Moose Tracks was awesome. The only complaint was that the bed was low on one side but other than, it was very clean and cozy!! I would recommend this place to everyone!!!
As usual, we loved our stay. There was a plumbing problem in our original cabin, so we were contacted on our way into town about relocating to Moose Tracks. We loved it there. Extremely nice location with mountain view. Very nice cabin with a lot of privacy. Our only complaint is that it is time to replace the bed in the master bedroom. Not sure if the box springs are broken or the mattress was worn out, but there is a huge drop off on the side of the bed closest to the wall. Took some getting used to. Otherwise, you will love it here. We've stayed with Cabins USA for years and will continue to do so. Book without hesitation.
Location was excellent with a great view of the mountains. BUT the road getting there was a little curvy and narrow as most road are. The Moose Tracks cabin was very nice and clean. My only criticisms are the mattress really needs replaced, very uncomfortable and a couple other MINOR issues; no batteries in the tv remote in the living area and an outside light bulb burned out. Overall, a very pleasant couple of days and would definitely recommend this cabin and Cabins USA.
Overall the stay was enjoyable.
The mattress definitely needs replaced sooner than later. We saw reviews from last year mentioning this and was hoping it had been replaced.
The hot tub base was all busted but didn't effect the tub itself.
The most concerning was the terrible smell in the kitchen by the bedroom. Smells like something is dead. (This was also mentioned in a previous review)
The smell wasn't bad if the AC was running however when we turned it down at night when it cooled down the smell was really bad.
We would stay again if the bed was replaced and the smell was gone.
Beautiful view and cabin!
The cabin was nice and clean. I had no problems during my stay. This cabin does not have internet or much cell phone service at the location. That was the only downside, everything else was great.
the cabin and everything it was great. I would like to offer a couple of things that might make it better. 1st-- have a marker for the cabin out at the end of the driveway showing that this is the cabin for it is hard at night time to tell if this is the cabin. 2th-- have a brighter light on the front as you drive up come on for the light there is very dim.
When we got to Pigeon Forge GPS said we were 6 minutes away, we thought no way we are in the city yet, but we were pleasantly surprised by how far up in the mountains you really are! and being so close to Seiverville, Pigion Forge and Gatlinburg we found this cabin and area is really great!! Beautiful Views, the pictures are what you see off the deck of this cabin, it is peaceful and relaxing! The road was a little scary going up since there is a drop off on one side but you do get used to it after a couple of days. Highly recommend this cabin!
Our family of 4 loved this cabin. We enjoyed the hot tub and the pool table and the location to town is perfect. It's in the woods but close to town. The road to get there is a little tricky at times. We spent our days out exploring so we didn't use the kitchen at all but the washer and dryer were great to have.
The only suggestions I would have is there is no Wi-Fi and pretty much no service at all, maybe put that on the cabin description. A few extra pillows would be nice for the sleeper sofa. The biggest thing for us was the mattress on the king size bed needs to be replaced.
But overall it was a great experience and we will definitely rent from Cabins USA again.
This is not our first time booking with Cabins USA and it won't be our last. The service we've received and the value of the amenities for the price is unmatched. Highly recommended!!
Our stay at Moose tracks was Perfect! We have booked with Cabins USA several times and we are never disappointed. This cabin was cozy and perfect for my husband, myself and our 2 youngest daughters. The view from the back deck were beautiful and quit surprising as we were walking up , it was breathtaking and a little unexpected how much of the mountain was visible because this is not pictured on the website. We enjoyed the early mornings and evenings talking in the sounds and beautiful scenery of nature. The cabin was clean and had everything thing we needed to make our stay Perfect. We will definitely book with Cabins USA again and would stay at Moose tracks again for sure.
Everything was perfect for our stay except for the mattress we couldn't even hardly sleep on it. It sunk in and then had a hard lump. If this mattress were to be replaced we were definitely rebook this cabin. That was our only complaint . I agree with the other reviews for the past year the mattress definitely needs replaced ! Other than that amazing cabin close to town and beautiful views!
The cabin was beautiful and way more than we ever expected! It smelled clean and was clean. The only down fall to it was that when my husband went to lift up the toilet seat on the upstairs toilet it came right off as it was broken already. It was a small thing That definitely didn't hinder our honeymoon though.
Amazing view, private, beautiful cabin. There's no one on Earth that could dislike this place. The roads were slick as it rained the entire day/night but with a 4-wheel drive vehicle, the path to the cabin wasn't an issue.
The only downfall was I slept really hot as there is no fan in the single bedroom. The bathroom had an odor that came with the cabin.
In spite of those two negatives, there are way more positives and I would stay in this same cabin again.
We had an amazing time and the cabin was perfect! The staff even called on day two to make sure everything was okay and asked if we needed anything! We will be back in the near future!
We thoroughly enjoyed our stay at Moose Tracks! The view was not as depicted in the pictures. Trees have grown to restrict the view. Aside from that, everything was perfect. Convenient location. Close to absolutely everything in Pigeon Forge and Sevierville and only minutes away from Gatlinburg. The cabin was comfortable and was stocked with everything we needed to enjoy our stay. The Cabins USA staff was very friendly and accommodating. We will definitely book again with Cabins USA.
The cabin was nice inside . I really enjoyed staying there. The only down falls was:
1) the cell service was awful and there is no WIFI. But it really just made sure that I didn't try to do any work on my computer. Hahah
2)The bedroom mattress could be replaced as it seemed a little worn down.
3) there was little to no view of the mountains cause the thick weeds and trees.
I loved how close it was to pigeon forge. Less than 5 minutes from the strip .
Overall it was a good cabin for the price and would definitely stay there again .
This was an amazing cabin to stay in for our anniversary! We enjoyed the peace and quiet for the 4 nights we were there, which is exactly what we wanted! It's not far from everything either. The staff is awesome. They even came and swapped out the propane tank for the grill! We will definitely be booking this cabin again for next year!
I would defiantly stay again at this location. My husband and I really needed time away. No cell phone service and no WIFI. It was wonderful.
It was super clean, the location was only 5 to 10 mins from town on the Dixie Stamped side from Gatlinburg.
Very quite and peaceful.
The comfort of the mattress could use an upgrade. Other than that it was perfect.
Overall, our stay was wonderful. The location of the cabin was great. The wood bees were a nuisance. I understand that they're a part of nature, but, they have done quite a bit of damage to the backside of the cabin/deck. Sawdust was falling all over us when we would sit in the rocking chairs and hot tub; they even pooped on my husband a couple of times.
And, the mattress on the king size bed could either be flipped or replaced. It dips badly in the center of the bed.
It was the most magical Christmas. The cabin even had a tree up! We were so happy to spend 6 nights here. Super close to pigeon forge activities and not far from Gatlinburg!
The only thing we had trouble with was cellphone service!
The cabin was great, clean and comfortable, good location. We loved our stay, The hot tub could use some fixing up but worked and was clean, The views are great here and private. Staff was great to work with This was our 3rd time using Cabins USA and will again.
The location was great and it was very clean. Comfortable, except the mattress needs to be replaced. This location would be great if they had Wi-Fi. The hot tub didn't work at all which is one of the reasons I was okay without Wi-Fi but without no amenities besides the pool table, I was upset. Other than that, everything was ok.
We loved this little cabin. It was very clean and had everything that we needed plus some. The only down side was the bed. A new mattress is much needed in this cabin. We would love to stay here next year if the mattress is replaced by then.
While we loved our stay, a few things would have been nice(r).
1. The view of the mountains is not what is portrayed on the website booking. It is very thick with trees and other brush.
2. A warning of the road path to get to the cabin may be nice on the booking site. It was very eerie for a Texas girl driving back to the cabin in the dark!
3. The hot tub would not come on at all no matter what we tried. We were so looking forward to using this to relax while on our anniversary vacation. There were also no posted details on how to operate it. Only safety precautions.
4. The water pressure severely lacked. At one point in my shower I lost all water pressure and had to cut the shower off, wait a bit and then turn it back on.
Other than these set backs, we loved our stay and look forward to booking with Cabins USA again.
Our stay at Moose Tracks cabin was very nice. The location was amazing! It was private and located perfectly from all attractions. It was very clean and comfortable. The hot tub worked efficiently for only 1 night of the 4. It trips the breaker and gets too hot. The bed was average. The only recommendations for the owners would be to add more deck furniture such as a table and maybe chairs on the front deck too. Overall we would stay again and recommend to others!
The cabin was great and very clean. The bed isn't incredibly comfortable, the view from the back porch was blocked by trees, and the hot tub was way too hot and we couldn't adjust it. The loft was cool and we enjoyed the pool table. Overall we had a great time and would stay again.
We were very satisfied with the cabin, even though it was a little pricey. It was just so relaxing and nice to finally get away for a short time, since covid. We would certainly stay with you again sometime in the future.
The inside of the cabin was beautiful and clean. The reason why I gave 8 on most of the survey.
1.Cleanliness was because the pot and pans was dirty.
2. Comfort was the bed mattresses was old, need new mattress.
3. Booking process was good but need use military I.D.but had to come in person to-get the discount.
4. Locations was ok but not what I expected, the road was narrow and they was doing work.
Loved the cabin. Stayed with cabins USA before and will most likely visit again on the fall. The carpenter bees were doing quite a number on the back porch
Called multiple times about our hot tub not heating up. They sent a maintenance man to check on it and he stayed for barely 30 mins and said it was working fine. But it never heated up anymore than 90 degrees which is what it was at once we arrived to the moment we left was very disappointed in that.
This was our first stay with Cabins USA and we are very satisfied. The cabin was very clean and very cozy. The kitchen had everything we needed and more. The hot tub wasn't working properly the first night but we called and a very nice technician came out before lunch the next day and fixed it so no bif deal. We truly enjoyed our stay. We will definitely be booking with you again!
Booked with Cabins USA numerous times & always received excellent service. Would totally recommend them for any bookings at any time of year & I must say that Christmas is wonderful at Cabins USA.
The location was terrific--it was secluded but not far from the main attractions of Pigeon Forge. It had everything we needed for our stay and was a great value for everything it provided. We would definitely stay here again.
Over all, the whole experience and vacation was awesome. The cabin itself was pretty good. I would recommend maybe doing a few updates though. Wasn't quite sure why there was one bedroom but two bathrooms. And the second bathroom/tub being on the second floor with only a pool table, clinch, and small tv. But it was still great. Maybe upgrade to bigger televisions in the bedroom and upstairs. They were kind of small for the area of the rooms. And bigger tub in the main bathroom. It was small for the size of the room. Had a different experience when first reaching the cabin. Cable lines were down across the road. Wasn't sure if we could cross but did. They were fixed the next day though. Just kinda creepy when we first approached them. But yes, overall it was a great experience and loved the cabin feel in the mountains. Tons to do in the near by towns. I'd definitely recommend staying with them again.
The cabin was beautiful. The road to the cabin is very narrow and steep. The kitchen was very well equiped. We loved the cabin the drive however was another story. I would not attempt to stay here if you have a 4 cylinder car. The cabin did not have a bear proof trash can. We fought a trash problem all week. We had a bear , racoons and squirrels in the trash all week. Every day we woke up to trash on the deck. Day one a bear walked right up in the yard which was really exciting. He was there eating food that was on the ground below the deck from the trash can being knocked over for the previous renters. There were no trash bags left in the cabin at all so we had to use the grocery bags for the food we bought. The trash outside was not emptied at all while we were there. ZERO cell phone service or wifi which seems okay until your trying to decide where to go eat or find something to do. Also NO working land line. So if you have an emergency your are out of luck with no way o call for help. I decided to wipe everything down when we got there the kitchen counter tops were filthy. I would have expected a little better cleaning. The rag was brown after wiping the counters. After I cleaned everything other than the trash, wifi, cell service issue and drive was great.
Company Response:
Thank you for your feedback! We are happy to let you know that a bear proof trash bin has been ordered and will be installed by August. Thanks for choosing Moose Tracks and Cabins USA; we hope to see you again soon!
MooseTracks is a great cabin - very clean, spacious, and secluded. The only complaint I have is there is no wifi. Even though I did get cell signal, I believe the nearest cell tower was over loaded because we could never get online during the day. After midnight and through the early morning hours was the only time we could get any data for online service. Personally, I will look for another cabin in the future unless wifi is installed.
We have stayed in area cabins many times and Moose Tracks tops the list. This cabin was spotless upon our arrival and exceeded our expectations in how nicely it was stocked. The cabin sits in an area to itself with no other cabins too near, giving us peace and privacy. We will definitely be booking Moose Tracks in the future.
The cabin was beautiful. Although we spent have the time with no water and a non working landline. There was no Wi-Fi or service so unfortunately we could not reach out to the company about our issues with the water.
Company Response:
Hello Cari, thank you for your feedback on your stay at Moose Tracks. We wanted to let you know that the water issue has been resolved and this will not be a problem on any of your future stays. Thank you for choosing Cabins USA and we hope to see you again soon!
Everything was perfect except for the hot tub and dishes. There isn’t any directions about cutting the hot tub on so you just had to press buttons until you got it figured out. Also, only some of the jets in the hot tub worked and some didn’t. There should be at least two of the same glasses to drink out of. Also there should at least be two normal size coffee cups.
We booked our cabin online and found the process very easy. We attempted to check in around 5 pm on the arrival date and the office was extremely busy so we had to kill some time and return later. It would have been nice if there was another option for checkin for those that had already made reservations. We found the cabin very suitable and comfortable for our family. The proximity to pigeon forge was very ideal; however, the road was very steep and perhaps would be more ideal for SUVs rather than cars to access. Overall we were very impressed and quite possibly would consider this same cabin in the future. Thank you for an enjoyable experience!
It was very nice place to stay. Only 2 things it needs to have a box of Kleenex and the trees in the back need to be trimmed or cut so you can view the mountains better. Other than that we would stay again this was our 2nd time with cabins USA.
We had an awesome time! The cabin was amazing and so was the nature that surrounded us! We had several visitors bless us during our visit: woodpeckers, racoons and we saw a black bear strolling down the road as we were getting ready to leave! The accommodations for the price were outstanding and we enjoyed the peace and quiet of the mornings sipping our coffee listening to nature. We definitely will return and book with you again! Thank you for a wonderful experience during our vacation!
I liked the cabin and location. It was very nice. I think your company should.consider having more than one garbage bag and also provide coffee filters for your coffee maker that you provide. Overall we had a good time in TN.
We always book thru CABINS USA & everything has been great. Staff & accommodations are top notch in all aspects. Recommend using their website for your stay in the mountains. You will not be disappointed.
This was our first at this cabin on the Cabin USA list and it was perfect. Very convenient to all attractions and perfect for my wife and I. We will be back for sure and hope we are able to be in the same beautiful little cabin. Thank you,
No cell service need WiFi. Loved this cabin my husband and I stayed 6 nights. The only complaint we have is that there were dirty plates in the cabinet so we washed ALL of the dishes to make sure they were clean.
Wonderful location and a very nice cabin. Only down fall was the grill was out of order and we couldn’t get the remote to work and no wifi but besides that this cabin was amazing
This was our 2nd stay at Moose Tracks - both stays were amazing. We have booked with CABINS USA on multiple trips & every cabin was true to its pics. All of the staff was great to work with & maintenance was very quick to answer our calls for fast fixes on anything we needed. The ONLY thing I wish they had was WIFI & better cell phone reception. ALL IN ALL - I highly recommended CABINS USA.
This was our first time to Pigeon Forge. A Co-Worker recommend we book through Cabins USA. I searched and booked this cabin online. I was sent an email to register for express check in. My door code and directions were emailed to me the day before as promised. The cabin was awesome! We loved the location. It was very clean and comfortable. We would definitely book with Cabins USA again and recommend "Moose Tracks"!
My wife and I had a wonderful getaway at this cabin although there are a few things that need to be brought to your attention. The master bathroom shower would not drain while the shower was running. Also the living room remote needs to be replaced as some of the buttons do not work. We would definitely love to come back to this cabin and stay sometime!
Really enjoyed the stay and how easy it was to book, check in and out! Something that I would recommend is WiFi but other then that everything was great!
Loved our cabin. It was so clean and cozy. Location is great! So close to the entrance of the Smoky mountains so you avoid all the parkway traffic. The cabin has a great view without the steep drive up. The drive to the main st. Parkway is a pretty drive. Very quiet. Will def. rent again for our yearly Christmas/ New Year vacation in the Smoky’s. Also staff is very friendly and attentive.
Very nice, would definitely come back. It was my girlfriend and my first Christmas together we could not have ask for a better or more beautiful place to be for our first. The only things we are going to complain about is the bed was a little to hard, and no WiFi, hardly any phone service and the land lines did not work. Other than that it was the absolute best weekend, thank you so much. Eric and sheila.
This was a birthday get away surprise for me from my significant other. The cabin was beautiful. Christmas de orations was a nice unexpected bonus. Most of the acccimdqtions were satisfactory.
However, one of the main reasons he chose this cabin was for the hot tub on the porch overlooking the mountains. When we returned from dinner out, we anticipated a relaxing time in the hot tub. I had recently been suffering from a sciatica nerve inpinchment and badly needed relief. Unfortunately this was not what we received. There was a sign on the wall regarding the rules for the hot tub but no where was a sign on how to turn on the hot tub or where the switch was located.. In the dark we looked everywhere for a switch, under, around, nothing. The buttons the hot tub were mashed down and could barely be read. I called the office to have someone help us quickly. She told us that she would send someone out immediately. We waited till 11:30 pm and no one returned our call to check up on us nor did anyone come help. We were sorely disappointed that this part of our stay was sacrificed.
Im hoping the company will be professional and honor a complimentary stay or discount for our return stay.
Company Response:
Thank you for taking the time to letting us know about your recent stay in Moose Tracks! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. I apologize you were unable to utilize the hot tub during your stay, I have forwarded your concern to the appropriate department. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!
Aside from a few cobwebs and dead remote batteries, cabin was nice. The drive way gravel is loose and hard to drive out of going uphill without spinning (no doubt from other people who do not know how to drive on lose gravel in the mountains and have burmed it up). Cabin worth recommending!!
The cabin was great but there should be more dishes and silverware. There were only 2 teaspoons there and the trash can should be bigger. It was more like a bathroom can. The staff was great and the cabin was beautiful.
This cabin was probably one of the cleanest places we have ever stayed. My husband and I went for our 25th wedding anniversary. It was very relaxing and secluded and the rooms were spacious. We did our complete booking, check-in and check-out online and by email and everything went perfectly! Thank you Cabins USA!
The cabin was beautiful. Very clean. Secluded area. We did the early online check in so we went straight to the cabin. There were a couple of hair pin turns. Don't think we would have found it without GPS. Was a little surprised to find there was no foil, plastic wrap etc.there. So you might want to bring your own. All in all the place was beautiful and we really enjoyed it. Would definitely go back and have already recommended it to friends and family!
This cabin was in a very convenient location to the parkway, very clean and comfortable. When we first arrived we realized the hot tub was not working. I called the office and maintenance came out and fixed the problem that very day while we were out enjoying our trip. Would absolutely recommend this cabin to everyone!
We really enjoyed our stay at Moose Tracks. This cabin is perfectly located and offers some great privacy. We are actually planning to reserve it for next year soon to make sure we get this one again.
My only complaint would be that there is lots of mold under the sink and the counter and floor didn't appear to be cleaned prior to our arrival. I would definitely consider using a different cleaning crew if this cabin was cleaned before our arrival as we had to do some cleaning when we arrived which I feel was not our job. You can leave this portion out if you want to post our review as I am confident this was an isolated incident as we have stayed with Cabins USA many times and have never had issue with cleanliness of any cabin until this trip. We will actually be booking very soon for New Years.
We had a wonderful time! The only problem with check in was the fact that we had to wait until 4pm to enter the cabin. It was kind of pricey but all in all I feel like it was worth it for an annual vacation. The location is fine just not much of a view. There are other cabins on the road but with the way they're situated it's still fairly private.
Yet another perfect vacation staying on Pigeon Forge with Cabins USA. Very friendly and efficient staff who go above and beyond the call of duty to make sure everything is just right. Cabin lovely as usual, can't wait for our next trip to the Smoky Mountains
Company Response:
I am so happy to hear that everyone enjoyed their stay in Moose Tracks! We here at Cabins USA strive to give each of our guests the best stay possible while vacationing in the Smokies. Thank you for choosing Cabins USA and we look forward to having you as our guest again soon!
The cabin was beautiful, but location was definitely off the beaten path. It is very difficult to find, even with the instructions. The road to get there was very narrow and steep. The driveway is on an incline and was gravel, which made it very difficult to back in and out. We had to end up parking sideways, which seemed to help. The cabin was clean, but I saw two roaches (one in the kitchen and one in the master bath). I called the office, but was directed to a voicemail service. No one ever called me back. If you have AT&T beware, you will not have a signal. Luckily one of us had Sprint and we were able to make calls as needed, since the cabin phone did not work! The cabin isn't far from the main drag, but as stated earlier, it is in a terrible location and we made sure to get back before dark.
Wonderful !!!!!!!!!!!!!! We stayed 3 nights and we cant wait to come back again. The only thing that maybe could be done is to add a Hairdryer, and a sponge for the dishes! Otherwise a great place to stay. We will be booking again.
Company Response:
Thank you for all of your kind words! We here at Cabins USA strive to give each of our guests the best stay possible while vacationing in the Smokies. Thank you again for your review and thank you for choosing Cabins USA!
Cabin was perfect for my family of three. Cabin is located in a private area but easy to find and close to town. Cabin was exactly as shown and very clean . The only reason for not giving all 10's would be there is no Wi-fi and with our cell phone carrier (AT&T) we had no cell reception for either calls or internet. If you are looking for a place to "unplug" this cabin will suit you well. There is however a land line phone for emergencies. Even with no internet I would not hesitate to book this cabin or with CabinsUSA again.
Company Response:
I am so happy to hear that everyone enjoyed their stay in Moose Tracks! We here at Cabins USA strive to give each guest the same great stay you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for choosing Cabins USA and we look forward to seeing you again soon!
We arrived 45min prior to occupancy and checked-in in less than 10 minutes. Cabin was eaay to find and just as expected. Only negative we experienced was the tv service was off and couldn't be fixed during our stay. Not a big deal to my girl and me, but if we brought the kids, would've been an issue. Also th downstairs tub wouldn't drain, but we used the other bath instead and had no problems. Altogether a wonderful, relaxing, private stay. Close to town but secluded. And the grill is gas, not charcoal.
Company Response:
Thank you for taking the time to let us know about your recent stay in Moose Tracks! We here at Cabins USA strive to give each of our guests the best stay possible while vacationing in the Smokies. I apologize for the issues you experienced with the televisions. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again soon!
The cabin was beautiful, clean and very comfortable. It was exactly as the pictures showed it to be. However, we were disappointed that we had only 2 channels on 2 TV's and the bedroom TV did not work at all. We left a message regarding the problem the night we arrived, Sunday, went to the office on Tuesday to ask for this to be fixed and for a garbage pick up. We were told maintenance would come and check on the TV issue and the garbage would be picked up after 4:00. The garbage was not picked up until the following afternoon and no one from maintenance ever came to check on the TV service. These were minor issues in the overall picture. We thoroughly enjoyed our stay and will definitely be back next year.
This is a wonderful cabin. Very clean and private enough. There was only one issue, no satellite/cable tv,but the staff were notified and it was taken care of. I've stayed in Pigeon Forge/Gatlinburg many times ,this was my first seeing bears. The momma bear and her two cubs were under and around the deck area on Sunday. What an experience!!! Returning in September!
Company Response:
I am so happy to hear that you enjoyed your stay in Moose Tracks! We here at Cabins USA strive to give each of our guests the best stay possible while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again soon!
The only disappointment I had was that you advertise that everything is in the cabin that you need but it wasn't. There was no dish soap (except for the dishwasher), no hand soap in the kitchen and no wash cloth and towel for the kitchen. Additionally, the batteries in the remote for the loft were missing so we had to carry the batteries upstairs and back downstairs to keep swapping in the remotes. On the positive side, the cabin was beautiful, spotless and very comfortable! Check in was a breeze and we found the cabin without too much difficulty. Might be helpful to put the names of the cabins on them just for peace of mind. We will definitely come back and stay in one of your cabins again!
Loved the cabin, location, cleanliness, and staff. Could use internet, and a better mattress. Will definitely use this company again!
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an extra discount. Thank you again for your review and thank you for choosing Cabins USA!
My family and I had a wonderful time. It was one of the cleanest cabins we have ever stayed in. It was secluded, but close to town. We will definitely come again.
Company Response:
I am so happy to hear that you enjoyed your stay in Moose Tracks! We here at Cabins USA work hard to make sure each of our guests have the same great stay you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!
We really enjoyed ourselves, and will definitely be back again!
Company Response:
I am so happy to hear that you enjoyed your stay in Moose Tracks! When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!
Had a wonderful time at Moose tracks. It is not usually warm in February but for a few days it was unseasonably warm and the air conditioner did not accommodate the cabin. It did get cool soon thereafter and this was no longer an issue. Loved the hot tub but missed the indoor jetted tube we had last year. There was not a picture of the tub/bathroom on the website. We enjoyed our stay and would recommend Cabins USA to friends. Thanks.
Company Response:
Thank you for taking the time to let us know about your recent stay in Moose Tracks! We here at Cabins USA work hard to make sure each of our guests have the same great experience you enjoyed while vacationing in the Smokies. Thank you for letting us know about the air conditioning. Your comments have been forwarded to our maintenance department to be addressed. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!
Beautiful cabin in a great location. Check in was busy but we were checked in quickly and promptly. Staff was was very friendly and helpful. Will stay with Cabins USA again.
Company Response:
Thank you for taking the time to let us know! We here at Cabins USA work hard to make sure each of our guests have the same great stay you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!
90 yr old m-n-l , daughter & boyfriend stayed at Moose Tracks. Concerned there was no phone service available if needing to reach her. Had dial tone for first try & then none. Called office & told that Moose Tracks had no listed number & our other 2 cabins we stayed in, had same numbers! Moose Tracks had water leak coming from upstairs shower into kitchen. Very few amenities this time around in kitchen.
Booking through Cabins USA is the most stress free process. Everything was easy and super clean. I can't wait to stay there again!
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the same great stay you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for choosing Cabins USA and we look forward to having you as our guest again!
Had a wonderful stay. The cabin & location was wonderful
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the same great stay you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!
Loved the cabin! It was gorgeous. Just like in the pictures. I would definitely come back.
Company Response:
I am so happy to hear that you enjoyed your stay in Moose Tracks! When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!
Great Cabin, quiet and location is convenient. WIFI service would have made this an excellent stay.
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the same great stay you enjoyed while vacationing in the Smokies. Thank you for your suggestion of WiFi at the cabin. Your comments have been forwarded to our Owner Liaisons and they will be bringing this to the owner's attention. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!
I was very pleased with the cabin. It was very nice and clean. The only complaint i have with the cabin is i couldn't get the full veiw on the back porch , but other than that i loved it.
Company Response:
I am so happy to hear you enjoyed your stay in Moose Tracks! Our cleaners work hard to make sure our cabins are thoroughly cleaned and fully stocked so all our guests have to do is walk into their cabin and start relaxing. Thank you for letting us know about the view of the back porch. Your comments have been forwarded to our Owner Liaisons and they will be bringing this to the owner's attention. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and htank you for choosing Cabins USA!
The property and process was great! However the website is sort of a lie. The view is not what you see online. They must have taken the picture 10 years ago because the trees have grown up past the deck and blocks your view completely. The only other thing is the hot tub, it smelled weird. Even with leaving the top off all day to try and air it out we could not get the smell to go away. Other then that the property was great!
The phone in the cabin did not have a dial tone, would have liked to have an adjustable shower head, and there was no DVD player. These are simple things to fix/change that would have made a huge difference. Not having a working phone in the mountains where there is limited cell coverage is something that is really not acceptable, as emergencies happen and someone may need to receive a call or make an emergency call.
Everything else was in working order, bed was comfortable, and we had a pleasant stay.
Thank you for taking the time to let us know about your recent stay in Moose Tracks! We here at Cabins USA work hard to make sure each of our guests have the same great stay you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!
Cabins USA made the entire booking process so easy. The staff were very helpful. The cabin was spotless and absolutely everything we expected and more. The pictures did not do Moose Tracks justice. It was an amazing stay and we will definitely be back!
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the same great stay you enjoyed while vacationing in the Smokies. When you re ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and we look forward to having you as our guest again!
Need to add outdoor motion lights hard to see when we got in late
Company Response:
Thank you for your suggestion. It has been forwarded to our Owner Liaison and she will be speaking with the owner of the cabin. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!
The cabin was great, very clean and very spacious and private. The location is great as well. Close to all the major shopping areas. There does however need to be a sign with the cabin name at the end of the driveway. Had a great time and look forward to the next trip.
Company Response:
I am so happy to hear that you enjoyed your stay in Moose Tracks! We here at Cabins USA work hard to make sure that each of our guests have the same great stay you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!
Me and my wife stayed here as a little get away, we love it every was perfect. Yes I would stay here again
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure that each of our guests have the same great stay you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!
Love this cabin and the location I will be booking it again soon!!
Company Response:
I am so happy to hear that you enjoyed your stay in Moose Tracks! When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!
This is our second stay with Cabins USA and we had a great time! The only thing we suggest is actually having a gas grill outside like another cabin we've stayed at instead of the little ones you see at a park and some trees cut back so the view is a little better! Other than that it felt like home to us! Will definitely use them again next trip!
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure that each of our guests have the same great stay you enjoyed while vacationing in the Smokies. Thank you for your suggestion about the grill. That has been forwarded to our Owner Liaisons and they will be speaking with the owner of the cabin regarding this. Thank you again for your review and thank you for continuing to choose Cabins USA!
Everything was good except the bed. It was really a hard bed. Second I would have made sure the lock was working. Had to wait an hour and a half after we arrived before we could enter the cabin.
This was our first time renting a cabin and I can say that after this experience with Cabins USA we will definitely be back! The process for booking, checking in And checking out was excellent and so easy. The Cabin was exactly as pictured and very clean!
Company Response:
Thank you so much for all of your kind words! We here at Cabins USA work hard to make sure that each of our guests have the same great stay you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and we look forward to seeing you again soon!
Very nice cabin, beautifully decorated, clean with nice furnishings !!!! I think all cabins are overpriced, but the wife wanted to stay in a cabin rather than a room in hotel. The added fees are something that I understand cannot be avoided, but really cause price to be almost too high to afford!!
This was our first time bringing our 16 month old to the mountains and besides the scary drive up to the cabin or was perfect for our family of 3! The dishwasher wasn't bolted in or something but still worked. Overall we enjoyed our stay and hope to be back next month!
Company Response:
I am so happy to hear that everyone enjoyed their stay in Moose Tracks! We here at Cabins USA work hard to make sure that each of our guests have the same great stay you experienced while vacationing in the Smokies. Thank you for letting us know about the dishwasher. Maintenance will be looking into that issue so it can be corrected as quickly as possible. When you're ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!
I am so happy to hear that you enjoyed your stay in Moose Tracks! When you are ready to stay with us again, please let our reservationists know you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to seeing you again soon!
Perfect cabin. This cabin is identical to Knotty and Nice with the exception that Moose Tracks has Direct-TV as Knotty and Nice has Dish. This cabin is in the same location, just further up the hill. This is our second trip in 3 weeks using Cabins USA. I would visit every other weekend if I could and use Cabins USA every time. The only hold up on this cabin was it was closer to the road than Knotty and Nice but still very quiet and private. We cook in several meals and there was enough pots and pans but as for a blender or mixer, out of luck unless you bring one from home. I would recommend this cabin to any couple or small family. Love, love, love these two cabins and I will reserve this particular cabin again in the near future. I just cannot say enough pleasant things about these two cabins. Cabins USA makes check in and check out very pain free and the staff is very pleasant and helpful. I would recommend Cabins USA for anyone's visit to the area.
Company Response:
Thank you so much for all of your kind words! We always appreciate it when our guests choose to stay with us time after time. No matter what you're looking for in a cabin, Cabins USA is sure to have the perfect cabin for your next trip to the Smokies. Thank you again for your review and thank you for always choosing Cabins USA!
Moose tracks was GREAT! Celebrated our 10 year anniversary and have a wonderful time. It was clean and spacious. The only thing that would be nice is if there was a ceiling fan in the bedroom. Other than that it was perfect!
Everything was very very nice. The view was lovely and the cabin was very clean. The only thing you have to let people who haven't been there before is to be looking for the name of the cabin on the cabins and not the address lol that was the only problem we had trying to find the cabin, but the staff guide me by phone all the way there. Thank you and we will be there again in June ðŸ˜
The cabin was beautiful, comfortable & very clean. However the location in the middle of an unexpected snow/ice storm was very bad. The entire family had to get a hotel room one night since we couldn't get up to our cabin (where all of our belongings were). Which was another $70. We slid into a ditch & had to pay a tow truck $550 to pull us out trying to get up to the cabin the next day. Then we (the kids included) ended up walking up to our cabin .6 of a mile in the snow & ice just so we could spend one night in it since we paid for it and couldn't get a refund, credit or nothing. When I called and explained the situation all they offered was for a truck to come out and put some salt down.....and this is after we ditched the car. So needless to say we had to carry all of our luggage, groceries & other items back down the icy road to the car at the bottom of the hill. Then they expect you to call to check out and of course I was on hold for 9 minutes before hanging up. Totally ridiculous!!!!
This cabin completely exceeded our expectations! We were blow away by how clean and new the cabin felt. We would definitely recommend staying here and would love to come back in the future. Booking the cabin was super easy and the company had so many cabins/ locations to choose from. Checking in was quick and painless. Checking out was even easier! We felt completely safe during our stay and felt right at home. We had a wonderful experience!
We loved this cabin, very private, beautiful view from deck & upstairs! The only thing that I did not like is this cabin does not have internet access or a phone & cell phone reception in very limited depending on where you stand. The cabin was Beautiful, the bed was very comfortable, the hot tub was Great! The snow was wonderful & again the View is breathtaking! We will definitely go with Cabins USA for our next trip, this was exactly what me & my husband needed. It is very private & we Loved that! Not far at all from the Parkway so didn't take us long to get anywhere! I loved the girl that helped me find this property & booked this for us! I love the discounts they give for signing up for the emails! Everything was Truly Great! Would highly recommend to anyone wanting a getaway! Thanks so much for everything!
It was very nice only thing that was disappointing was the tv where not updated was expecting a flat screen other than out dated tvs
Company Response:
Thank you for your review. We apologize if you were inconvenienced in any way. All of our cabins are privately owned and will vary in the amenities, furnishings, and electronics in the cabins. Please always feel free to call our office and allow us to assist you with finding the perfect cabin that will fit all your needs. We hope that we will hear from you again in the future. Do not forget about our return guest discount.