COVID-19 Information - Cabins USA Gatlinburg | Pigeon Forge | Gatlinburg | Wears Valley

Important Information Regarding COVID-19

At Cabins USA Gatlinburg, our top priority is providing the best experience for our guests. In response to the current COVID-19 pandemic, we are taking precautions with everyone's health in mind. Here you can look forward to enjoying an escape while still maintaining social distance and following the recommended guidelines.

Express Check-In: We offer and greatly encourage all of our guests to enroll in Express Check-In. With Express Check-In you go directly to your cabin and the need to stop at our check-in center is eliminated. All documents required are submitted electronically quickly and easily.

Tips for Staying Healthy and Safe: Here are a couple of tips for staying safe and healthy during your stay.

• Enjoy your meals from the comfort of your mountain cabin. Our rentals have plenty of great amenities that make this easy, including fridges, freezers, stoves, microwaves, BBQ grills, counter space, and more.
• Spend your vacation time recharging at your cabin. Relax on your deck, enjoy some entertainment in the game room, or watch a movie from the comfort of your living room.

Personal Health: The Centers for Disease Control (CDC) recommends to clean your hands often.

• Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing.
• If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
• Avoid touching your eyes, nose, and mouth with unwashed hands.

Cleaning and Sanitation Measures: Our staff of professionals are taking additional precautions to mitigate the spread of coronavirus and provide you with the safest possible experience.

• Disinfecting surfaces in your rental with high-grade cleaning products
• Washing linens in our laundry facility using commercial equipment and chemicals

For Work Orders During Your Stay: We will be following modified procedures listed below for any work orders that must be completed at a cabin during a guest stay.

• Small replacement items including but not limited to light bulbs, batteries, etc., will be delivered to the front door of the cabin to maintain social distancing.
• For requests that require entry by our team, guests will be asked to either go to a separate level or vacate the cabin/stay in their vehicles while the work order is being completed. This is also to maintain social distancing.
• Specialty services that require outside vendors are dependent on those individual vendors and their policies and availability schedules at this time.

Your Safety is Our Priority: At Cabins USA Gatlinburg, we are committed to remaining in compliance with federal and state guidelines for prevention and safety. We will continue to remain attentive and informed to ensure all recommended steps are taken for the safety of our guests and staff.

As always, we greatly appreciate and value our guests. We remain dedicated to providing you with the best experience possible.