins USA work hard to ensure each guest has the same wonderful stay you enjoyed while vacationing in the Smokies. Thank you for letting us know about the blinds and cleanliness issues you experienced. Your comments have been forwarded to our maintenance and housekeeping departments to be addressed. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!
Website stated we would have wifi but not provided a password in any check-in paperwork therefore we didn't have internet access. Other than that we got everything promised in your ads.
Had a wonderful weekend stay at wonderland perfect lil cabin getaway ,nice hottub!!!!
Company Response:
Thank you for all of your kind words! When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!
The cabin was great! It was so cozy and clean. There were a couple of things I wish were in the cabin, like an iron and ironing board, but other than that it was perfect. Also, the shower water didn't stay hot very long. I don't know if it was just because the water heater is really small or if it needs to be replaced. The hot tub was fabulous and the housing decor was so cute. We had a great time staying in Wonderland and it was great to be in the mountains, but still just a few minutes away from town. I would definitely recommend this cabin in the future.
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure that each of our guests have the same great stay you enjoyed while vacationing in the Smokies. Thank you for letting us know about the issue with the water heater. Maintenance has been notified and will be going out to assess that situation. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and we look forward to having you as our guest again!
Thank you for your kind words. When you are ready to stay with us again, please let our reservationists know you are a return guest for an additional discount. Thank you for your review and thank you for choosing Cabins USA!
We will definitely be returning! This was the most peaceful location, but yet so close to all the attractions of Pigeon Forge. We went up for the TN Vols college football game and was only about 45 min from the stadium. Very convenient! Everything we needed to cook meals was there.. utensils, cookware, napkins, dishwasher..everything!! Everything was clean and in order when we arrived. Grill and hot tub were another plus to this cabin! We will be recommended this cabin to all of our friends and family! Can't wait until we can come back!
Company Response:
Thank you for all of your kind words! Our housekeepers work hard to make sure that each of our cabins are thoroughly cleaned and fully stocked so all our guests have to do is walk into their cabin and start relaxing. When you are ready to stay with us again, please let our reservationists know you are a return guest for an additional discount. Thank you again for your review and we look forward to seeing you again soon!
The only problem was the hot tub didn't get hot enough.
Company Response:
Thank you for taking the time to let us know about your recent stay in Wonderland. I apologize for the issues you experienced with the hot tub. Your review has been forwarded to our maintenance department so that can be corrected. Thank you again for your review and thank you for choosing Cabins USA!
We really enjoyed our stay at Wonderland. It's the only cabin in that area you can't see the hot tub from the other cabins. So I'm glad we picked Wonderland instead of the others. We didn't leave housekeeper a tip. There weren't any extra trash bags. One of the spatulas had what looked like caked egg all over it. And there was a spot of something sticky on the middle of the couch. Other than that our stay was wonderful.
great cabin for the price we paid will definitely book with them again only a bigger cabin next time
Company Response:
I am so happy to hear that you enjoyed your stay in Wonderland! We work hard to make sure that everyone has the same great stay you experienced while vacationing in the Smokies. When you are ready to stay with us again, please let our reservationists know you are a return guest for an additional discount. They will also be more than happy to help you find a larger cabin. Thank you again for your review and we look forward to having you as our guest again!
We really enjoyed our stay. Very clean and had no issues. Will definitely use your company again.
Company Response:
Thank you for taking the time to let us know about your recent stay in Wonderland. Our housekeepers work hard to make sure that each of our cabins are thoroughly cleaned and fully stocked so when our guests walk into their cabin they can just start relaxing. When you're ready to make your next reservations, make sure to let our reservationists know you are a return guest for an additional discount. Thank you again for your review and we look forward to having you as our guest again!
Overall the cabin was nice and clean. Everything worked as expected. Bed was way too soft. Water has a sulfur smell. There was a coffee pot but no coffee packets.
Company Response:
Thank you for your review. We appreciate your feedback on your stay with us. We apologize if you were inconvenienced at all during your stay. We will have our inspector look into the comfort of the mattress. Here in the mountains most of water is well water. Well water may have a sulfuric smell, but it will not harm you at all. Also, as of right now we do not provide coffee filters, sugar, creamer, or coffee. We are delighted that you did have a nice stay with us, and we hope that we will hear from you again. Please always feel free to call our office with any concerns or questions. We hope to hear from you soon.
The cabin could have been cleaner. Old popcorn on the floor and cobwebs in every room. The extra pillow in the closet that somebody bled on was really gross. The bed had a broken slat in it so the mattress was kinda in a u shape. Not comfortable at all!